Bob, Sandy & Staff are great people always taking time to meet your needs at fair pricing. They are…read moretruly part of the motosports community and are highly appreciated! Craig K. Oceanside, California

Legendary motorcycle shop, I was honored to meet the owner…read more If your in the area its a must stop for any enthusiast of vintage dirt bikes Great service as well

I along with my entire family had previously had our motorcycles inspected and repaired it…read moreBarnstorm Cycles in Spencer, Massachusetts. It was our experience that they were down to earth, responsive to our telephone calls and overall trustworthy when interfacing with the customer, however something has changed dramatically and they do not return telephone calls no matter how many times you call them. Initially, I was patient because my calls were made around July 4, however I lost patience when I called more than five times over a period of three weeks and they never returned a call. In several conversations with other motorcyclists, I learned that that has been a drastic change in Barnstorm. It is perceived they are custom shop, at this time but they do not communicate that to the public. While I received an apology as a result of this poor review, Nothing changed!

This used to be my go to bike place. Love the people, used to love the prices, but now that people…read moreknow of it, it's getting too pricey for me, which is sad, since they do a good job. A bad wiring harness turned into two hours of labor, and seemed to be $50 higher than expected.

The worst experience of my life. I bought my first bike, and the man in the finance department…read morecharged me an annual interest rate of 30%. Later, I took my motorcycle in for repairs; they installed an old, poorly refurbished fairing and replaced parts that didn't need replacing--solely to charge more against my insurance--and they never returned the original parts to me. In the end, I was left without my original parts and with defective ones installed in their place. Furthermore, the decal for the fairing was never applied. Some of the parts I selected were cheaper than the original ones, and they pocketed that price difference as well.

Awful shop - avoid at all costs. They proved they cannot fix simple things multiple times on…read moresimple machines. Luckily I never took my Honda Foreman there, and never will. Pros: They have stock Cons: Everything else

I have worked with Rob on a couple of occasions, and have found him to be extremely knowledgeable…read moreand helpful. Although I currently own a 2015 Motus MST, I am not a mechanical guy. Rob has explained clearly what my options were and how to proceed. If you own a MOTUS, Rob is the best source for anything related to the bike.

I am a Motus owner in Seattle, WA, and ride a 2017 Motus MSTR. This summer, I went on a ride…read morethrough Washington, Oregon and Idaho, winding up in McCall Idaho for a friend's charity golf tournament. At the end of the weekend, I gassed up the bike early in the AM, and planned to make the trip home to Seattle in a single shot. Unfortunately, my bike wouldn't start. For the next hour or so, I tried everything I knew to try to get the bike to start. I suspected that some microswitch on some component of the bike that was supposed to signal the A-ok to start was broken, but had no clue how to figure out how to get home. After thinking through all of the plans, A-Z, I decided to call a dealer on the east coast (who might be open at 7:00AM Idaho time), to see if anyone might be able to provide field advice. A service guy at my dealer in Seattle had mentioned the great work that Rob Swartz was doing for Motus owners since the Motus company had gone out of business, so I gave his number a try. Rob picked up on the first ring, and after listening to my sob story, went over to a bike that he had in the shop, turned it on, and walked my through the screens I need to navigate in order to check the various microswitches on the bike. By doing this, we identified the culprit, the clutch microswitch. Since I wasn't going to find a replacement on the road, Rob suggested cutting the wires and closing the connection manually. When I tried this, the bike started immediately, raising my spirits as well as my expectations for getting back home in one piece with my bike. After arriving home in Seattle, I received a call the next day. It was Rob, calling to see if the fix had worked, and I'd made it home safely. Wow, there was nothing in this entire exchange for Rob, but he helped me through a stressful field fix, and took the time to follow up the next day to hear how things had gone. I will be looking hard for excuses to buy parts and expertise from Rob in the future. I would love to see him save Motus as well if it is in the cards, and can't imagine a stronger evangelist for the brand. Anyone on a Motus should check out Motus of New England!

Do not take you bike here for service unless if you are okay with potentially dying…read more Pretty simple work I had done to the bike brakes (rotors calipers, fluids etc), valve adjustment, suspension, oil change, new chain / sprocket upon arrival i was quoted 7k for that price i should be getting a new set of tires these scamming crooks had my bike for over 2 months and when i had finally begged them to give it back to me it was clearly ridden (nit just test driven) as well as damaged gas tank was loose, missing bolts, license plate wires cut, no coder pin for chain etc. My bike was clearly dropped and Pat and Casey could not have given a tenth of a fuck regarding the condition of my bike also my bike now only runs at 200 degrees no matter how hot or cold it is clearly the technician was in a rush and did not finish the job with quality or care ALL OF THESE SAFETY HAZARDS COULD GET ME KILLED AND THEY ARE OKAY WITH SENDING A BIKE OFF LIKE THAT AFTER CHARGING ME 7K! I never sit here and write reviews but I had to warn people about this place, they also worked on a 400 i used tk have same thing; missing bolts and clearly ridden (over 15 miles) shoddy business people and outright stealing regarding prices, RUN! 0 stars if i could.

Used their website form to setup a service for my motorcycle and never heard back. Called their…read moreservice department on a weekday during business hours, it went to voicemail, I left a message and never got a call back. I guess they either aren't in business anymore or don't want to do business?

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

I recently purchased a Yamaha from Cycle Design and it was a wonderful experience. My sales person…read morewas incredibly helpful and the service manager was very informative and helpful. As an out of state buyer who was buying in the midst of all the confusion with the pandemic I can truly say that I could not have received better service. I will be returning and buying my next motorcycle from the team at Cycle Design when the time comes.

Sent my raptor 660 there due to spitting and spuddering when on the throttle they had it for 2 1/2…read moremonths throwing any type of part they could think of to try and fix it needless to say almost 900$ later to get it back and it still doesn't run right can't even ride it cause it just randomly shuts off now ever since they gave it back I do not recommend this place at all for any work to be done they fixed the spuddering problem but now my quad shuts off randomly when I'm on trails had to tow it home cause of this also they didn't tighten the carb boot it was off along with bolts missing out of the case on the stator side they replaced overall bad techs there only buy oil and mix from them

What a hidden jem, Tim & Mike will make it happen sales and service are excellent , whatever you…read moreneed tires brakes Mass inspections clothing and all the goodies for your Adventure bike Side by Side dirt bikes 4-wheelers street bikes and more

ran into some trouble while out riding; bent rim and flat tire. called the guy at unique custom…read moreMotorsports and in less than an hour he had my bike trailered back to his shop. few hours later the rim was fixed and a new tire mounted ready to roll! very reasonable price and a solid shop all the way around!

I brought my bike here in early July for a fork seal replacement. I had recently relocated to the…read morearea and was looking for a new local shop to service my motorcycles. Unfortunately, my experience here left much to be desired. I first reached out to the shop in mid-June to inquire about the repair. I was told they could get me in within approximately two weeks, so I scheduled the appointment. They required a $500 deposit, which I thought was somewhat steep considering the total repair was expected to be around $600-$700, but I decided to move forward. I dropped the bike off on July 2nd. I asked how long the repair would take and was told approximately 1-2 weeks. I thought one week seemed reasonable for a fork seal replacement, while two weeks felt somewhat lengthy, but I agreed and left the bike with them. On July 16th, I called to check on the status and was told by the owner that they would have the bike "on the lift" that week. At this point, it had already been at the shop for more than two weeks. I told them I would be available at any time the following week to pick it up. I called again toward the end of the following week and was once again told the bike would be "on the lift" the following week. I waited another week and eventually stopped by the shop in person to check on the status. The mechanic again told me they should have the bike "on the lift" the following week. At this point, I was extremely frustrated. I had been given multiple assurances that the bike would be worked on, but no actual repair date or clear timeline. I made one final call on August 6th to ask whether the bike had finally been brought in for the repair. Once again, I was told it would be "on the lift next week." At that point, I told them to put the bike out front and that I would pick it up the following morning and take it to another shop. The owner called me afterward and again explained that they intended to get to the bike "eventually," but still could not provide an actual date. I was also told that "patience is a virtue." I would say that waiting more than a month for a repair that should reasonably take a day or two was more than patient on my part. Ultimately, I decided to forfeit my deposit and take the bike to another nearby shop. I had really hoped to find a smaller, local shop where I could bring my motorcycles for service on a regular basis. Unfortunately, whether the issue was scheduling, staffing, or organization, this experience was not acceptable to me. I will not be returning to this shop, and based on my experience, I would not recommend it to other riders.

Sold one bought bought one today just that easy. Will be back excellent friendly staff and service…read more 5 stars

Very good experience no issues whatsoever. They even printed out massachusetts atv registration…read moreapplication for me and instructed how to file tax with ma. After paying ct sales tax. I would have made a trip to massachusetts environmental register and been turned away if they hadn't taken the time to inform me.