I have debated posting a review of furniture by brad for some time now, because I thought that it may hinder receiving the refund that Brad has promised me... I see now that the refund will not happen without legal action, so all I can do now is try to warn as many people as possible not to purchase from this company. Our dealings with Brad were almost exclusively done through email and contact with Misty - who was the only pleasant part of our experience. She even admitted multiple times that Brad was doing us wrong during the process. We contracted them to build a porch swing, barn door, countertops and wooden vent hood. Multiple scheduling issues, missed appointments, no call/no shows, and ignored phone calls later, we got started. The guys would show up for a couple of hours and then leave, not to show up for multiple days... The swing and barn door turned out nicely, the countertops not so much, but that was as much our fault as Brad's (design issues). By Brad's own admission, the vent hood looked nothing like the photo we provided and they couldn't figure out how to make it work. Brad agreed to a refund over three months ago, but now refuses to answer my calls or texts. If you do decide to deal with Brad, I strongly recommend conversing through email and recording any phone calls to document the process. Shortly after making this post on Brad's Facebook page, I was blocked from commenting on the page. I don't feel that my post was rude, I simply stated the facts. I even took responsibility where applicable. This is typical of how we have been treated throughout this process. Read the reviews and check out the better business bureau before you decide to buy from this company. They have an F rating from the BBB. read more

Another update- still trying to get all of my money back. In the meantime, checkout these 2 links.....one is for an article here in Nashville publicizing all his lawsuits from customers, second is all the warnings/alerts from the BBB. RUN from this guy!!! PS- don't forget to read all the other negative reviews down below that YELP has hidden in a link you have to click on. https://www.scoopnashville.com/2018/09/furniture-by-brad-hit-with-multiple-lawsuits-from-customers/ https://www.bbb.org/us/tn/nashville/profile/furniture-designers/furniture-by-brad-0573-37138461 read more

I do not recommend Furniture by Brad. We paid 1/3 of total price of 2 carpentry projects up front. Job is left incomplete now 3 weeks past the original completion date. Neither owner or Office Manager are responsive with possible resolution. Communication was ok ...until their first day on the job. After that, the Company allowed us to wait for them to show up on 3 separate scheduled work days without telling us they were not coming - not even a call to say something had come up. The owner wants the office manager to handle all communications, but the crew doesn't seem to be following the office manager's schedule- when she assured me they would arrive. Still waiting for full refund of money paid. We are very open to discussion of resolutions with the Company, but they have stopped responding to our phone, text or email communications! read more

Purchased in 2016 a dining room table and hutch. I had issues on getting the furniture by the delivery date and spent months emailing and calling this company just to get my order. After 4 years I now have an issue with Powder Bugs. Which I believe was in the wood hutch when delivered. I saw piles of dust on the floor and thought it was just settling. I can now see holes where the bugs have destroyed the hutch. Called a pest control company to see if they can do anything to remove the bugs and they had not seen this before in furniture. After they researched it takes 3-4 years for these bugs to begin major damage and lay eggs. There is no easy fix to remove the beetles and I will probably end up having to throw away $5,000 worth of furniture because it was infected when built. I just have to hope they bugs have not infested my wood floor and walls. I can't be the only one with this issue. read more

Furniture by Brad is awesome! Customer service from beginning to end is great. Brad built a custom swing bed for our front patio that is perfect for warm days. He also built a custom office desk for me. I told him what I wanted and he built it with perfection. read more

Horrible. Project took MUCH months longer than the date promised and once it was finished, the final product was very low quality. Drawers were incorrectly installed so they barely open and close; they should be symmetrical, yet the drawers are different sizes. The stain looks bad.I am bummed that we waited so long for such a poor quality product. read more

Buyers beware! Brad was quick to take my deposit and then 3 months went by with no contact. Then excuse after excuse. We tried to get a refund and he refused to give the full amount as he had already "bought the wood". I never saw a drawing or agreed on a design so how could he have bought the wood? We finally threatened to sue- served him w a certified letter that he refused delivery for. After my husband called (from a different number as he and Office manager, Misty, were not answering my calls), we got some money back. But he still kept $350 for "all of his trouble". I should've done my research as many others have complained, too. Do yourself a favor and don't waste your time and money! read more

My experience with Brad was not good either- RUN! The finish on my swing was aweful, now after paying 1200 I'm out here fixing his mess- please look elsewhere before picking him.. I'm mad at myself for not reading more reviews now here I am taking my time going to every website I can to review his work! read more

I emailed one of his employees about my furniture and have not received a return one. For over a week. I am wondering if this company is real, since their phone mailbox is full. read more