My husband was involved in an accident at the gas station. He scraped the entire back side of our…read morepassenger van. Most of the stations in our area closed down due to the rising costs to get parts. We took our van to West Fitchburg Auto Body in Fitchburg MA. They kept our van for about 4 weeks, due to parts they had to order. But when we picked it up, the repair came out beautiful. The van looked practically new and it's a 2015. The inside was cleaned so nice and smelled so clean. It looked like it was just detailed. Great autobody shop. We weren't charged a cent more than the insurance paid.

Excellent service. Great prices. They really go above and beyond for their customers. I have been…read morehere twice now, and wouldn't think of going anywhere else !!!!

I brought my 2009 Saturn Sky in for new brake pads and rotors, which I purchased myself. They…read morequoted me $400 to do the work, to which I agreed. The day they finished the work they called to say it was finished, but no one was available at that time of day to get the car. I asked what time the next day they would be open so I could come over and get it. They couldn't give me a time, despite having posted hours on their door. Then they said "we really need cash." I asked if they could deliver the car, be in the car when my wife went to the bank in the car, get them the cash, and pay them. They said no. That delayed us a day and interfered with my wife's work schedule. OK, so trust in this company is out the window and they are not touching any of my current or future vehicles. If they had been up front about it they would have told me they wanted cash in the beginning. After driving the car I discovered it was making a sound like a card against a bicycle wheel, and later the wheel began squealing. I took it to another repair facility near work where I had many good reviews. They said the brake pad slides had no lubricant and there was a spring missing from the right rear caliper. It cost me another $200 to have the brake pads removed and the slides lubricated, reassembled, and the spring replaced. When I called T&R Customs about this they claimed no knowledge of missing lubricant and said the missing spring must be a faulty part, that they would never miss installing a part. They weren't even willing to listen about my experience dealing with them and hung up on me during the call.

From the owner: Automotive Repair, Alignments, Tires, Auto bodyread more

Great experience with Alltown. After an unfortunate incident with a parking garage columns, I took…read moremy vehicle to Alltown (over riding insurance default based on friends recommendation). I'm glad I did. They know how to deal with insurance companies and get the work done right. Process was Seamless to me, including extending my rental when my insurance wanted to reduce my benefits with a BS line. They know the work and the business, and my vehicle was spotless and detailed when I picked it up. Highly recommended.

The team was great to work with. Completed work in the timeframe they said they would, with quality…read morework. Will definitely use again.

I'm bought my 2007 Subaru Legacy in January 2022. I have never had a better used car. They did the…read moreregistry and got the plates for me. You can get your car insurance right there. It's like one stop shopping for a car. I haven't done anything to the car except for the regular maintenance. I highly recommend buying a used car from Rick Ruberti.

Rick was fantastic. He helped me find the car I wanted, arranged financing with a reputable local…read morecredit union and went above and beyond to get me the vehicle in a timely manner. He was a joy to work with and everyone there was extremely friendly and accommodating.

Fitchburg police ordered the tow to this specific location. Vehicle has been there for a day and a…read morehalf and the invoice is already at $509.00. The charges on the invoice are ridiculous, unnecessary and were not authorized by me. When I asked about these fees, one of the owners had the audacity to lie about the location of my vehicle at the time of the tow and lie about the weather conditions- to give reason for the winching and the wrapping of windows- which were never an issue as it was not raining and they had the key and could have rolled up the windows themselves. In addition, they threw in some stupid yard fee, an administrative fee, and a service time fee. But they gave me a break on a gate fee of $100.00. And their idea of helping me with the bill was asking me if I wanted to give them the title to my vehicle and pay the $200.00 This place is a f**kin' joke. They may get my money for now, but I'm sure to get it back in the very near future. They aren't taking my car either. Funny how Fitchburg Police use a "Auto Body & Repair" shop and how many people lose their cars because they can't pay the bull$hit fees these vampires charge to release a vehicle.

Avoid this business at all costs! Deceptive business practices...they take advantage of distressed…read morecustomers that have been in an accident. Recent customer (11/25). And they lie right to your face. You WILL regret doing business with them...as I now do...

I had my 1998 jeep frame fixed bye them , and they do awesome work. Did just what i wanted and…read moreeven fabricated a part for the frame A+ place !!! Rich called me cause the was a strap rusted holding the gas tank on and asked me if i wanted it fixed and told me the extra price not much and glad he did very happy with work and glad he was looking out for my safety,

One other very important thing I forgot to mention... Rich painted the wing of my car a different…read moreshade of yellow from the rest of my mustang gt convertible 5.0 stick shift motor vehicle. Pictures to follow soon.

Phill's is a small, nondescript shop, but don't let that fool you!…read more I needed a major repair after a tree crashed onto the top of my car. I first went to the shops recommended by my insurance company, but was NOT treated right by them. (They were highly patronizing, with a "don't-worry-just-leave-it-all-to-us" attitude that was extremely annoying. Plus, I just didn't feel a sense of trust...call it intuition.) Then I found Phill's. The owner, Ken, treated me with respect. He answered all of my questions, and even more, he provided me with information I didn't know about! He took the time to look over the insurance estimate, and found several mistakes. Thanks to him, the estimate was revised, and the amount the insurance company was willing to cover went up by $1500! I felt completely safe that I was being treated ethically and responsibly at Phill's. Now my car is back, and it looks brand-new! While I don't wish an accident on anybody, if you do have one, I cannot recommend Phill's more highly. Stay away from the fancy shops with the big names and go to Phill's instead. If my car ever gets smashed again, that's exactly who I'm taking it to.

My car was hit by a plow this Winter: mashed up the front and left side of my car...luckily no one…read morewas in it, but a HUGE inconvenience and PITA. I'm super-careful about who I trust with my car, so I asked around to find a shop doing high-quality work, with integrity & honesty, who I could trust to do a great job and handle all the annoyances that go with auto accidents, insurance, appraisers, etc. I was referred by people I trust to Rich Moscoffian at Landrics. Rich does a lot of high-end customizing work at his shop on luxury vehicles (he has some celebrity and pro athlete clients he works with on their vehicles), but he also performs work on "regular" cars like mine. My car's an older car (but with SUPER-low miles and in otherwise great shape), so I really care about how it's handled and by whom. The very next day, Rich sent a tow truck to pick up my car, and he spent the next week handling all the insurance aspects, getting the appraiser back out to him (the original appraisal didn't account for some of the damage), and communicated with me every step of the way. He even dealt with the rental company on my behalf to make sure that was taken care of. I got my car back quickly, and the work is FANTASTIC: repaired the metal & damaged parts, painted it perfectly, and made sure I was happy with every bit of work he performed. My car looks PERFECT: can't tell anything ever happened to it, and it hasn't looked this good in the 12 years I've owned it! Rich was a pleasure to work with every step of the way...if my vehicle ever needs work again (and I'm hoping it won't!), I'd call Rich Moscoffian in a SECOND. He does high-quality work, runs his shop professionally and capably, is honest as the day is long, and turned a potentially time-sucking, annoying hassle into an easy, trouble-free experience. I'm happy I called Rich and totally, totally thrilled with the work he did.

I recently got rear ended in my pick up and Rich took care of everything! From the time of the…read moreaccident till I picked up my truck he made the process effortless! My truck came back looking mint! He went above and beyond on both custom service and the product delivery! This will be the only shop who does any kind of body work in the future! I highly recommend him!