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    Froots

    5.0 (1 review)

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    3 years ago

    Helpful 1
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    Love this 4
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    fresh&co

    fresh&co

    4.3(121 reviews)
    0.8 miDr. Phillips, International Drive / I-Drive, Horizons West / West Orlando
    $$

    The food here was super delicious!! Their sandwich's are tasty & very filling !! Definitely will be…read morecoming back ! They've earned my business!

    Their food options are among my favorite. Where this company lacks, though, is in the service…read morearena. I discovered fresh &co a few months ago. Loved it. I invited a small group to lunch and celebrated birthdays with a meal for two friends....I bought lunch after signing up for the rewards program. I opted to take the requisite photo of my receipt and have the meal credited to my rewards account. The points were never added. There is no customer service phone number to call for assistance. And the phone number at the corporate office only leads to voicemails. So I sent an email. No reply. It's been 3.5 months. A few days ago I decided to call the store for two reasons (1). to see if they could lead me towards resolving this issue before make my next rewards-motivated purchase, and (2) to see if they would be able to pull together a last minute event for 23 people. When I called, I started by asking about the rewards program issue. A young lady announced that the manager had just left the store 20 minutes earlier. She said he could call me the next day when he returned--somewhere between 12 and 4 pm. I said okay and gave her my name and number. The next day at about 330, I had not heard from the manager Dennis So I called the store and a young man answersed the phone. He didn't identify himself, so I asked if he was Dennis. He asked me to hold on a minute, so I did. An older sounding man answers the phone, also not identifying himself. So I said "hi, are you Dennis?" He replied "if you are selling something, we don't want it". I responded "I'm not selling anything, I'm a customer. I'm trying to reach Dennis". The call was then disconnected. About an hour later I called back, hoping that the call had been inadvertently dropped. Again, the young fee-sounding man answered. I explained that I thought we had bbeen disconnected when I called earlier. He replied "please hold on a moment". I said "okay", feeling that the first call had indeed been disconnected. The call then resumed, with the older sounding gentleman answering "hello". I said "hi". The call was again discontinued and I heard silence. I cant imagine why a business would not want to speak with a person who identifies as a customer. I had a question to ask about their process and an order for food that they sell. While this was at one point my preferred spot for my vegetarian diet, I can honestly say that I would not recommend anyone go there, if their service continues at the level I experienced. Why would anyone call a business that repeatedly hangs up on customers trying to do business with them?

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    Froots - juicebars - Updated May 2026

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