Monthly bill went higher during a contract! My contract is over today(9/28/18). I called to see what they can do, the best they can do was a slower WiFi for more then I have been paying for already. They could not make me any deal to keep me. Time to switch and give my money to spectrum. Hello spectrum. FIOS was better with Verizon. Frontier is not good, good jog ruining FIOS. read more

Since Frontier took over Fios from Verizon, their service has definitely gone down hill. Our internet connection goes down daily and we have to restart our router. Even though we have a smart tv, our internet connection is not stable enough to use the available features. I WOULD NOT RECOMMEND FRONTIER FIOS TO ANYONE! read more

My first time dealing with service request and it was absolutely horrible. When I first called regarding internet upgrade, the customer representative gave me a quote for an upgrade the transferred me to the retention department, only to find out they were closed. Complete waste of time! I called the following day, and I was told by another person that I was provided with the wrong quote. They then worked out a another quote for me and set me up with a service date which was today between 1-5. Needless to say, no one showed up. I called again and was advised that it was scheduled for the following week, which was canceled per my request. I never canceled my appointment. Now I'm being told to call back the following day to reschedule because the scheduling department is close. What a waste of time dealing with these people! read more

Just spent 50 min on the phone for customer support that went nowhere. After 20 min hold the representative took my info and transferred to the wrong department; after 20 more min the next representative took my info, than said it was a wrong department and pressed something that kicked me out of the system. read more

Absolutely horrible company . Disconnected my business line because they said they found another number connected to the business name, Had an outstanding balance ,so they turned off my business line to extract, or strong arm me to pay the money in order to restore my service. The account was six years old, and they were supposed to investigate and let me know send me some paperwork, which they never did, they just shut off my phone line until I paid what they said I owed. read more

I have been waiting all day for the cable guy to show up and install our internet. He is now one hour past the end time, and I called to find out what was up, and all they could do was say 'here's a new date he can come out.' No notification of whether he was still on his way or just wasn't gonna show up at all tonight while i sit here and wait! And I am a NEW customer! Imagine how they will treat me if I was an already established customer? I think I am being given a message here..... take your business elsewhere! read more

WORST SERVICE EVER!! My internet went out last Thursday. I call they tell me they will have a technician the next day. After hours past I call and they say that I am next in line. An hour later they tell me that they made a mistake they were talking about Saturday.. Saturday comes and no one shows. Sunday I call back and they tell me that the outage problem has been resolved on Saturday and now my problem is not to do with the outage and a technician will be here Monday.. Monday tech does arrive only to tell me my Fios fiber line is bad and needs to be replaced and that another tech will come tomorrow and gives me his bosses direct number to call after. He guarantees me that they will be here early morning and call me before they come. Nothing happens so by 3:00pm I call the boss, he doesn't answer so I leave a message. I talk to yet again another customer support rep and am told that they might still come today but no guarantee. Also that a third party company actually does the cable line stuff and they will contact me as soon as we hang up. I requested that a frontier tech also shows up just to be able to document that the fiber cable line ive been using for over a year has been a bad one. They tell me that is useless and we end it there. I'm contacted an hour later, not right away, an hour later by a trainee who tells me that they are still on schedule to get it done by today then suddenly disconnects. I call the number back and they try to reconnect me with that rep but fails and after another 30 min of waiting finally talk to another rep that tells me that the technicians are done for the day and will come TOMORROW morning 8 am and they will replace the line and my internet will be up guaranteed. 7th day of no internet.. the Third party company tech shows up on time and after multiple check ups on everything he can tells me the fiber is ok and the problem is the ONT box and it just need to be replaced. Something if a frontier tech was also here as I requested would have been solved right away. I call frontier again.. they will have a tech sent to fix this... guess when? TOMORROW.. I took two days off work to be here for the days this was supposed to be taken cared of. I can't keep doing that. Not only do I need the internet for various other things for work, but all my subscriptions to netflix, Hulu, etc all going to waste. 7 days of no internet and 7 days of me reaching out, all they say is oh you're ticket has been escalated. Oh one of the last reps I spoke with also told me that the ticket has been put into the "common problem " pile which is due to the outage. My problem has nothing to do with the outage.. their Fios is inconsistent and needs constant restarts and when you reach out to tech support this is what happens. I spoke with supervisors and managers and I am STILL without service as I am writing this. Worst internet service ever I should have obviously known looking at their already 1 star rating. read more

The WORST customer service I have dealt with in a while...the 1st time I called I was ready to go! My credit check came back good were is was to pay NO deposit . At the end of the call when it came down to paying it was a little more than I thought and had to throw some money in the bank. He gave me all my info the assigned me to through them and I said I would call back the next day sinve they were about to close. Two days later I call and none of my info was saved. I had to do ANOTHER credit check. Wow so I did it then this guy tells me he can't put an order for self install because I didn't want to pay the 75 for install. Then he tells me I need to pay 100 deposit ! I was so mad how can all these new fees suddenly show up less then 48hrs later?? He then began to get extreamly smart when I was upset over the extra 175 he wanted I hung up! read more

Absolutely Horrible service! Read before you sign up. The website markets "Most Reliable Fiber Optics In the Nation". The first time, our Phone, Internet and Cable went out. Called their Customer service line and was told sorry it will be 6 days until we can get a tech. We kept calling and bounced around until finally someone says they can get a tech out the same day. Tech comes out and unplugs the most reliable fiber optic line and plugs to a different port and says looks like squirrels chewed up the other line. Second time out phone, internet and cable went out was exactly 1 week later. Did I mention they have the most reliable fiber optic line in the nation? I've explained to their customer service reps that having a customer without phone, internet and cable for 6 days is not acceptable. Their response is that their busy and their techs over worked. If that's the case then they should hire more techs or a 3rd party contractor to help out. Did I mention I telecommute from home so without internet I can't work from home. Did I mention that my security system, my video surveillance cameras are connected to my internet and phone? Did I mention heaven forbid there is a fire and we can't call 911 because our phones are down? Yes I have a cell phone but I happen to live on a dead cellular spot, go figure right? So no cable so I can't enjoy my weekend by watching the news in TV, can't even watch the news on my computer cause..... my cable is out. Their response was to see if I could use a neighbors wifi and my response, then I might as well use your competitors service. Here's the kicker and what makes me mad. After the second time my service went down, I kept asking to speak to a manager and spoke with some supervisor who said sorry there's nothing he can do And I and absolutely nothing I can do. I told him Frontier doesn't care about its customers. The very next day I get a call from the same supervisor and was told that Frontier does care about its customers and that he wanted to show me that. He said to be home because they do have tech coming out that day. I waited from 8:30 am until 4:00 pm finally calling to speak with someone and was told no such arrangements were made. So this Frontier employee calls me up and lied to me. Wasted my entire day waiting for someone that wasn't coming. I called their office of the president and was told sorry for your time we gave you a $25 credit. I asked if that supervisor would be held accountable for his actions. Unfortunately, their system doesn't time stamp the employees number, date and time they accessed your account therefore trying to trace that person is useless. So basically, an employee could go into your account, steal your personal data and exit the account without being caught??? But hey they have the MOST RELIABLE FIBER OPTICS IN THE NATION Oh by the way, I was told that the Business Class internet service charges a higher premium but they get your service back up and running same day or within 24 hours. So those of us who are not as important customers have to wait until they decide when their tech comes out read more

A young salesman who was going door to door talked me into getting frontier, what he failed to mention was they would have to drill into our walls to set it up. Which we are just not about (spectrum did not have to do this.) He had me test the internet to see how fast my current internet was which is spectrum and it was slow but I'm thinking they some how messed with it cause I've been testing it everyday since then and it's fast. That was part of the reason i was sold because he said it would be fast like really fast but ya they failed to mention the set up. We also weren't very happy they had to run our credit cause now that was a waste since we didn't go with them after telling the set up people we didn't want holes in our wall. I'm hoping nothing else happens now that we denied them. Guess we will see, but really not happy with this. read more

If I could give Frontier Communications no stars I would. This company is garbage. They schedule days for installs on internet and never show up. And never call. Keep pushing install dates back further and further. So I've been without internet now for a week. read more

Internet down again, must be a least 3 times today, I have to shut it off and restart. They don't even have a email to write them, calling is a waste of time. read more

Worst fucken service EVER !!!!!! If i could given them a 0 star review i totally would!!!! The arfican american lady is soooo rude this is not the first time i come in to this store to use the kiosk and make my paymet and encounter her rude ness its like she seems bothered by my presence in the store when i dont even have to have interaction with her all im doing is makeing a dam payment at the freakin kiosk!!!!!! Today though she totally decided that she was not even gona let us in (they keep the door locked due to the pandemi. And only let a certain amount of people in at a time) and i knocked on the window for about 5 min she kept ignoring me until she finally go up and starigh up went to the back and left me standing at the door like a complete idoit!!!! Never again coming to this location and dealing with her and her rude ass idk why they continue to keep her here after reading everyone else review!!!! read more

I received my monthly billing telling me my service will increase from $170.00 to $250.00 per month. It may seam I pay a lot, but I have 5 TV's. I called Frontier Customer service to understand why so much of an increase and they said my contract was only for One year. I asked if they could check with Supervisor if they can negotiate a much smaller increase or a New program to keep me as a customer. There response was a NO!! I sad CANCEL MY SERVICE, she said Ok. I called SPECTRUM and had cable installed for MUCH MUCH LESS than I paid to FRONTIER! DONT WASTE YOUR TIME WITH FRONTIER! I would NOT recommend FRONTIER to ANYONE! read more

What is this crap? Even though Frontier has been marginal at best, now it seems that my internet has been slowed tremendously because I'm going with Ooma next week. I called frontier to install a "port out"(whatever that is) and ever since, my internet has been virtually non-existant. It even took 4 minutes to get to THIS site. Must be they're having a snit over my going to someone else for my phone service. Talk about childish!!! At least Ooma doesn't have a BS 2 year contract. Month to month and cancel at any time with no penalties. Sure hope their service is better. It couldn't be worse then frontier. read more

Hugh disappoint when Frontier took over Verizon Fios. Poor customer service. Employee's have no idea what they are doing!

I wish I could give a BIG FAT ZERO. This company is a scam. We ordered internet service because they told us it would be as fast if not faster than Spectrum. After signing up they told us we have to "self install" the internet due to COVID because they can't send a technician. We were fine with that but after having complications and being unable to set it up we requested a tech to come out. Took him a week to show up and when he did he couldn't come in to the house and was giving direction through the window. Before he even started he told us that Frontier doesn't even work in our neighborhood and he left. We Immediately cancelled and they still charged us for a whole month even though service was never even connected!!! Such scam artists. They scam people on their products and then stick them with stupid fees and "policies" even for people that never even started their service. Went all the way up the chain and they still refuse to reverse their BS and even tried sending us to collections over $51 bucks. Stay away they are by FAR the WORST!! read more

I would not sign up for Frontier under any circumstances. My bill has not been consistent any month in the last 12 months. Their customer service cannot help and will not hold to the promises and quotes they make. When asking to pass to a supervisor they just say they'll call you back and never call back. The escalation department never returns calls or help what so ever. They are the worst cable company I have dealt with in the my 50 years. Even their so called responsiveness on social media is delayed and non existent. Is zero an option!! read more

This is absolutely the shittiest Internet provider on the planet! It's been more than 2 weeks and these morons can't install internet at my home or tell me that they are unable to provide service. Countless calls, countless technicians, still no damn service. How are they even allowed to be in business? read more

If there was a way to give them less than 1 star I would. Their service was never reliable, but when I cancelled service that is when the problems really began. When I cancelled they wanted their equipment back...I was told they would send a prepaid UPS package and I could UPs to schedule a return pick-up. They failed to mention if I chose that option I would be charged by UPS for picking up the package. The customer service representative who handle my disconnection also told me that since I was only 1 day into the next billing cycle that she was going to waive my last bill. Found out from a collection agency calling my house that was not true either. I wouldn't recommend their service to anyone. read more

We were transferred to Frontier when Verizon sold out to them. It was well known in the industry that Verizon saw cable as a declining profit center so Frontier picked it up for a bargain. The problem is that the Frontier infrastructure was in no condition to absorb the extra business. After Verizon, service was sometimes inconsistent and three service trips could not stop our third television from periodically "burping" for three or four seconds, but what would you expect for well over $300 a month in a bundled account. :-) Three months ago the Frontier billing people accidentally credited someone else's payment to our account so our statement was unusually low because of a credit balance. When Frontier discovered its mistake, the turned our account into a deficit and turned off our service for "non-payment." We straightened it out in July. The August bill arrived and there were $137.00 in "reconnection fees." After another thirty minutes on the phone, Frontier billing agreed to reverse because the disconnection was their fault. The September bill came and the charges reversed by Billing in August remained on the bill and we had been referred to COLLECTIONS. I called and after another thirty minutes was told that Billing had not provided a sufficient explanation for the August reversals and the reversals were denied by the "CAT (?) Team." We were never told. Spectrum coming next week. Free at last, free at last, thank almighty God we're free (of Frontier) at last!!! read more

Frontier doesn't even deserve a one-star maybe like a -10 literally stood on the phone for customer service for an hour and 25 minutes I couldn't have been a worse experience for six months been getting different Billing for each month and the customer service is the worst I had to have two people come out here to fix the bad connection. I'm done I don't care what anybody says about this company but it's for crap. Don't sign up for Internet service.... read more

So far the product is great. But the service and the company billing practices are the worst. They agreed to one price in December then bill for January 2018 was fine. Then for February they changed the price on me. The agreed on price in December was suppose to be for one year not one month!!! They raise your prices on a regular basis, I would stay away from Frontier. read more

If you are not in an area where you are forced to go to Frontier and you do have choices I would advise never to go with this company. This company is the worst of the worst they have no kind of controls in place in order to run the company. I left this company four months ago and when I received a letter that things have changed and they had changed their policies and the way they did business and promise that things would be different I went to go back with them. The first encounter happened after my initial phone call I signed up and was waiting for third-party Verification which never came when I called them to let them know that instead of correcting the problem they made it worse they canceled out my installation appointment and left me without a phone, Internet and cable for days. They have no way to fix problems internally if the problem happens then that's too bad so sad. It was almost as if the supervisor had a script in her hand that kept saying oh I'm so sorry ma'am oh I'm so sorry ma'am. Instead of fixing a problem they tend to create other problems as each department is on it's own neither knows what the other is doing there for customer service is at the lowest it can be and I don't see any point in which they will be making their business better. The way their customer service is executed I would give them a period of maybe five years and they will be completely out of business read more

Do NOT do business with this Company. They are the worst corporation I have ever dealt with in my life. I signed up for service, the tech that came out damaged my home, made holes and never covered them up. The tech also made black hand prints with oil all over my wall. We painted it with one coat of paint and it bleeds through. He also drilled holes through my ceiling and made a mess of wires and caused me such grief. I called Customer Service Over 7 Times. Each time I was told someone would come out to repair the damages and finish installing all my cable boxes (only 1 of 4 were ever connected/hooked up). Nobody ever came, each department kept putting it off. I had to file a lawsuit against the company. I spoke with the legal liaison of the corporation in an attempt to settle the matter. However she pushed me through to s paralegal who pretty much told me "f" off and said she will see me in court after offering to pay for damages seeing a receipt that I had the damages repaired. I provided them with 2 estimates, but they want a receipt so their insurance can pay for the damages. It's less than $1,000 and rather than say they are sorry and just pay for the damages, they would rather go to court, lose a valuable customer and waste my time. They are going to lose, hands down I just don't understand how they are still in business. Worst company EVER. Stay away, don't fall for any deal they have. They are scam artist. Bring back Verizon and dissolve the Frontier Communication Company. read more

Super disappointed at frontier internet installation service. I called in on 11/20 to open a new account and schedule installation for 11/30. Waited at home for entire day. No one showed up, I called to ask customer service. They tell me, technicians gonna call me regarding the installation time. After 20 mins all I got is a message telling me, they are rescheduling my appointment to 12/5 and will confirm shortly. And I never got any message for confirmation after that. I just called in today to make sure I have the appointment. The customer service sounded like she does not care what so ever.... read more

Horrible customer service and you get billed for unknown items be very careful with getting this service. Thumbs down

This is the worst company for customer service i was on the phone for 1 hr asking to change my due from 25th to 27th nobody could help me. All they did was transferred me from one dep to another. Dont do it stay away from them. No free movies nothing not even HBO for 6 month nothing old movies 10 or more you still have to rent them to watch them FRONTIER COMMUNICATION YOU SUCK read more

I would give zero stars if I could! So, my 93 year old mom was without phone and internet service for almost a month even though my sister and I called Frontier every day, sometimes twice a day to fix the problem. We got the run around for weeks and after it was all said and done, when we requested a refund for the 20 days of no phone service and over 30 days of no internet service, they denied our claim, even though we had the "ticket numbers" to prove it! They also had the ticket numbers to prove it as they gave them to me the last time I called! The claim review department denied the claims and when I asked to talk to the claim department, I was told "they work offline and have no phone number"! We cancelled and will never go back! Frontier is the worst service provider I have ever dealt with! read more

I wish i could leave 0 stars, they are the worst! They are so unprofessional. I've had them for about 6 months and in the last week all of a sudden my internet stopped working i called and they sent out a tech, who fixed it and it worked for about 4hrs and went to dial up speed. I called and called and they would say unplug the power cord blah blah blah which i did five different times. No one knows what's going on over there, I ask to have them credit my bill a month for the inconvenience they caused me, and they say well my computer just turned off..what?! This company is a joke worst ever! I'm cancelling my services now but I'm on hold again I've been on the phone with them for 1 hour and 46 minutes and counting. This is the worst company I've ever had to deal with. Please please go to another internet provider please read more

Don't use frontier unless you don't mind not having any TV, internet or phone for several days at a time. Been with frontier for less than two months and for the fourth time I'm waiting for a repair person to come out. They said five days was as soon as they could make it. Spectrum will be here in three read more

Terrible company! Lack of communication! Omg! we need more options in internet & cable!

I cancelled my service today and ran into a ton of issues. It is 1 day into my billing cycle and they have informed me that I have to pay for a full months service. I told them that I will not pay for this charge because I will not be using their services and to disconnect my service immediately. They said no matter if I have the service for 1 day or 30 I need to pay the same amount. THIS IS FRAUD!!!!!!! I can't believe this company is still around. I will not pay that amount and have already submitted a complaint to the BBB about this issue. DO NOT USE FRONTIER EVER!!!! read more

Be very careful with the company. They will get you in a contract and change along the way and your stuck in the 2 contract as fees rise. Read the monthly bill very carefully. My 2 year contract steadily went up and climbed to almost $15 dollars more then the original agreed contract amount over the last year. When i called they said the fine print allows for this. So really the contract means nothing on there end but on yours your stuck for 2 years. BEWARE! read more

FRONTIER IS THE WORST!!!!! DO NOT (I REPEAT) DO NOT GET YOUR PHONE OR INTERNET SERVICE THROUGH THEM!!!!! Their products and service are dreadful and their customer service reps even acknowledge it. You're better off giving your money to crack addicts then wasting your money on this scam I call a business. I was okay with Verizon, but I'm shaking my head over why they handed over their service area to this joke of a provider. read more

Frontier is the absolute worst period. It's one thing to have awful customer service, which yours is the worst i've ever experienced.... but you guys are full of lies! You care only what you have to say to get a contract. No amazon card, pitiful, random 'fees' that's bringing my bill up $60 bucks a month? I cannot wait for my contract to be over next month so I can shit in your guys face. read more

Unintelligent, inefficient. Avoid. Like everyone else here, we have our own little nightmare that drove us into the arms of Spectrum. Amount of time on the phone with Frontier during 2 weeks: 8 hrs Favorite word that Frontier manager did not understand: expedite Most intelligent call center: Philippines Most used strategy by customer service reps: blame the person you spoke with previously read more

This provider is the absolute worst! Had trouble getting service connected two years ago and had horrible service...they made me pay extra for better service, that didn't work either, so now I've been on the phone for 51 minutes and still counting to get it disconnected. They don't have a record of when I cancelled it last month, and so they're going to charge me for another month because they only charge in full 30 day increments. It would be better to not have service at all than dealing with this company! read more

I have been a business owner in Chino, Ca for 35 years. This company is by far the worst company that I have ever dealt with! Their price constantly changes every month. They also want you to pay for service in advance. This company is a total scam!!! Just wait till you contact them about your bill, our last call I was on the phone for 1 hour and twenty minutes! Now I am getting two separate bills to the same address and they cant figure it out. If you want the ultimate in frustration go for it. I could go on for a week here. DONT DO IT, YOU WILL REGRET IT!!!! Randy read more

HORRIBLE I do not recommend this service to anyone. I requested to have the service disconnected and was told by Lori-beth that since I was on a month to month billing cycle that I would have to wait until the next billing cycle (LOL) before requesting for a disconnection. I also requested boxes to send equipment back and Lori-beth stated they cant send out until after the disconnection. I won't be making not one more payment for this service and see how fast they turn this BS off. Internet never worked for a complete 24 hrs., very slow and telephone never worked. Several extra charges for franchise fees, broadcast surcharge, fcc regulatory recovery fee( recovery of what?), deaf and disable fee, several other added fees that were not mentioned. read more