Excellent service. Wonderful staff. So easy to work with. Would definitely go back. Good prices and…read morefree delivery!

Going out to shop for furniture on SATURDAY, our day off, only to learn that our top choice to look…read moreat is closed on the weekend. We won't be taking time off of work to shop here. What a disappointment. Guess we will spend our $5K budget elsewhere.

We purchased a maple trestle table from this store which exhibited flaking on the surface within…read morethe first year. When questioned regarding a repair of the root of the cause, the store chose to ignore our inquires. I'll post before and after pictures of the existing condition and the repair work that I completed myself. Bad marks for custom service and follow-up.

The guy that owns this place is a liar. I was shopping on FB marketplace for a pet ramp or steps…read morefor my newly adopted rescue bulldog to use to get onto a very high bed. I messaged him on a Saturday for availability and measurements. He provided me with measurements that would work, and I told him I could pick it up the next day. He wasn't available and said he'd send me an invoice to pay and would hold it until Monday. To me, that meant I had until the end of the day Monday to pick it up. I got the sense it was some kind of store, but he never said so nor gave me a name or any hours of operation. Just an address. I drove just over an hour on Monday to get it, and the sign on the door said they were only open Thursday-Saturday. I messaged him, and he said I should have messaged him before coming. On Tuesday, he messaged me that he'd be there for 2 hrs, but I was on my way to work. He said he'd be there Wednesday as well and would message me when he got there. He never did so I waited until Thursday. This time, I did message before leaving so he knew I was coming. When I got there, he did not have the ramp set aside. It was still on the shelf. It had a sold sticker on it, but it was very small and on the side of the ramp where it could easily have been missed by an employee trying to sell it or a customer wanting to buy it. He had to search for it himself, and I didn't see it until he showed it to me. When I got the ramp home and set it up, it was way too small. He had told me the measurements were 42" in length and 32" in height. After measuring it, it was actually 37" in length and 20" in height. WAY off. So I messaged him yet again. He said that he "didn't know" and "based on the evidence, it appears a mistake has been made". He told me that there were no refund "papers" posted all over his store and if I hadn't stormed in rude and left rude I might have noticed. Not sure what he meant with that. Maybe he wanted to swap life stories while I was there. He kept trying to throw out excuses for the previous lack of communication but I wasn't biting. I had to get home and then to work. I'd already driven more than an hour each way twice, wasting time and gas. He offered me store credit, and said that next week he would check his warehouse for the correct ramp. I didn't need or want store credit. I needed a ramp or steps. Nor did I really want to wait another week, but I would have. However, after telling him that I did not need or want store credit and asking what the alternative was if he could not find the correct ramp, he told me that I should have brought a tape measure with me and if I didn't want store credit then there was nothing he could do for me and I should sell it on FB marketplace. He told me that I had shown up without an appointment and that I couldn't just show up and demand people to run on my time. Something I did not do, nor a business that he provided a name or hours for. He told me I should have brought my own tape measure with me and that this was FB marketplace. Why does a business need to post "no refund papers" all over the place if they're being honest about their products? Seems to me as if maybe they've had multiple issues with this kind of thing. I would humbly take my losses if this had been my mistake, but he sent me misinformation. I personally sell on Marketplace all the time and I am always very honest about what I am selling. I told him he was showing poor customer service for a business. He disagreed and said that he would not be checking his inventory or getting in any more dog ramps and that I should save my gas. This guy is the rude one. I would think two, three, and four times over before trusting him or buying anything from his store.

From the owner: Underground Discount was founded in 2024 with a vision to create an exceptional discount shopping…read moreexperience for our customers. What sets us apart, is that we wouldn’t sell it, if we wouldn’t buy it for Ourselves! We do extensive inspections on every product, To make sure that we are providing our customers with quality top brand products at a price they love!

I love a good bargain as much as I enjoy knowing that money spent is going to a good mission, and…read moreit's repurposing items that often get discarded when others opt to toss vs donate. It's always fun to see the ever-changing inventory when my Saturday outings permit. Staff is mostly all volunteer, and they keep the shop in decent shape and well organized. There are 2 levels filled with clothing, household items,furniture, artwork, electronics, etc. They have limited weekday hours. Saturday is usually my time to go because street parking is free and easier to find a space.

Fantastic, clean and organized. Better quality than I've ever seen before. I was able to pick up…read moresome inexpensive holiday decorations as well which was a bonus. They had tons of artificial trees.