A waste of time and money. Took an xbox in there and it's been almost 2 months and no word. Called and they said they'd call me back the same day which didn't happen. Then I tried calling and it says the number I have dialed has calling restrictions so I can't even call them at this point. read more

Was sent from ATT , location only open 12-5 . Stopped taking phones at 2pm!!! No notice of that or doesn't seem to be a standard practice that Att could have informed their customers of , additionally they do not answer the phone to verify details . You go in blind and hope for the best!!!!!!!!! Disappointing experience !!!!!!!!!! read more

Took my Zfold phone here for a screen replacement, the staff was nice and professional. Small spot but looks clean. Guy told me to come back in an hour and it would be ready, i came back in an hour and it was finished. Very fast and easy to work with, i will be bringing my phone for a battery replacement zoon and will update again! But first service was great. Will recommend to anyone who needs their phone repaired. read more

Took in my Pixel 7 Pro for a charging port issue. It wouldn't hold a charge cable, so I figured it was dirty, but couldn't get it clean at home despite using some pretty small tools. Kat at the Montclair location was able to clean the port out in 2 minutes, and all it came down to was just built up lint. I was charged NOTHING for the repair, which Kat said was fortunate, because replacing the USB-C port is supposedly only done on these devices by replacing the whole circuit board, which would have been very expensive (Yikes, thanks Google...). She saved me both time and a ton of money, and I couldn't be happier. Thank you so much! read more

So friendly and knowledgeable! Took in my shattered IPad and they had it back to me before the promised day. Very happy with the work and would recommend. Also very reasonably priced. read more

Took my IPad into location. I was unable to charge it. Joseph said to give him a few minutes. I walked outside and he came out to tell me it was fixed. He was able to remove a broken piece of the charger. He then said no charge! read more

Don't waist your time coming here. Had an appointment set a week in advance cause that's the soonest they had. They told me if they take my phone it's a 50/50 chance it'll get fixed and they'll have to keep my phone till Monday. This place is a joke go to a better one read more

The screen of my fold6 was severely cracked on the front and back and both screens needed replacement. Came in on a Sunday and Katherine assited me. Told me they didn't the parts and they would need to order it. I asked about pricing and she assured me my issue would be covered by insurance. She was very detailed and answered all my questions. Parts arrived by Tuesday afternoon and a staff called me notifying the parts were ready and I can bring in my phone for same day service. I arrived later that day and Katherine and her coworker assited me. Phone was ready for pick up in less than 2hrs. I would definitely recommend them. Fast, friendly, and professional service! Thank you for making my phone like new again! read more

I have been to this location twice. Once in April and again in June. The first time everything went smoothly besides the fact that they didn't call when the service was done like they said they would. The second time I went in the guy at the counter started to ask for my information and I told him it. Then this lady from the back loudly proclaims that she didn't want to run a test on my phone to make sure it's in good condition to be fixed. A quality test or something of the matter. She then steps out and tells me she will change my screen no problem without the test. I knew my know was in good condition regardless but I was happy to not have to wait the hour for the test. The phone gets fixed and handed to me in a matter of minutes. I was happy and excited as I left. Then about 3-5 minutes after I leave I notice the frame of my phone is lifting. I don't know much about phones I work in customer service but I work in the beauty side of things so that's not my forte. I assumed it'll go back eventually. I can't drive so I didn't want to pay the 25 dollars to lyft back there. It's July and I have a bubble again. So I decide why not kill two birds with one stone and get both issues sorted. I call samsung like I always do. They tell me everything is covered under warranty and that UbreakiFix will cover it since it's been within 3 months. "AWESOME!" THATS WHAT I LIKE TO HEAR! I call them. I explain the situation and instead of being understanding the accusations start to happen. "ARE YOU SAYING OUR TECH BROKE THE FRAM?" No I never said that. "Sounds like it was the screen so the frame can't be broken that doesn't make sense." It's the black barrier thing around my phone not the screen. And then my favorite part. "YOU'LL HAVE TO PAY OUT OF POCKET." I'm trying to understand this completely. I come to you. With a phone in PERFECT condition just needs the screen fixed. I leave and the frame is damaged. And instead of being professional and doing the right thing. You want me to pay for something I didn't do. You want me to give you money to fix something you guys did? I'm explaining as nicely as I can that they should fix it and instead he is telling me no. I got upset and yeah I yelled a little but it doesn't make sense why I should pay out of pocket for damage you guys caused. The whole situation was done incorrectly. The tech didn't run a test, she did the job rushed and now I have to pay for something someone who admittedly was too lazy to do correct. Her words not mine. This is so disappointing and upsetting because I pride myself on my phone being perfect and they damaged it. They damaged it and now I have to pay for it. read more

Great fast turnaround with my Samsung care + protection got my s25 Ultra screen replaced for 1$ the sameday .

EXCEEDED MY EXPECTATIONS!!! I went to the uBreakiFix store in Montclair, CA. It was recommended to me by a service rep from Best Buy, since they weren't able to help me with my repair. This is the first time I had ever heard of uBreakiFix. My problem: The back cover of my cell phone kept falling off, and the little black part that fits in the rectangular hole in the back of the phone had been lost. After telling me where I normally could get such parts, my customer service person took my phone to the back, where he checked to see what parts he had available. After a very short period of time, he came back with my phone "all better"!!! He was able to find and install the rectangular black part that fits in the back of my phone, and the back cover of my phone is no longer falling off! On top of all that, my rep didn't charge me for the repair! i was pleasantly surprised!!! I will definitely come back to this store if I ever have any phone repair needs in the future. Thank you, uBreakiFix! You made my day!!! :-D read more

Excellent customer service! From the time I called to verify their store hours, Nelson was helpful and welcoming on the phone. Catherine helped me with friendly assistance when I went to drop off my Pixel 2. She made checking in and dropping off my phone smooth and easy with all the information I needed. Picking up was also a great experience. Mark was very informative, friendly, cool, and helpful when I picked up my phone. These guys know what they are doing and they like what they do and that's why their service was outstanding. I have never got any of my phones fixed and this was a great first time experience for me. Highly recommended! My phone is like new again! They replaced the old battery and screen. read more

I was having a problem with the battery charging connection on my iPhone, so I contacted Verizon. It appeared to me that the inside of the iPhone battery connection might have been damaged because this problem was common in the past. Verizon referred me to uBreakiFix in Montclair to see if the issue could be repaired. If not, I was in for a bigger hassle. Upon arrival at the location, I was greeted by a friendly technician. He took a look at the phone, cleaned out the battery charging port, and it was fixed. There were no games played such as taking the phone "to the back" and returning with suspicious bad news. The technician was extremely professional, and I was in and out in ten minutes. This was a great experience, and I recommend this business to others. read more

Zero star, Nelson has poor management skills. Needs to hold the dirty blond girl accountable for her child like attitude. Dissatisfied with phone repair and disgusted and disappointed with entire service from that girl read more

Poor customer service. Samsung scheduled an appt here to get my phone fixed, after calling the day before and confirming that they had the part to fix it. When I arrive, the guy who works there, is sick to the bone and shouldn't be there. Cotton in his ear, masked up, coughing and out of it. To the point I asked him if he was ok, and he said, "not really. I probably shouldn't be here". He tells me they don't have the part. Insert eye roll. So i asked to speak to the manager. I hear them talking in the background explaining the situation. Katherine the manager comes up, saying "how can I help you?". I say, he just explained everything to you, "how CAN YOU help me?" She just parrots what he said, and says that they can't even order the part. Bottom line, whoever they spoke to at the store yesterday, had misinformation and had me drive 35 minutes out, and another 35 to get back home without any resolution. A waste of time energy and gas. Also the place has changed its name to Asurion. Poor customer service and on top of that, forcing one of their employees to work in that unwell condition and potentially exposing others is reckless and irresponsible. Don't recommend this place at all. read more

I have an Iphone 8 and for unknown reasons one day, my phone decided to freeze on me. There is never a 'good time' for anyone's phone to malfunction, but the timing was especially stressful for me due to upcoming plan and obligations -- all relevant data was on my phone. My initial attempt was to go to the nearest T-Mobile store which was in West Covina. It was a terrible use of time. I decided to take my phone to a repair shop instead! I recall seeing UBREAKIFIX when picking up Dickeys BBQ for my family in this same plaza, so I decided to come here. I was explaining to the technician my assessment of the phone. The screen was frozen. It won't turn off. It was getting hot. BUT it still vibrates to incoming calls. Jonathan and his team was able to reset my phone in under 5 minutes FREE OF CHARGE!! Wow!! They offered a free diagnosis if I wanted to check on the battery. I definitely consider it on a future visit but I had limited time that day due to these set backs so I had to decline. Amazing customer service!! They definitely care about doing what's right and repairing your phones when possible. I will definitely come back for the complimentary diagnosis and also when my phone has technical issues in the future. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Montclair, California

Unacceptable customer service. My phone has a water corrupted charging port and I tried to let them fix my phone. My phone passed the warranty inspection ( all functions work good) and they said they will fix the chargingport. Then after an hour they told me the phone is not fixable due to water damage. When I got home I found the back paint was damaged by the technician. I called them and they said they won't repair the back paint even the damage was made by them since the phone was water damaged??? The way they caused the paint damage and refuse to fix the damage is not a honest way to do business! read more

uBreakiFix by Asurion - Paint damaged by uBreakiFix Montclair Team and they refuse to fix it - Mobile Phone Repair Near Me - Montclair, California

Brought the Flip5 in for the screen protector replacement that's supposed to be free from Samsung. They wanted me to format the phone and take it off my kids account or they would have to charge me $35 to change the free screen protector. I wouldn't trust this company if it was my personal device. read more

I dropped off my phone because the top half of the touchscreen wasn't working. They were unable to repair the phone and returned it to me with the whole screen failing which decreased my trade-in value by $400 dollars and disabled use of my phone all together! When I called I was told "there is nothing we can do" read more

Trust me when I say Asurion has the best online and instore customer service.Thank you, guys, for making this a good experience. I really appreciate it. I HIGHLY RECOMMEND ASURION REPAIRS!! read more

So I was next door at AT&T , and seen there was a repair store for electronics... I didn't need a repair just needed a quick clean up for my iPhone and I went over and the guys helped me out without hesitation, & I said how much thinking it'll be 5/10$ and he said free ! I was like oh okay wow thank you they did a quick clean and brought it back within minutes ! Thanks again will be back ! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Montclair, California

Very friendly and informational staff. Forgot to catch the employee's name who helped me but he was efficient, informative, and beat his time expectation of 1 hour. My service was a battery replacement and diagnostic of an iPhone 6s read more

I was referred to uBreakiFix by Verizon Wireless. I took my phone there at 6:00 pm and it was done within 30 mins. Super fast service. I totally recommend coming here. read more

Arrived a few minutes before their opening at 10AM. There is a sign on the door that reads "due to staffing repair times are longer than usual." I'm ok with it. I took the morning off to get my phone repaired. An employee shows up at 10 after 10AM so I walk and wait with him. I wait for him to open and after 5 minutes he tells me that his boss scheduled 2 employees at 10AM without keys to the business, maybe someone will arrive by 10.30. I ask him what the usual repair time for a phone screen is, he tells 1 hour. I asked if his boss was the manager and he couldn't answer that either, "he's just my boss." SMH! Back to work and another repair shop for sure. read more

Nelson was very nice and helpful when I brought son's Dell Inspiron 15 gaming laptop that was totally dead. Which I suspect to have a bad motherboard. They offer Free diagnostic test within 24 hours and will call you once they have the results of their findings. Will wait for Nelson to call me back. Update: received a call from Mark who is working on the laptop. Her explained to me that he will check if the problem is not the motherboard which i suspected to be the culprit. Later in the afternoon he called me back of his findings and he was very nice polite and honest. This is the kind of service that i would recommend to my friends and family. Thank you Mark and Nelson. Thumbs up . read more

uBreakiFix by Asurion - Logo - Mobile Phone Repair Near Me - Montclair, California

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My tech guy was very helpful and got my Samsung Fold 3 screen protector replaced and under warranty in less than an hour. He was awesome and very knowledgeable. read more

very fast, knowledgeable and friendly! Fixed my cracked screen in an hour. Very professional.

I was provided the BARE minimum service and spent 4 hours waiting in the parking lot due to their poor training. If I could make a choice, where Asurion sent me I would NOT come here. read more

I don't write reviews often... however, my iPhone needed immediate repairs and I was in a vulnerable position to pay whatever was neccessary in order to fix my iphone... I took it in, Jonathan helped me out immediately and fixed my fixed my phone and had me out in 10 minutes... I had a previous experience at a different place for the same repair in which they charged me $110... again Jonathan of uBreakiFix did not charge a single penny and refused a tip. Class act guy from a class act facility.. I'd give more stars if I could! Definitely a life saver Jonathan! read more

I am not happy with my experience here. I purchased a screen and noticed that it was very inconsistent with registering my touch which was very different from my experience before replacing the screen. I took it back, they replaced the screen no problem. The man who worked there mentioned that I might need to replace my battery but he would change the screen anyways. (I want to make it clear, I never experienced these issues until the screen was replaced. Even if my battery was bad wouldn't I have experienced these issues with my old screen?! This all happened within a matter of about 1-2 months). I took my phone back a second time, and I was told to return in a week when the manager was there. A week later, I returned for my third visit. I explained that the screen was even worse. I wouldn't even be touching my screen and random things would be pushed constantly. I was asked to leave my phone there to diagnose the problem. When I returned, the man who worked there returned my phone with a significant scratch on it. The man was apologetic and acknowledged that it wasn't there before. He proceeded to tell me that, my battery was probably the problem so I finally agreed to change that too. Then , they didn't have anymore batteries because the technician suddenly left. He "resolved" the issue by giving me refund and said " it's like we never did work for you". I understood that they were not going to address anymore screen issues.I replaced my battery somewhere else and I'm still experiencing problems with my screen. I won't go back there or recommend anyone here. read more

I went in to have my screen repaired on my Samsung A50 as it went black. Staff was nice and I made sure to ask if my data would be lost because like most people a huge part of my life is on my phone. This is especially true of single moms like me. They assured me my data would not be affected. When I picked my phone up the next day I found out it had been completely wiped of all my data. When I asked the customer service rep where all my info was all I got was a "oh well" shrug. If you value your data pass this place by. read more

Needed help with my laptops drive, staff went right to work on the SPOT. They have possible fix options and repaired before I could finish asking for help! Old school customer services for tech world. Also asked for help for my Beats, same great service. I would used them again. They are across from Costco on Central near the 10 fwy. read more

Went in today to get my phone repaired (obviously). I had a cracked screen on my Note 20 Ultra. Not only was the screen cracked but the bottom half of the phone was not visible. Anyway, Mark helped me out and he was awesome. Super friendly and very knowledgeable. Basically told me he would have the phone working properly in no time. Took about 2 hours and my phone was perfect. Overall excellent experience would highly recommend. read more

Even though they are currently understaffed I was in and out in 30 min with my speaker in my iPhone fixed. Sea and Marlon know there stuff.

I recently had broken my ps4 and I went into get it fixed and get a quote and they didn't even diagnose it they just looked at it and said it was a motherboard issue but it was not it was a moved fan Would not recommend going here to anyone read more

Galaxy Note 20 Ultra Had a small accident & only cracked the screen. Took it to UBREAKIFIX for repairs. Paid & picked it up & went home to activate it. I noticed the SPen notification saying it wasn't connected. So I pulled it out & noticed it was cracked/bent. It wouldn't even register. I then called UBREAKIFIX immediately & said they can't do anything about it but to come in to see if the manager or owner can help. I came in the very next day & was told the owner & manager said tough luck. Can't do anything about it. So I'm "SOL." The tech guy said he did all the tests with the pen & pulled it out so he agreed that I had a fully functional unbroken SPen when I brought it in & when he tested it. Somewhere in between from him testing it & it being brought to me someone broke it or swapped it out for their own after it was signed off. I'm not even sure that this is even for the Note 20 Ultra. Whoever works there got a new SPen & I was left with trash. If you go there, check everything out completely & have them show you everything is there, accounted for, fully functional & unbroken. read more

uBreakiFix by Asurion - S pen from 03340c90e4ba w Vietnam - Mobile Phone Repair Near Me - Montclair, California

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This company is the best. Incredibly honest. I'm so happy I found them. I will use them for all my tech repair needs. Highly recommend!

My iPhone8 charging port was on the fritz, so I made an appointment expecting the worst. Jesse greeted me at the door and listened to my concerns about everything it could be. He then asked if he could take my iPhone in the back before we start worrying about replacing the charging port. He comes back almost immediately saying that there is nothing wrong with the port other than it was really dirty (it has been shy of 3 years). In disbelief, he said I should give it a try with the charging cord at the front desk (and see for myself)... and like magic... issue resolved. So, thank you Jessie, you are a hero. Sure, I felt embarrassed about something I probably could have fixed on my own, but last time I tried that... I destroyed the screen on my wife's Samsung. I'd rather leave it to the experts. In conclusion, thank god for free diagnostics... and if in the future, I have a 'real' problem... I'll definitely be back! Hopefully Jesse is there. read more

I have been here twice. First visit was through Apple's support to repair a cracked screen. Second visit was to repair my iPhone charging port. From both experiences, techs were professional and very efficient. My appointments were on time and even early. The quality of the repairs definitely met my expectations and were done in a timely manner. Very friendly staff and I'm hoping not to come back, but if I need a repair this will be my first place to seek help. read more

A piece of a charger came off inside my sons charger port of his iPhone. After many inquiries with estimates of $80 - $120 to replace the port, I called this place. I was happy to hear that they had great success removing the offending bit and would do it for free. Sent my son down and sure enough he was back in a flash with the offending but in his hand. We will definitely come back when we need an actual repair. read more

uBreakiFix by Asurion - The offending bit - Mobile Phone Repair Near Me - Montclair, California