Spoke to a service rep today (Amanda) There's been an outrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude. read more

Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a year. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes. read more

If I could give this place zero stars I absolutely would. Frontier is only available Monday through Friday. The customer service is horrible. They're claiming that they will not give me my prorated money back even though I only use 10 days of their service. I need to cancel my service and yet they still say they can't do it. I am absolutely 100% dissatisfied with frontier and I will never recommend it to anybody ever. I will let people know to stay clear of this company. Please read this review before you decide to go with frontier the service for canceling your internet is horrible. The value is also horrible as well. The Wi-Fi alone is very, very slow, and you have to pay for every single "upgrade." They randomly charged me an extra $10 because they said it was a service fee increase. I am still trying to cancel my Internet and yet when I called today, they told me they couldn't place any orders and that I had to call back tomorrow and when I was adamant about them, leaving a note on my account, the guy that I spoke to even told me there was no point and he wasn't going to do it! Buyers beware canceling is the hardest thing that you can possibly do through frontier don't even get their service to begin with. read more

So, according to the response from my previous Yelp review for Frontier, customer service is available and ready to help. I find this particularly sad when there is no phone number, or easy access this "so-called" customer service offers. Plenty of words, but no action. I have now spoken with technical support 5 separate times, had 3 different appointments that no one showed up for, and promises that "someone is in our area" to fix our issue. The phone customer service is kind and tries to be helpful but there's a missing link of communication. Wrong addresses, no show appointments. It has now been over a month since we began this process. Does Yelp now offer negative stars? I would definitely go for that option. Needless to say, if you want; kind call service agents and NO action plus frustration and a gigantic waste of time? Call Frontier...if you can get through. (tirade ended) read more

Thank you Frontier for keeping me on the phone for over an hour and then cancelling my service call without notifying me. I looked up how to change my battery backup on YouTube, then ordered the battery from Amazon and changed it myself. If you have the poor fortune of being a Frontier customer with a technical problem, YouTube & Amazon may become your next best friend. read more

This company is greedy and tries to punish you for ending service with them. I was a faithful customer with them for over a year despite the service being subpar. Today, I phoned the company to end my service with them and they slapped a bunch of charges onto my account for disconnecting. It cost me approximately $93 to cancel service with them. There was a $50 restocking fee. Really!!? How difficult is it to take an item and put it back on the shelf. I do not recommend this company to anyone. Buyers beware. read more

If I could give a minus zero, I would. Here is another internet company that lies to you upfront and then harasses you once they have convinced you their service is better. HA! What a joke! THEIR SERVICE IS NOT BETTER especially at the rate/speed they promise you as you are signing up! Then, all they want to do is raise your bill so your service will work...if you are lucky!!! Their customer service, if you can ever actually reach a live person instead of a useless bot, is so uncaring and apathic! You cannot have a service person out or they will charge you hundreds of dollars!!! They expect you to set everything up on your own and if you call for help they start complaining how they have to get off with you even though you haven't resolved everything! I am so sorry I bought into their lies and deceit. It will lead to nothing but frustration and poor service. I will be changing providers as soon as I can, the problem is Spectrum has similar issues SO when is the FCC going to approve a service worth paying for in our area??? I keep hearing GFIber is quite good but only offers service in Irvine! Please bring GFiber to Huntington Beach!!!! read more

The absolute worst customer service in the industry. There are no people to talk to and when you are finally lucky enough to get a representative on the phone there is always an excuse on why they can't help you. It's more than difficult to cancel or change your service, they are very good at billing though, even though your service is out or you can't cancel your service, they continue to bill! read more

I regret changing internet providers to frontier. My previous provider always paid attention to my needs unlike fronteir. Fronteir does the very minimum to help the customer out. I have been with no internet about a week and a half. I called twice to follow up and all they tell me that I need to wait. Since there is a contract in place they don't care if the issue is fixed or not. The customer just needs to wait whenever they are available or paid the penalties in the contract when trying to cancel. I will be cancelling after the contract ends. read more

Seal Beach Zip 90740 area. Not for the faint of heart or technically challenged. Install took 2 weeks to get it working. They just went into Seal Beach, CA with their new 7gbps offering. They're not responsive yet, and their service sucks right now, they're just not prepared or staffed properly to get it up quickly and reliably at this time. The Eero Pro router is the worst on the market. Only good for penetrating one wall in WiFi mode. It lacks adequate antennas/beam forming. WiFi Service is good for one room. If you want better wifi, use an Asus Router- side-by-side my old 5mhz Asus router ax89x works better and has better QOS for tv. Overall, if you need 7gbps like I do, and you want to do that wired from the eero, you'll be ok. Otherwise you need to buy a better WiFi router to pair with this service unless you live in a 1 room apartment. See Dong Knows Tech for reviews on WiFi7 routers to pair with this service. You'll have to buy it yourself (eero router comes with the service). Frontier is very price competitive with Spectrum. read more

I was very fortunate to have Frontier Associate Kay assist me today. Kay was helpful in getting me a wheelchair. Also had a problem a ticket purchase and she showed me what I needed to do and also wrote it down for me. I truly appreciate Great Customer Service. I had a long layover so I chose to visit the Brewery @ Ontario International Airport and Kiki made a suggestion that I try the Garlic Parmesan Fries and really they are delicious. Also meet a great manager Ms Sadie and she has the best smile and very personable and provided Excellent Customer Service .. and I would recommend this location to others. read more

THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!!! We have been waiting for over ten months to get service. The left hand doesn't know what the right hand is doing. All phases of this company need to be reworked..Horrible!!! read more

After everything I said in my review, all Frontier comments on is the $50 restocking fee. I don't think they really cared what I had to say about my experience or understood their representatives don't know the area code for where to call for damages the tech made to my wall. They think the country code 001 is the same as the area code. Do not switch to this place! I got 2G and have had terrible service in just 2 months. I had constant outages and turtle slow download speeds. They are not cheaper. With my previous provider, I had service on all parts of my property. To have service in my garage. They gave me another router for a 2 bar connection that costs $10 extra. The router has 2 ports? Every time I checked my cameras, they were offline. The tech installed the modem and router in my water heater closet by the ceiling that I can't reach. I've been told 3 different ways of how I have to return my equipment with a $50 restocking fee. It's going to take me at least an hour to get it out of the wall and closet and I have to pay a restocking fee! I was told someone would come uninstall it. Not true! I was told no early termination fee.. not true. Best yet, I was told they'll pay for the damage to my drywall and the phone number they provided to call was 001-305-6163. I kept telling the chat support that I needed an area code and that 001 is a country code. They didn't understand or have an answer. Kept saying 001 is the area code. I went to my previous provider, have full coverage and no ongoing disconnects for $20 less per month. Save yourself the headache! Never again! read more

Thanksgiving weekend Saturday and Sunday so far been without internet I complained about the internet they said it was down and no idea for how long it's day two and no one has tried to contact me with any updates read more

Communication, follow through, keeping commitments, coordination, Frontier Customer Service is the most lacking organization I have ever dealt with! Stop assuming people want to connect with you for help through Facebook or Twitter/X. If you really cared about your customers, you would look them up in your own system and contact them directly to make things right! You guys suck! read more

The internet keeps slowing down from my 1 gb plan. Connections keep getting dropped!!!!

We canceled our service due to having to change our streaming services to Spectrum. They offered to include wifi and even our T- mobile service. We asked they cancel our auto pay, since we had already set the wifi with spectrum, and the Frontier customer service rep told us we would get a paper bill for 74.98 and 50.00 for some technical fee. Then they turned around and charged our bank 74.98. We called immediately and we were told to call collections to get it reversed. We were told it would take 3 to 5 working days. When didn't happen, we called again and we were told that for some reason the next step of the reversal hadn't processed. It's been 3 more days. I called today, and that customer service rep said that the 74.98 would not be reversed and we would get a paper bill for 50.00. Of course I lost my s...t. I'm on a fixed income, my wife just got laid off...one should get the picture. They said they would call me back. Oh. And she kept calling sir after I mentioned my wife. We are lesbians. And, I don't sound like a man. I did yell at her not to call me sir. So, needless to say, I'm feel treated badly by Frontiers customer service. read more

I know cable companies have a bad image due to poor or late service but most of the time, they do come through when needed. Not this past week. Called in to get help when the internet went out on Wednesday July 10th and was told it we couldn't have a technician come out until Friday. Okay I guess they are busy but working from home is a little hard when you don't have internet and you requested service. Friday comes and the tech shows up, of course two hours after the scheduled start time, and finds out it's a problem with the line and it has to be replaced. But he can't do that so he says he will put in a ticket. No one shows up. Now it's Sunday and the only support available is their app or calling which refers you to the app. The app tells me "good news, your tech will arrive on Friday the 12th". Yeah well that was two days ago and there's no support on the weekend. No way to address the problem and no one to talk to about it. I had service requested from your company and you failed me. What is the value of staying with you? Not to mention as I started shopping around for other providers, you offer new customers a better rate than you charge me. Nice! read more

Gave me a number for to call on my last review - no help no human. They scheduled an appointment with a technician in a couple of days. Can't talk to anyone and their giga AI is completely useless. read more

Speak to live people that are not properly trained??? When I was having my problems, every time that I spoke to someone I had different responses. I had a so called supervisor promise to look into it and assured she would call me back and she never did. So NO thank you read more

For 3 years I've had a Technician come out every 3-5 months because my Internet goes out.. They come out do some work both inside & outside my house, it works for a little while then same thing happens again!! My Internet has been out since July 3 2024, I get a text message on July 7th saying that a Technician came to my house & worked in my front yard & found the problem & fixed it. I turned on my computer & STILL NO INTERNET!! I called back 3 different times & I finally told them to just send another Tech out & check my router. So ANOTHER tech comes out, replaced my router & still no Internet, so THANKFULLY this Technician knew what he was doing & checked my front yard box & the box directly across my street and tells me there is "good news, & bad news", the good news was he found the problem, bad news was they either have to dig up my front yard to get to the wires & if the problem isn't there then they have to wait 6 months for permits from the city to dig up the street to get to the wiring across the street!! He told me they would be here on Friday to start dig on my front yard & nobody shows up or even a phone call from Frontier to let me know what's up.. I work from my home computer & need Internet!! (Also there Technicians do NOT work weekends!!) just Monday-Friday!! Does ANYBODY know of a good reliable Internet company in the R.C./Ontario area!!? PLEASE HELP!! read more

I am a new customer trying to get fiber to my house. I originally had my installation for Friday the 7th but the tech showed up and said the guys who installed the line did a bad job and it's not connecting. So I get on the chat to have them fix it and come Friday the 14th to finish. The second guys come and dig up my yard again but today no tech shows up. The app still shows March 7 as my appointment even though it is passed. My only option for customer service is the chat. This is horrible service for a new customer to go through. No one to actually talk to and get real time help from. I manually changed my appointment to Wednesday to give them one more chance and if they fail I will demand that they cancel this installation for good and I will stay with spectrum who has given me no problems for years, just very expensive for what I'm getting. read more

Frontier Internet - Live chat with a rep. - Telecommunications Near Me

Your live agents are impossible to get through. And contacting via Facebook and twitter? Really

The pice is like ok Wi-Fi drops out daily But it's better than nothing at all It could be much worse read more

If you like you service always getting cut because there internet goes down all the time every month this the place. Thinking of switching now this company always has problems with internet read more

Its been a week, internet is out. Poor communication. They want you to go on their mobile site, but it doesn't update your work ticket. Previously, I dumped them because of a two week delay. I came crawling back...now I just feel used and stupid. I even asked if upgrading my internet would get somebody to me quicker, CS said yes. (Pull the tape). @Charlom McIntosh - fix your customer relations now, improve communication, quit outsourcing your CS and outsourcing your techs. read more

This company is a scam. We signed up late 2023 and was promised home internet for 39.99 for 3 years. It was raised 45.99 in March 2024, then raised to 50.99 in August 2024 and now in Dec 2024 it was raised again to 69.99 a month. A total of 30.00 a month increase in a year! When we contacted them about our original 39.99 for 3 years, they said they don't know anything about it and offered nothing else. Don't wast your time with Frontier. read more

The WORST customer service our entire family has ever experienced! We've been customers since day 1 of Frontier's existence and we are absolutely repulsed by the way we were treated today by tech support service over the phone. We have been without TV now for 3 weeks and have called Frontier 5 times over the issue. The set top box we had burned up and died, so we called up customer service and got another one. Tried to set up the new box and after being on the phone with Frontier tech support for a few hours of arguing back and forth, it was determined that the box was defective. Had to call a whole different department to get a new set top box sent out to the house. Got the new set top box and tried to get it up and working. The box has obviously been used. It was sent out to us all dinged up, scratched, dirty and dusty! Plugged everything in and surprise, surprise, it wouldn't work! On the phone again with Frontier customer support/tech support. The tech support person we dealt with should be out of a job. He was condescending, rude, argumentative, and belligerent over the phone with us for about 2 hours! Every single thing he said to us was an outright argument. He even argued with us over whose name was on the account, yet we had the bill right in front of us that clearly showed whose name was on the account! Unplug everything, plug it all back in, turn on, turn off.......this cycle went on and on for an hour and a half! We requested multiple times to speak with someone else and the man refused. Wouldn't even transfer us to someone else to speak with. We requested multiple times to have a technician sent out to fix the problem since it was obvious their equipment was defective. He then tried to charge us $150 for a tech to be scheduled to come out to the home to fix their broken equipment! Unbelievable! Then he did something on his end which completely disabled our entire system! Phone, TV, and internet. This wiped out any devices at our home that were connected to the internet including our home security system! The man then hung up on us, and NEVER called back! So not only is our whole system now rendered useless, security cameras all over our property were not working and we had to spend hours fixing the whole system! Meanwhile the Frontier employee had everyone in the household upset, crying, and some completely irate! The Frontier employee who caused this chaos is getting paid for this behavior?! If I caused this much trouble at work, I'd get written up or fired! This was now phone call number 5 over this issue and the TV is still not working! Tomorrow another phone call will be placed to customer service to either get a technician out to fix the problem or cancel service. I refuse to continue paying over $300 a month for this joke of a service. read more

Cable TV for a premium price has canceled all watchable channels without reducing prices. Can't even rewind 5 sec for a show. It's ELDER ABUSE and it's going to be reported. $330 for no channels is fraud. read more

This service is absolutely ridiculous. They make it so hard to cancel any services. They state they will waive fees and here seven months later there is a debt collector calling for payment. The over all value of the service was poor anyways. The online app won't even allow you to login to make any changes. Do not get this service. read more

The worst customer service reward program. I had an expired Frontier card, and they will not honor it. I also had a $10 off Nexflex for a year that I never received. Worst company ever! read more

These people could not fix the set top box problem after sending me 3 used boxes , then when I canceled them they continued to bill me . DO NOT USE THESE CLOWNS !!! read more

I have never regretted doing something so much than leaving spectrum. I have no internet than u do have internet. It's always slow and I have gotten multiple faulty equipment.It's impossible to get someone on the phone and their Gia chat is useless. And if you can make an appoint in the automated phone it just gives you appointment not considering your own schedule and it's days later. I just want some effn internet! read more

1. started 1gig service on 09/03, charged me 08/30-08/31 fee(maybe because technition came out and did not install the service successfully the first time). 2. 1 gig internet failed 5 days later, schedule technician required 2-3 business days. who is responsible for these 2-3 days(no internet and still charge me money for internet) 3. disconnect service charged $50 restocking fee, and early termination fee $91.23 4. takes 2-3 business days to get the 1 gig internet service started overall, terrible experience. Don't waste your money and time. read more

I vaguely remember receiving Frontier notification regarding a landline voicemail upgrade with instructions to access the service. I ignored it because we have an old school answering machine AND hubby insists on that device like he insists on retaining a landline and absolutely NO paperless auto pay. I am a good wife. I am a good wife.... Who knew the upgrade was incompatible with an old school answering device? Within a month, we started receiving feedback from regular landline callers (pharmacy, medical offices, long distance friends) via text to me. All were unable to leave voicemail as in the past. Outgoing message (not ours) would complete then cut off prior to "tone" not allowing message recording, hm.... I called the landline; they weren't lying. Who knew the upgrade was incompatible with an old school answering device? I simply assumed, and you know what "they" say about assuming, the current phone system required replacement. Installed new equipment. Problem solved. Not exactly. New equipment responded perfectly once, just once, then exactly as the old, hm again.... Who knew the upgrade was incompatible with an old school answering device? Ran all this by my genius tech guy. He said, "Like you didn't really need to contact me cuz all the troubleshooting I taught you must have said like your gut said, 'It's not the equipment it's the phone line'. No charge. Let me know the outcome after you call Frontier. And why do you still have a landline?" I let his landline judgment slide, just wanted validation re. the issue. Me and my gut called Frontier. It took two moderately long, three days apart, phone communications with Frontier's totally pleasant, patient, professional tech staff (an ensemble effort on both occasions) to resolve the issue. First change request, a no-go. Second time did the trick. Both times I received text updates re. voicemail disconnect change completion, as well as, email review of both orders. read more

I have business Internet. Internet has been down for three days now so I'm not able to run my company. Weather is perfectly fine. Call three times in the last three days and still no service rep stopped by to attempt to fix it. I've never had this happen to me with any other Internet provider. Stay away from this company at all costs. read more

Frontier is a horrible company. It has zero customer service and provides a terrible experience. I highly suggest customers to go to Spectrum. Frontier is a disaster. Frontier overcharges and leaves customers with no internet service and no one to talk to for help. Frontier is an absolute disaster. read more

2 times I needed service after you wade through an hour of AI to text with a human it takes at least 72 hours to get repaired. So my security is just worthless without internet. Luckily I have good antenna reception so at least I can watch broadcast channels. read more

I was promised a good rate. only to be stiffed hard 70$ for basic internet. Multiple phone calls, long waiting periods, promise of a better rate, no follow through. this company lied and raised my rates unfairly. Very disappointing............... read more

7-8 months ago I made a payment online. The system showed several times that the payment didn't go through, so I hit "process payment" a few times. This glitch I'm their system caused 3 months of payments. I cancelled Frontier in late August, I was told the refund will take 90 days. I just got off the phone with Frontier, the refund will Be processed on the 90th and then it takes 14 to 21 days to be mailed out. Besides the horrible service they provide, it's going to take 111 days for a reimbursement for something that was a result of their stay. Oh I hate them!!!! read more