My elderly mom needed to reconnect her land line and frontier went above and beyond to take care of her the same day. I can't say enough about how much I appreciate their dedication especially to seniors. Not only do they provide the least expensive service, but they genuinely cared. Very touching. read more

Wow I can't say that I'm shocked at the overall 1 star rating. I am also going to be giving a definite 1 star for sale reps Ralph from the Torrance area and Tony from Chino Hills for the horrible experience to set up basic wifi when I moved to my new home. After moving in I was contacted by Ralph but I wasn't sure I wanted wifi at the time. After a month of settling in, I reached out to Ralph and inquired about their deals and packages. I spent over an hour on the phone with him and he made promises that influenced me to sign up. Those promises include $50 monthly for wifi internet, free installation, $300 in giftcards after 90 days of service as well as first month free if I enroll in auto pay. I signed up towards the end of December and before I knew it, I was already getting a bill in January that was over the agreed $50 even though I enrolled in autopay. I called back Ralph immediately and told him the issue. He told me additional charges from the bill was a wifi security charge then directed me to call a number to get that removed. I followed directions and called the number and they told me it wasn't a security charge but rather for the additional days in December that I had wifi before their cut off point for their bill cycle. I then circled back to Ralph to follow up with him promising $100 of credit because I didn't receive my first month free as promised. I contacted him for over a week with no replies. I got in touch with someone from his building and they confirmed he was in the office all week so should have gotten back. Needless to say, he was hiding so I ended up working with Tony. Tony wasn't all that better. For someone who has been working in the field for so long apparently, his communication was seriously concerning. He promised to get back to me on a definite day and didn't. When I reminded him, he emailed me stating things I already told him I knew and ignored questions I was asking confirmation about. He tried to delay the vouchers and I expressed to him that I have concerns when its time to claim my $300 rewards based on the issues I was already experiencing at the moment. I asked for the $100 vouchers Ralph promised to be an immediate credit and Tony said that couldn't be done which was a lie. I called customer service and made a complaint and the person over the phone immediately credit me the $100 that Tony said they absolutely couldn't do. The story doesn't end there though. It's been 3 months and now its time to collect my $300 rewards. I gave Tony another try and reached out to him. He reminded me to keep an eye out for an email. Once I received that email, I followed directions to claim my rewards. It does say it'll take up to 30 days to receive, but I got notification that it was sent out on 4/8. Today is 4/28 and I havent received it. I checked in with Tony and asked him to look into it to ensure there wasn't an issue and that its on its way. 3 days and no reply from him. I am fine waiting the 30 days as long as we know its actually on its way. I really don't want to wait longer only to find out it was never on its way and have to do the whole process again. Like I said, I shared concerns that there will be difficulty claiming my rewards and sure enough, Tony's lack of communication once again confirms it. I guess I have to make another complaint so the right thing gets done. It's a big inconvenience, but my pet peeve is when people/companies owe me money and go quiet when it's time to collect. I would steer clear of this company and any reps that behave like these two. read more

Everything about Frontiers process is awful. They'll promise the world to you when you install internet (Free service for 2 months or $150 gift card) then will completely forget all about those things when it's time to pay up, requiring you to beg and plead with them to provide what they promised. I've spent HOURS of time on support with them. They had to send no less than 5 installation techs to my house to install internet because each one said it couldn't be done. They are by far, the most incompetent ISP I've ever had the displeasure of using. Say what you will about Spectrum, but at least their customs service is somewhat competent. read more

ZERO STARS! Do not do business with this company. I tried for days to get assistance with my 85 yr old mom's internet service. Every customer service number does not work unless you say you want to buy service, otherwise the voice-bot refers you to their website. When you get to their website, you can open a chat with another voice -bot! I was finally able to get through to a live agent because I said I wanted new service. I only needed a packing label to return equipment. I'm hoping I'll receive the return box as promised. My fear is they'll charge my mom for not returning it timely. Horrible horrible company... do better Verizon!! read more

Would give a zero if I could. Cut off the internet the day my son's finals started. No reason. My account is fully paid of course. Now that it's partnered with Verizon there are no humans in customer service, no help, no technical service. It's awful and I'm finally going to quit Frontier. Run, fast! read more

I just spent over an hour trying to sign up for Frontier service. They have all my info. My credit score is over 800. They couldn't see to get to the finish line. I finally hung up on them!!! read more

Absolutely awful experience with Frontier Communications. While I was on vacation, their technician disconnected my internet to connect someone else. When I got back, they refused to reconnect me and blamed their own substandard infrastructure. Meanwhile, I was still being billed for service I didn't have. The customer service was terrible, the excuses kept changing, and no one took responsibility. Easily one of the worst companies I've dealt with. read more

These people don't have enough support staff. My internet was down for three days. I was on hold for 15 minutes and then told to call later. When I finally got someone they asked me to confirm my account using my account number. Who knows that? Then he told me to disconnect my ONT. Why don't they stop speaking tech talk and use words their customers actually understand. Once I was able to get someone I had to wait two days for an appointment. Frustrated with these guys read more

If I could give negative stars I would. This is the absolute waste of time. No help, all they try to do is sell their shitty service. Do NOT use this service, you will be left frustrated while trying to be patient and getting ZERO communication. read more

I've been a customer of Verizon/Frontier since they dug up the sidewalks and installed fiber. I think it's going on 20 years. I called up to get my bill reduced since I was on a grandfathered plan which was much higher than what they are offering now. I had to go up to 500 gigabytes from 100 which seemed great since it was a third of the price. They came and installed a new router and box in my garage. It was going in and out so they sent me a new router. The new router didn't solve the problem. I finally partially solved the issue with a new ethernet cable (they provided it) but the internet never hits 500 gigabytes and ghosts me from time to time. Working with technical and customer service is a nightmare. They tried to sell me more services, tell me different things on every call and are generally incompetent. If I could get fiber from someone else, I'd leave them in a second. read more

I have not had internet or WiFi for FIVE days. I contacted Frontier early morning in Friday and the soonest a tech can come to my house is Tuesday between 1-5pm. Impossible to get a human to talk to. This is the 2nd time in recent months I've been without service for extended periods. read more

We have 4 different "Do not knock or ring the bell" signs in front of our house. Yet Frontier cable decides to ring the bell anyways. When I ask him to respect the sign he continues to try and make a sell. I will never do business with a company who has no respect for privacy. read more

This company just shut down my service, unapproved and initiated by myself, but by the incoming buyers of our home who do not take possession of the home for another ten days. Meanwhile, I have no way to conduct my work duties at my home office because of their incompetence. read more

Nunca agarré este servicio ! No te quieren cancelar te cobran 300 por equipo que ya devolviste y 50 dólares por cancelar please don't waste your money in this company they charge you 300 for equipment is all returned +50 for cancellation or they sending you to collection department ratas read more

Frontier Communications - Cancellation - Internet Service Providers Near Me - Ontario, California

I hate giving such a negative review but this service is simply awful! I have had so many issues and been on the phone for many hours with technical support. The last time was a few months ago and they never even got my issues fixed. The calls always disconnect and you must start all over again with troubleshooting. Very frustrating! Where I live we don't have any other option as our HOA signed an agreement with Frontier. This is the worst experience I have ever had with a cable company in my 25 years as a customer. They just bounce you back and forth between customer service/HOA team/tech support. I will say for the most part the reps are very friendly, although not much help. Their equipment is outdated too and services/features are lacking big time! In my opinion If you have other options for cable/internet you should take them- whatever they are! read more

Verizon bought a sticker on this purchase. I was on the phone for 1 hr and 30 min trying to get them to come out and fix My internet. For 2 weeks they would send me random pieces that did nothing to resolve the problem and in the end lost a 15 year customer because they wouldn' t drive one of their company trucks filled with company gas to my house to fix the problem. Worthless read more

First of all, I really am irritated with with some of the service from frontier. It's 7:30 in the evening Pacific Standard Time, I have to wait to talk to a technical assistant until 8 o'clock. Eastern standard time well, this is a worldwide company, most of the calls are taken in the Philippines or India. Why do I have to wait until 8 Eastern time when they're awake in the Philippines and in India? This is a world wide company.I should be able to talk to a person at a worldwide time read more

Well, its been 4 weeks and 5 calls trying to get three cable boxes. Twice I was told they would be ordered, but when I checked a week later they had forgotten each time. Once they sent 2 of the 3, and one of those two were the wrong box. Oh, and that was decided by the tech after 1 1/2 hours on the phone. Then sent the same wrong box for the replacement of the wrong box. After an hour with tech finally got one of the last two working. Said they'd call back tomorrow. Sure hope so. 4 weeks, hours on the phone and one box to go... read more

I've had Frontier for about six months. At first, the service was decent, but for the past three months it has gone downhill fast. Customer service is nonexistent--you cannot get through to anyone, and they don't take phone calls at all. My bill has doubled over the last three months with no explanation and no changes made on my end. I never authorized any upgrades or added services. This feels extremely dishonest. Between the unexplained price increases and the complete lack of customer support, Frontier has become the worst company I've dealt with. I would not recommend them to anyone. read more

My husband us SOOO HAPPY! He spoke with Kent in IT support for Frontier. Bruce had been STRUGGLING with the wifi constantly dropping on his pc.. for months! Chatgpt said to call frontier. Kent patiently spent like 30 minutes troubleshooting with Bruce. Turns out, Bruce had a setting WRONG.. and now everything works beautifully! Tech support jumped on in like 5 minutes.. with a highly skilled person to resolve our issue. Great experience! read more

I order fiber optic internet with it regularly down. Spend multiple days calling over several months getting techs out only to never get reliable service. Out of 5+ months only got 6 weeks of good service. I End service and they charge an early termination fee AND restocking fee after their customer service rep said he took care of it . Just Spent another 45 mins on the phone and they still will not do what their rep told me and I still have to pay. Verizon needs to clean up this type of scam! read more

Avoid at all costs. Serviixe goes down for multiple weeks then they try to sell you a backup plan , it is nearly impossible to disconnect and theycontinue charging after you cancel the service. DO NOT GET SERVIXE FROM THIS ISP, YOH WILL REGRET IT read more

This company is disappointing with their timing of outages... in 92345 & it always on either a holiday, weekend where grades must be done ... and you cannot get a customer service person on the phone ... and their A. I. kinda sucks and appear to be behind even in reporting outages ... so No, it's not worth the value paid! And they are always increasing price! Damn... pull it together Frontier CEO ... #gosh! read more

You waste your time trying to speak to a live agent. Chat features suck and can't figure out what you are asking for. Trying to get a simple missing bill for my 94 year old father is like finding a gold in your toilet. It never will happen. Frontier should be dissolved as a telephone and internet company or Verizon who owns this stinking business should invest some money in it and fix it. If I could give this company minus star ratings I would. read more

With Frontier FIOS the internet keeps failing while the company says it isn't thus the problem isn't solved! One star is 1000% higher than they deserve!! read more

This is the worst company I have ever had the experience to do business with. Their product is extremely substandard and you can't choose your internet provider here. We are unable to stream internet even with an Ethernet cable. Our bill has increased by over $30/month over four years. Their website and phone calls are designed to avoid human contact. If this is your only choice of providers, don't move here. read more

Since Verizon took over, now customer service had gone down hill, why even get in bed with a rip- off.

I requested a service transfer as I moved to a new area. My husband and I both work remotely and having an active line is imperative to our livelihood. We got a text confirming our installation but no one showed up. We eventually got a text saying our service was rescheduled two weeks later! We are not happy with this inconvenience and after seeing the other comments, I'm not surprised that this company is doing so poorly. Then their automated customer service line is so user UNFRIENDLY, speaks volumes to how they will treat you. If another carrier is available I urge others to go with them! I have nothing nice to say. read more

WORST experience with a company ever!!! The internet kept cutting in and out multiple times throughout every day after a couple of weeks of them installing. It was so hard to get ahold of anyone to help because their phone is operated by a machine automated operator that refers you to their website and then hangs up on you over and over. Once you do get a hold of someone, they just tell you to unplug the device to restart it, but it only helps for a day or 2 and then it cuts out again and you have to waste time trying to talk to someone, getting put on hold for long periods of time and then they finally sent someone out. After all that I still had issues every day with the internet disconnecting from my devices. Took forever to try to talk to someone again to cancel and they charged hundreds to break my contract and cancel. Then when sending the equipment back, the girl at the UPS store warned me to keep my receipt for a year because she has had many customers complain that they were charged for not returning equipment when they did. Sure enough, 6 months later, I got charged without any notification, just saw it taken out of my bank account close to $200. Had to call multiple times and talk to multiple people and give them the proof I returned it to get my money back that they stole from me. They took months to give me a prepaid card in the amount they stole from me. No sorry, no compensation, no nothing. What a scam! Overall, I paid monthly for service that never worked, wasted so much time being hung up on by automated services and put on hold and for having techs coming out which didn't solve the internet issues, got charged hundreds for leaving the contract for a service that never worked, and got charged for equipment that I sent back...if this company isn't a scam I don't know what is! They should not be in business! Do better Frontier or don't be in business! read more

Just look up their yelp reviews and track record with customer service. It has not changed over the years. This is reflective of their marketing schemes and their follow up with inquiries. I was curious with leaving Spectrum, but it took Frontier 3 days to respond to an inquiry. No thank you. read more

frontier is garbage worst communication company I have ever had to affiliate with our phone goes down just about every week. I'm going on two weeks without phone or Internet and these assholes can't get out there and fix my problem. This is completely pathetic that they can even be in business. I had no problem when Verizon service does for 20 years and then these ass hats take over the area in the service has sucks since day one. read more

Phones are not always working or updated. Need phones to be working and updated. I need help with my phones

Extremely poor customer service. Don't do it! You will never get a live person on the phone

This company's service is sketchy. Their customer service is almost non-existent. The only time you can talk to anyone is when they want to sell you something. They are a communication company that doesn't communicate. They will bill you for service you don't have when you cancel with them. It's almost like they are punishing you for leaving them. I canceled in late December. I paid the final bill, then got stuck with a $50 restock fee, then another bill in February for January when I did not have their service. This is a company that I will never use again or refer. Their actions are questionable, and I feel they should be investigated by the FCC. read more

Today is January 19, 2026. My Frontier phone service has been out since at least January 4, 2026. That is when I noticed that my phone line was out. Frontier says that they are "working on it". Really? 16 days and they are still "working on it"? They are definitely not working on it. This has been an ongoing problem in the past, but usually for only a day or two before it got fixed. I never got credit for missed service. When I inquired about this with this latest prolonged outage, I was informed that credit is only issued if one personally reports the outage, and also simultaneously contacts billing to request credit. Contacting "service" (or lack of) alone will not give you credit, even though Frontier knows they did not provide service. Further, if Frontier gives you a window of time for when to expect the issue to be fixed, you will not get credit for additional days beyond that stated period if the problem has not been fixed unless you contact billing again and request extended credit! Additionally, Frontier does not allow consumers to contact anyone (phone or email or snail mail) to submit a complaint. This company needs to have its FCC license yanked. It is an immoral scam business. read more

Beware do not go with these crooks. I canceled the account. I returned their supplies. They charge a restocking fee and then they will keep on billing you. They do not take your billing information off.... They are crooks.... read more

I could log into my account, but it wouldn't show me my account info. When I called their tech support (India based) to get it straightened out, they gave me access to my neighbor's account. When I called back to get it fixed, they wouldn't help me because I don't have a PIN, so they're snail mailing me one. I called the neighbor and let him know. Maybe they'll help him, but I doubt it. read more

Currently suing Frontier. Do not use this company or you will be sorry. I cancelled them and they are refusing to refund 278.00 which is the amount I overpaid. Three seperate billing agents told me they owed me 278.00 and EVERYTIME they created a refund ticket it was declined. They are CON ARTISTS and deserve to be SHUT DOWN. It is impossible to get through to a real person and once you do they agree with your claim and never pay you what they owe you. You should be ASHAMED Frontier, you are CRIMINAL. read more

I have found it nearly impossible to reach a live representative, which is incredibly frustrating as a customer. The lack of access to basic human support reflects a serious breakdown in customer service. It is surprising that a company can continue to operate this way, as effective leadership should prioritize responsiveness and accountability. Overall, this was a very disappointing experience, and I would not recommend this company based on the level of support provided. read more

TV keeps buffering and NO ONE, NO ONE at Frontier can figure it out! Poor customer service, difficult to get through by phone . . . I want out! read more