I want to recognize Mr. Banks from CenterPoint Houston for the outstanding service he provided when he came to our home after we smelled gas. He was absolutely awesome, thorough, professional, and incredibly patient. He checked everything possible to make sure our home was completely safe and took the time to demonstrate how to properly turn on and use our gas stove, something I truly appreciated because I did not know how to do it correctly. He even went above and beyond by checking the neighbors' meters outside to confirm they had all been updated. We have had other representatives from the company come to our home in the past, but they were not nearly as thorough. Those visits were very quick; they came, looked around, and left within minutes. Mr. Banks, however, took the time to carefully inspect everything and did not leave until he was fully confident that we were safe. That level of care and dedication is rare and deserves recognition. Huge congratulations to him for doing his job, and doing it right, to help protect the people of Houston. His compassion and commitment to safety truly show that he cares about the community he serves. Thank you, Mr. Banks, for your professionalism and for giving us real peace of mind. read more

I am extremely disappointed with how my refund request has been handled and would like this matter formally documented. Over a month ago, I contacted CenterPoint Energy regarding a credit of approximately $500 on my account. I asked if I could receive a refund check, and I was advised that it would take approximately one month to process and receive it. Although I was disappointed by the timeline, I accepted it and waited. As the one-month mark approached, I called again to verify the status of my refund because I had not yet received the check. I was reassured that the check had been processed and was told the expected delivery date, with the representative stating that it had not had enough time to arrive yet. Based on that information, I continued waiting. When the expected date passed and I still had not received my refund, I called again today. This experience was completely unacceptable. I spent approximately 45 minutes on the phone and was transferred at least five different times. During every transfer, I was asked to verify my name, address, and account information all over again. Each representative indicated they were transferring me to a supervisor, yet I repeatedly found myself speaking with another representative instead. It took five transfers before I was finally connected with an actual supervisor. After explaining the entire situation once again--including my previous calls, the amount of time I had already waited, and my growing frustration--the supervisor finally admitted that CenterPoint had mailed my refund check to the wrong address. This is what concerns me the most. I do not understand how this could happen. My account is associated with my correct address, and CenterPoint has no problem sending my monthly bills to 11702 Orkola Springs Court. If my billing address has been correct all along, how was my refund mailed somewhere else? To make matters worse, no one discovered or acknowledged this mistake until I called to investigate why my check had not arrived. Had I not continued following up, I have no idea how long I would have waited. The only resolution I was given was that a new check would be reissued and that I would need to wait an additional two weeks. That is simply not an acceptable outcome. I have already waited over a month because of an error that was entirely on CenterPoint's part. Now I am expected to wait even longer for money that should have already been in my possession. While I appreciate that the supervisor acknowledged the mistake, I do not feel that the inconvenience, delays, or frustration I experienced were adequately addressed. This situation involved unnecessary delays, excessive transfers, repeated verification of my information, poor communication, and ultimately an error that could have been avoided. As a customer, I expect better service and greater accountability. This experience has significantly impacted my confidence in CenterPoint Energy. If I had the option to choose another gas provider, I would seriously consider doing so based solely on how this matter has been handled. I would appreciate a response explaining how this error occurred, what steps are being taken to ensure my refund is delivered promptly, and what CenterPoint intends to do to address the inconvenience and poor customer service I have experienced throughout this process. read more

I lived in Wyoming with regular blizzards that would bring in entire feet of snow with high winds. I can recall the power going out ONCE in my 11 years living there. Centerpoint is a f*cking joke. I can breathe in the wrong direction and my entire neighborhood has no power for hours. It's about every week I spend a night with no power in one of the biggest cities in the nation. This should not be happening. Every time I see the workers in their trucks they aren't doing a goddamn thing. It's not storming or windy or anything and I'm sitting here with no power until 1 am. This company has a state supported monopoly on Texas and it's genuinely ruining the quality of life in the area. I hope the CEO of this company kicks rocks. It's the worst power company in the f*cking nation. You operate in f*cking HOUSTON TEXAS AND CANT HANDLE A LITTLE RAIN. It's genuinely pathetic and a sick joke of a business. I genuinely hate Centerpoint Energy with all of my heart, soul, and being. They are the bane of my existence. If i could eradicate a company off of the face of the earth I should probably pick Nestle because of their poor treatment of humanity but I hate this company so much I'd lose reason and pick them instead. This place is so stupid and I genuinely seethe at the thought of them. When you type "Centerpoint" into Google, it suggests "Centerpoint outages" just bc of how much they suck. If you told Centerpoint to keep the power on in my neighborhood in completely clear and calm conditions to save all of humanity, they'd probably fail and kill us all. Ruining my mf night constantly. read more

This power company keeps having issues even keeping the power on, or at every storm, the power flickers which ruins my devices, I already lost 3 routers because of this, And I run a blade server which ultimately has failures due to multiple power trips, Same with my AC that I had to replace, I tried to contact centerpoint, but it's either a hold, or no responses. read more

Absolute clown show. They are monopolistic in nature therefore processes and service are an absolute joke. They let strangers simply call in and change your service information, account name, etc. with no notification to the actual account owner. When trying to to resolve...be prepared to be lied to, given unfulfilled garuanteees and anything else they can do to get you off the phone. They will NEVER call you back when they say they will and they also fabricate account notes to make it even more confusing when we speak to the next person. Absolute worst company to interact with. I WISH we could use someone else to provide our natural gas service. read more

This is the worst company ever! It takes an act of God to get a human on the phone. Then, I'm told the number on my bill isn't the the right number to call. So, they transfer you internally. I obtained the direct line, 555-713-5105, which isn't a line that you can actually call. The rep is rude and their processes make no sense. They just keep transferring you and NOTHING actually gets done. Instead of just killing services, which makes the most logical sense, they want you to add services then kill services so that can charge you! Why can't we get someone else in Houston other than this monopoly when horrible service!!!??? read more

Literally the worst power company to exist. The power will go out from a light breeze or light rain. And will go on and off multiple times in a day unless weather conditions are perfect. And the have blown out 3 A/C motors by creating a surge costing me over $2k in repairs. And they won't do anything about it either. Called and they say they shut off their stuff to protect it at the cost of our stuff. At the time of writing this my power has gone out 8 times this week alone read more

Customer service! And service. I have multiple addresses on my account as I am handling bills along with elderly people...which I have history of paying for YEARS! I acquired a new address and never received any notifications of the bills. Each time someone was sent out to disconnect the gas the bill was paid. The account was never found online only by phone call. I have called multiple times to make payments and the payments have gone elsewhere and the associates have been very unprofessional about it bc if you are VERIfYING and account that includes the service address especially if one is disconnected or past due. They take no responsibility and I cannot wait to find a comparable gas company. Alone with them digging up my backyard when they feel the need to trespass. read more

Centerpoint is short-staffed, poor customer service, and everyone has the same answer. Sorry, and rescheduled. No matter how hard you try to make sure you are waiting for them to arrive, they still manage to say no one was home, no doorbell ring, no knock on the door, no phone call. Just at the mercy of CenterPoint Energy because they are the only game in town, and they don't care. They will schedule an 8-hour window as if that is ok. The sad part about all of this is that it's the weekend and they just casualy say. You've been rescheduled for Monday. Sorry. Who do I call to complain when you hear the same thing from the phone representative and the higher up (Manager) (Field Manager). If I had another option, I would switch right away. They don't care because there is no competition. I can't post no stars so I had to give it 1-Star which they don't deserve. read more

They replaced my gas meter and shut off my gas without notice. I called them and they said that someone would be here between 8 and 5 the next day. WTF?? Gas has been out a whole day without notice and that's the best they can do? This company sucks!! read more

Epic fail. This company is responsible for electric delivery to one of the largest cities in the nation and they can't follow through? Unbelievable. Hurricane Beryl caused a tree to fall on our property. When it fell, it damaged our home structures, but it also took out the electrical line, our power weather hood and pulled our meter off of the back of our detached garage. i knew it was our responsibility to brace the garage structure and have an independent electrician out to re-install the weather hood and meter so that we could connect to the main power line. We did that. Timeline: *Monday, July 8: Hurricane Beryl bowls through. Major damage to us and others around us. *Saturday, July 13: Electrician arrives on site. Installs a new weather hood and power meter early in the afternoon. *Saturday, July 13 at 6:04 PM: called CP Energy to inform them that there is a downed power line in our yard and our weather hood had been replaced. Was told a crew would be assigned. *Sunday, July 14: called CP Energy at 2:51 PM regarding the downed line in our yard. Was told once again a crew would be assigned, but got a super-snarky attitude from the operator. *Monday, July 15: power is restored to the area, but our line is still down. But now it's a LIVE line. And we have dogs! Called CP Energy again at 5:06 AM. Was once again told that a crew would be out. *Monday, July 15: approximately 9:45 AM, an out-of-town crew arrives to repair downed lines across the street. My husband snags one of the lineman who sees our situation, flips out about the danger and promptly re-connects the line and we have power restored. *Sunday, July 21: filed a complaint with the Texas Public Utility Commission regarding the negligence demonstrated by CP Energy since we had a live line down in our yard. *Late July: receive a call from the PUC to clarify my complaint. A day later, I get a call from CP Energy regarding my complaint. According to the woman I spoke with, there was NEVER a work order generated for our address for a downed line. Absolute incompetence. Three different calls to alert them of a dangerous situation and I'm not even on record as having requested assistance? WOW. Just a big WOW. And then they want a rate increase to recoup their losses. Unbelievable. read more

Centerpoint Energy Houston - Downed LIVE line in our yard. Three calls to CP never even got us on the repair schedule! - Utilities Near Me

TWO DAYS of four hour planned outages during a work week. And this is after apparently sending notices with incorrect dates for these planned outages over the last two weeks. This "utility" is entirely unprofessional, disorganized, and a stain on the state. read more

If there is an option of "0" star then I would prefer to do that. My house is closed in Texas for medical reason for 4 months and they keep billing me full amount of what I have paid in previous year. I called them about 10 times, no result, every time they say that they will email and call back next week! some time they said that they don't have people to go out and read meter! So they never read meter?? I told them that I will not pay anymore because I should have more then $ 500 credit then they said they will disconnect My service. They don't have people to read meter but they have people to disconnect meter! What a stupid company! If I have choice then I never do business with this company. read more

You have to hold on forever to speak with a real person. I have no idea why making an online reschedule system is such a difficult and impossible task for them. read more

working people in the history of the world, absolute dog shit customer service. liars event emergency as to why their guy to turn the gas back on won't come when they themselves turn off your gas with zero notification literally they go on your property and turn off the gas themselves then you are foced to waste countless hours turning it back on read more

DO NOT SERVICE HERE! Our gas was cut off Thursday afternoon unexpectedly and we had an appointment scheduled the following Friday to get the gas turned back on. We waited over 24 hours for our gas to be turned back on when the technician called leaving no voicemail or direct access number so they cancelled. Now we have to wait until Monday from 8am-10pm to maybe have our gas turned on. They only have contacts for automated systems that connects you with customer service so after finally connecting with a human it doesn't get anywhere since they can't contact technicians either. This is disappointing and very bad business! read more

Tienen un pesimo servicio tienen herrores t por todo quoeren cobras aunque sea la culpa de center point me andejado sin calefacxion para mis hijos ya les pague t todavia quioerwn que pague extra por reconnection el mismo dia No halludan en nada solo cobras dinero por todo Jamas los recomendare..0% Costumere service read more

Losing power once a month in a major metropolitan city is inexcusable. CenterPoint cannot be counted on for reliable power and yet has no accountability read more

Centerpoint Energy makes me regret the decision that I made to move to Houston. Anytime it rains...no power, low winds...no power. Now they are upgrading something in my neighborhood...no power and they give an hours notice to let customers know that there will be no power for hours...maybe days. This has to be the worst utility provider on the planet and there is nothing that the customer can do. Just sad...I feel as though I'm not in the U.S. read more

CenterPoint really needs to get their crap together and stop shutting off peoples power when they are working from home. And yall do it all the time and it needs to stop. Yall are causing our jobs and making us lose money.. That is why we call you guys. Centerpointless read more

this is definitely the company you want to use if you want. *Horrible customer support *if you absolutely love sitting in the dark for up to nine days at a time, (that's on the extreme end,) * if you love knowing that every time it rains in Houston you're gonna lose power + if you love a company website that says it's a power outage tracker and you look it up and it say you're not having a power outage as you sit there in the dark and you'll sit there at least another 24 to 48 hours * and you absolutely love a company that consistently over promises and under delivers every single time * And you want a customer support that is an ai gatekeeper that will literally hang up on you then this is the poorly run, horrible customer support, no integrity whatsoever, company for you! read more

I'm reading through the reviews here and honestly... I'm glad I'm not the only one who's dealt with this. So I'll keep this short. I moved out on my contract end date (10/31/25) and called CenterPoint twice in October to disconnect -- once on 10/6 and again on 10/31, exactly when they told me to. No follow-up questions, no verification, nothing. Both calls were supposedly "handled," yet CenterPoint still billed me almost a month after I moved out, even though the meter shows 0 usage. When I called back, the female manager told me there was "nothing they could do" and refused to escalate it. So here's the truth: you have to do CenterPoint's job for them, because they absolutely won't do it for you. Double-check everything, get names, and protect yourself -- because mistakes on their end become charges on yours. read more

They won't give you a specific time for service. They said anytime between 8am to 8 pm , expecting you to be home all day waiting for them. They will only give you a 25 mn heads-up and if you're at work, they will reschedule it for the next day. Awful company. read more

This monopoly should be shutdown anywhere they exist! They are thieves to the ultimate degree! Seriously, I cannot believe they are still in business after the thousands of lawsuits they have lost due to their belligerent behaviors from service to customer service! They are EXTREMELY expensive and often sued because they knowingly overcharge customers - get fined - but the fines are less than they made so they continue to operate in this practice because they make more than they are losing! We deserve better! read more

I rate them -4 )So my lights have been out for three hours going on four hours now and I lost power around 4pm Wednesday today. When I called Centerpoint I was told by Centerpoint representative that everything should be back up and running at 8pm and here it is going on 9:50 pm and Still NO POWER. went grocery shopping YESTERDAY SPENT OVER $300 of my hard earned money, and my damn food is going bad I'm hungry. Can't cook anything because of yall slow ass Service centerpoint it's giving you guys don't care about our well-being. We have family kids to take care of and this shit is taking FOREVER and a year to repair whatever the issue my be not to mention I cannot charge none or both of my cell phones Not sure how I'm going to get up for work in the morning being that I use my alarm from my phones. This is definitely not convenient and Centerpoint has to do better. I work for a major airline. This is definitely not convenient For me on my behalf You guys are sad and pathetic. Now, what the fuck am I supposed to do with all of the food that I bought you guys are not gonna fucking reimburse me and I will be leaving a review on all platforms. read more

We lose power about 1-2 times a month. Unacceptable! Wish we had an alternative to Centerpoint energy. read more

The worst company ever. Tech came and left when adult was at home waiting for the whole day. They give you the whole day 8-5 time slot and came at 415, automated message for arriving and same to leave within 5 minutes. Called CS, no avail as they cant reschedule same day and cant get in touch with technician to return. The worst company ever!!! Need to deregulate gas companies just like eletric companies so they can do what they are supposed to and have accountability. read more

We bought a new house in August 2025, had Centerpoint come out to turn on the gas shortly after. We have had the initial bill with all of our information on it to log in to pay the bill. BUT since then we have not had ANY bill either mail or email. We have called to let them know and they had a service guy come out to verify our gas was on since it was saying it was off on their end. Some how our account is not attached to our house and they have yet to resolve anything. Our gas has been on and working just fine. We have reached out to them regarding the issue and they have NO idea what is going on or won't try to resolve the issue . I have emailed them stating we are not responsible for back charges since this is not our doing and we are coming forward saying we haven't had a bill. Not professional at all! read more

See all the reviews and sincerely work on the common one... the customer service rep has very limited access to do anything and policies of the company are really worst than the worst. They even don't have any scheduling timeframe of the tech to come out to do the connection/reconnection. This company is completely behaving like a dictator. If consumer is at fault, they would disconnect their service but if the customer is asking for service, wait for their mercy. I'm giving one star because there is nothing below that. And looking at the other people's concerns in their reviews, if there is a way to give negative stars, this company would make record of NEGATIVE 5 STARS read more

Eek! I'd rather run a generator, if I could! These guys are the worst! Have an issue? Good luck getting in touch with a real human being. Thanks to the mismanagement of this company, and the Electric "Reliability" Council of Texas (ERCOT), Houstonians have been without power too often, for too long! Certain people say that Texans would rather sit in the dark than have a regulated power grid that's hooked up to the rest of the nation. Those people tend to leave for places like Cancun when the going gets tough around Houston. Those people haven't had to deal with no air conditioning, or a fridge full of rotting food, or a family member who's on an oxygen machine or kidney dialysis. Incompetency costs lives. I've seen the wiring that these people do. It's sloppy. Why do minor storms cause major outages with Centerpoint? Is it because they're unprepared? I've had it up to here with Centerpoint. There needs to be a intervention from the Dept of Energy to do something about all of this. Got an issue with them? They have a toll-free number, but it can take hours to get someone on the phone. Got an issue with an outage? No way to tell what's going on. In fact, people have to rely on Whataburger to tell us what's happening with electricity across Houston, the Energy Capital of the World! read more

Who is the genius who decided to replace the gas meters to homes in Baytown two days before Thanksgiving, forcing a purgatory of scheduling in order to have it turned back on?! Unreal. read more

CenterPoint went over fifty feet on the nature preserve behind me when the easement was to be fourteen feet. The damage to the nature preserve behind me is extensive and what has been taken away from us is priceless. I am sending a letter to the Texas Public Utility Commission who approved the Sienna Electric Reliability Project. So the Commission wants a scorched earth policy?? It has been over one month and the mailing addresses that I have been given by CenterPoint are returned to sender! read more

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If I could give a negative I would. Things now day 4 with very limited electricity coming into our house. The technician pulls up and then drives off. Then say they can't access yet we are standing outside and the driveway is open. CenterPoint customer service is a joke. They can't tell us when a technician will come out and they have zero compassion. It's hot. We can't use anything in our home bc of their faulty equipment outside. This company is awful and the people are awful. read more

just leaving us with no power for HOURS ON END AND NO COMPENSATION FOR SPOILED FOOD OR LOST WAGES. Y'all really need to start working for the people that pay your bills. read more

This company is terrible. Pray that you never need anything because the customer service people are incompetent. They are unwilling to help with simple requests and work to get you off the call as soon as possible to meet their KPIs and close out tickets. read more

They don't listen or take care of issues of billing department notifications what a scam read more

Horrible service! We are trying to get a generator hooked up with gas service. We have made several phone calls to their service department and have not gotten a straight answer on what we need to do. We have been only told that they will send us an email and it will tell us what to do but the service people will not answer our questions. They said it would take 10 minutes to receive the email and we now are 4 hours later and have not heard anything. We have made all phone calls with no results. I would classify this among the worst customer service I have ever received read more

Not much point in leaving a review since this company has a monopoly in the Houston area, so this is mostly to vent. I so wish there were other options around here so this company would be forced to step up and actually provide some customer service. If I could leave negative stars I would. I just bought a new home. I booked my initial appointment to get my gas service turned on online at my realtor's recommendation. Easy peasy, right? Of course, they will only give you an all f-ing day appointment window. Not even a 4-hour window like the cable company, it's any time between 7am and 7pm. So I took the day off from work so I could be home (apparently they think everyone just hangs out at home all the time??). But I got my confirmation email that my appointment was set. At 7:15pm I called them to ask where my technician was, thinking they were just running late. The guy from an overseas call center explained to me that my appointment had been cancelled. When I asked why, he explained that that just happens most of the time when you make an online appointment (what the actual f?!?!), and you need to call in to make an appointment. I asked him why they have the option to make an online appointment if they know the system doesn't work. He didn't have an answer for that, and granted at least this guy was very pleasant and apologetic. But at the very least, someone could have called, texted or emailed to let me know that my appointment was cancelled, so I wouldn't have been sitting around all day waiting for someone to show up. I had to wait 3 days to reschedule as I wasn't able to take another day off from work. Before that day arrived, another CenterPoint technician unexpectedly arrived. He said he was there to "turn off" the gas. I was confused, because I thought I was already off (I wasn't living at the house yet, or I might have known it was still on). Turns out the previous owner hadn't turned it off yet. The tech said he was fine with leaving the gas turned on, and just told me to call on Monday and transfer the account. Yay!! Easy, right? So I called on Monday to transfer my account and explained to the monster of a C U Next Tuesday that answered that I just needed to transfer the name on the account because my gas was already on. She explained that they couldn't do this. I explained to her that it was THEIR technician that had suggested this. Finally, she agreed that someone could just come out and read the meter the next day and transfer the account, and that I didn't need to be there. So, finally, I thought everything was taken care of. I saw the tech come and go on my cameras and assumed all was good. I finally moved into the new place, and was sooo excited after a long day of moving and unpacking to take a nice long shower. But, wait, there was no hot water. Three cold showers later, and my handyman just left after attempting to help me light my gas water heater. I thought there was something wrong with it. When it wasn't lighting, we finally checked the gas meter, and turns out the person who came out "just to read the meter" had turned it off and locked it, reporting that someone needed to be there for a safety check. I'm guessing this is what the rude as f lady who I spoke to on the phone put in the work order and just didn't tell me (she assured me that I didn't need to take another day off of work). If she had simply told me this, or anyone after the fact had called or emailed to let me know what had actually been done during my service appointment, I could have had another appointment made a long time ago. So, I've just put in a call to another dude that I couldn't understand at an overseas call center. I can't take the day off, but don't worry, he said, I'll get a phone call 30 minutes before they arrive (because apparently everyone can just up and say "I gotta go" whenever they get a call in the middle of a work shift?). I'm just praying the call comes after I finish up work and can make it back, otherwise who knows how long I'll be taking cold showers for. So many things are wrong with their systems, from their flawed email booking system to their all-day work windows to their epically bad customer service. Having a simple gas service set up shouldn't be this difficult. I'm sure no one from Center Point actually reads these, they know their customers don't have any other choice but to deal with their crap, but I do feel slightly better now after getting it all out. read more

Centerpoint is absolute busllshit! This recent storm hit hard, and people are left wondering how long before power comes back on. Do we leave, do we stay. from day one CenterPoint kept lying, saying the power will be back on by end of day. oh no, it will be back on tomorrow. nope, tomorrow. CenterPoint needs to be upfront with this shit! if we knew it was going to be a week before we had power we would have left for somewhere safer. Instead, they keep putting out this bullshit visual of when the outages will be fixed. Those visuals are complete farces. CENTERPOINT, YOU SUCK! read more

I had a gas smell coming from my Whirlpool dryer. Had appliance company to do repair, still had gas smell. Called CenterPoint, a technician( Fatmiar) arrived at my home. He assessed the gas line leading to my dryer, as well as my dryer. Definitely had internal gas leak for which I will be contacting Whirlpool. He also checked my other gas appliance(range top had gas leak upon moving into my home, and was repaired at expense of builder), and range top had small leak that I was unaware of for which he repaired. He also checked my water heater and main gas line, no issues. I was very impressed with this gentleman's work ethic, and generally being considerate doing all he could to detect the issue not only with my dryer, but with my range top. read more