When we first started trying to furnish our house from scratch after living in an RV for 15 years,…read morewe were quite unhappy to discover that most furniture is sent to you in a BOX and you have to assemble it! DIY furniture is definitely not what we had in mind. So, I started looking for companies that would deliver and assemble and was so fortunate to find Z&R Furniture. We bought several pieces of a bedroom set from this company, and they were delivered and set up today. This is an absolutely stellar company! I was having trouble ordering online, and they messaged me and said to just call! So I did. They were very nice, and completed my order over the phone, with no issues at all. Excellent communication throughout the entire process, even when I emailed them worried that I might have inadvertantly ordered the wrong color. They emailed me back immediately assuring me that I ordered the one I wanted. They let me know when they expected the shipment, and also when they received the shipment, and that they would be out the next day to deliver and set it all up. They called in the morning to let me know they were on the way, arrived in the time frame that they told me they would, and were so very kind and professional. I would go out of my way to do business with this company again, instead of ordering elsewhere. Professional, kind, courteous, and genuine with superior customer service.

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.

I ordered a bedroom set on 4/4/16 and I didn't receive it until today 4/20. I knew when I ordered…read moreit that they didn't have it in stock,it was in a warehouse in a different state which I was okay with. The estimated date of arrival so I ordered it anyways. However, that date got pushed back twice which was more than frustrating. If it didn't take me so long to get this furniture I would have given them five stars. The set looks of good quality and looks equivalent to the picture. Alex has great customer service skills. I did all of my ordering over the phone since I moved from a different state and it was a very easy process. All in all I had a just okay experience with them. I definitely won't order from them again if it's not in stock, but if it is I would come back for sure.

From selection, thru purchase and delivery, Snoozhouse was a stellar experience. I've bought from…read morethem twice now for separate "sleep" needs, and both times were a refreshing sales interaction. Rana was informative about health & wellness in general, but especially so around the importance of sleep! I made the jump to an adjustable queen base (along with a significant mattress upgrade); it operates with a simple remote and delivers incredible comfort, especially in zero gravity position. Sean and Hassan were super on my first visit ~ I had a half hour to purchase a mattress which I needed delivered the next day for my daughter's unexpected visit. Done deal! They make it happen ~ my absolute gratitude for this lovely small business addition to our community!

We bought a sectional and a chair through Snoozhouse in Warrenton, VA and the service was…read moreoutstanding and topnotch. Rana and Lidia were amazing. The value of the furniture outstanding and the price perfect!!! I try to support local businesses as they can be way better than chain furniture stores. If you are in store for a couch, sectional, bed etc... check out Snoozhouse!!! You will be amazed. Thank you Rana and Lidia for your exceptional service and customer service!!! I will recommend your store to my family and friends!!!

Rankin's is the place to go! I was in the market for a couch and went to a more "affordable"…read morefurniture store. I was vastly disappointed. My family has been coming to Rankin's for years, so I decided to patronize a small business. I went in to window shop just to get a feel for what we were interested in. I was immediately greeted and they let me look at the showroom. I fell in love with three different couches and they offered me literature on all three. I immediately returned upon opening to make a purchase. They helped me customize pillowcases for my new pieces. I even got to talk to Mr. Rankin himself! Delivery was easy, too! They hauled my old furniture away for a small fee. I adore my new couch and loveseat and get compliments often. This was two years ago and I'm still satisfied! Don't pay for chain store furniture- support a small business and get what you paid for!

I stopped at this furniture place about five years ago and received a very warm feeling the…read moregentleman told me all of these things are made in the United States and that made me feel good. I returned just recently again with my husband and purchased a wonderful big couch. The couch and storage ottoman were on sale. The sales man was informative and was able to adjust the delivery to my house - on my time! This was amazing to hear this! Usually companies with give you a 4 hour window and at the most inconvenient times. I HIGHLY recommend shopping at this local small business.

Had a great interaction with the owner Christian. He was knowledgeable and very kind and…read moreinformative from beginning to end. He worked on getting me beautiful chairs for the dining room. Will definitely be back for more! Would highly recommend. Showroom is large and extensive inventory.

When perusing the local listings for furniture on Facebook marketplace, I was at first happily…read moresurprised to see the exact make, model, and even manufacturer of the bed and associated pieces in my Master Bedroom! Not some knockoff POS! Huzzah!!! And then I saw the price tag these scheisters have popped on it, calling it a "deal".... pfffffff. I actually dropped my phone, I was that stunned. $400 markup over what you'll pay direct from the manufacturer, INCLUDING shipping AND white glove service. And it's not as though so much time has passed since I bought them, either. I purchased my set in the last 90 days, but (sadly) also long after the Christmas and after-Christmas sales were over. So I reached out via message through Facebook marketplace to voice this, and my combined concern and displeasure at this considerable markup. Charging $1200 when the cost is just over $800... that's stretching the American Dream into Used Car Salesmen territory. Screenshots below for you to see their "customer service" hard at work. I have shared this information already with the MD and VA chambers of Commerce, the BBB, local counties to us both, etc.. My final stop is now to inform other potential consumers so that they may make balanced and informed decisions. Namaste.

Definitely, when I need something like a chair, a table lamps all kinds of things dishwasher ovens…read morerefrigerators any thing you need even the kitchen sink. The people in Manassas are so friendly and helpful. You wouldn't believe it. Thank you for being there.

We are fortunate to have a Re-Store in our area. You can donate unwanted household items or buy…read moreitems for your place at a decent discount. There are plenty of items to look through (old and new) to bring character into the home or space that you intend to work on. Lots of peace of mind to bring things that you can no longer use making this a great rotating operation. The proceeds and donated items go towards building homes for low income individuals/ families that can receive a mortgage based on income. At least that was what it was when it first started. (I had the opportunity to volunteer on a renovation of a home as a youth and found it a rewarding experience to meet the homeless family that would be moving into the finished structure.) Just as in other thrift stores, this place has discounts up to 50% based on sticker colors. +Plenty of help to load items into the vehicle. +Pleasant staff! +Clean and organized +ample parking I've always had a great experience here and recommend it as a first stop before looking elsewhere.

so I purchased over $8000,00 worth funiture items . worst part is there employee damaged my…read more$2000.00 jewelry armoire wrapped it up try to cover it up I called them out on it they had a gentleman call us who said let me see what I can do never heard anything back from them. this was your employee who caused damage by bringing the jewelry armoire down your stairs this is unacceptable and unprofessional as a business and for the owners to allow this . I have also filed a bbb and consumer protection compliant and will take other actions if this isn't made right as your employee caused the damage to the jewelry armoire and it's on this and that amish to make this right as they caused the damage .

Horrible customer service and rude manager. Beware when purchasing items. I will never never buy…read morefrom the furniture portion of this business.

This store is closed - we drove to Tysons to find out the hard way. Would be good if they updated…read moreApple Maps.

The pillows are nice. I own two. So I after I left my kid's stomach suddenly hurt. He remembered…read morethere was a restroom at Casper and said he was going to go. I said we should find another one but he said it was an emergency and didn't have time. Well, ok! Anyway while I'm contemplating buying a weighted blanket the employee comes and tells me 6 times that "it's a private bathroom you really should ask" and every time I say "sorry" and "it was an emergency" and "my son ran directly to the bathroom because he didn't have time, that's about it" he just keeps repeating "it's a private bathroom you know, you really should ask" and at some point I ask if he wants to tell my son that and he says... "it's a private bathroom you really need to ask permission" Lmao. Even funnier is that there is zero "private" signage just a big triangle with the men's and women's symbols and giant text saying "restroom." So like, instead of getting mattresses out the door he needed to give me and my family an etiquette lesson like this is our hobby. I guess my other hobby is writing negative yelp reviews about jerk employees and never buying products again. I mean, not until now but hey why not start.