Third time to lose power this month. Have never had worse electricity service. Called customer service to file dispute for a credit. Have been days without electricity over the last year. Was on hold for an hour and then they said I would hear back in 21 days. Complete joke. read more

Bill over $200 for home that is empty. There is absolutely some fraudulent billing occurring with this company. There are pending lawsuits. This company needs to be under the microscope of federal regulation. read more

I purchased my natural gas from Frontier at a competitive rate, but they never notified me when my contract was up, and their rate doubled from what my local provider was charging me. read more

Can I leave a negative stars rating? This is the most unethical and scam ridden company in the dereg power industry. They have a record number of complaint to the Texas Power Commission, I had to audit every bill as they had over charged me per the meter readings, and now they are harassing me for a balance that is their mistake which they even admitted! Run away, don't walk, run from this screwed up organization! read more

If you want to be robbed, this is the one for you! This was by far the worst experience I've had with an energy company. I just moved & thankfully was able to switch over to a much better, responsible, & actually accommodating company. I went from paying $200+ for under 700 square feet to paying under $100 for 1000 square feet. I previously lived in a 1 bed 1 bath apartment, (as I mentioned) less than 700 square feet. With this company, I have consistently paid more than $200 each month, which is ridiculous. That is more than my parents' bill & they live in a 3 bed 2 bath house in the same area. I moved out in March & they charged me $276.70. I was only in the apartment from the 1st-15th. I had my service canceled on the 16th. So how is the bill that high?? Absolutely horrible & I would recommend literally any other company than Frontier. Their customer service is terrible & failed to address my concerns. I was redirected 6-7 times, probably because the agents I spoke to couldn't come up with an explanation either. When I called to schedule my service to be canceled, I was suddenly offered a "cheaper" rate. Why does it take me canceling to get a better rate? 0/10 experience, I would rather not have electricity than use frontier again. read more

the worst company you can ever go with for electricity. my service address was assigned to a account that i had no knowledge of when i called to make a payment it went to an old account thats was assigned to my address (never in my name ) its been 30 days and i still have no refund they turned off my lights after saying they were going to transfer the funds to reflect on my actual account. my son is on a ventilator and we have no power and all they can say is sorry for the mix up on there behalf. im so disappointed with this company never had this happened to me in life. they should be banned read more

Wow, wish I came here before for reviews. I felt like my bills have been high this past year with them and switched providers as close the my billing period as possible. They billed me a week earlier than usual! So I didn't get the usage credit and still have to wait for one more weeks worth of usage billing. This is ridiculous. Glad I switched and crossing fingers for a lower electricity bill. read more

***AVOID AT ALL COSTS*** You will be charged for things you did NOT sign up for. They are dishonest and customer support is NOT there to help you. LOOK ELSEWHERE - THIS COMPANY IS INTENTIONALLY MISLEADING. I was charged an entire month AFTER my lease and contract ended (nearly $200?!) despite requesting account deletion and contract cancellation multiple times. They conveniently had "nothing on their end" that showed I did that - and proceeded to charge me. After sending proof my lease ended the previous month, I still received NO help and the charges remained on my account. I DID NOT LIVE AT THE UNIT, PROVIDED PROOF, AND WAS STILL CHARGED. If this was an honest mistake on their end I could understand - things happen. But after MULTIPLE instances of contacting customer support with ZERO attempt to help, I realized this is likely a part of their business model. It is essentially a scam. Do NOT give this company your business. read more

After being with Frontier Utilities for at least three years, this is the worse electric provider EVER. Unfortunately, last year I ran into some personal issues. I requested help in paying my electric bill. Instead of Frontier Utilities helping me, they instead disconnected my electricity twice for not paying my bill. I had a medical condition, i.e. renal failure, which prevented me from getting a job. I ask for help in hopes that this would give me time to get my finances in order. But Frontier Utilities didn't care. If you are a Frontier Utilities customer, I highly recommend you change to another electric service provider!!!!!!! read more

They increased my rates more than double on contract renewal in very misleading way. Customer service telephone operators can barely speak English, horrible connection on call. It's a scam company essentially. As someone else pointed out, they must only be surviving (for now) on cancellation fees. AVOID FRONTIER AT ALL COSTS! read more

I had a very bad experience with Frontier Utilities. I live in a one-bedroom apartment, and while the rates were fine at first, the last few months of my contract were ridiculous. My bills jumped to $210.55 in January, which is crazy for such a small space. TDU fees and other hidden charges made it even worse. I had to end my contract because it just wasn't worth it. Would not recommend. read more

Frontier Utilities - Utilities Near Me - Houston, Texas

Up until months ago I thought they were the best. My bill started going up to almost $400 the next month almost $500 and my contact ends in a month so I tried calling. Never got anyone so I switched to another provider. Then I just got a bill for almost $600. I'm a senior citizen on a fixed income and really can't afford this kind of bill. The TDU charge is almost as much as the consumption. I am so disappointed Mary Branch read more

AVOID AT ALL COSTS!!! Their rates are ridiculous in comparison to other competitors. Charged me over $150 for less than one month's time in a unit NOBODY LIVED IN AND EVERYTHING WAS UNPLUGGED! I tried being reasonable and getting on a call with them several times to negotiate meeting in the middle and they refused. I asked to hear the "recorded" sales call where the outrageous rates were supposedly confirmed prior to me buying and they wouldn't allow me to- I wonder why that would be? This company is full of scammers GO ANYWHERE ELSE! read more

My power was scheduled for service on the 10/19 and Centerpoint said they never received an order request from Frontier. It's the 20th and I have had to throw away food from the refrigerator, I have missed a 12 hour work shift and in jeopardy of missing my schedule 7am start of work Monday 10/21. That's 20 hours of work missed because of their carelessness. I would give this company 1 star for good pricing , other than that, I am disappointed. read more

Save yourself the hassle, money, and frustration. Their rates are ridiculous and their customer service is basically useless. I wish I would have read the other reviews before I tried Frontier. read more

The EFL for the plan we signed up for was completely misleading and designed to intentionally leave out the TDU charges, giving the impression of a good deal. I'm convinced this company lives off of early termination fees because there is no way anyone would stay with them after they see their first bill. read more

We moved to Graham, Texas in June 2022. The all-electric house we selected did not have a suitable electrical power history to gauge from so, we were left somewhat in the dark (no pun intended). We looked through Power to Choose and selected Frontier based on what we suspected was a reasonable plan. OH DID WE GET FOOLED!!! Our usage was quite a bit higher than expected (recall all-electric home) and the bill was also. The rate they charged for the power we used resulted in a very high bill in comparison to the house size. Needless to say, we are looking elsewhere. The early-out penalty will be paid for in ONE MONTH. Here we go. Buyer beware... read more

The company cheated people with the $100 credit if using from 1001 to 1999kw per month. It sounds very promising. BUT when they calculate the rate, they were not honest in reading the meter. My friend told me about this, so I monitor my meter closely and found out they took the number in the way that my reading fell below 1000 kw, so they charge me a higher rate. I am going to get rid of this company. I do not recommend this one to any one. You never win. read more

Horrible experience - stay away from this company. Filled out the enrollment application which then requested personal information be sent to them, which I did in a separate email. No response from them. Sent a follow-up email and no response. Sent yet another email and received not response. REMEMBER - THIS WAS TO GIVE THEM BY BUSINESS AND MONEY!!! Also, this is now after the date I asked for the switch to be made to them!!! So, I file a complaint with PUC and what do you know, they contact me then!! Cassie proceeds to further waste my time by telling me that they're going to bring this up at a meeting (what do I care - they've already revealed their management skills!) and that they will waive a $50 termination fee on a 90 day plan - wow, blow me over with that concession. They've already revealed themselves - a horrible company - stay away!!! read more

This is a horrible electric company. They have false advertisements on their plans. They will overcharge you each month for electricity even if you have a fixed rate. They will not disclose TDU charges to you, they will just double-bill you on the TDU charges. They will not help resolve your issues with billing whatsoever. Customer service is the worst and they just say the same thing over and over again. Will be getting off their electricity ASAP and will tell everyone else how horrible this company is! Do not fall for their cheap electricity plans because they are falsely advertised! read more

Frontier Utilities - Utilities Near Me - Houston, Texas

i regret signing up with this company my bill should've saved me money instead every bill was a hundred dollars more and that was with the $115.00 credit That the made disappear with the high delivery fees . They falsely read my meter . And these not much I could do about it . There's long wait times for custome service. Go check BBB there revoke! read more

I used Frontier for about 2 years. Suddenly our contract was cancelled. They claimed we cancelled it although we never did. They charged us an interruption fee as a result, although I gave them the proof that we did not cancel it. Horrible company, stay away! read more

0 star! 0 star Frontier Utilities is fraud. They abused my account/rate/trust. Frontier Utilities provided me low rate at 12.3 cents per kWh with email confirmation before I signed the contract. So I signed 12 months contract. But now, I m with Frontier utilities less than a month . the first bill came and my account shows 16.45 cents per kWh. But everything changed after I became a customer. Before I switch to Frontier Utilities, i paid much less even the rate was 14 cents at same usage. And the customer service is so awful to existing customers. They refused to fix it. This Frontier Utilities is so scary read more

FYI they were revoked from BBB. How come we didn't use pretty much any electricity/power for a month but we were charged twice as much as we spend on a regular month? Then we asked to check our meter and ... they had to change it because it was bad. I asked for that month to be adjusted (disputed) and they kept going back and forth for 6 months until I had to pay for the electricity we didn't use. BTW, before this incident I had to pay high electricity bills for 3 months. They sell electricity, they don't solve any problems or really dispute your case against center point. Bad experience, I don't recommend Frontier utilities. read more

This company stated that I would pay 12.5 cents a KWH and the first bill they charged me 13.8 cents. I will never use this company again. They are an unethical and fraudulent company. Stay away! read more

I would be extremely cautious before entering into agreement for service with the company. They do not return calls as promised to resolve issues, hold times are typically in excess of 45 minutes to 1 hour before you are able to speak to a person. I has asked for a supervisor to resolve the issue and - they DO NOT call back. They do not honor the promises made nor do they pay attention to details . I am completely fed up and would NOT recommend. Jay Hellums you have much work to do with your employees. I offer a 1 star because I cannot post with a ZERO! read more

Don't trust their promotion rates are a lie or switch to more expansive one. Most electric service provider promotion rates included the delivery charge, but this company don't include in promotion rates show in there advertise. Don't be a victim like me. I see $100 more than I use to pay on same month with this company and cancelation penalty is $295 crazy. read more

if I could do less than 1 star I would. They're charging us upwards of $600 A MONTH for a 700sqft apartment. And if you're ever late on a bill don't expect any forewarning they'll turn stuff off, they just do it. Not to mention you can call 5 times in 3 hours to get it turned back on but they'll just hang up on you or tell you to wait 15 more minutes until it's been 4 hours since your request so they can send another one in and make you wait even longer. If scamming people was an actual business it would be this one. Don't waste your time or money. read more

My contract was set to expire on 04/2023, I am now being billed $200 for early termination fee, this company is a total SCAM, how can my early as termination fee be so high, with only 1 month left on my contract, ? I am going to file a complaint with the PUC and the better business bureau, this is highway robbery at it's worst. read more

Rip off company if you use less than 500 kwh in your home. I paid alot more then someone with 1000 kwh! Find a company that only charges for what you use! read more

This company makes fraudulent activities and do not carry any responsibility afterwards. Chronology of events: 1) I had a 10-month contract from August 17, 2019 to June 17, 2020. 2) I had a new roommate who moved in April 2020. 3) He called Frontier Utilities to add his name to the service so that he can also make a payment. But instead Frontier Utilities cancelled the service with me, which I NEVER REQUESTED OR APPROVED and opened a new service on his name. 4) Right after that, Frontier Utilities sent me cancellation fees, I called the office to dispute the charge since I did not request cancellation, there was miscommunication between FRONTIER UTILITIES and my new roommate. I was still under the lease on that address and we were still paying Frontier Utilities for electricity, obviously, I did not want any cancellation of the service and asked the representative to return the service back if that possible to do. Frontier Utilities notified me that if they still provide the service to that address, they WILL REMOVE THE CANCELLATION FEES. I sent an email later that day to make sure everything is documented in written and that I NEVER REQUESTED CANCELLATION OF THE SERVICE. 5) Frontier Utilities continued to provide the service to that address until June 18 and then my roommate switched the service to his new address after the lease ended on that address. 6) Of course, Frontier Utilities did not check anything even though I called several times and wrote emails. But instead they sent the cancellation fees to collectors. The worst customer care , please avoid at all costs! read more

set up as new customer and the next day, account canceled. Due to a typo on their end. forced to create new account and had to pay higher rate instead of the lower one we had originally. read more

I've been calling since Thursday, April 30th about an issue brought up by the service rep. I was told that the issue had to be escalated and I'd receive a call back the same day. I never received the call. I called the next day, Friday, and the exact same thing happened. I called the following day, today, May 2, and a supervisor by the name of Melvin (he said his employee number is 505) ensured me that he could help. During this call, Melvin raised his voice at me several times and called me incompetent. I had to completely deescalate the matter as if I was the worker and he was the customer. I am no longer interested in your service and I'd like to take the necessary steps to escalate this matter. I originally selected Frontier because of the great reviews and affordable price. Not only was I deeply inconvenienced, but I was yelled at by one of your employees and it was completely unwarranted. I am highly disappointed and you've lost a customer. Gwendolyn Kimble read more

Scammer and thrives. These guys milked me like a cow. These are armed robbers. I have canceled my electric service with them and base on the new company, I will recover that fee in two months. Frontier utilities is the worst and most fraudulent company in America​ read more

This is the worst electric company I've had the displeasure of using in my entire life. I've never had to contact my electric company and much as this one and I've lived in several states. The customer service team does not listen to concerns fully in regards to your account and they continuously miscommunicate and misinform their customers about their policies. They consistently contradict each other when giving clarity and the customer is penalized for the short comings of the company. The kwh rates are exorbitant and the phrasing is misleading when applying for a plan. They also advertise that you are able to get your deposit back but I was given 2 different time frames from two different customer service reps of when that was possible and no specifics on the stipulations that prevent you from receiving that refund back until it was time to collect. If you want to pay more and be frustrated due to misinformation on their end, feel free to sign up but I assure you, once I'm finished with my contract, I'm moving on to another company. read more

The company is a scam. You will save pennies first from your regular supplier then when its over they double then triple the rate. I lost a few thousand dollars in a few months before i realized the rates tripled. Don t use them the few dollars saved in the begining is not worth it, They are scams read more

Frontier Utilities is a complete scam and I'm very unhappy with every getting into a contract with this expensive company. My electric bill has been over $400.00 living in a 2 bedroom apartment. Highly wouldn't recommend this company! read more

They overcharge and I have had several outages. The math does not add up! Do not sign up with this company.

Increased my fixed cost price the 1st month I signed up for by almost 2 cents per KW without a notice. Claims that TDU price went up and we have to charge you, even though we are on fixed price contract! read more

I will make a payment and on my next bill (following month) it is not deducted. They are constantly trying to charge me double every month.