shopping at The Furniture House has been one of my experiences in purchasing furnitures. The owner…read moreis very knowledgeable, honest and helpful. I have received all my furnitures on the time with no delays. My furnitures were delivered to my home and setup by his team. They were on time and I had no issues with them. I would highly recommended anyone looking for new furniture to visit this store. They have high-end and budget friendly furnitures for everyone. Jason.

Outstanding transaction all around. Wonderful customer service and great communciation. High…read morequality, solid wood furniture at a price that won't break the bank. Each piece of the John Thomas dining set I ordered was packaged very well and arrived in pristine condition. Looks and feels great. Excellent delivery and installation, arrived right on time. I will buy from here again and highly recommend to my friends, family and neighbors.

Rene was great to work with. Listened to everything I said, didnt push me. I actually ended up…read morebuying a mattress he didnt show me. He didnt show me because I explicitly told him I had zero interest in memory foam..multiple times..lol. Just shows you that he truly listens to what you have to say. He was also very patient with my 7yr old who was running around, complaining about being hungry. It was really an all around great experience. I take delivery tomorrow for everything but the pillows. Hopefully delivery lives up to the high bar Rene already set.

Clean store with a huge selection of beds. They start you with their top of the line bed to see…read moreyour comfort level and then work their way down to a mattress in your price range. I was in here last Sunday - in and out in 40 minutes flat. The nice thing is I felt I could take all the time I needed. Jay was very helpful, friendly, and fun to work with. I'm looking forward to getting my new mattress in the next couple of days!

We do employee housing and have over a dozen properties that we furnish. In the beginning I went…read moreto all the furniture stores in the area... but once I came to Furniture House Galleries, I don't go anywhere else. Thelma is the absolute best! You give her what you're looking for and the parameters... she calls you back with the exact options you were thinking of. Everything is so seamless. And their delivery team is awesome as well. This is the GO TO furniture store... no questions. I don't have time to read all the reviews and not sure what any of the negative ones say... but this has become my one-stop furniture store. Always get exactly what I need and at a great price! (Ask for Thelma! )

Customer service was bad. They gave us a huge attitude in the chair was broken. We ordered two…read morechairs. One of the chairs were broken. The end got another one because one of them broke. And then that one was the same chair and still broke. And they still charged us for two chairs even though they sen sent us the same one. And the chairs were really expensive just for broken chairs.

Very friendly and helpful! Find the exact bed you need and help out with pricing! Very happy to…read morefind my new bed.

Great salesman, very knowledgeable of their products. Great sales on the big holidays. They carry…read moreall the big names Sterns and Foster, Serra, Sealy, etc....

Basem was the best he made every thing so easy for me and my family pick mattress wearhouse thank…read moreyou basem

ROZIE was GREAT! She was very helpful and suggested we do the bedmatch. She was able to show us…read moreseveral models and my husband and I chose the first one she recommended which was a traditional mattress. We also chose an adjustable bed frame and we couldn't be happier. Thank you Rozie, you were great to work with.

Is my second time shopping at Ashley's but this time was very different Isabel went above and…read morebeyond with her experience and service. If you come to Manassas ask for Isabel and she will assist you with her experience and beautiful smile. Thank you Isabel you're a rockstar!!!

Extremely Frustrating First Experience with Ashley Furniture…read moreThis has been one of the most frustrating furniture-buying experiences I have ever had, and unfortunately, this was our first purchase from Ashley and will most likely be our last. When we were shopping for furniture, the sales associate Ahmad told us that if we purchased a mattress, we would receive $800 off our furniture purchase. When we calculated the total payment, however, I could not see any difference reflecting that $800 discount. When I asked him where the $800 savings was, he gave us excuses and an answer that did not make sense. That should have been our first warning sign. Unfortunately, we were in the middle of moving and did not have much time, so we trusted the sales associate and decided to purchase the furniture anyway. We placed our order on 9/5, and we were told it would be delivered on 9/8. Instead, the delivery came about a week later -- and the order was not even complete. We received only a dresser and a bed. The bed was missing screws/parts, so the delivery team had to take it back. The dresser was also damaged, and we were told that a technician would come to fix it. No technician has come so far. Then, on 9/28, the replacement bed was finally delivered -- and guess what? It was damaged AGAIN and was also missing parts. The delivery team left it there, saying someone would come to fix it. At this point, my bedroom looks like a yard sale. I have a damaged dresser that still needs to be repaired, a damaged bed that is missing parts and needs to be fixed, and my children are sleeping on a mattress on the floor because we still don't have a properly functioning bed. What makes this even more frustrating is the complete lack of communication and follow-up. When I contacted the dispatch team about the issue, they told me they didn't even know there was an issue with the dresser. How is that possible? It makes me wonder if anyone is actually keeping track of what is happening with customers' orders and complaints. I also called the sales associate, Ahmad, and asked to speak with his manager. He told me that he would ask his manager to call me shortly. It has now been three days, and I still have not received a call. So now I am left wondering: Who is actually going to follow up with me?When will someone come to repair the damaged furniture?When will I receive the missing parts?And who is taking responsibility for this entire situation? I understand that mistakes can happen, but this is not just one mistake. It has been delayed delivery, incomplete furniture, damaged furniture, missing parts, no technician, poor communication, and no manager follow-up. This is completely unacceptable, especially for a customer making a significant purchase while moving into a new home. I should not have to keep calling and chasing people to get furniture that I already paid for. This was our first experience with Ashley, and sadly, it has been the worst furniture-buying experience we've had.Based on this experience, I would strongly think twice before recommending Ashley Furniture to anyone in my community.

The service was exceptional. Justin, the sales representative, answered all of my questions, made…read moreme feel comfortable throughout the process, and helped me find the mattress that best fit my needs at a great price. I highly recommend this location, and I especially recommend asking for Justin. His product knowledge, professionalism, and outstanding customer service made the entire experience enjoyable. It's rare to receive this level of service these days. Thank you, Justin! Ronnie (Customer)

Don't take the add-ons…read more We got a mattress from this place. It was expensive, but it was comfy. My brother-in-law still comments on how comfortable that weekend was. It's a nice mattress. You go into a mattress place, you order a mattress, and they deliver it to you. That's how it works. But that's not all. They also try to sell you other stuff. They had some sheets. They were $45 sheets, but they were on sale for $15. We were stupid, and we took the bait. Go ahead and laugh at me. I'm being honest here and sharing this so as to warn people. But we could have gotten better sheets than that for $5. I have no reservations about going to this place (except for the other reviews - Heavens to Betsy). But just get the mattress, and get the sheets, mattress protector and pillows somewhere else.

Pros: Super nice people, good prices, upgraded base that had been damaged in transit…read more Cons: During the appointment I asked what the comfort level of mattress (expensive) was deemed. I was told firm, I needed medium-firm so I was good with that. After struggling for weeks for comfort I found that the manufacturer deems the mattress medium-soft. I'm now attempting to sell this mattress because it causes even more pain and even though I was misinformed I was told that "we aren't responsible for comfort issues". This is an ALL SALES FINAL store so leave the store and do your research if you are spending a lot of money. It's been 8 weeks and several contacts, I'm still waiting for the leg extension kit that I was promised. Would I go back, probably not for a high end mattress.

I purchased a mattress a couple years ago from this company and I was in the market to get 2 other…read moremattresses for my spare rooms, but before purchasing I wanted to see how they stood behind their warranty. The Allenton King that I purchased was sagging so when my parents offered to get me a good quality mattress I figured I would see how the warranty process went. If they didn't stand behind it I still had a mattress, but if they did then it would give me the opportunity bless someone the way I was blessed. It started out fine. Once the mattress my parents got me came in I contacted Barry via Facebook and he asked me to contact his partner via text. I was asked to send pictures of the mattress, the problem areas and the actual tag on the mattress. The pictures were sent and the approval came rather quickly. We set up a time for me to come pick out a new mattress. I inquired at this time about the return process of the old mattress and was told it would be discussed once I pick out a mattress. Up until this point I was pretty confident that things were going to go well. Upon going in to pick out the mattress was when things started going downhill. Upon entering the business I was wearing a mask. The first thing he said was masks aren't necessary for him. I told him I wear mine because I do senior Home Health and it is out of respect for my client and their family. He told me masks are stupid, but did say he wasn't calling me stupid. I was disturbed because 4 days prior to this meeting a local pastor we both know died from the virus. Due to the conversation regarding the pastor he was aware I use to attend that church. He then asked where I attend now. When I told him he said he use to be on staff and was so happy not to be there anymore. As many times as he said it I began questioning him because my church is AMAZING. At this point I'm just trying to get out of there because I don't feel like I can say what I want because if I make him mad I might end up having a problem getting the replacement. By now I've told the person who is getting the mattress that since it was approved I would be gifting it to them when it comes in so I didn't want there to be a problem at this point. He gave me instructions for return and said I would be without a mattress, but I told him it wasn't an issue because I had another mattress. I told him at that time that I don't have a truck so I have to get someone to bring it. He said he would be at the office most of the day Saturday. I told him I would try to get someone, but I had to check. He said if I couldn't we could set up something for the following week. The person who I asked for hurt at work so Saturday was out. I let him know so he wouldn't be expecting me. He told me to get with him the following week. I sent my first text Tuesday. He told me he didn't have any appointments scheduled yet so he couldn't tell me a time yet. At this time I explained that I only had a truck and someone to move it Friday anytime after 12. He said he would be there Friday, just not sure when. I told him if I couldn't do it Friday it would be the following week because Fridays is when I can do it. After that it was rudeness and I was told to check Thursday evening or Friday morning (such a great amount of time to plan when you are asking people to be available to help you) Thursday comes and I wait until 7:11pm as to not irritate him. I waited all evening to hear anything. Basically, he won't make the time to come to honor the warranty and give you the same customer experience as a person coming to buy. I vented to a friend who made an online appointment to purchase a mattress just to see if he would contact her. When I got up this morning I had a text at nearly 11pm saying he would be there 11-1130. Had she not done that I don't think I would have heard anything at all. I honestly am confused about what happened for him to start responding so rudely. I don't know if it was the fact that it was in regard to a warranty (which I doubt because everything was fine up regarding it up to the point of me coming in the office), our opposing views regarding masks and the Covid virus or the fact that he dislikes my church so much. Whatever it is/was this whole thing was testing the integrity of the business to see if they stood behind their word. I will go elsewhere to purchase the twin and queen mattress sets that I need and definitely won't recommend this business again!

Five stars!!! Sharam and his team were absolutely amazing and such a pleasure to work with. They…read moreeven stayed after hours to help me fit my new rug into my car without a single complaint. It was an amazing personalized experience, and I truly appreciated their outstanding customer service. To top it all off, my new rug looks absolutely incredible and is so comfortable!

Five stars! Sharam was excellent to work with and we ended up using him and his various crews for…read moreall of the needed renovations to our new townhome (painting, countertops, new floors and carpeting). Our floors look great , countertop is beautiful and the carpet is perfect. Sharam gave us thoughtful advice about which product to choose and did not push the most expensive option when it was not necessary. He was low key and helpful, never pushy and always easy to work with. I would not hesitate to use him again for any additional renovations and recommend him highly.