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    2 months ago

    Since Verizon took over, now customer service had gone down hill, why even get in bed with a rip- off.

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    Phones are not always working or updated. Need phones to be working and updated. I need help with my phones

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    9 months ago

    Extremely poor customer service. Don't do it! You will never get a live person on the phone

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    Page 1 of 3

    Ask the Community - Frontier Communications

    Review Highlights - Frontier Communications

    My elderly mom needed to reconnect her land line and frontier went above and beyond to take care of her the same day.

    Mentioned in 2 reviews

    Read more highlights

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    Frontier Internet

    Frontier Internet

    (161 reviews)

    Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

    Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

    Metro by T-Mobile

    Metro by T-Mobile

    (2 reviews)

    We have 2 plans with metro and have always received okay service, Since coming to this location…read morewe've been extremely happy. The representatives at this location have been kind and professional, they've made our experi with metro an excellent one and I don't plan on changing our providers.

    I have been a loyal Metro PCs customer for over 12 years and have had no issues or complaints until…read morenow... About 1 year ago I went into this store on Euclid and Philadelphia in Ontario and was greeted by one of the employees. I stated that I am a loyal customer of 12 yrs and I would like to bring on 3 new phone numbers to Metro (my wife and two teenage boys) and of course they were happy to hear that. This is when I bought 3 new phones and activated service for them and walked out of the store happily. Only to have my wife explain that her phone was not working ie: not receiving all texts and phone calls, apps staying on and music randomly playing at 1am when the phone hasn't been touched in several hours amongst other issues. I brought this to the attention of Metro customer service (in November when I was notified by my wife) at which time they instructed me that the phone has a 1yr warranty with the manufacturer and the Assurant insurance was still valid, so they would process a claim on my behalf. I left the store only to get home 25mins later and received a call from this franchise rep and she stated my phone has been refurbished (not true) and they couldn't continue the claim due to this. At which point I called customer service back and they informed me that I should try the 1yr manufacturer warranty with Samsung, called Samsung and they stated they would need my phone for more than 21 days before I could receive a new one (unacceptable). As this was not an option for me and my family I called Metro PCS customer service back. They in formed me I should go back into the store and have them try to process another claim, at this time the representative from the store I bought the phone at informed me that the phone isn't a Metro PCS device, hmm 1st refurbished and now not a Metro PCS device. I have followed up on this consistent problem for 7 months now only to get the run around from all sides pointing the finger at each other like they are the ones to resolve it. I have spent 50+ HOURS on the phone with customer service and have wasted time and gas going back and forth to this store location, have asked several times to have a manager from this location to call me back to resolve this issue and nobody ever calls me to assist. I have been BEYOND PATIENT with this store and it has gotten me nowhere, here we are at the 1 year marker and have been paying for a service that I have not received from day one. I have nowhere left to go with this as the corporation, the franchise and the insurance company are all useless and refuse to communicate to each other to help me figure out a solution. So this is what's going to happen going forward. #1- I will be reporting them to the FEDERAL COMMUNICATION COMMISSION (FCC). #2- I will be serving the corp with a small claims case and obtaining council to recoup the financial burden this has cost me. #3- I will be giving my hard earned money for 4 phone lines to their competitors #4- I will be sending emails and physical letters to their PO box at the corporate headquarters in Dallas TX #5- leaving as many negative reviews on all platforms including all social media platforms Mind you all of this could have been avoided by just taking care of the customer. Or at least communicating with a loyal customer. Damn you Metro PCS you have caused me nothing but grief for the last 12 months

    T-Mobile

    T-Mobile

    (59 reviews)

    $$

    Subject: Formal Complaint - Billing Misrepresentation and Unethical Sales Practices at T-Mobile…read more(Holt & Euclid Location) I am writing to formally report a concerning experience involving misleading billing practices and potential exploitation of my friend at the T-Mobile store located at Holt and Euclid. My friend recently visited this location due to issues with her phone and, out of necessity, purchased a new device (iPhone 16). During this transaction, she was not clearly informed of the full financial implications of her purchase and left the store with a significantly higher monthly bill than expected. Previously, she was paying approximately $70 per month. After her visit, her bill increased to over $100 per month without a clear or transparent explanation. When we returned to the store for clarification, we spoke with an employee (name believed to be Adriana or similar) and later the store manager, Victor. During this interaction, explanations provided were inconsistent, unclear, and at times contradictory. Despite repeated requests for a simple breakdown, the information given did not logically align with the actual costs. Here are the key concerns: * My friend traded in her iPhone 13 for a $630 credit toward an iPhone 16 priced at approximately $730, leaving a $100 difference. * Instead of allowing her to pay this $100 balance upfront, she was placed into a financing structure without clear consent or understanding. * She was enrolled in additional features (such as streaming services and add-ons described as "free"). * Most concerning, she was initially charged for a second line that she did not request or authorize, which significantly inflated her monthly cost. * Only after we challenged the charges was this second line removed, reducing her bill to approximately $87/month--still higher than expected based on the actual breakdown of services. Based on the actual numbers: * $55 base plan * $10 protection plan * ~$4/month device balance The expected total should have been approximately $69/month before taxes--not over $100. Additionally, during this interaction, I was labeled as "aggressive" by the store manager when I was simply asking for a clear and accurate explanation. This response felt dismissive and inappropriate, particularly given that we were attempting to understand a situation where my friend was clearly being overcharged. This experience raises serious concerns about: * Lack of transparency in pricing * Enrollment in unauthorized services * Misrepresentation of promotional offers * Pressure-based sales tactics targeting vulnerable customers We later visited a Verizon location, where the pricing and terms were clearly explained, further confirming that the T-Mobile transaction lacked transparency. She is locked in for two years. This situation reflects not just a billing issue, but a broader concern regarding ethical sales practices and customer treatment.

    T-Mobile is a business of liars who are money hungry in these hard times for people…read more They tell you to do things and then they don't follow through with what they told you and act like you're not an intelligent person. Once my bill is paid with them I am gone and I will encourage others as well. We deserve better service than being lied too.

    T-Mobile

    T-Mobile

    (71 reviews)

    $$

    After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

    If I could give a higher star rating I would choose it. I will be very direct and honest, to me…read morepersonally what made this store just an amazing store to visit was one Tmobile associate , sales person , representative, which to me she could be all of that and more in one person. Her name is VERENICE !!! She has been simply amazing , from the moment I had issues with my older unit she did all that she could to obtain a simple trade for me through my insurance of course,. She detected the problem with my unit was a software malfunction, and this made it possible for me to obtain an exchange for my deflected phone . They did not have my model anymore , it had been discontinued, instead they sent me a newer model, which I was happy with , only paid literally 5 dollars for the exchange application fee , I guess you can call it. I still wanted to get their newest android phone model the Samsung S 26 ULTRA , and Verenice said keep the one you have for a few months see how you like it and if you feel that you still want to upgrade do it ! All I could say to that was of course, n I promised her I would come back with her personally in order for her to get the credit from such sale. I finally did come back and had mine and my girlfriend's phone upgraded to the same S26 ULTRA . By upgrading my plan from a senior or dinosaur one ( been with them for like 24 years) she was able to get me a promotion where by trading out phones for the new ones we were able to qualify for the full credit of the cost of both phones, basically 1300 each . And we would have to be responsible for would be the cost of the new plan, or the two lines and the insurance fee. Once I hlt my new phone mailed ,which she patiently helped place the order thru the tmobile app, I came in and had everything transfered into my new unit. She took the time to explain lots of things I needed to know about my new phone and plan and here I am . Saying thank you Verenice for such an amazing and professional help you offered to me ! You are simply wonderful! A great professional and your bedside manners are second to know m I sincerely hope that Chris the store manager realizes what a tremendous asset she is to the store itself and to the company as well. All the knowledge she possess just make you feel safe or secured about making changes like the ones I did. I tried to go back into store and personally give kudos to Verenice and a great report to her manager Chris , but our schedules never agreed . On top of that this beautiful young lady is also Bilingual. Habla Español, and I wa sable to witness also her Spanish skills ar work ! And the patience she used with some really hard and emailing customers ,she had to deal with. How she kept her composure and displayed a flawless act of professionalism with them , was just simply admirable to me. Feel so blessed to have come across you Verenice , thank you for all of your help! Please know how much I sincerely appreciate your service , period !!!keep up the Amazing work ! Look and also for her next time you visit her store ! You will understand better what I am sharing with you . ! Muchas gracias Verenice ! Eres única!

    Mad Science Tech - Phone Repair: Cracked Screen and Water Damage

    Mad Science Tech

    (74 reviews)

    Excellent service!!! Joseph, the owner is extremely quick to respond and even called to explain…read morethe repair options and specific arrangements. If you need your computer repaired this is the place to go! From the moment I put in my online inquiry through the Yelp message system, I felt at ease and was told what to do before bringing in my computer, what the possibilities are and a quick pricing quote. I still can't believe how quick the water damage was repaired on my MacBook Pro, a lot quicker than I expected. I was prepared to lose my data but he managed to repair the motherboard and there were no data loss at all! Also, the price is reasonable and affordable compared to what Apple store quoted me which would have resulted in data loss. Joseph, you are a lifesaver!!! I would highly recommend using Mad ScienTech for any computer repair needs. ANY. 11/10 in my books! I can't stop telling you thank you! If I'm experiencing issues with my other computers, this is the first place I'd go!

    OK I have used Mad Science Tech for years now and he is amazing. His prices are great and he uses…read moregenuine parts. If they are available to repair anything we repaired laptops with him, phones iPads, and probably other things I forgot it at this point, but he always comes through. He's very honest so if he really can't repair some thing, or if the Repair would cost the same amount as the product new, then he will let you know which I respect so much. He is literally the guy to call for any tech needs you may have. I have his number saved on my phone and I know I have a couple of jobs pending for him as well. Call him if you need anything you won't regret it.

    Frontier Communications - isps - Updated May 2026

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