Internet quality was great for the last two years. Now that Verizon joined it has been horrible. I…read moreleft AT&T, Spectrum and Verizon for weak connections, poor quality and ridiculous high prices. All this at the same house. Then I found Frontier, wow no issues and for 109.00 a month. Like the guy on YouTube.. Ray William Johnson says Until ... Yeah Verizon joins Frontier. Now I have weak signal, YouTube is skipping, programs on tv freeze and they have the never to offer 5 gig for more money. Me: wait a minute I'm already at 5gig and you are offering and wanting to charge me more money. Sorry Frontier you hooked up with a snake. Now I need to look for another internet company. Dish or Charter are the only two I can think of. Frontier please drop Verizon! You are losing Stars and customers. I used to think you were great

I have been without Internet service for 17 days. i can't get the right type of fix. the service to…read morethe Box at the street is broken. I have had 3 techs out to drop a new line to my house from the street, no matter how many times the tech shows that the problem is before that line they keep sending the same bs techs. Today i get a message "we've done some work on our side and results show you can resolve your serivce condition..." I pressed reset the fiber connection in the garage. knowing that it would not work, it did not work! I have a tech coming out tomorrow. and i am sure that they will leave saying the same thing, it is in the connection before your line, there is nothing that i can do. Today is 6/26 - the internet dropped 6/10 - IT HAS BEEN 17 DAYS Horrible service, there is no way to get a person that can actually assist and escalate. they will not transfer to a manager. it is ridiculous.

We have 2 plans with metro and have always received okay service, Since coming to this location…read morewe've been extremely happy. The representatives at this location have been kind and professional, they've made our experi with metro an excellent one and I don't plan on changing our providers.

I have been a loyal Metro PCs customer for over 12 years and have had no issues or complaints until…read morenow... About 1 year ago I went into this store on Euclid and Philadelphia in Ontario and was greeted by one of the employees. I stated that I am a loyal customer of 12 yrs and I would like to bring on 3 new phone numbers to Metro (my wife and two teenage boys) and of course they were happy to hear that. This is when I bought 3 new phones and activated service for them and walked out of the store happily. Only to have my wife explain that her phone was not working ie: not receiving all texts and phone calls, apps staying on and music randomly playing at 1am when the phone hasn't been touched in several hours amongst other issues. I brought this to the attention of Metro customer service (in November when I was notified by my wife) at which time they instructed me that the phone has a 1yr warranty with the manufacturer and the Assurant insurance was still valid, so they would process a claim on my behalf. I left the store only to get home 25mins later and received a call from this franchise rep and she stated my phone has been refurbished (not true) and they couldn't continue the claim due to this. At which point I called customer service back and they informed me that I should try the 1yr manufacturer warranty with Samsung, called Samsung and they stated they would need my phone for more than 21 days before I could receive a new one (unacceptable). As this was not an option for me and my family I called Metro PCS customer service back. They in formed me I should go back into the store and have them try to process another claim, at this time the representative from the store I bought the phone at informed me that the phone isn't a Metro PCS device, hmm 1st refurbished and now not a Metro PCS device. I have followed up on this consistent problem for 7 months now only to get the run around from all sides pointing the finger at each other like they are the ones to resolve it. I have spent 50+ HOURS on the phone with customer service and have wasted time and gas going back and forth to this store location, have asked several times to have a manager from this location to call me back to resolve this issue and nobody ever calls me to assist. I have been BEYOND PATIENT with this store and it has gotten me nowhere, here we are at the 1 year marker and have been paying for a service that I have not received from day one. I have nowhere left to go with this as the corporation, the franchise and the insurance company are all useless and refuse to communicate to each other to help me figure out a solution. So this is what's going to happen going forward. #1- I will be reporting them to the FEDERAL COMMUNICATION COMMISSION (FCC). #2- I will be serving the corp with a small claims case and obtaining council to recoup the financial burden this has cost me. #3- I will be giving my hard earned money for 4 phone lines to their competitors #4- I will be sending emails and physical letters to their PO box at the corporate headquarters in Dallas TX #5- leaving as many negative reviews on all platforms including all social media platforms Mind you all of this could have been avoided by just taking care of the customer. Or at least communicating with a loyal customer. Damn you Metro PCS you have caused me nothing but grief for the last 12 months

I met Jim yesterday and had a possible project for him. I was pleased with his knowledge and skill…read morein the ever changing voice and data services field. He was able to suggest a logical workaround.

From the owner: Internet Service Provider agent and telephone systems sales. We provide telecom auditing, inventory…read moreand service options to small, mid-size and enterprise businesses.

T-Mobile is a business of liars who are money hungry in these hard times for people…read more They tell you to do things and then they don't follow through with what they told you and act like you're not an intelligent person. Once my bill is paid with them I am gone and I will encourage others as well. We deserve better service than being lied too.

Subject: Formal Complaint - Billing Misrepresentation and Unethical Sales Practices at T-Mobile…read more(Holt & Euclid Location) I am writing to formally report a concerning experience involving misleading billing practices and potential exploitation of my friend at the T-Mobile store located at Holt and Euclid. My friend recently visited this location due to issues with her phone and, out of necessity, purchased a new device (iPhone 16). During this transaction, she was not clearly informed of the full financial implications of her purchase and left the store with a significantly higher monthly bill than expected. Previously, she was paying approximately $70 per month. After her visit, her bill increased to over $100 per month without a clear or transparent explanation. When we returned to the store for clarification, we spoke with an employee (name believed to be Adriana or similar) and later the store manager, Victor. During this interaction, explanations provided were inconsistent, unclear, and at times contradictory. Despite repeated requests for a simple breakdown, the information given did not logically align with the actual costs. Here are the key concerns: * My friend traded in her iPhone 13 for a $630 credit toward an iPhone 16 priced at approximately $730, leaving a $100 difference. * Instead of allowing her to pay this $100 balance upfront, she was placed into a financing structure without clear consent or understanding. * She was enrolled in additional features (such as streaming services and add-ons described as "free"). * Most concerning, she was initially charged for a second line that she did not request or authorize, which significantly inflated her monthly cost. * Only after we challenged the charges was this second line removed, reducing her bill to approximately $87/month--still higher than expected based on the actual breakdown of services. Based on the actual numbers: * $55 base plan * $10 protection plan * ~$4/month device balance The expected total should have been approximately $69/month before taxes--not over $100. Additionally, during this interaction, I was labeled as "aggressive" by the store manager when I was simply asking for a clear and accurate explanation. This response felt dismissive and inappropriate, particularly given that we were attempting to understand a situation where my friend was clearly being overcharged. This experience raises serious concerns about: * Lack of transparency in pricing * Enrollment in unauthorized services * Misrepresentation of promotional offers * Pressure-based sales tactics targeting vulnerable customers We later visited a Verizon location, where the pricing and terms were clearly explained, further confirming that the T-Mobile transaction lacked transparency. She is locked in for two years. This situation reflects not just a billing issue, but a broader concern regarding ethical sales practices and customer treatment.

After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase…read morea phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same!

Excellent service!!! Joseph, the owner is extremely quick to respond and even called to explain…read morethe repair options and specific arrangements. If you need your computer repaired this is the place to go! From the moment I put in my online inquiry through the Yelp message system, I felt at ease and was told what to do before bringing in my computer, what the possibilities are and a quick pricing quote. I still can't believe how quick the water damage was repaired on my MacBook Pro, a lot quicker than I expected. I was prepared to lose my data but he managed to repair the motherboard and there were no data loss at all! Also, the price is reasonable and affordable compared to what Apple store quoted me which would have resulted in data loss. Joseph, you are a lifesaver!!! I would highly recommend using Mad ScienTech for any computer repair needs. ANY. 11/10 in my books! I can't stop telling you thank you! If I'm experiencing issues with my other computers, this is the first place I'd go!

OK I have used Mad Science Tech for years now and he is amazing. His prices are great and he uses…read moregenuine parts. If they are available to repair anything we repaired laptops with him, phones iPads, and probably other things I forgot it at this point, but he always comes through. He's very honest so if he really can't repair some thing, or if the Repair would cost the same amount as the product new, then he will let you know which I respect so much. He is literally the guy to call for any tech needs you may have. I have his number saved on my phone and I know I have a couple of jobs pending for him as well. Call him if you need anything you won't regret it.

JAIR SANTANA assisted me today. HE IS ABSOLUTELY AMAZING! TEN STARS!…read moreKind, understanding, knowledgeable, professional and most important to me was his patience!!! Had a disappointing experience with the Haven Ave. #154D store. Don't go there. Came to see if I could get better help with my concerns at the 4th/Vineyard store, and left there feeling so satisfied and worry-free! Go see JAIR SANTANA on 4th & Vineyard, you won't be disappointed!!!

Really wanted to thank Ms. Cindy for always being helpful! She's helped me on not one but two…read moreoccasions and both times she was incredibly professional, polite, attentive and tried her absolute best to help me with my concern. She understood my stress and was very warm. I haven't had any issues with this Tmobile, it's a little further from my home but other locations I've been to seemed understaffed and I would wait for long periods of time, at this location I was helped promptly the few times I've been here. In general I've had much easier times with customer service with Tmobile than other carriers. Thanks Cindy!