The customer service was good. Lots of furniture to select from. A bit pricey. I didn't buy…read moreanything but we had a good interaction with the sales rep.

We bought a brand new mattress yesterday. The customer service representative understood fully what…read morewe wanted from us, simply describing it. He was able to help us. Find a great mattress with a discount within minutes. Also had it delivered this morning. They were on time, friendly, and answered any questions we had. Great experience! Would definitely recommend!

I bought a Living Room Couch & Matching Chair which looked great in the showroom. When they were…read moredelivered, however, I looked like a midget in that chair. It swallowed me. Jordan's came back and refunded my money....no questions asked.

I have a king size mattress that I paid $3,000. for with a 10 year warranty. It is now 8 years old…read moreand has broken down. Both adults sleeping on this mattress are under 180 pounds each. When I sent pictures (required) I was told the life of a mattress is 7 year. I was offered a $300. credit toward a new mattress and they are running a 15% promotion as well. I feel the sale was a scam to buy the higher priced mattress. I could have had a king size mattress for half of what I paid. Had I known the 10 year warranty was fraud. I expected Jordan's to fight for me as their customer with the manufacturer. I was told the indention needed to be 3" deep before any warantee would be considered. They no longer sell the mattress but said they try to stay competitive and sell various manufacturers mattresses. Will no longer shop at Jordans.....

Excellent customer service Got a great Dining table at a…read morebig discount Delivered way before expected date Very friendly great selection And great customer service !

Everyone we spoke with was pleasant and knowledgeable. And as it turns out, there was a lot we…read moredidn't know about stools so, we appreciated all the assistance. We ended up with four beautiful new ones on our very first visit. Store is clean, laid out well and a pleasure to browse. The stools were "in" exactly when we were told they would be. The young man at the pickup door was very nice and really helped load our truck so the stools wouldn't get damaged on the ride home. So important that the last person you see at a business was just as nice as the first person. I would recommend them to anyone. Linda & Bill, Weymouth, Ma.

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

Wish I could give zero stars. Bought this brand new and it was delivered to me with multiple…read moreCARVINGS in it, not scratches. Mind you, it was a huge hassle, even getting them to deliver it and it took over a month to set up a date. If you try to ask if there's a certain window of the day they will arrive, they're unable to give you that until the day of delivery.... That's absolutely insane and I don't know how people that work normal jobs and aren't working home, schedule things like this? Because, it was extremely difficult for myself. Then when it arrives like someone took a knife to it in NINE different places? When I called to have this taken back, they were unable to that night and mentioned friday. I agreed to set it up Friday then they call saying they don't have anything until 6 weeks.... So now I'm stuck with a carved in piece of furniture like someone was g0d damn wood carving. I mean, they don't call it discount for nothing; Absolute joke- I should've bought from Ikea and endured the annoyance of putting it together. You're definitely better off buying furniture elsewhere.

I love this store. I spend most of my time at the Hanover location, but I do find myself roaming…read moredown to Plymouth every so often, just to browse! Inventory is online, so it's super easy to buy. Prices drop on a schedule but don't wait too long because things sell! Delivery isn't included in the purchase price so you are paying for that but if you don't have someone to muscle furniture into a truck and home for you, it's well worth it. I've even shopped online without even driving to Natick to examine a chair because I just knew it was the perfect chair to zuzsh up my gray living room! Last week I moved furniture around in my home, re-purposing some pieces, donating some pieces to Salvation Army Thrift Store (also a great place to shop!) all to change up the look in my decor and scale down the size. Finding one display cabinet and a gorgeous French bistro'ish table later I was happy. Of course, waking up at 3am and realizing my Ethan Allen chairs were NOT going to come close to coordinating with the perfect table, meant one more trip for the chairs the store had coordinated in a display with the table! Delivery of the table and display cabinet was within a week, I took the chairs in my car, and done! There's everything here. Furniture, lamps, wall decor, area rugs. All styles, all prices, all ready to go. Check out the website, make your list and elbow a designer out your way if you need to, because if you love it - someone else is watching it and loves it too!

Best place to find just what you are looking for , and the prices are very reasonable on most…read morethings. Friendly helpful staff

Ask for Jo! She is extremely helpful and pays great attention to your ideas and needs. It was a…read morewonderful experience shopping with Jo.

I'm one of those people who looks around and goes back later to complete my purchase. Bethany has…read morebeen so very patient and helpful in helping me find exactly what I was looking for. She is always cheerful and professional, and I look forward to visiting her again [I have a couple of ideas...].

$27.41 for a SHIPPING LABEL??? Are you KIDDING me??? I'm not giving another cent to Bed Bath and…read moreBeyond for their unethical, greedy, GOUGING of their customers. I'll never buy anything from BB&B again!! This purchase is going in the trash, you SLEAZEBAGS. Look at this stool, with one end jutting out 3 inches beyond the base with no support, making it very unstable and easily tipping over. Would you sit on this "portable camping stool" PIECE OF CRAP?? 2,000 reviews on TrustPilot with a rating of 1.1 stars, so 91% of customers gave BB&B a one-star rating. 1165 ratings on Consumer Affairs with a rating of 1.0, meaning ALL 1165 CUSTOMERS gave a one-star rating. I'd love to know how you came up with 62% recommending your despicable business practices. "Beyond requires the use of our provided return label for all product returns to ensure a refund or replacement. With many return warehouses nationwide, using a different label may result in your item being lost or unidentifiable, preventing return tracking and the completion of your return." Predatory, contemptible company.

finally the ax came down on this iconic retail store! it was…read moreinevitable that this company could not compete with the big box stores that has everything in one stop shopping! even the prices on some or many items were much higher that other stores! what's sad and disturbing that today i used my last coupon and at the register the employees were so mad and upset with this company without warning or severance or even to talk to them. it's very evident that these out of work employees will soon be left out in the cold! i can see why the work force in general has no loyalty to their company! time to say good by and lets replace this location with a big box store like costco! my support is with those hard working employees that have been blindsided!