Dog Therapy with about 40 residents and all loved their visits. This place is the most amazing care…read morefacility that I have ever seen or been to. This is a place for the most discriminating people and their families! Beyond fabulous. Worth the cost.

I know this place well. Wonderful facility. Am posting only because no one does, except the one…read moreone-star rating someone gave them. Great place, great people. Your parents would love it there.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

This place just tries to rope u in to steal ur money - We Signed our mom in for respite care but…read morepulled her out after 1week because her care was nothing that they promised - my mom. Now they wont refund our money- DONT LISTEN TO ANY OF THE ADMIN They LIE AND ONLY CARE ABOUT MONEY ! Not the patient

BUYER BEWARE!!! My rent for my husband who is a resident…read morehere at the Sheridan at Green Oaks on Waukegan Rd in Lake Bluff, went up in January by 274.00 a month and just went up another 502.00 in June putting the annual rent increase over 10%. Activities for residents in Memory care are minimal at best, and if you can believe this, the Health and Wellness Director responded to me when I informed her that the Village of Lake Bluff was under a boil order, that the Sheridan of Green Oaks was exempted by the LCH department from following the order. This is a negligent and irresponsible and potentially dangerous response to residents of the Memory Care Unit and their loved ones. LCH department does not proffer exemptions, only villages can do that. Thankfully we were later informed by the Executive Director, after doing his due diligence, that the water system is through the Village of Green Oaks, not Lake Bluff snd the boil order was not in effect for The Village Of Green Oaks.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

A tiny, calm elder 8 pound dog was taken away from a senior resident. After 11 years together, he…read morewas given to another family. He snapped at a worker who does not know how to handle a dog. Incredibly sad. Don't allow dogs/hire employees that do not know how to properly handle the dogs in their care.

My aging parents moved here in 2014, and my dad is still there...at 94 and counting! They both…read morearrived with "mild cognitive deficits of the Alzheimer's type." Because the care and programming and staff are so family- and patient-centered, my brothers and sister and I have a kind of peace of mind and heart we never thought possible. All I can say is thank heavens they bought long-term care insurance (with no cap!) back in the late '90s. After mom passed in 2016, dad ultimately moved to the "Renaissance Care" floor, where every possible need he has is met. We even transferred his supplementary health insurance coverage plan to the Sunrise Advantage Plan, as it's far less costly than BCBS, and his care is even more comprehensive, with visiting providers instead of the disruption of him having to go to them, which is quite difficult in his current confused state. We were worried they wouldn't like the food, but they loved it from the start! I think the food at a place like this serves as a barometer for their feelings about being there, and from the start, although a bit bumpy at first (nobody wants to move away from home), they settled in nicely and made friends. I would highly recommend Sunrise to anyone considering assisted living.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

My Mother Mary G, just passed away on March 31st 2026. She was at the Arlington Heights IL…read more facility for about 6 months. The entire staff there are the most loving & caring individuals. The Nurses, Caregivers, Activity coordinators, especially Kristi, Issac and the kitchen Staff all the way down to the laundry gals & the maintenance man Alex. I wish I could name them all. They take such good care of their residents, They get to know the families by first name. Kept me updated at all times. They helped me have a better understanding of Dementia and the behaviors that come with it. Gisela and her staff deserve a metal, they are all so compassionate. The last few months she was in hospice (Suncrest Hospice) Red contacted me weekly and her hospice nurse Gloria are the best of the best. Gloria took such good care of her. Dressing her up so pretty, lipstick and little color on her cheeks. The day she died she looked so beautiful, you never would have known she was 96 years old. She went very peacefully and I know deep down she appreciated each and everyone of you at the Waverly by making the end of her life so wonderful. Thank you, Susan S

My mom moved in April 2025. Staff is very friendly and keeps family members well informed on any…read moreconcerns family has. They make the resident and family feel very welcome. A pleasant atmosphere, very relaxing to the residents. My mom is very happy here. Once a month they host a family dinner or event and all management are there- take the time to talk to family members.