I wanted to like this place I really, really did. Recommended on Yelp and on Facebook and I am glad other people had great experiences, I don't write reviews but I have to share this.
I wanted a hem and taper for my pants. First, the taper somehow here only means from your knees down, huh?? I never heard of that any other dry cleaner/tailor place it was the whole leg, I had to nudge to get them to do the thigh. Second, in full disclosure, I do take the bulk of the responsibility for this, when doing the hem what they were recommending was too short but trusting the "expert" tailor I thought hey it should be good. My wife seeing the finished pants from the go knew it was too short, and I thought it was okay because I trusted their measurement but wearing the full suit it was definitely too short. With my built being top heavy I can't have pants that sit right on top of the shoe, it looks worse on my build.
The woman of the store, while initially pleasant was not that way throughout. If a customer is trying to voice their concerns please allow me to do such and not cut me off when talking especially I am not yelling or being rude, you can make mistakes I don't care how many stars on Yelp you have, when you don't feel heard or understood as a customer it's a huge turn off. This is the first time I had to come to a tailor more than 2(it was 4) times! Each time I felt as I was being shaken down for money, calm down I know I have the pay for the services requested, how about do the work I am requesting? Other places I never get that hassle, maybe a small initial deposit after that they focus on getting what I need to be done and I will pay when the work is FULLY completed and I am satisfied.
Also, clearly no communication between the family there, when I dropped off the same pants again, on a Friday with their son, was told I could come and get it the next day but because of my schedule couldn't so said I can come on Tuesday. Only to get a call from the mother Monday evening saying that will not be possible and will have to pick it up Saturday because he didn't have her calendar...huh?? Only after having another disappointing and disparaging phone call with her to get it the Thursday evening. This whole ordeal took almost 3 weeks, never had or heard such an experience that took 3 weeks to finish. Unbelievable.
I wanted to support a black-owned business and this was such a turn-off. I regret so much not going to my original spot and went here because of the reviews and it was closer. Never again, I should have gone to my original spot even though I have to travel out of my way to go, even the place around the corner from me I have had a better experience and better quality. If a customer has issues and real or perceived you can at least make believe you care but I didn't feel any such way especially for a local business. read more