I've been without Internet twice in one week. They "increased" my speeds.....which apparently means you get no service at all. I work from home. I'm a single mom that hasn't been able to use her security cameras for the last 12 hours. I'm livid. The best they can do is send someone out in a week and comp my bill $12. This place is trash. read more

We have Frontier business internet. All the online information says they have 24/7 customer service but that's a lie. They have an AI chat bot that's worthless if you're trying to run a business on weekends. Their actual customer service hours is 9-7:15 EST. read more

Frontier Communications have horrible customer service. They had two guys show up on my doorstep to sale me their service. I said I was moving in 6 months so no to the service. They said that it will be month to month so no fees to cancel. All of their documentation said month to month. When I went to terminate the service, they said they were charging me an early termination fee. I spoke to a supervisor (Ryan) and told that his employees and the documentation I signed said month to month. He said they lied. That was it. Like it is ok for Frontiers employees to lie. Didn't even apologize and told me the fee would be charged no matter what. Oh and also they do not prorate. So I am terminating service 6 days into a new billing cycle and I have to pay the full month on top of the termination fee. Also, do not use there chat feature. It only understands if you want to purchase services. It doesn't understand anything else. Horrible Horrible company. read more

terrible installation, cable running along top of fence. very ghetto It been been like this for 2 months

Absolutely the worst customer service-tech support on earth. Not the people-they're fine. The automated voice systen-the robots- cut me off repeatedly-for 3 hrs. they didn't understand or hear anything I said. I altern between the app-which also cut me off-and the phone for 3 hours before I finally got through on the apps . They absolutely refused to Let me talk to an actual human, which would helped a lot. read more

I signed up for the $29.99 month with autopay for Fiber 500 Internet. I chose to pay $5 more a month to use my credit card. I explained our house is block and the only way to access without drilling into block (not acceptable) was though the garage to an addition where cable currently comes in. I was told, no problem. T he tech came on Monday and began outside work without notifying us. He had cable running to the house on the ground to a block wall. We said that would not do. My husband physically walked him to where cable comes from a pole in the alley to a pole that is 10 feet from access to the garage. He said it could be done but would to return with more help. Wednesday, UtiliQuest checked for underground services and painted a line from the front pole to the block side of the house. II called Frontier to explain, once again, that access though block was not acceptable. I made six calls. I do not have an account number as I was instructed not to activate my account until installation was complete. I did have a confirmation number;, however three off the reps reported another name was associated with that number. I had to give my phone and address to enable them to find my account. When asked to be connected with the tech department, I ended up to a Spanish speaking recording that never ended. I got to the point where I said I just wanted to cancel. I called again, went through the hoops to locate my account. The rep said a different department handled cancellations; it took two transfers to get me to that person. I was informed my account was cancelled without any charges; I would get both an e-mail and text confirming the action. More than 24 hours later, II do not have that. Wednesday night, I received a recorded message that a crew would be arriving Thursday to dig a trench and bury the line. I called Frontier at 8:00 am Thursday morning to receive confirmation my account was closed and inform them that a crew was apparently scheduled to dig and lay wire. The rep said my order was cancelled he would resend confirmation again. He gave me permission to record our conversation and verify my order was cancelled with no charge. The crew of five, armed with shovels, arrived Thursday afternoon prepared to dig and lay line. These were not Frontier employees but a sub-contractor. They were polite and friendly. The "leader" asked if we would reconsider if they could run their wires on the poles to the garage. Initially we said yes but, after reading consistent bad reviews, will remain with our current provider. I wasted too much time and suffered too much frustration with this company. Now I still need to monitor my credit card to make certain they do not charge me. I know my credit card company will go to bat for me on this one. Stay away from Frontier!!! read more

I would give zero stars if I could. I was on the online chat for 1-1/2 hours to simply find out a voicemail password for my mother, transferred five times only to be told she didn't have voicemail when I know she does and has been paying for it. Then I ask for a survey. They say all they can do is direct me to a Loyalty team number. I call that, she didn't know what I was talking about. I've had COUNTLESS other bad contacts with Frontier that I won't even go into. This company is a joke and needs to get its S**T together. The customer service is the WORST I've ever encountered. read more

absolute trash service. Its very hard to get into customer support agent. They keep selling "free" service and then next month your bill goes up. I would def. not recommend it. Would give negative stars if possible! read more

Their equipment is faulty. Ethernet jacks detach from walls. Service goes out constantly for this reason and for constant outages in the area. It takes frontier a long time to acknowledge outages. When you try to contact tech support, you get terrible automated services that are useless, and if you finally get a real person to talk to, you get someone in India or Bangladesh that speaks very softly and cannot be understood. I would rate Frontier negative stars, but that is, unfortunately, not allowed. If you want to throw your money away and get completely unreliable service, get Frontier internet. read more

********STAY AWAY FROM FRONTIER INTERNET!!!!******** I called and cancelled my internet service recently. I was informed that there is a $50 "re-stocking fee" for sending back the router that I probably have paid for 10 times over renting the modem over the years. I was also informed that I would be charged for next month services on a bill that wasn't even due yet. I asked the representative "why you would charge me for service I wouldn't even receive"? and she stated that it is in the terms of service, even though I have no contract. Well, I looked and cannot find any verbiage that states this. I have since filed a complaint with the Better Business Bureau and the FCC. read more

Service went out minimum twice per week for past 6 weeks. Upon cancellation they added disconnect fees while my service was not under contract. Poor customer service and poor service overall. Will not return. read more

Terrible company. They damaged my sewer line which caused damaged to my shower. I wasn't able to use any shower or toilet for multiple days! Terrible company read more

Horrible experience. Tried to set up service at my house. Called via phone and talked to a sales rep, selected the service I wanted and scheduled a for installation with a tech the next day. Next day comes, and no techs showed up. I was supposed to download the frontier app the confirm my appt. I downloaded the app and it doesn't work. The app will not load anything any wouldn't let me do any searches. Tried getting help from Frontiers website to no avail either. Called the customer service telephone in which I had received up to 5 different phone numbers and it's the same robot every time that any path I tried to take resulted in me getting hung up on. Even there "call back" options just has the robot talk to you again and hang up on you. I am livid! This is awful customer service! Completely unacceptable. I am staying with Starlink, I will pay extra for good customer service. The only person I can reach on the phone is Sales, they answer in .2 seconds, you tell them what is going on even about being hung up on and the robot not working and they say " I can connect you to customer service". They don't care, take your business anywhere else. read more

was great for 11.5 months then went down for 2 days and they raised my rate $15 a month. called to complain and rep on line was rude and unhelpful. read more

We've had a similar situation as another reviewer posted about being a long time Spectrum customer (not like I really had a choice) and when Frontier started laying fiber around our area, our somewhat stable Spectrum service was terrible, kind of forcing our hand to switch. Well, Frontier service is the worst. See pic of what to expect when trying to reach Frontier Customer Service. Not only was there no on available to chat via their chat feature. But there is no option for calling now or later. This is at 11am too. Not some odd hour of the day. Amazing! read more

Frontier Internet - No one available at all! - Telecommunications Near Me

I decided to give Frontier a chance since I just bought my home and needed internet; however it was the worst decision I could have made and I would not recommend them to anyone. To start off, they booked a 4 hour window for a technician to arrive who never came. After almost an hour of waiting for some sort of communication from Frontier I reached out and was told no one was coming. Prior to the technician being late I reached out via the support chat and was "guaranteed my technician would be on time" they told me on two occasions before my appointment window that I should be rest assured a technician would arrive and I would have no worries... all lies. Secondly, after reaching out to support both chat and phone I was hung up on, disconnected with and downright ignored. After repeatedly reaching out to Frontier a representative finally informed me that not until the pre owner of my house cancels their service would I be able to start service. Lastly the professionalism, and the communication was just terrible. If this is what Frontier has to show for a new customer I would be terrified to give them my money and rely on their support. After this experience I do not believe in anything they advertise. I do not believe in their speeds, I do not believe in their support, nor do I believe in their ability to provide service. Highly recommend avoiding this service. This was for Hemet read more

frontier is literally the worst internet provider EVER and their customer service is AWFUL. all they try to do is upsell you instead of actually fixing your problem. so so terrible. i wish i could give them zero stars but you have to select a star to post a review. read more

Its ok half the time. But my issue is were paying for 1k mbps but you guys throttle it down during peak hours which is stupid.we pay for a certain speed package and you guys turn up and down. So why dont you turn the amount we owe on our bill lower as well. So lame trying to do something on a new laptop and its starts slowing down. Shoulda stayed with spectrum read more

The customer service is atrocious. It's impossible to even get ahold of someone. The website says hours of operation is 8a to 10p on Sat-Sun and give you a number to call. When you call, the message says they are not currently open. I'm only calling because they increased the price by $20/month with no warning. I'm sick of being taken advantage of people companies feel like it. read more

I see why when I come to see reviews that this company has a rating of one star. I've been on the phone for 3ins now after speaking to the first representative who could not help me with and overcharge on my bill. When I signed up last month it was for a promotion and now I see that the following month they charged me regular price when they said the promotion was for the first full year. I've had the service for 2 mos and the modem now keeps kicking off. read more

They add charges to your bill without telling you. It's something new all the time. I caught them adding whole home wifi for 10 a month? What is that? I basically live in a trailer. Niw this month it's wifi security for 5 a month without telling me. Service sux, dead spots everywhere. Customer service is horrible, can't talk to anybody and when you do they know nothing and just agree. ​I was paying 60ish now it's 90ish lol. I'll be looking elsewhere read more

I have been trying to get new service installed for over two months. I schedule installation, no one shows up, I call and schedule again and no one shows up, I call and schedule again and no one shows up. Over and over and over. Finally, I tried to cancel the order and start over, thinking maybe there's some odd glitch in their system preventing my order from getting to an installer. They said an existing order cannot be cancelled. There's no alternative in my area, and this is an utter nightmare. read more

One customer support tried to upsell my services. Another spelled my email wrong, so I could not receive a confirmation code and they said there's nothing they could do. I could not pay my bill at that time, even though they had my card info. They attempted to charge me a "convenience" fee of $10 for the support to do it for me. I couldn't log into the app because my info was wrong on their end. Their internet service is just slightly better than Spectrum and it costs a little less. It amazes me that two different inernet providers can't handle two people playing a mobile game together... Their automated support is the most frustrating automated I've ever dealt with; it was difficult to even get customer support. Aidan is their saving grace that fixed everything and is probably the only reason that Frontier got paid by me and kept my business. read more

You know what I am going to say about them - just like everyone else, very shady company with shady billing practices. They charged for a tech here to fix their connection which was due to their faulty equipment (1 week after installation) and even though I specifically said that if they were going to charge me, I would rather that I just disconnect the service, they said NO CHARGE, but then charged me anyway. The internet connection was still intermittent, especially in the evening, so I called to disconnect the service and their restocking fee is $200. Such a terrible company. I will NEVER complain about Spectrum when the competitor is the terrible and unethical Frontier. read more

DO NOT FLY this airline!!! We were charged for carry on luggage as well as an over forty pound bag. There is NO way our checked bag was over forty pounds because we have a luggage weight at home. They charge an additional $75 for this. our luggage cost $191 and we only had one checked bag. No way to talk to a person about this. Customer service is a joke. The hold times are endless. read more

Frontier disconnected our internet service after I requested to cancel my VOIP phone service with them. This was done in spite of the fact that I had earlier called Frontier customer service to ensure that disconnection of my phone service will not disrupt my internet service. They should be able to find records of these communications. Yet the disconnect of my internet service was done without any notice or advance warning, leaving us with no internet service for 3 days. When I reached customer service to inquire about the reason my service was disconnected, I was offered no explanation, apology, or offer to remediate the problem. The only offer was to connect me to sales so I can order the service again!!! In this day and age when the home security system, VOIP telephone, television and entertainment services, and our children depend on the internet for schoolwork, the irresponsible behavior demonstrated by Frontier Communications is absolutely inexcusable. read more

Frontier Communications is a joke. $50 for just fiber 50 Mbps?? Don't be tricked by their promotional prices. The only thing that increases every year is the price, not the service quality. read more

Frontier technicians are wonderful and competent, however the administration and communication within the company is horrific. We have had multiple bad experiences trying to get them to send a service tech. it once took over 3 weeks for them to fix an outage-they kept canceling our ticket and we would have to call again and repeat the whole troubleshooting process- such a waste of time. Today we had an appt scheduled and confirmed via email from Frontier for installation in our new build, between 8-12. no one showed up all morning, in a phone call to customer service, they stated it was actually 8-5 and that they were coming. At 5pm, after waiting all day and dealing with idiot phone tree for 15 min, the real person at Frontier said he couldn't find our order- (I gave the order number) Then after being on hold he found the order and said the install was scheduled for tomorrow. No explanation given for the change- no notification to the customer. If there was another choice for fast internet I would take it. read more

Please don't believe the fiber optic BS. We know fiber is faster than coax but this company is not 100% optic so they use coax or other connection in between. I had one gig internet, but youtube videos were not loading fast enough; i'm the only user in my hours and no other connection other than a laptop and a TV!! furthermore, they told me month to month and i can cancel anytime, now they are charging me $60 penalty and they are charging another $60 for the equipment; I had to call them few times to be able to disconnect, despite letting them know that i already have another provider, they kept telling me "we can send a technician to fix"! Done't be fooled with their advertisement. One star is for technician who initially installed the internet/cables. read more

All the bottom reviews are correct had no problem with there internet the call center is a joke the never buried my line 6 months after I had enough of being rolled to one caller to the other and talking to you rude in every point there loyalty department is a joke . I would recommend you guys stay away or pay a hefty fees for closing the contract too early on their fault. read more

horrible song do it!!! they lie and say they won't charge you extra for stuff yet they do and costumer service is awful as well I was lied to by them and even told them to backdate my calls and listen to what I was told and they didn't do it!!!! I went from fiber 100 to fiber 500 only cause they said it wasn't goin to affect my. bill at all yet it went up 10$ extra a month even after the lash had told me I would be grandfathered in due to being a loyal customer for so long to be honest the 100 was better than the 500 and now they are saying they can't put me back to the 100 cause they don't offer it anymore but.... if I still had the 100 I would still get it make that make sense beyond furious with frontier do not sign up with them pick a different internet company for sure! read more

Terrible company, internet went down Friday. They texted for everyone to stay calm and don't call in we will fix it and update you when it will be fixed no update earlier came by Sunday night I needed to make sure my internet would work for job, on Monday 2 hours into my shift the internet came back on. NO NOTIFICATION no time frame at all. Then they are charging me 189 to cancel... I went to them to save.. I will dispute all charges with my bank . terrible company.​ read more

Can absolutely confirm CNET overall opinion The service, when it works, is fine pricing is fair. However, just spent nearly an hour just to get customer service to send someone out and despite confirming multiple times, they set the wrong date. And set me back an entire day. Only willing to credit the literal $1. read more

TL/DR - Frontier customer service is worthless. Heaven help you if you need tech support. - Internet went down. Has happened before, but began to happen often (every couple of months). - Frontier customer service begins with an automated system; takes 5+ minutes before you are connected to a representative overseas. - Offshore (they won't say where) call connections are iffy and often drop out or end abruptly. - Overseas reps can only perform basic system diagnoses but have limited ability to troubleshoot any major problems. - Getting to a supervisor tech with more resolution capability takes at least another 20 minutes. - If you agree to terminate the call and wait for a call back you'll never receive one and will have to start the process over from the beginning. - After my last Internet outage I went through the phone process 5 times before Frontier agreed to send a technician to the house. By that time I'd spent several hours on the phone accomplishing nothing, - 6 days after I lost service the tech showed up on the Friday of a holiday weekend, advised that "there's a problem" he couldn't fix, and said I could speak to his supervisor when she got back from vacation the following Tuesday, 11 days after I lost service. - Called Spectrum the following day. They sent a tech who diagnosed the problem as a faulty exterior cable, which he fixed in 3 minutes. Should have switched years ago. read more

Soooo bad. 2020: 45.00 per month (for DSL!!) 2023: 70.00 per month. Service got worse over time. 54.00 cancellation notice for their old box back. read more

garbage company. no one will ever be available to answer calls. hidden fees. highly do not recommend

I have had nothing but trouble with them from the very start. Worst internet customer service ever. I live in southern Ca. When I first signed up, they came to my house a day early and said no one was home. Then I called the day they were supposed to come and they said sorry they came Thursday and no one was home. So I had to reschedule for service connection. Never gave me a discount like they said they would. And now my internet went out while I was not home on Friday evening. Spent 3 hours on the phone to get a technician to come out. Then spent two hours on Saturday. Still no one could come out. Being told they will be here on Monday. I look at my Frontier app and my appointment is no longer listed. Call Frontier and they tell me their system is down. 2 1/2 days with no internet and NO ONE cares. Worst then Spectrum and that's pretty pretty bad. I would never recommend Frontier read more

dishonest, deceitful, scam company....sold us 50MBS for the cost of 1000MBS for years and then told us since we never complained they didnt need to upgrade our service - they installed new equipment a year ago that was in fact, outdated and old equipment. Hardwired equipment in my garage, including holes in my wall that they will not remove (cancelled the appt. I spent two hours setting up yesterday). They owe us a months service fee that we will likely never see. They lie, bounce you around, and try to wear you down essentially. They picked the wrong person to do that with, I was in the USN and "Failure is not an option" for me. They'll be featured on Youtube today on my channel and I will be calling their corporate office to let them know I am going to talk to a lawyer first thing monday morning. Enjoy Fronteir, you are about the reap the whirlwind... read more

Frontier Internet customer service couldn't possibly be any worse. They will raise your rates without letting you know and blatantly lie about what was promised to you after a service was completed. It has been a very frustrating experience. read more

Frontier has hired really bad technicians. They are either rushed and don't care or I don't know what is going on. There are 2 types of technicians. Independent contractors which are the worst. If you have 2 separate lines, stay on top of these technicians. The way to tell is if they do not have a frontier company shirt or van. Make sure you follow them closely because at my house I had two separate phone lines with separate bills. They cut off one of the phone lines and focused on the main one. I had to call afinance.customerservice@lacity.orgain to reactivate the second lan line. When they reactivated it, they deactivated the main line and removed the internet I had with the main line. Right now it's June 8th 2022, a Wednesday and I have no internet. They said they would return Monday. Terrible service. I would give them negative 5 stars if I could. read more

Frontier Internet - As you can see, the internet light is on but it's not working. The phone light is red because it's deactivated. That's the main line. - Telecommunications Near Me