AMAZING customer service! If there's a place that should set the example for how business should be…read moreconducted and how others are treated, it's THIS business! I'm always warmly greeted with a smile and have come to know the aunties that run this business. Always delightful conversation and they go out of their way to help me! Please support this business, you'd be doing yourself a favor. Their hours are so convenient and so is the location!

Best fax on island!!! I love the ladies that work here they are super welcoming and helpfulread more

To be honest, I was sorta shocked that there wasn't a UPS Store in Hilo town…read more Whenever I travel for work, it's not uncommon for me when I fly to the neighbor islands that I pack alot of gear, & parts. After using my parts, I like to ship out the broken parts back to the mainland, that way I can avoid having to haul it back to Oahu. I have used the UPS Store in Kona, but since I was working in Hilo this time, the closest UPS Store was in Pahoa. Located at a small strip mall called "Puna Kai Shopping Center", you can find this little UPS Store just a stones throw from a McDonald's. Lots of free parking at the strip mall, so access is pretty easy. I walked into the store and was greeted right away. The friendly clerk processed my package, & gave me my receipt, and off I went. Although Pahoa is a little drive from Hilo town, at least this UPS Store provided a very valuable service to the Big Island community.

It's so great when you buy something from Amazon and you want to return it. The UPS is the ticket.read more

We have been using Aloha Mail for several years now and they are the best in the area for mail and…read morepackage service. The staff is friendly and competent and if there is a problem they go the extra mile to solve it. Their rates are reasonable and kupuna get a discount. They are ALOHA Mail for a reason. If I had to find a fault it would be the crazy parking lot (not much they can do about that) and their somewhat limited hours but it's a fair trade off for the service that they deliver.

With the very long waiting lists for a mailbox in towns in the near vicinity, I am happy that Aloha…read moreMail had a mail box for me. They are friendly and helpful and they provide excellent communication regarding packages received. Thank you to the hardworking, cheerful owners.

I love everything about Aloha Mail in Pahoa HI. We have mailboxes by our home, but not enough…read moreboxes for packages, so we use to have to go stand in line at the Post Office in Pahoa for packages. Now we just go to Aloha Mail and get our mail and packages, and everyone there is always smiling. If we are out of town, they hold our mail for us there - just have to let them know. Aloha Mail is the best option for us and we love the staff too! Highly recommend them.

Found this mail box service near my home and it's better than the post office down the road. Staff…read moreis super friendly and getting a PO Box is a breeze! When receiving packages, they will text you with a photo, tracking # and time they received it. They don't mail out anything, but great for receiving your mail and Amazon orders! Good location and parking is never a problem.

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.

Thiis past year they have been great to deal with. I do recommend them for your mailing needs.read more

The Staff are all exceptional helpful and courteous. A special shout out to Summer who always…read moregreets her customers with a delightful and cheerful smile that will brighten even the darkest of days. The best place to get your mail.