Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Daisy was extremely helpful, professional, and answered/addressed all of my questions and concerns!…read moreI came in looking to purchase a new i phone and she made the process so smooth and easy. I couldn't recommend her enough she clearly knows her stuff and if you need help with anything I have no doubt she would successfully help you out :)

My daughter and I love this boost place. Although there was only one person working named Daisy…read more She made our visit very pleasant. Daisy knows her stuff and she took very good care of my daughter and I. Daisy is very friendly and patient. Most definitely would recommend people to her location.

Lisa was a tremendous help! Specially only went to purchase a new phone but Lisa found that I could…read morereplace my wifi and get a new tablet. She was very patience and knowledgeable. I was able to have my new phone download all my info from my old phone while at the store.

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

Review #656 None Elite Squad Squad…read moreMix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it..

Absolute terrible company & business site…read more They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill.

Went in about an hour before closing to get a new phone. Employee Nathaniel was very helpful. He…read moreexplained everything well and used a screen and printouts to help us make a selection. Coworker next to him was LOUD. I was going to ask him to please tone it down a little, but my son asked me not to. His voice made it difficult to hear. He may not know he's a loud talker. Disappointed that we did not get a FREE phone and disliked a policy to make us stay customers. Deceitful practices.

NoNoNoNoNo!!! This company is pure BS…read moreThey are rude and when u call CS u can never get a English speaking agent. They all sound from India so u can only understand every other word. Oh and when u ask for their name they give u Skyler or Blaine.. Hahaha Now that is Hilarious. High way robbery!!! That's why I call BS. Do u really screen ur calls or "record" the calls because the way these agents talk to the customers, they should be Fired!!

Lis was friendly from the moment I walked in. She walked me through the whole process, was able to…read moreget me exactly what I needed. Didn't sell me anything higher than I asked for very happy with everything had a great conversation. She was very professional very knowledgeable and I learned so much by her Customer service teaching me about new products I needed for my phone. I would definitely return and talk with her for future

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

April 26, 2015, 3:25 AM Sunday…read moreMaryJosephineGuzzetta@gmail.com Lakewood, CA 90715-2022 Verizon FIOS http://www.verizon.com/getsupport http://www.verizon.com/Support/Residential/Quick-Guides/FiOS-Installation.htm?CMP=EMC-CON_2014-Q4_VB-AGE-NATInstallVid_0001 http://www.verizon.com/support/residential/contact-us/index.htm 1-800-VERIZON REGARDING: Exigent Call Internet Down 4/25/15 Saturday Dear Mr. John Betz and Mr. Jared Heyman, Truly, you are empathetic, sensitive 10+ professionals. My urgent call regarding internet service was immediately responded too. When I investigated, discovered my kitten behind all the wires and deduced it was probably a loose connection. But, I'm disabled with one blind eye, the other weak. And I had promised a septuagenarian peer who isn't computer savvy to help with research for a family member in need, and a nurse friend who was extremely busy with work. You assured me help would be forthcoming. I was so, so relieved. Service is new with Verizon FIOS; from installation to exigent call you are off the chart! I then prayed some more; and decided to give it another try. I remembered that sometimes if you unplug, wait, and then re-plug, it works. I did it...VOILA!!! I immediately called back with the good news. You both sounded as happy as I was. Sometimes the miracle humanity of our universal kith and kin truly is blessed to behold. Respectfully, MJG Posted on Yelp

This place has the worst customer service ever the girl the worked the entrance on Saturday January…read more2nd 2021 was rude and did not seen to want to help with my cell phone issues . Went tl Verizon in Downey whole different experience. Shame on this place