Beware. User for 2 years -- Internet service has been reliable, pricing average. I have been reliable too -- 100% on time (autopay) and up to date. But when I sold my house and wanted to cancel my service the nightmare started: - can't cancel service online, must call (this is an internet company?) - can only call during limited bus hours (not easy if you are working), but you can schedule a call back - Agent charged a $10 cancel fee. Really? - Agent said I must pay through the end of the billing cycle regardless of when they stop service (no pro rata). When I complained that no one else does that, she left for a minute and returned with a pro rata approval. Do they just want to see if anyone complains? I would have been satisfied with my service without this crooked ending. I will not be transferring my Frontier service to my new address. read more

Frontier has been the most unhelpful and un-empathetic company I have ever worked with. The reps have no human emotion or compassion and is a complete shame especially considering the times we are currently in. read more

Great fiber optic services ! Way faster than spectrum! Excellent customer service when i called in . I would Highly recommend over cable !

Terrible customer service. When they came out for installation they decided to put the router across the room behind the couch without thinking to try next to the TV first like our other routers have always been placed. This is an inconvenience to us because we use that area for other things. It really didn't make any sense to me why they just didn't put it next to the TV. They said they run tests to find out the best spot to place the router but were unable to locate any tests when I asked about them. The technician didn't try to put it anywhere else and to top it off, he moved my furniture any did not put it back. The supervisor said if they send someone else to fix the issue I would be charged $40+ even though this is their error. They also said if I were to cancel even though it's only been 2hrs at the time of installation I would still be charged for the month. *Update: Tech support said there's no record of them doing "tests" to see the best place to put the router. He said I could have it anywhere I wanted which I asked and agreed previously for it to be put next to the TV. This is really sad, ridiculous, and very unprofessional. I'm actually really embarrassed for this company. I WOULD NOT RECOMMEND FRONTIER TO ANYONE. Don't do it!!!! read more

Update: day 3 no internet. Frontier admitted its their fault why I have no internet. I've been transferred and "disconnected" so many times now. Each time I ask to speak with a supervisor I get transferred to another Dept and I've to start the process over again. THE WORST COMPANY. The worst company ever. 2 days on hold for 3 hours each. Was transferred 5 times! I lost 2 days of work because no one could get me an answer and got written up because of it. Literally no department knew how to solve my issue of my internet being disconnected on a "service order" they said I put on my account and never did. So because of their incompetency I'm on thin ice with my job and 6 hours placed on hold. AVOID THEIR SERVICES AT ALL COSTS! Trust me, pay a little more for better service, it's worth it. read more

I have never had Frontier and I all ready dislike them. Let me explain. I just bought a house in Lytle Creek. I have been reliable informed that the only internet service that works up there is Frontier. OK Not an issue. BUT----- I have spent nearly two days either online or on the phone just to get basic services and it has been a fruitless endeveavor so far. I am curious to everyone that is posting (mostly negative reviews) on how you got service in the first place I seem to be unable to do so-- read more

If you work from home and rely on the internet to do so, DO NOT expect frontier to rush out and fix their system while you're boss is getting annoyed because you're not working for THREE DAYS!!! read more

Dumbest people all gathered under one roof. Worst customer service ever to exist. If you want to wait on hold for HOURS.

Run for the hills, this company is ridiculous. Getting 20 of the 200 mb down and 10 of 200 up and they're trying to tell me everything is fine like we consumers can't do our own tests and see for our selves the bait and switch they're doing. They love to keep you on the phone for an hour with no resolution to your problem. If anyone would like to get involved with a class action lawsuit please hit me up, I'm down. This shit can't be legal. Not to mention these jackholes kept me waiting for 4 hours with no call and no show for the service I spent 2 hours on the phone setting up. read more

Update: thanks so much Frontier for your response. I have already contacted your team via FB messenger and you all were not at all able to help me. This company is a joke. I don't know how you all stay in business. As reflected in the majority of reviews here, Frontier is just a plain crap company. I've been trying to upgrade my service for two weeks now, and all they have is cancelled appointments, excuse after excuse, and I keep having to miss work for appointments they don't bother to keep. Their tech support and customer service are a joke with absolutely no accountability. I've ask to speak to a supervisor and am just told no and hung up on?!? What kind of bullshit is that? The technicians are great when they actually come out but all these other people behind the phone calls are awful. Oh and I've requested to be removed from the automatic text messaging service multiple times but they keep harassing me with texts at all hours of the day and night. Such absolute crap! read more

All I received was lip service. I went online to check my bill, I still being build at the same rate that I was paying as if I still had STARZ and MGM. Yesterday my system was interrupted 3 times. This is a rip-off. read more

I would give no stars if possible. Terrible service for Internet and cable. Have to sign up for both in order to get either service. Cancelation will include next month's invoice. My building had only one choice for Frontier but now I can move to DirectTV. Signed up on 1st available date. read more

Zero Star review. Absolute garbage customer service. 6 phone calls to get one simple thing done. Customer service will gladly tell you the problem is resolved when they actually have not done a thing. Save yourself the headache and find another provider. read more

I cannot stress enough how poor the customer service is at Frontier. I've called numerous times trying to straighten out my bill that is messed up because of an error on Frontiers part. They keep raising my bill, I keep calling and they keep telling me there is nothing they can do, although we all know this means there is nothing they will do. Yesterday I spoke with someone named Tyler, who was very rude, inconsiderate, and said he was very upset because I said "Hell". Welcome to the real world you pansy. Treat your customers with the dignity and respect they deserve while paying your salary to be screwed over. My next stop is Specturm who offers more for your money, with faster internet speeds, and more channels. Frontier absorbed billions of dollars in debt from Verizon and are so far in debt it insurmountable, and they are going to be forced to file bankruptcy in the near future leaving everyone high and dry. I'll be getting out while I can, and I suggest everyone else do so while you can. There are better deals out there and you don't have to put up with poor, rude, customer service. read more

Just add this to everyone else's. We have Frontier as our internet service provider. It stops working frequently. Today I called the number on the bill and was walked through a totally automated system that finally cut me off without getting me to a human or even taking a basic complaint. Don't get this internet. read more

This message goes for the online service that I received. First let me start off by saying that frontier was a disaster from the start. Tech that came out to install service couldn't connect me to the internet. Took about a hour and a half. After he left the follow days the internet would disconnect during important meetings and kids school work. Online chat was no help. They tried to charge me $40 to have someone come fix their problem. Also when I spot the online chat, they kept asking if I was still there even though it hadn't even been a min. After I canceled I got hit with a $125 payment for shiety CSR and internet service! Will never go with this company again. USE ANOTHER SERVICE PROVIDER!!! I repeat USE ANOTHER SERVICE PROIVDER! read more

Let me just start off by saying that this is THE WORST cable provider out there. Customer service reps are rude and expect to be placed on hold for at least an hour and that's before being transferred to wrong departments. I've been using this company for 5 years and that's only because I didn't want the hassle of switching providers. When I actually did have to disconnect my service I was told that they would not prorate my service and I'd be charged for it even if I didn't have the service for that partial part of the month. How can they even do that? That is not legal to charge for a service that you no longer have. I will NEVER use this company even if they were the only providers left on this earth!! They treat their long term customers like shit while offering discounts to new customers. Avoid them if you can and go with another provider! read more

Save yourself a lot of anguish and just don't bother with these people. I've had a payment missing even though my bank insists the payment has cleared. Charged for things I was told I would not be charged for. Getting monthly bills and a collection notice months after I cancelled my service. Why am I getting a new monthly bill of I'm cancelled? If they were the only service available I think it may be better to do without. read more

Update: spent two horrible hours today with 4 different customer service reps. I had to reexplain the problem every time. They said they turned my service back on at 11:30am. My service is still not back on. I was told to wait 24 hours before I report that the service was not turned back on. After that Javier said it's up to technical support for how long it would take to turn it on from there. All the while they are charging me for service I cannot use. They canceled my service today even though my bill is due November 7. I scheduled my payment for the 5th. Came home to everything shut off. Customer service says if I pay now plus a 10.00 fee they should turn it on tomorrow. I asked why it was turned off when the bill wasn't due until the 7th. Shelby says collections says it's due and your bill says it will be turned off. I said that is incorrect there was no letter from collections just my regular bill. She said if she could get a word in edgewise, I just need to pay the bill. She could not explain or help me. I called to cancel my account. The office was closed. This was all before 6:00 pm. Worst company read more

Never start service with them.They are thieves.. i canceled their order after 30 minutes of and they started the service and started to count bills and send equipment. I returned the equipment and called to cancel many times and they did nothing and still count the equipment( i have a tracking number and they got it). I will make a complaint to better business bureau and i have documents and phone records to proof my right. read more

Our HOA contracted a bundle package with Spectrum effective Jan 1, 2021, including Internet to the residents. I have FRONTIER COMMUNICATIONS and they were unable to provide prorated service until Jan 6, 2021 when the technician from Spectrum is able to install the equipment. Frontier stated we would have to pay for the whole month. Our billing cycle did not allow them to pro rate. What a bunch of BS, to turn us off was not a big deal, the turn off is done automatically from their location no one had to physically come out to do the turn off. So if you cancel your service expect to pay for the entire month. No proration. Don't even bother to use their service. Their promotion from 2 years ago was with a land line included or else we would not have received the promotional rate. Who uses a land line nowadays the technician said we will give you a number but you don't need to use it. After two years on the contract rate my rate went up 30% I called and complained and the girl on the other end said it was due to the land line. I told her I never used the land line. Another MISREPRESENTATION ON THEIR PART . BY THE WAY $10 CHARGE TO TURN SERVICE OFF. (flip a switch) WOWWWWW BAD COMPANY!!!! read more

First thing you need to do is refuse to pay this company. Cable is the biggest rip off ever. I spent over a hour with a tech support. He refused to allow me to talk to a higher up. please check the call frontier with Salvador @12am 3/19/2021 if you wondering why I'm canceling my service ASAP and everyone else should immediately. read more

Terrible cable provider!! Would not recommend at all!! I rather stick to rabbit ears antenna and be frustration free!! Constantly removing my favorite channels and charging me more to keep them, adding other channels that I have no interest in. Happy to say I will be canceling F$&@up (Frontier) Communications Cable!! read more

Frontier Cable is shit. They were supposed to come do the cable x 3 and I got the same old excuse. We need to talk to the department to give access. I told them you said that the last two times. They suck. Went back to spectrum totally better cable internet and service. read more

I was looking for Internet service in my second home in big Bear Lake. I thought I'd give frontier a shot since I have them for my primary home. The sales rep said they didn't have coverage for my home in Big Bear Lake however wanted me to work with their partner Hughes Dish Internet. His recommendation for Hughes was at 25MB which is significantly lower than my home at 200 MB. I told him thank you and was going to do some more research, he responds by saying that he already did the research and looked at all the vendors in the Big Bear area. I knew Spectrum also has coverage in the same locations as frontier, so kindly decline. Sales rep kept insisting that there was no other companies in which I just hung him up. Turns out Spectrum does have coverage and at 200mb or faster. Frontier Sales Reps from my recent and past experiences are shady and don't tell the truth. Other times I called them for my current primary account was free install promotion which later I found out they charged me for also they told me they would switch me to 500mbps but it's been over a year. After covid I will switch my primary to spectrum. read more

This company is a rip- off. They charged me for a high speed internet for years, however, I only had 10 mega bites. I called and called and called and called until I was finally feed up and closed my account. The only thing they would say is " I am showing your area have high speed internet." What!!! But I did not!!! They do not like taking care of their customers, therefore, I rate them a ZERO!! read more

Frontier is the worst company I have had to deal with. /we just moved to Rancho Cucamonga, Ca 4 months ago. We originally tried to get service from Spectrum because we had them before when we lived elsewhere. We tried to get Service from Spectrum starting March 3,2021. They were so screwed up we gave up and cancelled the order. We then thought we'd get great service from Frontier. Wrong!!! We finally thought we got service March 17, 2021, wrong again!! They installed phone in wrong location which was suggested by the technician. They have disconnected our phone 3 times not ordered by us. They were trying to get us to go look at wires outside to see what problem was. Told them I was not a technician. They tried to charge us for service calls when we were not the ones that caused the problems. The only TV service we could get is Dish with internet service from Frontier. Our internet service goes offline everyday there for Dish doesn't work and neither does my computer. I just tried to get some changes made and I got a different answer from three different people after getting transferred twice. They claim to have Customer Service Experts! What a joke! No one knows what they are talking about. I can't even get in touch with a managers to help solve all the problems I have had. Excuses, Excuses, Excuses!!! I was in customer service for 35 years and never treated our clients like this! There is so such thing as customer service with Frontier. Joan H. read more

If I could give 0 stars I wish I could. So unbelievably upset with frontier. I've never felt with a company so unorganized. We tried getting internet through them back in January. We have never been able to successfully connect to the internet. Ive had 5 technicians come to our home to try and assess the issues. None of them came in frontier attire I had no idea they worked for frontier. None of them were able to successfully connect either. 2 technicians left without saying anything and when I tried contacting them to see what happened because the internet still hadnt been working. So I had to contact their main office and they had told me they had in closed out our account saying they fixed it when in fact they never did. Finally the 5th technician who came was very helpful but insured us that were too far from the main area that the internet comes from and we would never receive internet from frontier and to switch to spectrum. I have canceled frontier and have been billed every month since. And when I called to tell them I'm still receiving Bill's they told me that " I was getting internet just not as fast as I wanted." We have never had working internet with them so of course it wasnt fast enough. We have never been able to connect any devices. O would high reccomend using any read more

I am an original Verizon customer before they switched over to Frontier. It has been a nightmare with rising prices and poor customer service, but nevertheless I still pay my bill on time and never complained. Well today I talk to a manager who explained to me that the $39.99 and internet speed 500/500 was for new customers. I asked will is there anything for loyal customers, I explained I have paid my bill on time and never complained for the last 15 years. I explained I have internet speed 100/100 and paying $63.99 +tax. She offered me a $10 discount for one year. I guess they don't like loyal customers. Needless to say I canceled them and going to a different supplier. read more

I was provided with a new install date of 1/23/2020 by Customer Service. Today (1/22/2020) when I logged into the account to check install status, the date is no longer listed. When I call CS again, they said it was never put through. Now they're re-scheduling the install for next week. What a joke. Called Spectrum and someone will be available in TWO DAYS. Thank you for teaching me the lesson of never going to Frontier. read more

Do yourself a favor and go to any other provider. They have lots of hidden charges and fees. I cancelled my service after four years (we moved) and they made me pay an extra full month because I cancelled one day into their "billing cycle". Of course they didn't tell me this when I spoke with them to cancel and the billing cycle isn't on the first of the month. Also, customer service is great when you're signing up, but awful when you have a problem. Plan to wait on hold a long time, and then get lots of excuses why any problems your having are not their fault. Save yourself time, money and frustration by going somewhere else. read more

Frontier communications sucks. I had Spectrum before frontier suckered me into going with them. I never had a problem with Spectrum. Frontier came to my house promising me great service at a great price. Which in fact their service was horrible and the prices were higher. So I went back to Spectrum, I am highly impressed with Spectrum. read more

I decided to give them another chance. This time with Internet. Should've cancelled from the start. It hasn't been 30 days and Its all ready horrible. All this company does is feed you BS and lies just to get your business and take your money. Fyi you can use your own router theirs SUCKS!! Then they tell you that you would have to pay to have them move it. How about my house ain't that big and I purchased netgear router put it in the same spot and it gives me all my bars I can even get great signal in the back. They bitched saying I can't get the router charges taken off so when I'm done IM DONE. read more

This was the worse experience. This company is unprofessional and don't care about people's time. I have been a Charter/Spectrum customer for about 8 years ( they aren't any better) but at least my internet works and their customer service good. All I need is internet, I don't need cable or phone. I called to place an order for new services, the guy was talking so fast and in order to get me a quote he needed to run my credit. This should've been a red flag for me. Since my current service continues to increase, I felt it was time to look else where. I agreed credit check for interent service with the representative, schedule installation date and time. Mind you the time I made the appointment to installation was about 2 weeks out. The day comes for them to come to install. Night before I received a text messages confirming order. Day of installation received another text stating they would be at my house from 1-3pm. Luckily I had the ability work from home. It's now past 3pm going on 4, I decide to call. The representatives informed me the wrong technician was scheduled and they re-schedule my appointment. I wouldn't have known this information if I didn't call them to check status. All they could do is offer me a $25 credit. This is not good business practices for new clients. I took time from work and they expected me do the same again. So beware, they will run your credit causing a hard inquiry. Very acceptable! Such a waste of time. read more

These company is by far the worse service.. No ones seems to know what they are doing. It's a hit or miss with them. You get someone who knows what they are doing or get you get someone who's doesnt even know what company they work for!!! read more

The worst!!! Something as simple as installing WiFi and completing a simple order can turn into a month long ordeal.

Glad that you responded to my comment. Looks great that tour company looks like they please when someone write a review. It is all show though. I called and the service was the same as it always is. Absolute shit. Didn't solve any problem after I waited on hold for 30 minutes. Judging by almost all of your other reviews the company doesn't care. Can't wait to cancel the service in two weeks and throw the boxes to the curb. read more

Our Frontier cable just cancelled our Starz premier channel over night on 2/14/20 without notice! We will be changing to another provider ASAP. I think they will be losing more customers than just us over this. The package is too pricey to continue without Starz. All this is a giant hassle!!! So I would like to worn you to think twice before you decide to make Frontier your service of choice. We inherited it because Frontier took over from Verizon and we have stuck with it because switching out isn't fun, but this dropping of Starz has just convince us that we need to get out fast! read more

I had them after Verizon sold out to frontier. I try to upgrade my service I then I had no service at all. I was always paid up early with them and when I called from my cell phone sine my house didn't work now they sent to collections and bounced my phone call all around. No service for 2 weeks!!!! Bad attitude on the phone with me and their fault. I will never do business with those idiots ever again! What a joke! Frontier really blows! read more

I would give a -10 if I could. I left them for poor customer service I was told I would be receiving a box to return my equipment. They sent me two. A few weeks later I get a bill for $114 for non-return of equipment. I called his shady company and they ask if I have the tracking number. Thank you and yes I do. I gave them the tracking number because they told me they hadn't received the equipment. The gentleman on the call said oh yeah we did receive it. A few weeks later I get another bill for the same amount for non-return of equipment. I called and told them they have a recorded call with me providing the tracking number but I didn't have it at that time as I was driving. He said OK no worries will look it up. Today I wake up and checked my banking account and they have tapped my account for $114 for non-return of equipment. So I have to call again and go through all of this hassle to provide them the tracking number once again. The nice lady did say that they have received all of my equipment but for some reason it was showing that one of the components was not there but she does see the serial number in their inventory. At this point I'm sorry I don't think this is just mistakes. We all make mistakes don't we? I think now this is just a crooked company. Go anywhere else besides frontier for cable. read more