the worst!!!!!!!!!! terrible website which keeps logging me out the tried telephone - first call disconnected me when i finally got through after loud music second call ii got a woman whose accent was soooo heavy that i could not understand her!!!! unable to change my card info online because after two unsuccessful attempts i gave up website would not take info from my new credit card-saying already on file when i had to give a new ccv number awful company awful company must find a bette one - any other would be better!!!!!!!!!!!!!!!!!!!!!! read more

THEY LOVE TO DELETE REVIEWS. Friday October 17, 2025 at around 1 pm (at the State Fair of Texas) I was at the Body Armour promotional tent, and Reliant representative, Jacob, was located next to it ( standing infront of the Reliant tent) as I was leaving. He wanted to speak with me. However, I told him I was not interested because a young woman at another Reliant tent at the fair last year lied and said she would give me tickets if I simply spoke to her about my service and did not follow through at the end. She essentially did a bait and switch. He acted surprised and said, "She did that?" I said yes. He then claimed he would not do that to me and that if I simply spoke to him about my service he would ACTUALLY give me 25 tickets and held them up for me to see. Furthermore, he deceitfully guaranteed me the tickets regardless of me signing up or not because he claimed he was the "manager" and therefore had the authority to do so. WELL HE BOLDY LIED!!! He wasted 15 or more minutes of my time asking me about my provider, having me search my email for my last electric statement, grabbing my phone to look at the statement, doing calculations to show me how he could save me $2 a month (which based on his track record was probably a bold-face lie too) and then wanted to sign me up immediately. I told him I was not interested at the moment and needed time to research the company and analyze reviews, etc before deciding. He replied, "Reliant is the biggest and best company." I then decided to pull up Google reviews of Reliant while I sat there and found a customer review from someone who visited the Reliant booth at the Fair claiming he was deceived as well. I read it out loud to Jacob. He then made up a lie that it was a different 3rd party Reliant tent, like he could actually confirm when the person who wrote the review never mentioned the name of the representative. Upon hearing my anger, due to his bait and switch, Bashir, the ACTUAL manager, came to inquire what the issue was. Bashir was essentially indifferent and didn't seem like he had managerial experience to address issues. To make a very long story short, Reliant Energy should address your marketing representatives, overall, including those that appear at events, and based on reviews of other locations, especially in the Dallas area, ensure they are being honest because deception seems to be a commonality within your organization. Due to your numerous ruthlessly deceptive representatives, I will NEVER patronize Reliant, unless of course you are the only option left in the Universe, which would mean I had absolutely no choice. ********************UPDATE 11.4.25******************** Filed complaint BBB Case # 24057476 and on 10.27.25. I received a written response from DaKandria stating someone from Sales Quality Assurance would follow up to discuss the issue. Never received a call. I also called DaKandria at her number provided around 3:30 pm yesterday; it went straight to voicemail. Left a voicemail with my contact and the case number and I received no response. I called this morning and I received no response as well, only rang. Furthermore, per the information you provided in your reply below, I contacted the chat line and spoke to Account Supervisor, Daphne, who was of no help. I explained in detail why I was contacting Reliant and explained I wasn't a customer, but she didn't even read the details of my initial message and asked me questions i already answered. I asked for the Quality Assurance department's contact number or a supervisor that knows how to address the situation, and she claimed she couldn't help me. Definitely confirmed for me how poor the Reliant Customer Service is and why I will never utilize the organization. How are you a supervisor but don't know or have access to numbers for other departments. And why are you asking me questions I already answered at the beginning because clearly you didn't read my initial response. Therefore, you are also asking irrelevant questions that don't pertain to the issue. read more

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I'm extremely disgusted with Reliant Energy and Center Point. The rate increases after the freeze has been astronomical. A few months ago Reliant updated their portal and you are no longer permitted to change your rate plan. **** do not fall for the Free nights and weekends **** the past 90 days my bill has increased. I carefully monitor the usage to stay within the timeframes to no avail. According to a rep I am given a one cent discount for nights and weekends. What can I do with a penny discount???? This includes the center point increase from $16 to $36 a month. This the most asinine offer. This really underscores the low ratings online. Why does the state of Texas only side with a business or employer?? The only rights we have are to pay taxes. It's exhausting living in this state. I finally understand why people are quick tempered and wore out mentally. Texas will drive a person crazy Needless to say, I plan to end my contract with Reliant I do not recommend Reliant Energy. read more

Huge Ripoff! Hidden charges + ETF to change plans. Stay Away from Reliant! They're horrible. I was with Pulse Power previously and was force pushed to Reliant. I was told that everything on my bill stays as is and nothing changes until the contract ends. But I see some new charge "Gross Receipts Tax Reimbursement" charge from Reliant that was never charged by Pulse Power. Reliant mentioned that they always have that charge and will not be waived. I requested cancellation of my contract with Reliant and I wouldn't want to continue with Reliant, but they mentioned that I need to pay about $400 in early termination fees. I was helpless and I couldn't do much, so stayed with them. I noticed drastic usage changes after moving to reliant and noticed that my bills started going crazy higher; so I contacted Reliant requesting to switch my plan to Free Nights plan; but they mentioned that I will have to pay the ETF $300 to switch to that plan; so weird why I would pay ETF when I am planning to move to a different plan with the same provider. After all this, I thought it does not makes sense to even be with Reliant especially with such horrible customer service and tried have a conversation for the final time with an agent to see if they can waive my ETF or at least give me a reduction in the ETF and they said no. So, I moved to a different provider and was ready to pay an ETF. I was then called back by an agent from Reliant asking for feedback and I provided them the feedback about their reps asked me to pay ETF to change to a different plan with the same provider. That rep said that she is sorry to hear that and mentioned that it would not have happened that way, if I would have spoken to a supervisor and asked if i can switch back and stay with them and they can waive the ETF to move to the plan that I requested. I informed her that I didn't want to come back especially due to the horrible customer service, additional charges, miscommunication, etc from Reliant. But, I mentioned that I can give them a try in future, provided they take care of my ETF (waive completely or partial). She mentioned that she will discuss with a supervisor about my experience and will have then call back and help with my ETF (partially if not full). I haven't heard back from them again and I called customer service asking if they have any update on this and the response was, there is no way to waive or reduce ETF once you moved out to a different provider. I asked them what is the use for the feedback and the rep mentioned that she is not at all happy with the way this was taken care and promised me to talk to the supervisor and said will take care of the ETF (partial if not full). And this agent says, it is just a feedback call. So, what does feedback mean? It is just to waste customer's time? All I can say is; Reliant is a ripoff, will avoid them for life and will let my friends and family know about my experience with them and will ensure that everyone that I know of stays away from them. RIP Reliant Energy! read more

Whatever you do, don't trust Reliant sales pitch. What I was verbally promised. I did not receive. I have asked to hear the conversation with the sales person and so far Reliant has not complied. Don't be fooled, Reliant is no good. Awful company to do business with. read more

They are so over priced. I am not someone who knows too much about electricity but I moved into a townhouse and was very very cautious with how much I used my energy and my bill was $300 a month, absolutely ridiculous. I have friends with much bigger houses paying $120. They also would not tell me what was causing my bill to be so high. On the way out I had to pay $432 for my last months bill and 2 weeks of service just ridiculous. read more

Bad service Bad customer service Light bill is higher more than another light company You can compare price . Never use this company again When have problem they blame to customer or blame to centerpoint but problem from their side read more

Overall having reliant has annoyed me. I will be switching immediately as I was mislead by a sales person at Walmart. I was in too much a hurry and I am now paying 60-80$ more than I was. I'm paying 160 for a studio apartment with barely any lights on. Would not recommend. When I called they used the famous excuse "maybe it's your AC" which only cools less than 500ft it can't be working that hard. read more

Cancelled my electricity plan without even notifying me. It was supposed to start on a specific date for my move in and I discovered by coincidence that they cancelled my request. Customer service was useless. Transferred me from one person to the next to the next. Will be cancelling after this month read more

Horrible rates per kw. I used less electricity in the last 3 months than I did last year (per their chart), and have paid $70-$80 per month more this year. read more

Crooks! Just signed up 3 weeks ago-needed to switch service to new address because I am moving. Said had to run my credit and will be an $80 deposit. I wasn't charged a deposit when I started 3 weeks ago. I have great credit and they said it's because of credit. I asked what my score was and he couldn't say. I asked what in my credit is requiring a deposit. He then changed and said the address moving to requires a deposit. I asked if they pay the apartments and he said no. The 25th will be 30 days. I cancelled within 30 days so no charge. He said the only dates that it can be turned off is today or the 26th ( 1 day after the 30 days) haha. Comical I tell ya ! read more

I was sent a renewal letter for the Astros Plan. I was on a yearly contract that got me a $100. gift card and an autograph session at the end of the season. I received a letter stating that if I wanted to keep those benefits, I needed to renew my contract to the Astros 36 Plan. NO WHERE IN THE LETTER DID IT STATE THIS WAS A ONE TIME BENEFIT!! Now customer service is stating that the contract says its a one time benefit. When I asked if I could send a copy of the letter in to show that it does NOT state anywhere its a one time benefit, there was no interest in that at all! When I told them it was a bait and switch, and said I would cancel, she was way too happy to waive the cancelation fee and let me cancel!! That tells me that I am correct and it is the bait and switch! I was a loyal Reliant customer for over 27 YEARS! I NEVER missed a payment nor did I pay late! The fact that they would let me cancel at the drop of a hat and have no interest in letting me prove that I am correct by seeing the letter that they sent or trying to keep a decades long customer, tells me it is a bait and switch!! Buyer Beware!!!! read more

Worst company and customer service ever. They consistently have incorrect information and alp of the customer service people barely speak english. Ive been without power for almost a week now, had to go stay in a hotel. My mom has a medical device she couldnt not plug in. Had to go to a hotel. My whole family was in town for Thanksgiving and they completely ruined it. They cant get my work order right to save their lives and now im on day 7 of no power. Highly incompetent and poor customer service. They literally read from a script that makes no sense. Please go with another company if you can. read more

I would give them 0 stars if I could!!!! They don't know what they are doing!!! I spent an entire day on the phone with them, none of the employees/ supervisors have a clue about what they are doing!!! Stay away!!! read more

This company is trash. I had a flex plan as I did not want a contract. it's just my son and I and we are barely home as I work and he is in school. Less than 1200 sqy ft and I average 630 kw per month and paying $170. I cancel services on my flex plan and for 15 days of service I get slapped with a $119 bill plus $109 fee for a so called bill plan. They say there is no fee to cancel on a flex plan and it's a lie. Wheewww karma is real and I pray this company gets exactly what they deserve for all of the bad practices and hurting customers. read more

Oh my. Really, Reliant? Talk about feeling disillusioned. We've been with this company for nearly 40 years -- first it was H L & P, then Reliant bought them out. We moved to a new home in 1988, and since this was prior deregulation, Reliant eventually became our electricity provider. BUT. Several months ago, I switched all of our billing from paper to email. Reliant was the ONLY one that I had issues with. Seems that whatever SSN they have associated with our account is not one of OUR SSNs, and due to this I couldn't create an account online with them. I ended up calling and getting them to agree to email our bill, but WOW, that stuck in my craw that they told me we couldn't set up an account without the "correct" SSN. Say, what? So, now around the holidays, the email for billing is behind schedule. Me, being the conscientious 20th-century chick that I am, call them to find out what's up. And, what's with the mismatched SSN? And, BTW, what is my rate per kWh, since I can't log in and see it. This is where it gets interesting. Yeah, they can correct the SSN on the account, but ONLY if we send them a copy of my husband's SS card. HUH? Do you require that when someone sets up new service? Declined. Then I asked if they could offer me a better rate. Never signed a contract when deregulation kicked in, so we've been on a "monthly flex plan" for years (yeah, I know, bad financial choice). The best rate they could give me was 2 cents lower than what I was already paying - even though I told them that I was looking at powertochoose.org and WOW, those rates were a whole lot less. Sorry, is what I was told. So, I called another provider and got a fabulous rate on a 2-year contract. You lose a customer that has a proven payment history of over 30 years because you won't match what you give to a "new customer"? Oh my. Oh my. Reliant, you've served me well over many years, but you've also drained my wallet more than I care to admit. AND. This SSN number thing just eats at me like a flesh-eating bacteria. So disappointed, but then again, so expected. read more

I spoke with a representative named Jonathan 10/16/23 @4:40pm regarding my account and this gentlemen went above and beyond to help. He was very helpful with finding solutions for my service requested and I truly appreciate that. I didn't catch his last name but I was sure to put the date and time so someone from Reliant will see what an amazing job he does and please feel free to reach out to me here so I can provide all information so this gentleman can be thanked. read more

It's been impossible to get them to refund a credit on my account. It's actually been over 7 months.

Please use Referral ID:LATT3IF to get $50 When we first moved and found out that we had to use Reliant in our new place, we were concerned at first. We had thought that Reliant had been an expensive electricity company. However, in the past month, we've found that the rates that Reliant is at par from our previous provider. Reliant also has different plans to fit your day to day use unlike our previous provider which had dropped some of their plan options. We opted for Reliant Truly Free Nights 12 plan. They provide a detailed weekly report of your electric usage so you'll have an idea how much your electricity cost will be for the month.  We've also found customer support to be responsive and allowed for a quick and easy move as we had our electricity available as soon as we moved with no issues whatsoever. Overall, Reliant has proved to be a reliable and relatively cheap electricity company with a lot of flexibility within its' plans. read more

Soy un cliente de muchos años y en el último contrato renove porque me ofrecieron un Crédito de $50 si renovaba nuevamente, pero esta fue una PUBLICIDAD FALSA Mo pagan los créditos que ofrecen a sus clientes. read more

If I could give 0 stars I would. I stay in a 1 bedroom apartment and my monthly bill is consistently above $200 and I'm hardly ever home. I really believe these people have tried their best to take every penny I have. DO NOT SIGN UP WITH RELIANT...RUN!!!! read more

Reliant Energy - Utilities Near Me - Houston, Texas

Spoke with a customer service supervisor about a bill I received for installation of a new meter. I was told that the representative was wrong when they told me about the amount I would be charged for installation of the new meter. So now I have to pay a $215 bill for their error. But all is okay, as the supervisor will speak with the employee about this. And they get their $215 from me. Customers have to pay for their mistakes. read more

Jered Munday was the sales rep and he is absolutely inappropriate and disgusting! calling my number drunk saying very vulgar things to me. I'd pay double to not deal with this! Claiming to be the owners son, I guess this is how he gets away with such poor behavior! I don't like giving these types of reviews ever! but he's out of hand. read more

Downloaded my usage/payment history from the website to figure out why my bills had steadily increased. Turns out my rate per kWh had jumped from $.08 to $.18!! I bet all profits y'all made off me went directly to advertising and lobbying so you can continue preying on the most vulnerable members of society and other suckers like me. Hope your death comes quicker than the cable companies. read more

DO NOT RECOMMEND!!!! Stay Away!!!!! Got the bait and switch by Reliant. Terrible customer service.

I was with Reliant for over 20 years and there prices have always been outrageous I switch to another to another energy company and it's been about 7 years and I'm so happy that I made that choice I would never deal with Reliant again read more

I have been in Texas for about 1.5 years now and for the first time ever had to pick an electricity company so that whole process was all brand new to me. I spoke with maybe 2 or 3 companies including Reliant Energy and due to excellent customer service representative decided to roll the dice with them. Thus far, I have had no issues whatsoever. They have made everything so easy from paying my bill to keep me informed on current charges. The way they communicate with me via email and text messages is future forward, helpful, and informative. From a price/cost perspective since I have nothing to compare too, in terms of other energy providers in Texas, I feel they fair. I liked the no contract plan option and again up till now have had no reason to feel the need to switch plans or providers. read more

This is the biggest rip-off of a company I have ever seen. I moved here from another state, and didn't understand how deregulated energy worked, what it was, or even the fact that it existed in Texas. I had no idea that I could shop around. So I signed up for Reliant, thinking that it was the designated provider for this area. The first Red Flag was the fact that it took me 3 phone calls, each about an hour long, to even get signed up. The whole process was confusing, and every time I hung up angrier than the previous time. I was paying 17 cents per kwh. As I said, I never before had to understand what that meant, because I had never had options before. Then I signed up for plan that was advertised as a way to have more predictable bills through an Average Billing plan. I had what I thought was a similar plan where I lived before, and basically what it meant was that it took the average of the last 12 months of usage, and gave you a rate that didn't change each month. So I signed up for that, only to find out that, in fact, my bill was still fluctuating. It was NOT predictable. AT ALL. When I called to ask, I was told that I would have been paying more if I hadn't' signed up for it. (As if I should be happy with this, despite the fact that they very badly misrepresented when I signed up.) Did I mention that I was paying 17 per kwh? So I changed companies at the end of my 12 month contract. The amount I was charged for my last 2.5 weeks of electricity was about what I'd been paying for a full month. Fine, it HAS been really hot out. BUT in addition to that, I was charged about a $550 fee for DEFERRED BILLING. So basically, I still had to pay the difference of those months where I was supposedly paying an average. Did I mention I was paying 17 per kwh? If you like paying at least 6 cents per kwh more than everyone else, and signing up for plans that are very badly misrepresented, then by all means, sign up for Reliant. If you would like someone to get to know about your usage and help match you with the best electric plan for your needs, then look up TexasElectricRates.com. (They're not paying me to post that website. I posted that of my own volition, because I was HAPPY with what I got.) They had excellent customer service - I didn't get passed around to ten different people. The same person I talked to when I called got me set up. I called them and they got me matched with an 11 cents per kwh plan, no deposit required. Don't get ripped off! Sign up with someone else! read more

I'm so disappointed....I signed up in September 2020 with free nights. My bill is always between $70 and $80 which is higher than what I use. I was just told by reliant I pay more during the day because I have free nights. I didn't know it was a 12 month contract. I can't change my plan until I'm in 9 months and they'll charge me $150 to cancel my services which I was not explained in September. I should have stayed with Ambit. I'm not a satisfied customer. read more

So...Reliant Energy INSISTED on a poor review from me despite me giving them several chances to right a wrong in the name of customer service Long story short, I forgot to call in and cancel a small electric service account for a 4 unit property I owned in Houston. I sold this property in July 2013 and JUST YESTERDAY I realized I was being billed on my personal checking account all this time. I totaled it up and it came to $1,509.00 I gave RELIANT for light service on a property I didn't own for 6 YEARS! They had been sending me a paper bill to ANOTHER property I also sold in 2013 and it was being RETURNED to SENDER which SHOULD HAVE BEEN a tip off that there was something wrong. 6 years ago, I don't remember if I called and tried to cancel service. Utility companies DO NOT MAKE it EASY to cancel service (ATT, COMCAST too) they all ask you a million questions answer security questions etc, make you press a million buttons to get a LIVE person on the phone) It is a war of attrition. ANYWAY, the official line is because no one called in to cancel, it is a valid charge. So RELIANT thinks it is ok to take someone's money and NOT provide something in return for it. What if I tried to do that? You think I would get in trouble? You are damn right I would. They think they are going to CLOSE the case and I am going to eat sh** and crawl away but I am not. I am in the real estate business so I will make it known to everyone I deal with how INFLEXIBLE and CRIMINAL RELIANT is to their customers. I am even mulling dragging RELIANT into SMALL CLAIMS court. Going to think about it but for now STAY AWAY from the selfish CRIMINAL like don't give a ratz azz about our customers RELIANT. There are PLENTY of other providers out there! J.T. Houston, Texas read more

I've never met a more deceitful company than reliant. If anyone is thinking about switching to them because of they say they have a great deal where a salesperson tries to sell you on x,y, and z before even paying a bill, don't do it. My bill has more than doubled from past provider. (The salesman said it would be the same or lower) Bad customer service when on the phone where a representative will agree you are paying too much and will try to sell you on another plan. Did I mention my bill went from $90 to around $200 a month, for an 1100 sq ft. Apartment? I really don't understand how they have conned this many people read more

I know a lot of people have bad reviews for Reliant but personally I think they are decent. The app and their customer service is great. I've never had a problem with the billing. However, I do not think they are the cheapest game in town and you need to make sure you are aware of all their automatic charges. If you decide to sign up you can follow this link for $50 off your first bill. https://www.reliant.com/en/private/deeplink/referrees-customer-referral.jsp?txtReferralID=JKNPSS3 read more

I must say my experience with Reliant has been disappointing at best and as soon as my contract is up in September I will be moving on to another company. The saga begins two years ago. I was moving into a new apartment and Reliant had a deal I really thought was awesome. Reliant screwed things up so bad I didn't have service on move in day. The complex was cool and let me use their power until Reliant got it together. Now there's a credit on my account and nobody there can tell me why it's not posting to my account. The result has been late fees because each month I call and someone in one of their off-shore call centers assures me it will post "for sure" this month and it never does. It's $174.00 which is almost two months of billing and nobody can tell me why it's not posting. At this point I don't care, they can keep it! When my contract is up, I'm DONE! read more

Please be aware if you have Reliant Energy and you attempted to transfer your service to a new location, they may have created a new account for you resulting in you losing your contracted rate, being forced into a new month to month contract for a much higher kilowatt per hour usage rate, all with no communication and no permission. If you can't find your electric bill in your original account, it is because they created a new account which you may not have been expecting. So stay sharp to ensure you stay safe in this heat and the company isn't taking advantage of you. After being a loyal customer for three years to be treated like this and lose all the grandfathered perks gained from my loyalty is not only costly but disappointing to say the least. Hard to do business with a company you can't trust. read more

#1) Asked for a plan they offered, never got it. #2) Signed up for a plan that the salesperson said was, "just like the one I had previously." Price was more than double. #3) Asked for a supervisor to call me, never got a call #4) Asked for correction to my bill, never got it Next contract will not be with Reliant. They're liars. read more

Horrible Customer Service!! Beware of Reliant's tricks and misdeads. Yesterday I did my annual search for power rates at http://www.powertochoo... Everyone in Texas should do this at least annually or you will be ripped off by your current electric provider. On the site, Reliant has the best fixed rate plan, but they would NOT let me pick my switch over date when I signed up. I had to call them, hold, explain that they didn't need to charge me $5.95 for talking to a human. Hold again, they had to search for the rate they advertised, hold again, etc. 45 minutes later, Reliant said they had cancelled my switch request and said I should call back next month. I also did the live chat for about 30 minutes. 2 hours later, my current provider notified me that I will be penalized because Reliant told ERCOT that I was switching in June. On a date that Reliant picked out of the blue and refused to tell me. Bottom line: Beware!! Reliant quotes a good rate for their on-line only plan, but their on-line people have no ability to help and the humans want $5.95 to talk to them. They don't talk dirty for that rate, but the mis-leading things they say are dirty enough. read more

Reliant Energy - Utilities Near Me - Houston, Texas

We had an order to shut off service at one location and transferred service to a new place. The shut-off happened a full day earlier than what was requested. Called customer service only for the reps to verify the mistake on their end and then they turn around to ask us to put a deposit down and sign up for a temporary plan to restore service that THEY turned off by mistake!!! We ended up having to reschedule our move, I work from home and had to miss work. Before 11 am the apt was already 80 degrees!!! We had to make new arrangements with the move that we had already planned out and ended up spending more to accommodate their mistake! All we got was a sorry. This was an expensive mistake! read more

I would rate them lower, but the option isn't available. Pathetic customer service. No wonder they lobby our politicians. It's so that we're stuck with their POS of a company. Yay for capitalism making sure we have decent options in the U.S.A.'s 3rd biggest city.[eye roll] How can you acknowledge that we paid our bill, stall taking the payment, then charge us extra for late fees after turning off our power?! Seriously, your upper management is full of garbage passing off for human beings. I won't even vote for any stooge taking money from these dicks. read more

Recently our commitment with Reliant expired with no notice , written or otherwise and this company proceeded to raise our rates by 90%. they are very unscrupulous and do not care how much they raise your rates. Be aware when your plan is near the end and don't let them do this to you. There reputable power companies out there you can use. Hopefully the powers that be can get this kind of greed under control. read more

WORST COMPANY EVER! The rates are extremely high. I just moved to TX and did not understand all these different energy companies here and how rates are provided. We use one utility company in CA. No hidden fees/cost just straight to the point. I moved here in June my first bill was over $700 and this month bill is over $1000.00 which I knew from the first bill to use less energy. I have emailed and called several times to get answers. I have requested to get copies of my meter read and how the bill is doubling. No response, No help, No nothing. I am now understanding my rate is at 21 cents which I assume is high and my manager does not understand why the rate is so high. They have not provided a more affordable plan, absolutely nothing. Reliant does not care about their customers AT ALL! I will suggest anyone to steer far away from this company. Reliant I do not need you to post here giving any false messages about contacting you all so you may help me. You guys are scammers and liars!!!!! read more

Reliant Energy - ON HOLD FOR OVER 2HRS!!! - Utilities Near Me - Houston, Texas