The service was exceptional. Justin, the sales representative, answered all of my questions, made…read moreme feel comfortable throughout the process, and helped me find the mattress that best fit my needs at a great price. I highly recommend this location, and I especially recommend asking for Justin. His product knowledge, professionalism, and outstanding customer service made the entire experience enjoyable. It's rare to receive this level of service these days. Thank you, Justin! Ronnie (Customer)

Cool store! Lots of interesting home decor options, kitchen stuff, lamps and lighting, furniture -…read moreand more! I bought a few small items last time I was in here - some kitchen handtowls that match the greens in my kitchen. I was also surprised to find a hot sauce collection by one of my favorite hot sauce companies - so I bought the set of hot sauce as well. EDIT: I went back here again last week and bought a couple of clear glass containers of different sizes to hold a bunch of colored, translucent stones and jewels for bathroom decorations.

I have to say I love me some Home Goods. The husband and I happened to be out in the area running…read moreerrands so of course I told the hubby we should stop by and see what they have for the abode. Also I needed to return and item I bought accidently at another location. Just FYI, as far as returns, I did not have a receipt for the item however they did accept the return as the price tag was still in place and I asked for store credit since I knew I'd likely be buying something on this visit. Each store has different items but the set ups seem similar as to how things are categorized. They have great décor items from rugs, to accent pieces to everything in between and the prices are much better than similar items you'd find in catalogs of other stores.

This sawmill is the best! They were able to do a very quick "small job" for a boat building…read moreproject with very short notice. The staff is friendly and helpful. The work is superb and their custom wood-working capabilities are extensive and beautiful. VERY STRONG RECOMMENDATION. Don

This review is for a 4' x 4' x 1 1/2" walnut slab that Eco Friendly made for our custom dining…read moreroom table. We checked a few other custom woodworking shops and were completely underwhelmed by their service and overwhelmed by their prices. One Saturday morning we visited Eco Friendly and met Scott Petercsak. At that point, we knew we were in the right place. Speaking of the right place, when you pull in, it looks like you're entering someone's driveway. Go slow, admire the horses, and 300 meters further on, you'll see the kiln and sawmill. Wear your boots, bring your coat, and prepare to be amazed. This is a serious operation. Scott showed us at least a half dozen wood choices: walnut, oak, poplar, chestnut, it's just amazing. We chose two 8' walnut slabs. In two weeks, Eco Friendly cut them down, edge-glued them together, and finished them beautifully into our tabletop for $1200. We did not want live edge, but - if you do - they offer countless live edge options. In addition, Scott and his crew seem capable of designing and creating just about anything you can dream of.

We've been using the massage chair purchased from Hitrons store for over two years without any…read moreproblems or issues. Our family uses it every day, taking turns and waiting patiently in line. Sometimes it relaxes us so much that we fall asleep, and we have to wake each other up. It's truly the best investment in our home's recreational items. Recently, we had to sell our house and move, so we contacted Hitrons. They promptly arranged the moving schedule and packed the massage chair incredibly well in a short time, seamlessly easing our stress from moving household items. They communicated promptly and efficiently every time we had questions. Hitrons is the clear winner, providing the best products, prices, and customer services . We highly recommend Hitrons overall.

We had an overall great experience with the entire team, from purchase to maintenance, delivery,…read moreand customer service. I am very pleased and satisfied with their service. I highly recommend them to everyone.

When we first started trying to furnish our house from scratch after living in an RV for 15 years,…read morewe were quite unhappy to discover that most furniture is sent to you in a BOX and you have to assemble it! DIY furniture is definitely not what we had in mind. So, I started looking for companies that would deliver and assemble and was so fortunate to find Z&R Furniture. We bought several pieces of a bedroom set from this company, and they were delivered and set up today. This is an absolutely stellar company! I was having trouble ordering online, and they messaged me and said to just call! So I did. They were very nice, and completed my order over the phone, with no issues at all. Excellent communication throughout the entire process, even when I emailed them worried that I might have inadvertantly ordered the wrong color. They emailed me back immediately assuring me that I ordered the one I wanted. They let me know when they expected the shipment, and also when they received the shipment, and that they would be out the next day to deliver and set it all up. They called in the morning to let me know they were on the way, arrived in the time frame that they told me they would, and were so very kind and professional. I would go out of my way to do business with this company again, instead of ordering elsewhere. Professional, kind, courteous, and genuine with superior customer service.

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.

We did a project in 2020 to install flooring in part of our TH using LL Flooring. We were very…read morehappy with that result. We recently decided to install the same flooring in the rest of our TH. Though LL Flooring's installer took the measurements, we had 3 boxes that were not needed. They would not allow us to return these boxes (we would have been willing to keep 1), because the project was completed more than 30 days after purchase. Each box was approximately $175. So disappointed given we were a repeat customer.

Our job had an extra box of flooring left over. When I drove 50 miles to return the box to the…read moreChantilly Va store they refused to accept it due to the fact it over 30 days since the installation date. I made calls to try to speak to an upper management personbut to no avail. After spending over $6000. I think they should have made an exception and refunded me back that extra box.

We purchased dining room set, 2 complete bedrooms, and a Murphy bed for the spare room. The quality…read moreis impeccable. The delivery crew was friendly and very professional. The tour of the facility was awesome, we learned so much about how our furniture was made. Everyone we had contact with wanted to make sure we were happy and cared for. Love our experience with Mark and everyone there! I wish I could rate more than 5 stars!

If you want beautiful, solid wood furniture and great service this is the furniture store you…read moreshould be shopping at!! We bought a dresser and 2 nightstands made in solid cherry at their annual October sale in Culpepper and they were ready for delivery ahead of their initial estimate. I provided my own drawer handles (I didn't see any offered that I wanted) and they gladly installed them on the dresser and nightstands. Delivery and setup in my bedroom (on the 2nd floor) was included and even helped me move the existing furniture around to accommodate the new pieces. I can't say enough good things about the quality of the furniture, the workmanship and the staff. The prices are in line with stores like Pottery Barn and others but the quality exceeds what you pay at these big-box stores. Touring the work shop is a must - the various woods and colors are amazing. Other accessories such as hand made pottery lamps (amazing!!), and decorative items are always for sale. (Thank you for my "kitchen squirrels" - they were wonderful gifts for my friends that bake a lot). If you have any doubts about their furniture, just look at the older reviews - they are consistent with my experience. You will keep this furniture forever! Will be purchasing more products in the future from these folks.

Great customer service from all of the people on the floor. Very helpful answering questions…read more Pleasant environment to shop in. Great prices and flexible return policy.

"A huge thank you to the team at Floor & Decor in Manassas, VA. Your staff especially Mr. Babak…read moreFarhadi and Mr. John Morsel " Your staff went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" And also all the ladies went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" Maryam Ansari