Their dog Rocket was humping their sales associate while we trying to buy boots. then, THEIR two…read moredogs peed on the carpet, right in the boot section. they did nothing. But then they told us that testing out the poles was ruining their same carpet the dogs had just pissed on. always very arrogant, condescending. Will only shop at FULLSEND or Bristol, or burton/ online companies directly.

Got my skis mounted there, and they ended up drilling random holes in my ski, before actually…read moregetting it right.

Where does this become a 5 star…read more - burnt Crab cake - bleached lettuce - a "medium rare" having ZEROOO juice And EXTREMELY SALTED is that "cook" coming from a Diner short order "cook" Id have had a 10 times Better burger at 12 ounces with hardly no Anafalactic kill me salt that ever ear this putrid salty CRAP couldn't wait to brush my teeth to get rid of the burning salty CRAP

Best Snowboard Shop in the Tri-County.... If you are looking for Mid Level to Higher End Product…read moreselection, this is the place you go. They do not carry a ton of brands, but they carry the only ones you need to buy. They also have a good Skateboard and BMX Selection, Some Shoes and a small softgoods selection. Great Shop...

Excellent service and employees stepped right up to ask me if I needed help. They also had great…read moreadvice for snowboarding and many other topics when I asked! Small board shop, tucked away but great place and they sell top tier snowboarding gear!

Amazing store from products to customer service 5 stars!! Got everything I needed for the mountain…read moreand more!!

I went here when it was Red Door and was nervous about the switch over. But fortunately, the the…read morechangeover was good. We've been renting skis here now and getting work done on our skis since it opened. I just got to deal with Trevor and he helped me out by fixing a tip on one of my ski poles. I've also dealt with Alyssa previously and she was wonderful to deal with. They're the only spot really to get your skis in Buffalo. Their prices are cheaper than online, which is kind of hard to do. I just had both of our pairs of skis, sharpen and waxed and they were great on the slopes. You're looking yfor ski equipment. This is a place to go.

I only give a 2 they don't cause they don't pick up their phone Renee was excellent and very…read morecordial and very knowledgeable. One of the "managers " had an attitude with me when I asked him about the boots and the gear not being ready Told me he stayed up late and was tired - hmm kinda weird but so unprofessional

On a ski trip part of my binding harness broke and I had never had something like that happen. I…read morecame here and they took my skis and 10 minutes later he came back out with them fixed! He had to replace a few of these hard plastic pieces. Did it in under 15 mins. Didn't charge me at all, thanks!

All the male workers I encountered were complete assholes. They acted like they were doing me a…read morefavor by answering my questions about ski boots and snowboarding bindings. The two ladies working at the front desk were really nice and helpful thought. The products being sold have a pretty big up charge too so I wouldn't bother buying anything. Only go to try the fit.

I purchased a cross-country ski set online. Larry was so nice about answering my inquiries about…read morehow to get it properly set up.

Seasonable selection of sports/outdoor gear is good. Staff are helpful, honest, and knowledgable.read more

Love REI and was anxious to see the new store in Ithaca that had opened…read more I was disappointed. It has the same high quality products but seems very small and short in inventory compared to the REI stores I've been to elsewhere. What really blows my mind is this is in ITHACA whose signature activity is hiking AND SENECA LAKE and they have no kayaks or paddle boards or really anything related to water activities. I was absolutely shocked as I wanted to look at some of those items and there is nothing here. Dick's sporting goods in godforsaken Binghamton has more water activity items than REI. I truly hope this is a temporary issue they will rectify. Huge disappointment.

"Z" ditto perfect job of helping me if I am malfunctioning Garmin phone and was able to reset it…read more She could not have provided better customer service. She did not know the answer, but she was able to figure it out unlike me. Give her a promotion she made my day!

Great (almost) customer service! Left a short-notice Saturday afternoon message requesting…read morescheduling an appointment to rent snowshoes for Sunday morning and they were kind enough to call back to let me know they don't rent snowshoes so we could make other plans. (Sidenote: don't believe everything the internet tells you... like who rents snowshoes!) The callback was very considerate and, should I ever need XC ski rentals in the area I'll be calling Podunks again. :)

Terrible. Sold me a cross-country ski set and the skiis started falling apart in less than 2 years…read more Brought them back and he said there was nothing he could do. Not only that, they were the wrong size--about 6" too short which made them sluggish.

I maybe be biased because I live so close to Bristol Mtn. But, then again, I use to live in the…read moreAdirondacks, Northern VT, and have a sister who lives in Aspen so, mountain access has been an issue. I LOVE BRISTOL!!! Their website is great; the season pass options are great, ticket prices are reasonable and the mountain has great slope options. Night skiing lighting is great too!!! All in all, one of my favorite Upstate NY mountains!!!

The overall facility was fine but after paying over $300 total for the day with my partner it was…read morenot worth it. My partner had never skied before and after having a panic attack on the first run we wanted to trade his skies for a snowboard. When they told us we would have to buy a whole other ticket I went to guest services to see if there was anything they could do since my partner wasn't going to ski anymore. They didn't help out at all and it ended up being a waste of a trip. Overpriced and not helpful. Also the easy trials mix with some of the advanced trials so people be zooming past. Only come here if you are an experienced skier with money to spend.

I brought a gun in that needed repair. They were able to take care of it within two hours. I'm…read moreastounded! So grateful they were there! The rest of the store is perfect for any outdoorsman.

From the owner: We are a local, family owned and operated business for outdoor enthusiasts…read more We carry several local Finger Lakes products, clothing and footwear lines of Carhartt,, Kings Camo, Helly Hansen, Carolina, Dry Shod Ariat, Bearpaw and so much more. We are also a full service Archery Pro Shop with the largest 30 Yard indoor range with a second floor shooting area. We are a Mathews, BowTech, and Darton Dealer. We carry hunting blinds, Tactacam products and food plot items. FLX Armory is also on site that buys, sells and trades firearms, as well as offering gunsmithing and selling ammunition called FLX Armory. Our staff is very knowledgeable in Outdoor Sporting Goods and clothing and are here to meet all of our customer needs and wants.