PLEASE do not bring your pets here. My situation happened over a month ago. I figured I'd give some time to see if the situation would resolve/ or my harsh feelings might go away but they just won't and I can no longer be quiet about the experience we had here. We dropped our two dogs off at Fur and feathers around New Years this year. I actually toured this facility prior to bringing my dogs in for the first time. It seemed fine to me and I decided to upgrade my dogs to a suite to give them more room. Upon picking up my dogs from Fur and feathers we were given two very dirty dogs. Our dogs were suppose to be bathed before they left. We were told they got behind on the bathing and apologized. If this was the only situation we would have been fine. We started to leave and realized we didn't have their blanket so I ran back in and was given a filthy blanket covered in another dogs hair. My dogs are very clearly brown dogs and there was long white hairs all over their blanket. Not only this but the blanket was also covered in poop and urine. As soon as we arrived home (12-13 minute drive) my dog was making strange motions with his mouth as I opened his mouth to check a half of his tooth fell out!!! I was so shocked because he had never had any teeth problems ever! We also noticed a small gash on his nose. Again something we had never seen. I immediately called to see if they could explain the tooth, gash on his nose and the blanket having another dogs hair on it. They said they would ask around to all the workers but no one had seen anything. I continued to call over the next several days as more things arose. Both dogs had very bad diaherra for multiple days after leaving Fur and Feathers. We also realized we had not been given our bed back. I set up a meeting time to talk with the manager as my concerns were growing. I feared my dogs were not taken care of while we were gone for 9 days. She tried to assure me nothing was wrong and told me multiple times I needed to calm down. (I was very upset as these are my babies and I felt they were mistreated). To this day I am still unsure of what happened to my dogs and if they were even taken care of over those days. I beg you to not trust this place. We trusted them with the care of our pets and in turn got multiple signs of them not getting that service. To top things off we were charged over $1000 for this time. When I confronted management about me not feeling I got the services I paid for and am actually concerned my dogs were left alone, I was given a small return for their daily walk service? This was all from the one manager because the owner would not speak to me even though I asked. I have really tried to work this out with the facility but feel others need to know what they are getting into before they drop their pets off!! read more

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Thanks for taking care of my dog rocky! I can understand some people may have reservations about bringing their pet here based on some poor reviews but I thought I would give them a try. The staff was very nice and informative and when I dropped off and picked up I saw different people so they have a lot of staff members tending to all the animals there. My pup was nice and clean from his bath and they even put a little Christmas scarf on him. His bed was in the same condition as when I dropped off . I've been to numerous doggy day care and boarding facilities. When my dog comes home and is sleeping all day it's because he had a great time and this visit was no different. Overall I think they are working on resolving past incidences and improving the experience for pets and owners. read more

Fur and Feathers Pet Resort - Pet Boarding Near Me - Winter Garden, Florida

I picked up Cora tonight from a 7-night stay at Fur and Feathers Pet Resort with an eye full of crusted-over goop and a skin-and-bones doggo. I discourage anyone in Orland to utilize Fur and Feathers Per Resort. When I asked the Staff member if Cora had been eating... their response was "If the pets don't eat, they alert the front desk and we will contact you with other food options but she didn't have any food left over and the Staff did not alert us." Well, I'm not surprised that the Staff did not alert the front desk about her diet because of how much gunk was dried into her eye. This was something that clearly didn't happen this morning. If they didn't alert the front desk Staff about the nasties in her eye why would they saying anything about her diet? The Staff member offered to clean her eye and in doing so even mentioned that it was "pretty dried up and stuck in there" and that "her eyes are pretty red". My favorite part about all of this was that the owner was present and physically standing in the room while the Staff member and I were going back and forth and did not say a single word to me. Upon returning home, my dog annihilated a bowl of food and water. This leads me to believe she did not eat at all during her resort stay. Do not use Fur and Feathers Pet Resort. read more

Fur and Feathers Pet Resort - Pet Boarding Near Me - Winter Garden, Florida

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HORRIBLE EXPERIENCE!! I took my 5 month Maltese in for her first Day Care today. She weighs 6 pounds and was put in a room to play with 4 dogs One had to be 45-50 pounds. I was horrified when I walked in the Lobby and saw one jump on her head on the monitor. She was a living Chew toy. She has marks on her little bum tonight. I demanded to go Back and see what was going on and the girl said yeah that dog Should not be in there? They don't have a web camera and the only camera in the room is At an angle that doesn't show much out front. I didn't see anyone in The room with them but she said someone was in there. Why would They let my dog to be abused and in a room with large aggressive dogs? Pictures on website are misleading and I question if they are not stock pictures . They have no fenced in play area with grass. They a 10x15 piece Of grass out from that all the dogs are taken out on a leash. I watched the A worker walked a dog and she took literally three steps out the door for the potty break and that is considered an up charge? I did go in the back because I demanded to get my dog out that room. Witnessed over crowded pens with multiple dogs and was not very clean. The only clean place was the lobby. They would not let me in all the areas I thought as a flag too. Watch out for the charges. I found it to be very tricky and everything is ala carte. If you want your dog to be able to relieve themselves on a small piece of grass 3 times a day for 30 seconds that will be $28 extra dollars basically of what I understand. The manager was a ding bat saying my dog was having a great time getting chewed on..... I was so upset I was shaking when I left and it was only a half day trial....nightmare. If you read my other reviews I'm not someone who writes negative reviews. But we love our pets and just want good people to watch and love them while we are away. Not here! read more

My year old Old English Sheepdog, Maggie, is always very excited to go to Fur and Feathers. She gets to play with other dogs, her favorite thing in the world, and she gets to do it indoors, which is a good thing for a furry dog here in Florida. The staff is friendly and loves Maggie too, so I feel comfortable when I drop her off to daycare for a play day. She comes home tired, which is the goal, and is always happy to go back. Rick DiBiasio read more

Great customer service but beware of additional fees! All of the staff we encountered were very friendly and obviously love animals, especially Shelley, who was wonderful. They cared for my dog for the weekend and she seemed happy and healthy when returned. What I didn't like were the fees added to the daily board rate. As a first time customer you can get the 50% board. BUT, this coupon requires you to purchase one of their "packages" each day starting at $13. Then you are required to donate $5 to the charity they chose (not that I mind donating to charity but resent being forced to do so). Then you are required to pay the $1/day "insurance". I hate to be nickle and dimed, just add the silly insurance to the board rate. And besides, this "insurance" is to pay up to $500 in vet expenses if my animal should be injured? Wouldn't the business be required to pay for vet care if my animal was injured on their watch through their negligence??? This fee just feels like a CYA... Really?!? So after all these additional fees my final bill was more than if I'd not used the coupon! As for the required "playtime package", you pay for it everyday you board, including the day you drop off and pick up. So for my dog staying just a few hours on the day I picked up I paid $13 for one playtime (includes a gourmet treat too, apparently)?? I don't need a "playtime" if I'm picking up that day! But, you are forced to if you want to use the coupon. My tips? Forget using the coupon- you'll just pay more (unless you were going to pay for the package each day anyway). Get an estimate before you leave your dog. I wasn't fully aware of the total until pick up and by that time its too late to change anything. Based on the staff we encountered I'd give this place a 5. I feel for them because they are having to break the news to customers about all the extra fees. It appears very nice and clean. There are lots of glass panels in the lobby where you can peek down opulent halls. I know the business is involved with rescue and charity groups. They certainly will pamper your pet, but be prepared to pay $$. read more

Update - I was contacted about this review by the staff, which is much appreciated. They did talk to me about flea eggs or whatever taking up to ten days to hatch, so perhaps it did not come from there, and explained their maintenance and cleaning procedures which do sound thorough. I definitely appreciate the level of customer service here - but I still would not personally return. read more

Charlotte was in need of a good grooming, and I took her in this morning for just that. When I picked her up I couldn't believe the difference. Out came a perky pup with her hair so beautifully done! Cut away from her eyes, she could see again. She is only 5 pounds but can be a bit of a priss! I asked for her hair to be cut away from the face, but angled, lamp chop legs, and smooth the body down without taking too much away. They did it all and more! Thank you very much for taking such good care of my baby! We will see you soon! Cheers Holly C. and Miss Charlotte. read more

I have been bringing my dogs to Fur and Feathers for about 5 years and love it! I never worry when I drop them off, and love watching them on the webcam during their playtime. I have booked them in a kennel and in a private suite, and I am not sure if they know much of a difference or not, but I do notice that they smell better when they stay in a suite. I do like that Fur and Feathers offer the option of grooming or baths during their stay. The staff is exceptional and caring and I know that my dogs are in good hands while I am away. My only gripe is that I wish Sunday lobby hours were offered for pick up and drop off. Sometimes it's too hard to wait until Monday to pick my little guys up after I've been away. read more

This was the worst experience I have ever had!!! STAY AWAY My family and I were in town on vacation and heard good things about this place. We took a tour before we dropped my dog off and the place seemed nice enough. When we picked our dog up at the end of our vacation his food was completely gone. We packed extra food, gave them our measuring cup and instructed them how much to feed him, and picked him up 4 days earlier than expected and his food was gone. The blanket and towel that we left for our pup were filthy and soaked and smelled like mildew bad enough that we knew he must have been sleeping on a wet towel. To top it all off, our poor baby had a really bad infection in his left eye. It was red and there was a yellow discharge all around it. This place claims that it does a wellness check on each dog every day, but this infection was clearly there longer than a day. We were never contacted once about a possible infection so we could get him proper care. If you care about your pet, DO NOT LEAVE THEM HERE. read more

Our puppy, Barley, enjoys their day care program. She goes 5 days a week and it has been the best decision we could have made to keep her active and out of trouble. Once we started daycare, Barley started sleeping through the night. The staff is so friendly and so sweet to her. Their hours of operation make it convenient for our busy work schedules. Barley loves it at Fur and Feathers and so do we. read more

I recently boarded my dogs with these carpet bagging thieves that misrepresented their services. They tacked on fees for services we didn't ask for and told us it would be $99.00 per day for two dogs which is right in line for what we normally pay. When we went to pick up our dogs they charged us for extra play fees we didn't ask for and $99.00 per day for each dog. It took us four days to contact the owner and when we did he said there was no misunderstanding on the rate as they record all calls which is against Florida state law unless you are told prior to the call conversation they are recording the call. They never mention recording calls. I have filed a complaint with the attorney general and I encourage anyone else who has been ripped off by these guys to do the same. Here is an article I found online about these guys. No sane minded person would leave their animals here. I wish we had done more research before leaving our pets with them.https://www.orangeobserver.com/article/former-employees-accuse-winter-garden-pet-care-business-of-fraud-animal-neglect read more

It's just been about a week since we have used you. Free day care for a week is a nice touch. We used 3 out of the 5 visits. The first visit Magic was picked up and had to poop immediately and peed for a long time as soon as we walked out the door. The 2nd visit was the same thing. The 3rd visit I asked upon checking in if they could make sure to give him a little extra time. I was informed "they have a chance to go and if they don't it's not our fault". Well ok then. We figured we would use our last day today and on Monday 7/17 confirmed with them Magic was coming on Wednesday 7/19. I drive 45 minutes on toll roads to get to this location because of the reviews. Get there at 8am and told that they can't take Magic because they are overbooked. I had a meeting at 9 so there was no way for me to drive him home, again it's a 45-minute trip. They wouldn't do anything. I asked for the manager and informed one wasn't there and they would call me. 11:00 am nothing, called again to speak to manager and again not there. Olivia and Amy at the front desk are horrible to deal with. I ended up with Alexis on the phone who could care less the predicament they left me in. Wont ever return to this place. Use another day care if you want people who actually care about your pet. Also note they take dogs and put them in kennels for "breaks" through the day which equals not tired dogs. Sounds like its whenever they don't want to work. read more

Our golden, Bailey, LOVES going to doggy day care at Fur and Feathers. The staff all love her too. She loves playing with the other dogs with a caring and experienced staff. We always have her bathed when she is there too. She comes home fresh and clean with a new neckerchief!! SO cute. Fur and Feathers is the ONLY place we will take our dog. read more

Owners are good people. Hard workers. They have had health issues and a review from ex-employees are not reliable at all. The place is clean and organized. I recommend. read more

I have been taking my parrot to Fur & Feathers for several years now. She is a social bird and requires attention and loves the interaction that she gets with the staff there. She is talking as soon as she enters the building. They are great about her daily dietary needs as well. Thank you Darren and staff for taking good care of her. Ms M of Orlando read more

We made a reservation March 7, 2015 for December 4-13, 2015 for our 2 cats for our 25th Anniversary cruise for 10 days.. We left a deposit of $50.00. We were quoted by Shelly a charge of $62 per cat per day for a suite. We were also given the 50% discount for first time clients. So the $1240 total charge became $620.00 minus the $50 deposit came to a final total due of $570.00 I called back in June to reconfirm our reservation and deposit and amount due. Again spoke with Shelly. No problem. I call back yesterday, October 12, 2015 to now find out according to Christine that the 50% discount is only for dogs. Then she puts me in hold, comes back and says she can discount to 10%. Christine again puts me on hold and comes back with a final amount: $825.00...minus the $50 deposit now leaves a total due of $775.00. That is a $205 difference from our original quote. I call to cancel today October 13, 2015 and again I am told something ELSE different: that they DO offer 50% for cats...just not during December. I don't know about you folks but when I am planning a very important trip and plan far enough ahead I don't appreciate the amount and story to keep changing on me. I never received any phone calls or email communications informing me of any changes or mistakes. It was ONLY when I checked did I find out. Shelly, the employee who originally quoted us still works there. She should be fired and our original quote honored. But that is not the case. Fur and Feathers would not honor the original quote. So, if I were you, I would think twice before doing business with someone who changes policy at whim. EDIT: Owner contacted me with a verbal offer for original quote. But at this juncture and considering we are at 5 weeks from our trip, I need it in writing. That has yet to happen. But I did get my $50 deposit back. The saga continues. EDIT: No reply. Not going in writing. I'm not the verbal type. Fool me once. We DUN. I'm not getting paid for 6 months of back and forth BS. Lesson learned: get it in writing. Moving on. read more

Just finished my second week of daycare at Fur and Feathers. My large golden retriever puppy (10 months) loves it! She gets so excited when we arrive and is nice and tired at pickup. The staff is always so nice and seem to really like and care about each dog. My billing has been correct and I appreciate the daily email billing updates. I bought a package so the rates are really reasonable and the hours are great-7am to 7pm. It was my first weekend day and I received a courtesy call to remind me the hours are different. Great customer service!! read more

I wanted to try a new boarding place closer to my home. I normally board our dog at Best Friends and they are always lovely and never had issues. I also wanted to save a little money but without less care. I found this place doing a search, called them to get pricing and the lady was very nice. Unfortunately, I did have to give out a lot of info before she could get a price for me, but decided they were competitive and offered more in the realm of playtime than my dog's previous boarding facility. I booked and put down a $50 deposit. I also had to bring my dog's shot records prior to boarding first to make sure everything was square beforehand and there were no hiccups come check-in time. I noticed the lobby did smell and was a bit crowded with birds. I would have thought they could have found a better place for the magnificent creatures but I guess they have no room. I dropped off my dog, the ladies seemed rushed so it concerned me that they may have not heard something I said. ...Come check-out time, the lobby didn't smell, so PLUS! I guess the bird cages were cleaned out recently. When I got there, there wasn't anyone in the lobby because the one staff member was getting a couple dogs for someone checking them out. Then, she looked a bit winded (poor thing) as she started the process to check out my dog, went back to get him. She was very helpful since I forgot his leash and she helped get him into the van for me. She forgot his progress report so had to run back to get that, but hand-delived it to my vehicle. She was a trooper. Only two concerns, the lobby and wishing more on staff in the lobby. Other than that, my dog was in great shape, treats were eaten, so was his food. He looked healthy and was glad to be back home. Thanks. Oh, another thing... There is a coupon listed on their site for half off boarding they would not honor being a premium time of year to board, which is understandable. That should be listed on the terms on the coupon as they could get into trouble for not honoring it. As a Graphic Designer that made website adverts and promos, I know too well what happens when terms are not fully covered, you can get fined. Just an FYI. read more

My dog recently went to F&F for the 3rd time. The first was when she was only about 6 months old. When I visited the kennel area on the "tour" it was smelly and unbelievably loud so I chose a small suite. The price was through the roof but I knew that going in, and my puppy seemed fine when I picked her up. However, I had provided more that enough food-canned and dry-none of which was returned to me. And, she had diarrhea for a couple days. The second trip, more than a year later, I again took the silver package and the small suite (I have an Italian Greyhound-so, not very large). When I brought her home, she had diarrhea for two days and had lost weight. Again, the extra food was not returned. A year later I took her back (the suite concept was, frankly, the only reason I returned). When I picked her up, she was obviously in pain whenever back, on the right side, was touched-and had lost weight. She also had diarrhea again for two days. In about 2 days I noticed what appeared to be little scabs on her back-and she was still tender. A visit to the Vet confirmed that she had a skin infection which required two visits and antibiotic treatment. It's been nearly 2 months, she is better (at considerable cost) but the hair on her back still has not fully grown back. Again, extra food was never returned. And, I'm now wondering if she ever was placed in a suite and if she was forced to play with dogs much larger and perhaps with bad temperaments. I will never go back there. I notified F&F of my concerns when they sent the "review" request but never heard back. I They have a very beautiful and impressive lobby, sadly what goes on behind the scenes apparently is a different story. read more

I only write reviews when I see ridiculous bad reviews that are incorrect. We have been using Fur and Feathers for at least 6 years now, to board our two cockatiel birds for about 20 days in April. We do this every year. The bird boarding area is very clean. Fur and Feathers require a health checkup certificate from the vet before you can even board your birds, which we do, and I believe is an excellent policy. When we come home, our birds are completely healthy, and seem happy. They obviously have been taken well care of and given at least a little attention. Because we have seen consistent positive care for years from Fur and Feathers, I cannot believe any of the reviews that say things like "worst experience of our lives". Birds are very fragile compared to dogs, and they would be dead or sick if they were not given the proper care that they need for a long period of time. I highly recommend Fur and Feathers. read more

I'm new to this area and went this week to check out Fur and Feathers. The website was great but when I went there for a tour I was very disappointed. First, the owner saw me sitting in the waiting area and walked by and never spoke nor did he speak when I walked past his office on the tour. The staff upfront was very nice but the girl that took me on a tour acted like this was her first day on the job; every time I asked a question she had to ask the girl at the front desk. The tour was very limited and I felt as if they weren't showing me everything and also the kennels smelled like pee. For the money that they charge that place was way over priced and I care about my animals way too much to leave them at a place like this. Connie Armshaw read more

I was new to the Winter Garden area and have three dogs that need to be groomed. We found Fur and Feathers Pet Resort on the Internet. It was close to where I live so I went over to check the facility out. The young women at the front desk was very friendly and helpful. Marianne is the one who grooms my fur babies and we are now beginning our second round of grooming for all three. I also found them to be reasonable for basic grooming on small dogs. read more

Great service, my dogs were so happy there. Ileana was great and is genuinely caring with all pets!

Excellent place for doggy daycare, my dog felt right at home. Nice staff and good service. Highly recommended, will be using them again.

I have been taking my little Kiko since he was a puppy. I was very nervous because I was afraid that no one could care and love my pup as much as I do. I was afraid other dogs would be mean to him. I was more afraid than Kiko was but he loves going to Daycare. The staff look out for him like he was their own pup. He has a lot of friends and playtime is the highlight of his day. He has a best friend name Bertram who he loves and they are two peas in a pod. A tired dog makes a happy dog and owner. I wouldn't take him anywhere else and the staff are always professional and love all animals. read more

We have been bringing "Sam" here for a long time now and have had nothing but great experiences. We like watching him on their web cams and the staff is super friendly. We highly recommend these guys if you have a furry loved one in the Orlando area. read more

Very disappointing! Left our dog overnight on a Saturday and had to pick up by 1:00 on Sunday. We were told he had a little accident and were handed his bed folded up. Later discovered his bed was soaked in urine. After a couple of phone calls and after an e-mail finally heard back after three days to be told that our dog must have heard our voice and at that moment soaked his bed completely! Really? After $90 plus dollars at a high end boarding facility, we also had to throw out his bed. No offer of credit. No way to run a business! read more

New staff is working hard to resolve the problems mentioned in the previous reviews! They truly care about your pets.

Don't use this place. We have taken our dog here twice. The first time she came back smelling like a hot mess of animal feces and urine - I knew right away she was not let outside as many times as advertised. But she was a puppy so I figured she had some accidents and somehow it was my fault because I was feeling guilty for leaving her in general (Mom guilt). The second time we purchased the bath package. Huge ripoff - it should not be almost $200 to board your dog for two nights. Plus I've read some very bad things about this place on Winter Garden's Facebook page. Go elsewhere! read more

I wish I had spoken to more people about this place before I trusted them to care for my cat, Marble. Now that I've had this terrible experience with them I'm hearing from many others about their bad experiences as well. I hope this review can save someone else's pet. I had boarded Marble there a couple of times before and was satisfied- but after my boarding him there this past December- we had to put him to sleep 2 days after picking him up from there. While he was 16 years old and had kidney disease- it was being managed through his diet. He was not on any medication. When I dropped him off at Fur and Feathers to be boarded while I was away he was happy, playful, hydrated and had a fabulous appetite. I left plenty of food and explicit instructions on how often he ate. I also left my contact information as well as Marble's vet information. The vet was on the same street- 2 minutes away. When I picked Marble up 8 days later he was completely blind, dehydrated, skinny, and could barely walk. I rushed him to the emergency vet. His blood pressure was very high which had caused all his blood vessels to expand and cause the blindness. He required IV fluids and meds- but even with this emergency care- he was too far gone and we ended up needing to put him to sleep 2 days later. Fur and Feathers had not informed me that there was any problem with Marble- even when I stood at the desk paying and waiting for them to put him in his carrier when I picked him up. Upon my frantic calls when I got him home and saw his condition they admitted it had started at 6pm the night before. I was never called! My vet was not called! I know anyone who leaves their pet in their care would expect that if their pet fell ill while there they would be notified so the proper care could be taken before things got so bad that their pet needed to be put to sleep. I hope this review saves your pet. I do NOT recommend this place. Furthermore- the responses from the manager and the owner to me in my trying to understand how they let my cat get into such a terrible condition have been horrible. The owner has even been nasty to me. ***Please call Orange County Animal Services 407-446-7066 and file a report if you have had any issues with Fur and Feathers Pet Resort! We can only stop this from happening to other pets if we report them and stop them. read more

Best doggy day care I've ever been to! My husky made so many friends and came home tired and happy as ever. The staff was so sweet and very helpful. They explained all of the services and helped me pick the right package for my dog. All around perfect boarding experience! read more

My dogs were boarded at Fur and Feathers for over a week. When I picked my dogs up I was informed that they had ticks. This surprised me because my dogs have never had ticks before. They informed me that the ticks had been removed. A week later both dogs had ticks all over their bodies. I took the dogs to my vet and they had flea/tick baths. I was informed by the woman at the counter that there had been a number of dogs that had boarded at Fur and Feathers and the dogs had also got ticks there. After throwing out the dogs bedding and picking up huge ticks where the dogs slept I called Massey Services to come to my home to treat the whole house for ticks on the suggestion/encouragement of my vet. Whatever you do, do not board your dogs at Fur and Feathers. read more

WORST EXPERIENCE OF OUR LIVES! They have a web cam in the pet play area so that you can watch your dog playing and give yourselves peace of mind. What we instead watched was one of their vet techs, Tommy, knee our dog repeatedly in the ribs and attempt to kick him in the chest. We have a 110 lb. Lab mix who is very playful but can be a difficult though not aggressive. When we dropped him off I asked that he have one on one playtime with a tech only and was assured that would happen. Instead he was thrown in with a mix of dogs smaller than him and when he began "climbing on" (if you get my drift) the other large dog in the room the vet tech lost his cool and began to abuse our animal. We immediately called and asked that he be removed from the room until we could get there (5 minutes later) to pick up our dog. He was not removed - instead a female tech was sent in and she removed our dog from the room (which was FINE and should have been done before he was abused!!). The owner completely brushed off the incident as if it was no problem and the tech went back to work with other people's dogs. We will never be back and are seeking criminal action against the tech and the kennel as well as making a complaint to animal control. As if all this wasn't bad enough they do not return your calls to check on your dog. We called three times over the course of three days and left messages and none of our calls were returned - we had to actually go there to check on our dog. They also had a dog with mange or fleas or some kind of skin problem that was obviously ill in the play area and did not disinfect or clean any of the obstacles/floor before putting more dogs in there. read more

over the course of 3 days after i picked my dog up from a 3 day board at fur and feathers, i pulled 26, yes 26, ticks off of her. she was on tick control medicine and i had even given her a dose of ivermectin 2 weeks before having her boarded. as a person who has personally suffered many years from lyme disease (yes, it exists in florida!), i was overwhelmed with frustration and fear. sorry, guys but there's just no way i can trust my dog to a facility that has a tick problem this bad. also, i was never given a login/password to access their in-room live cameras. aside from the ticks and the camera issues, this place has a lot of potential. read more

I traveled within a 30 mile radius to find a clean, upscale establishment to take care of my dog while I travel. It was not an easy task, last place I stopped was Fur and Feathers Pet Resort. From the warm welcoming staff, to the smell of cleanliness when you walk in the front door I was sold! I toured the facility and was very impressed with the whole set up and playtime programs available for my dogs stay. My dog LOVES it here and cant wait to go back!!!!! read more

We use Fur & Feathers for all 6 of our pets (3 dogs and 3 cats) and they're consistently fantastic. Any time we have been traveling, they are quick to answer the phone and respond to any of our questions. We have 3 fairly big dogs (~50lbs) that love to play so it's always a good sign when they aren't scared at all when we drop them off at the facility. read more

Prior to our trip to Fla to thaw out this past Feb we found Fur&Feathers on the web, contacted them and made a sight unseen reservation, primarily due to their website and very professional, helpful staff and the great reviews. This was our first trip from Michigan with our new 5 month old Goldendoodle, Bailey. Upon arrival to Fla, we were invited to stop by Fur&Feathers for a meet and tour the day prior to our reservation date. Without a doubt we made the best choice in daycare. The next day we dropped her off with pure confidence in her care. Several hours later, we picked her up and her behavior told us she had a great day. Several days later we planned an all day shopping trip and Bailey was delighted to return to Fur&Feathers. I highly recommend it. Great staff, great accommodations, very positive environment for pets. We will certainly visit them when we are back in the Orlando area. read more

We have been taking our beagle to fur and feathers for probably 8 years and have been throughly satisfied! The staff is very warm and comforting to our dog! The owners are compassionate and very knowledgable of all types of pets ! Our dog especially likes the play time and the attention given when she arrives. You gotta give them a try! read more

WORST SERVICE EVER!! We reserved a suite for our English bulldog skippy for with the gold package. Our skippy was supposed to be walked 5 times a day, 2 play times and tuck in before bed. We paid extra for the camera in the room to see what he was doing oh boy were we in for a surprise! Skippy was always in his "suite", he peed on his bed for 2 days without them changing the bedding. Due to the fact of them not taking him out. His breed is supposed to have water at all times which was not the case in there he was so dehydrated we could see him panting and his face and tongue red from not having anything to drink for over 5 hours. We constantly called for them to give him water which no one ever answered the phone. When we went to pick up I told the girls at the reception desk what my complaints were they were very nonchalant about it and tried to brush it off. When i asked to speak to a manager they said the owner was not available. I told them i needed to speak to someone now and a girl named Jennifer came as I explained to her what i seen in the camera she again tried to brush me off until i showed them screen shots of what was happening in Skippys "suite". There was poop everywhere and pee on the bed for days. They then called the owner and a discount was given. No amount of money can justify how our pup was treated at this facility. He was so jumpy we couldn't even touch him, he had a bruise and scratches which couldn't be accounted for. I would never recommend the "spa" to anyone not even my worst enemy. read more