I'd give them a zero if I could. Dropping off the mower was the first experience where a nasty…read morejudgmental person quizzed me about what I was running over or why was I so bad on a mower. Attitude was bad and falsely judged from the start. Then they hold it for over 2 months and I call in to get another nasty woman on the phone wanting me to pay a big fee just for looking at it. I can understand the fee to a degree, but the attitude and behavior of this dysfunctional crew who simply are supposed ti be respectful and fix mowers should keep you away from this zero level "service". Don't go here!!!

Im not one for leaving reviews, good or bad. First for everything. A local parts place my go to,…read moredidn't have what I needed. Referring me to Peddlers. I never heard of this place. Easy to find. I walk in its a small place with LOTS of stuff. Anyway nice lady immediately welcomes me ready to assist. Mind you I'm that person that shows up with parts in hand and pictures with no clue but this is what I need. She's right on it. Her computer says she didn't have it. She still took the time to go look... While she is gone a gentleman asked if I had been helped. Yes sir.. she comes back she has it.. I asked for another part, she goes to retrieve that. Another employee asked if I had been helped.. yes ma'am. Got all I needed within 5 minutes. I have been in stores seen 40 employee no one offers to assist, and definitely not with the effort they did. Personally owned or big box stores employee's should be trained here. Highly recommend checking out peddler in Decatur. Customer service will be enough to bring you back.

At Madison Shop: For smaller purchases I will always pick a…read morelocal shop. If I wanted a "attitude", I would find a shop that carries high end Italian gear like Pinarello, Campy, etc. Two times and I'm out. The first experience I had with this employee was just after I arrived in Alabama, driving here from California and needing a competent wheel guy to true up a wheel that lost is true either through rack vibration or heavy winds or both. I didn't bring my truing stand with me for this trip. The bike was on a rack with the wheel exposed off the side of the van. This employee doubted the cause of the wheel going out of true from what I described. LOOK IT UP ON GOOGLE! The second experience was just last week when I needed a presta adapter. As mentioned, I use local shops as much as possible for small parts. The adapter was 2x that price on Amazon. I asked this same employee whether they "keystoned" the markup or if was tariffs or something like that. I got attitude again and a smarta** response. He said he didn't know what keystone pricing (GOOGLE IT) is and if I can educate him, in a condescending manner. I did purchase the adapter. I ride a KHS Team 29'r and do most of my own work on it. I usually use local shops to pick up high margin accessories and have always had a great relationship with the shops I've used. Mostly because of their commitment to quality customer service. The independent bike shop is a tough business. Believe me, I know by experience. If this shop can afford to be represented by this kind of employee, more power to you and good luck in this market.

Thank you to Michelle at Bicycle Cove for all the help! I love my new bike. It was affordable and…read morefits perfectly.

Great customer service. Very cool ambience. We will be back to service all our bikes here.read more

Thanks for helping me today! These guys were great. I had a tire issue and they were patient in…read moreteaching me how to deal with tubeless tires. Great experience. Very cool shop. I will be back for sure!

Meh, that's how I feel about this business. I found this place on Google. It showed a decent deal…read moreon the purchase 2 bikes, which was great because we were looking to purchase 2 bikes anyway. When we got there, we found that the guy we spoke with is the owner and sells his stock out of his garage. Which is great, no brick and mortar pricing! Unfortunately, we also found out that he doesn't update the "sales" on the website so the bikes we went to look at weren't actually on sale. The owner is very knowledgeable about his product but is a bit on the narcissistic side. That's fine, I'm not married to him, we're just there to buy a bike. He told us if we ever had any questions, we could shoot him a message and he'd get back to us promptly. Since we are new to the e-bike community we had a question a day after we got home with the bikes of why something wasn't working as it should be. But instead of helping us figure out what the problem was and how to fix it he insisted that "we" must have "touched something" and changed a setting (which we didn't, we just pushed the display button to turn it on) but he never told us how to fix the issue so we ended up googling it instead and got it figured out on our own. In my opinion, if you say you'll be there for your customers if they have questions, then do that. Once the sale was over and he had his money, the relationship was pretty much over. Don't get me wrong, we like the bikes and I guess that's what really matters. However, if we ever need service or have any questions down the road, we're a little concerned about what kind of response well get.

From the owner: Big Cove E-Cycles is proud to be a veteran-owned, friendly mom & pop shop. We are a no-stress shop…read morethat offers sales and test rides of 52-volt, 2 year warrantied high quality, high powered electric bicycles by appointment. Give us a call today @ 1.256.914.6650

This place reminded me of a Mountain High Outfitters geared toward lake gear and apparel. The…read morebuilding may be small, but they had a lot of stuff here. Staff was friendly.

From the owner: At Venture Out Supply Co, we sell only the best quality outdoor and active lifestyle brands from…read morebrands like On Running, Vuori, Birkenstock, Patagonia, and so many more! We are a full service bike shop and a Specialized and Aventon bicycle dealer.

I have nothing but good things to say about this business. Jory is always helpful with any problem…read moreI encounter with my bike. His prices are reasonable, and he does not recommend things that he does not think you need.

AWESOME service provided during a tumultuous time! Technical skills are first class and pricing is…read morevery, very competitive. My bike of 20+ years service came back almost as brand new! Highly recommend even though the drive out there is a bit far, it's more than worth it. Best. Shorty sends...