With so many furniture stores concentrated into a small area like Miramar, you'd think that making yourself stand out would be top priority. Right? Well, I guess not. It seems as though the primary/only advertising this company does is on Craigslist. Fine, that's ok with me. They had a bed frame we liked, so we headed over to the store to check it out. At 11am on a Thursday morning, the whole plaza was a ghost town. Man Candy joked, as I straightened out my parking job, that I could take up 4 spots at once if I wanted. There was nobody else parked in the lot. Anyway, most of the businesses in the plaza are out of business, which lends itself to the overall creepy atmosphere. So we walk into the store. The surly dude at the desk is on the phone. Doesn't look up. Doesn't nod. No eye contact. Certainly no hello. We looked around, the bed we wanted to see wasn't there. Man Candy went to stand in front of the guy on the phone. Still on the phone. 5 minutes pass, Man Candy is showing AWARD winning patience (he generally gives up after 10 seconds or so), and the guy is still on the phone. Finally, he hangs up and looks up at MC, as though he's being physically pained by our presence in his store. MC asks the guy if they have the bed. Guy does not know which bed MC is talking about. No idea. He searches the website, and doesn't say anything. MC finally asks "well, did you find it?" and the guy grunts "yes". "Do you HAVE it?", he asks, finally showing his frustration. "No." And we walk out, saying nothing further. If you're the owner of this store, and this guy on the phone is NOT you, you need to consider, immediately, hiring someone else. This guy will put you out of business. If that IS the owner of the store, good riddance. I'm sure you will be gone within 2 months. read more

My mom and I walked into this furniture store as we were checking out the array on Miramar Rd. The first sofa we saw on the floor had an enormous tear in it. A person that I took to be a customer (shorts, t-shirt, flip flops) said "Can I help you?" and we replied, realizing he was an employee at that moment, "yes! We're looking for a sofa that--" and he cut us off to say "We're actually closing right now, here's our postcard, you can look at sofas online and come back tomorrow." Terrible way to do business. read more

... Just ran some errands on a Saturday morning... decided that their are a million furniture stores in the area, and I'm tired of my bent mattress frame and should call around to see if I can find one at a decent price. ...Bingo! First call is Furniture Outlet and they have one at a decent price. I get off the phone and drive 5 minutes down the road... ... I tell the guy who greets me that I called about a bed frame ( the blank look on his face tells me he was not the one I spoke to). No prob, I explain what I want, he says let me check in the back (bad feeling begins now). He says I'm sorry we're out of that size. Really?!? Me: I just called 5 minutes ago and was told that you have it. Him: Apologizes and said he was not the one I spoke to (There are only two guys in there). FAIL read more

All the reviews about this place are spot on! They advertise stuff on their website that they claim to have only to find out once you waste your time going to the actual store that they don't have it and make no offer or attempt to order it for you. Absolutely no customer service to speak of. Zero stars! read more

After reading the reviews about this store I was a little worried about stopping in. But after checking out their website and seeing a bedroom set I liked, I decided to take a chance. Once I arrived I was greeted by my salesperson Josh who showed me exactly what I saw online. The furniture looked so much better than I expected, Josh was knowledge and professional and after speaking to his manager was even able to arrange a quicker delivery. He was even able to help me pick out a mattress set and recommend some really comfortable pillows. The guys here were awesome and would recommend everyone to stop in. read more

Furniture Shop - My new bedroom set and Hybrid mattress!! - Furniture Stores Near Me - San Diego, California

I bought furniture here 3 years ago and finally had time to write about this place. Greatly priced stuff... That's the one star. The lack of another 4 stars was for the crappy customer service. I bought a sofa and love seat. The hole where you put the stands in at the bottom of the sofa was messed up so it's missing a leg. When I emailed and sent photos they said they would repair it. In the end, after calling week after week for 4 weeks, I gave up. Never asked to compensate for it, never seemed interested I fixing it. Most likely won't come back since I can't trust that they're stuff is even in tip top shape. read more

For now I'll give 5 Stars to Furniture Outlet for online ordering process and for the beautiful and big online selection on Living Room furniture. Their website is very friendly as well. Pricewise, I hope I didn't pay too much for the pieces of furniture I ordered today. I just placed a big order of couches, ottoman, side tables and also a small desk I'll come back here after I see what they delivered and give them a new review based on product quality. I'm back 12 months later with my new review: I'm still giving them 5 STARS on furniture quality. Everything I ordered a little over a year ago is still intact. I guess I got lucky receiving real furniture. read more

BUYERS BE WARNED - RUN AWAY!! Don't Buy from FURNITURE OUTLET !!! (8990 Miramar Rd, San Diego). This place is run by crooks and gangsters! They try to intimidate and bully you after you sign their very crooked, cheating, lying contract. The store looks normal, but these guys will ship you something you did not order, and then refuse to change the product, or bill you for something you never got! - go to BBB.org to read complaints. They did not deliver as promised, and I cancelled my contract, but they refused to refund. They immediately and VERY AGRESSIVELY sent my bill to a collection agency for the FULL AMOUNT of the purchase, EVEN THOUGH I NEVER RECEIVED THE FURNITURE!!! PLUS they doubled the amount of the bill with $1000s in LATE FEES! My credit card company - CHASE - reviewed the transaction and sided with me, crediting my card for the whole amount, but "Andre" - the manager/owner (but he will deny he is the manager/owner - but he signs all of the legal LLC documents), very rudely ignored the decision. Andre disses every customer who complains about him to the BBB in his responses, this guy is immoral and a hater!! Andre thinks that that are no laws that will protect consumers, and takes advantage of every weakness in the law to exploit consumers. He ILLEGALLY puts in his contract that "all orders are custom orders", so he can claim it is a custom order AND REFUSE TO CANCEL OR REFUND. PLEASE SAVE YOURSELF THE PAIN AND SUFFERING - Go to a legitimate store, like Macy's. You have no consumer protection from "Furniture Outlet" or "Andre". read more

I ordered a bedroom set for my daughter before we moved to the new house. Paid for it, set delivery date for Monday.. my billing address and delivery address were different. They delivered it to the billing address. Well... they did not deliver it to the delivery address after that... so I had to call every single day, telling them my daughter has been sleeping on the floor every night until they don't bring it but they didn't care... Finally they delivered the set on Saturday! I paid a bunch of money for delivery and set up (we had enough work for us with moving and settling in the new house) and we didn't pay enough attention.. did not see that there is a nice piece on one of the leg that is broken off! I didn't even bother to call. After what we went through with them, I just don't want to waste my time and energy. Terrible experience! read more

This place has the WORST customer service I have ever experienced!!! We purchased a sofa and two matching chairs. When we unpacked them, one of the chairs and the sofa was broken so we immediately called them to return the items (since we had to rent a truck to pick the items up). They said that they could not accept the return and to take pictures of the damages and submit a claim via email. After submitting the claim they allowed us to exchange the sofa and chair and when we picked up the exchanged items the sales man did tell us that the previous sofa was broken because he had dropped it. OK, seriously - you dropped a new sofa and let your customer take it from your store without checking it over first? When we brought the exchanged sofa and chair home and unpacked them, the chair was fine but the back of the sofa was falling apart and the bottom of the sofa had nails sticking out so it ended up scratching our hardwood floors. We took pictures and submitted a claim. We are still waiting for a resolution and it has been over a month now. I would NEVER do business with this company again. BEWARE. read more

Horrific customer service!!! Beware!! They take advantage of trusting customers. We agreed to take a $650 floor model dresser, for a mere $50 discount (from new price). They said it was in "like new" condition as it had only been on the floor for a week. We paid cash and returned to pick it up. As they were loading it in my van, we saw that it had undisclosed dammage. This was a black stain about 2" in height on the front face just right of the bottom drawer. They knew about it, because that stain was black paint that only they could have used to try and conceal the dammage. I stopped them from loading the dresser and pointed out the damage . I told them I did not want to accept it in this condition. I talked to both pseudo managers and all they did was restate their all sales are final policy. To top it off they were laughing about it since they had my cash in hand. I wanted to leave it there and take them to court, but it was not worth my aggravation, since we had to move the next day. It's just sad that a store has so little concern for a customers satisfaction. I advise you to avoid this store. If you do decide to do business with them, don't trust them and be very defensive or they will take advantage of you. I am sick over this transaction as I really wanted to take them to court. I hate being ripped off by dishonest vendors, who take advantage of my trust. Stores like this need to be tought a lesson. I hope you will avoid them, so they can go out of business. Update: After being forced to take this damaged dresser, I later found it to be full of insect carcasses. Therefore this had been stored in a dirty place for a very long time. It was not "1 week in store" as they stated. read more

Had to sue this guy to get a refund for furniture. He cussed me out repeatedly. I cannot express enough how much you should not shop here. The furniture is tacky to begin with. He has a bad reputation for false advertising and not taking returns. read more

Few weeks back, my wife and I (we are both Doctors) went there, looking for a dining table. The only sale person at the shop looked to be a gentleman, who was totally careless about our entrance to the shop. He was trying to be busy with his office phone. We also tried to be busy with looking at the tables for some time, and waiting for him to at least pay some attention and give us some guidance. Just looking at him not much frequently, then getting back to the tables, which were not much attractive though. Finally, while sitting behind his desk he asked us if we have any question. We replied, Yes! stepped forward some. "How many chairs this table has? 4 or 6?", we asked. He replied: it's 2, you can see! it means some are missing. This is why it's cheap! We asked, do you have the full set, it was available on your website! He replied no, here is all what we have. Then, he went back to his desk. We said okay..., and decided to look at the other tables as we drove some time in a rush hour traffic to just get to here. Still was ok, even though we got shocked with his courtesy! Anyway, we chose a second table. I felt he is not in the mood of helping, so just raised my phone and thinking to take a picture and then go to their website to see the price and availability. Suddenly, I heard like a thunderstorm that you can not take a picture! I said ok, sorry. I have not yet, then put my phone into my pocket. But he continued that "you should leave now!", and we left immediately. That's it! read more

Late last month, I purchased a sectional and recliner that were on sale. Prices and selection at this place are okay, but I'd definitely try to go some place else. The customer service was lacking due to the fact that I had been the only customer in the place and I felt as though the senior employees did not want to get out of their office desks and assist me in finding furniture. They did not want to get out of their chairs much less speak to me. They made the "FNG" do it and that was kind of cold and awkward. Minus 3 points for their customer service. read more

Customer service was terrible, the guy acted as if my questions bothered him. He put me on hold for over ten minutes and never returned to the phone. read more

It very too later for me when I read all the comment , I agree with all the people wrote , the employes here so rude and very bad service , I have a long story but with me the furniture outlet in Miramar Rd that the terrible store, and sorry have to say this bad word it a Fucking store I haven't see . And I wish they will close their business so people can't get more problems like us . Don't come here , don't wate your money here . And I want to give this store 0000000 star read more

My family is taking bets as to what this store is really selling out the back--because they sure aren't interested in selling furniture! Sunday afternoon, and there's one guy working, except he's sitting at the desk, surfing the net. People who went in before us left, people who came in after us left. He never even looked up. I had scoped out their website, which made all kinds of claims. So we wandered over to his desk--which, incidentally looked like a frat had recently partied there-- asked if they had sleeper sofas. Guy doesn't even look up when he tells us "no." But, says I, your website... And I'm serious, he replied "Lots of companies have websites." Still, we persisted, and got him to display their site and he said "We don't have any of this." And went back to surfing. On the plus side, at least he wasn't looking at dirty pictures. I don't know how this place will stay in business. read more

Some pros and cons to this place but the pros outway the cons hence the four stars. We searched MANY furniture stores looking for a TV stand and a bedroom set, Furniture Outlet was literally the last place we were looking at before making a final decision. We were leaning towards getting a TV stand at one place and the bedroom set at another. We ended up getting both at Furniture Outlet. They don't have a huge selection but what they do have is displayed well, good quality and very well priced. We had seen the same models or close to it at other stores and we ended up saving about $400.00. So, for display, quality and price they are awesome. Now for service-----there were two guys there. Barely acknowledged us at first. Not rude but not friendly either. They knew their stuff and answered all of our questions quickly and professonally. Set up financing and delivery with no problems. BUT---these two look like CRAP. They were both unshaven and in jeans and T-shirts...really?! One was even wearing a baseball hat. I couldn't tell if they were the salepeople or the delivery drivers. They store itself I would give five stars but the employees get three soo----four stars it is. If these two clean themselves up and are just a little more helpful and friendly then it would be an easy five. If they screw up the delivery I'll get back to you..,.:). read more

Wish I had read the reviews on here first! Usually I do so much research online before a big purchase and I thought I had done it by spending months finding just the right bedroom pieces (cal king bed frame, chest and nightstand) .I had hesitations after I walked in and the sales guy was dressed so badly and looked like I woke him up (at 3:30 in the afternoon on a Thursday!) tv on loud in background, he seemed helpful letting me compare the drawers on beds, explaining one was more 'high end, made much better and green'. I explained I've been waiting 10 years for a bedroom set and finally getting it so it has to be quality because I won't be able to replace it at all. Of course they have none of it, he orders and tells me it will only take a couple days to get from LA store and delivery will call me in a day or 2. He told me he was putting special notes in my file to accommodate my schedule. LIAR! A week later I call him asking what's going on. He tells me it should be there Friday and I will hear from delivery in day or 2. No call, then Sunday nigh (a week and a half affer ordering) delivery calls and has no clue to special notes and need a week to deliver it! The guy Andre told me he would have it tome by Wednesday or Thursday after ordering, this would make it 2 weeks after that!Finally deliver works with me and can do day and time, then they end up running early! my only good experience with this place has been delivery! The furniture came and is completely crappy!!! IKEA looks high end compared to this crap! I've had expensive and cheap and this is by far the cheapest I've ever seen! Some assembly! more like all assembly, and I was shorted more than half the screws!!!! The chest is warped all over the back, the screws on the back are not even screwed all the way. I call them today as it all came yesterday. I want to return the chest, I will bring it there. But they man insists I email pictures and they will get back to me in a few days!!! I'm now so fuming mad I go over contract carefully. I should have listened to inner voice when he said no refunds or exchanges. There's a reason you can't do this - they sell inferior, broken products, tell you it's made in US or Canada and all over my boxes says made in VIetnam. Horrible experience. I wish IKEA had cal kind beds I could have gotten quality stuff from there in comparison! I wouldn't recommend this store to someone I don't like it's the worst business in SD!!!!! read more

These guys just helped us furnish our new home. They couldn't have been more professional - the customer service is top notch! I would recommend them to everyone and will buy my furniture here again for sure!! Thanks Joe!!! The techs that came to my house were awesome too. I can't believe they only have a star and a half on here, they are a 5 star business for sure! read more

BEWARE.......CHEAPLY MADE FURNITURE. LONG COMPLAINT BUT WORTH THE READ IF YOU PLAN ON PURCHASING FROM THIS PLACE. I should have done my research before making any purchase from here. It was time for a new couch set and I had just gotten my bonus and decided to use it for new furniture, as my hubby and I had a baby on the way. Seven months pregnant we walk into this store. Didn't find anything on the sales floor so we resorted to their catalogs. The two men working (seems to be the stores ONLY employees) were very friendly and helpful. Hubby and I settled on a couch set, put a down payment & they gave us free shipping. Came back December 1st to pay it off and have it set up for delivery. Delivery took over two weeks!!! Finally received our furniture and TWO DAYS later when my hubby goes to recline it the inside wood splits and breaks, then when I go to pull on the handle to open the middle drawer on the sofa the handle rips out (it is only held together with a staple). I contact the store and speak with Joe, he tells me that's a Guardsman issue, so I call Guardsman and they tell me no it's a manufacturer defect and to call the store back and tell them that and that is is still under manufacturers warranty. So now starts the back and forth and being ignored or taking days to get a returned phone call, and I was lucky if I even got that. I made sure to be a thorn in their sides until I got a response. Joe gives me the email address of Andre (WHO IS A WORTHLESS POS) up at the O.C. store so I can send pictures of the damage, he is NO help and sends a single line response of "This is a Guardsman issue not ours". In the end Joe helped me get the couch replaced after multiple phone calls to them asking for help. Oh and the other employee Josh.....CLUELESS, he NEVER had any clue as to what was going on when you think he would since he is one of the only two employees there! We get the replacement couch and low and behold it's damaged. Fabric has a tear in one of the seat cushions, one underneath the arm rest and when I go to pull on the handle of the drawer it rips out, same side as the last one. So back to making phone calls and being told lies. I guess once replaced one time they will not replace again even though I had no hand in causing the damage. Joe tells me he will put a claim in, never does, tells me to email Andre again and that POS never responds. I call Joe back after several days of no response, he says he will take care of it and will call me when he gets word back from the manufacturer. I waited SIX weeks, never got a phone call so I once again call Joe. He tells me the manufacturing company will not replace it a second time. I call the manufacturer to speak with them and they tell me it's UP TO THE STORE on if they will replace it again. So Joe lied and really didn't give a rip because they have my money and its a done deal. I gave so much effort into getting this all corrected because I am not a rich person and I used my bonus to make this $1,511.98 purchase only to get effed over by a crappy furniture store. I am now dealing with with the manufacturer itself to get this resolved. The manufacturing company has contacted Furniture Outlet themselves and the store is not willing to help them in the least. I am not the kind of person that DOES NOT likes getting jerked around or lied to and this is why I give this place 1 star, I would give ZERO if it was an option. Also for the fact that this company is run by either liars, clueless idiots or just plain USELESS employees. read more

Zero stars.. BUYERS BEWARE bought floor sample sectional.. we looked at it carefully before signing a final sale form. they delivered the couch at night and once we put it all together we noticed a HUGE stain across the back. there is no way that we wouldn't notice this in the store, so either they delivered a different couch or something happened between the time we left the store and the time they delivered it. we went to the store the next morning to try to return it. the same sales associates that sold it to us were there. we showed them the pictures of the obviously damaged couch and at first they said "we have no idea how that happened." then they changed their story and said "o yah that was there when you bought it yesterday." they were no help and kept repeating to send an email to the customer service and you will get a reply in 72 hours. 3 weeks later and no email or phone call back. we're stuck with a damaged couch read more

This might be the single worst store and company ever. The people in there were useless and annoyed that we interrupted them while they were watching football. I should have looked on this site before buying anything...unfortunately I was pinched for time and had to make a quick decision. The stuff I got (bed set, mattress, couch) was relatively overpriced compared to Jerome's...which I went to afterwards and got a much better experience. I've called several times since I was in the store to find out when they could deliver. It's been postponed 3 times now. I just called and they said if I didn't have my invoice number then the 'computer' would take 30 minutes to find my order based on last name. Are you kidding? What computer in the world is that slow. They must have forgotten my order b/c someone just called from delivery and they magically just found my paperwork from 12 days ago. I fully expect that this furniture will be terrible if it eventually even gets delivered which i doubt. i checked their policy and there is no return policy at all. Even if this stuff comes back damaged (it's custom made) then customers have no recourse. DON'T EVER SHOP HERE...THEY SHOULD BE OUT OF BUSINESS AND IN JAIL. read more

GREAT PLACE! Went there 3 weeks ago, tried 3 or 4 beds. Went back yesterday and the salesman remembered which ones I liked and didn't like to a tee! Great prices for the great quality of the furniture. Happy to say my new mattress will be in my house tonight! Highly recommend if you want great stuff on a budget :) read more

Easy experience. I was in and out in about an hour. Picked up a bedroom set and coffee table. Only issue was a couple of missing screws, but they were replaced with no problems. Would buy here again read more

I could only imagine this "business" being a front for something else, based off my experience and reading the other reviews. Selling furniture doesn't seem to be a priority. There was someone at the desk to whom I asked a simple question, only to get a curt answer that really was just repeating my question in a "you are bothering me" tone. Then he was back to looking at the computer and ignoring me. I walked out and went to Mor to make my purchase. read more

Less than one star. I purchased a sectional couch from here back in mid-March. It took close to a month for it to be delivered and when it was, I noticed an immediate problem, the couch was severely lacking in quality. I was very disappointed and started questioning my purchase. I tried getting in touch with the store about it, and they referred me to an email address. I emailed and nothing. I emailed again and received a phone call. I expressed my disappointment on the couch. By this time I have had it for a little over a week and I notice it's already looking like garbage; the seats are caved in and the back cushions are already pressed in. The person's response? "Well I don't see how you could tell that." They then tried to explain to me how well made the item was by going over the materials. I told them that I knew what it was made of as I could see them through the paper thin fabric. After that, I was repeatedly turned to the contract I signed near where it says, "No Returns." I kept pointing out that after that, it also states something about "If customer service arranges a return, it will be at a 30% restocking fee" of which at this point, I was willing to take the hit for. I was then told that this wouldn't be a case for that. I asked what would be then and was told they'd grant a return if they made a mistake on delivery or missed a delivery date. So wait, they make a mistake and they charge THE CUSTOMER 30%?!!! That sounds awful. By this point, the representative hung up on me when I pointed this out. Do not purchase anything from here. It might be cheaper, but you'll end up having to purchase a new unit within a year or will have to live with a saggy couch. THERE IS A REASON THEY HAVE A NO RETURN POLICY and one of those reasons must be they know what shoddy pieces of furniture they are selling. read more

If there was a way to not give any stars I WOULD. The sales associate Ryan provided the worst customer service ever. He will never call you back! So when we picked up our table and chairs the box for our table was opened and unsealed. I contacted and questioned Ryan about the item, and he stated they opened the package to ensure all items were available. Upon unpacking the item we noticed there was large scratch on the top of the table. AGAIN... called Ryan and asked informed him about the scratch, and told us to make a claim and they will send a repair person to fix the item. He was yet informed we paid for a new item and we received a used one. My lawyer has been contacted and will put a claim with the BBB. read more

Horrible! I called to ask about an item I saw online and the "not so" gentleman who answered the phone was rude. There was no pricing listed on the internet I asked them what the price was and he rudely told me it was listed online. Then he told me to hold but apparently hung up on me. I would not even step foot into the Furniture Outlet. RUDE Rude Rude I only gave the 1 star because there is no choice for a big ole 0! read more

I've read the previous reviews and found it hard to believe. I went in to look for a king sized tempurpedic mattress set and found Furniture Outlet to offer the best deal considering tempurpedic pricing is the same everywhere you go. Although the associate was new, he was helpful. When posed with a question he didn't have a concrete answer to, Ryan phoned it in and got me an answer. Previous reviews stated that customer service was horrible. If so, then that individual must have been fired. It is true that they wore T-shirts, shorts, and flip flops but I was not concerned with that. Overall pricing and customer service were of concern. In the end, they stood out from the rest because of free shipping, customer service, free selection of two tempurpedic pillows of your choice, and a free tempurpedic Simplicity twin size mattress with purchase of a mattress set (tempurpedic's promotion which we upgraded to a queen size). They used a 3rd party delivery service and delivered on time. Perhaps the bad experiences could be from buying other furniture items but my transaction went smoothly. read more

The employees here are so very rude! I do not understand how they expect to sell with their kind of "lazy & I don't care that you're a potential customer" attitude. I first called to ask availability on a sofa. When i hinted that I feel the delivery charges are so high, the guy hung up on me. read more

I give them Zero Stars! BEWARE FOR YOUR FINANCES! This company is a scam artist. I bought a sofa from them to be delivered on a Tuesday. It took them weeks to deliver it and not on time! I called them to confirm when they would deliver it but they told me to wait another week! We then called to follow up to cancel it but the manager had said that they would deliver it that night BUT they never came! Finally, my wife called the manager to ask when they would deliver it but they told me that I had cancelled it WITHOUT my wife's authorization!! Now, we are receiving a debt collection for the amount of the furniture but we still did not receive the product!. . This will ruin my wife's credit points! AGAIN NEVER GIVE YOUR INFORMATION !!! SCAMMERS ARE CALLING US EVERYDAY SINCE WE CANCELLED THE ITEM AND THE INFO COMING FROM FURNITURE OUTLET ....THIS MATTER NEED TO STOP !!!! read more

We are very happy with our experience at the furniture store and the furniture and rugs bought . My husband and I went in looking for a new couch, entertainment center, and rugs. We had just bought an new house and wanted some nice elegant furniture to go with it. The salesman was great. We were in there for 2+ hours and never once felt pressured to make a decision or pressure to buy something and we appreciated this. There is nothing more I hate than pesky salespeople that ask if they can help you every 5 minutes and act fake like they care when they really only want to make their commission. When asked he was very helpful in choosing the fabric ( we are couch rookies and didn't know what fabric was easiest to clean and hide dirt.) he showed us fabric swatches to help choose accent pillows and helped narrow down what would look great with the couch ( we also showed pictures of what our living room colors were). We went in with and idea of a shape and style couch we wanted for the space we had and he nicely suggested a custom couch to fit the space we had so our living room wouldn't be all couch. I am almost 7 months pregnant and am now on modified bed rest and spend the majority of my day on this couch and I couldn't be happier! Along with the accent pillows and the couch, we bought an entertainment center , 3 rugs and rug pads. We are still waiting for 2 of the rugs to come in. The prices were great and reasonable for all that we were getting. The transaction was quick and he was informative as to when we could expect our new furniture to arrive. He called us when it came in and confirmed delivery times. He also notified us later that week that our rugs will take a little longer as they were new styles. The delivery was seamless and his crew took great care not to scratch our wood floors or walls. All in all we are really happy with the service and appreciated the salesman's help and no pressure attitude. We plan on getting a new coffee table in the future and plan to go back. read more

I recently graduated from college and needed some new furniture. I was looking for quality furniture that was not over priced like most of the major retail stores. Found this place on my hunt for a deal. I ended up buying a bedroom set and sofa. They had both at my apartment in a couple of days, assembly was easy. Same quality of products that I saw on the showroom floor. The people there were not pushy like most places you feel like they strictly work off commissions. I give it two thumbs up for someone with not a large budget and want quality products. read more

I bought a bedroom set from them, then went back a couple months later for an ottoman. They were extremely helpful, and very familiar with their products. I was able to get a credit line from them, 12 months interest free- score! With both purchases, they showed me familiar products with lower prices and helped me select the right one- they knew their vast collections from the catalog extremely well, I will definitely go back for another purchase! read more

I will never buy furniture from Furniture Outlet ever again. There are two old but good sayings that come to mind. "You get what you pay for" and "Always trust your gut instincts". I have always bought furniture from larger well known companies that have been in business for many years. This was the first time buying from a smaller type of business. I suppose since the word Outlet is in the name I should have known better. My gut told me not to order the Dinette set from here when I found out they don't even deliver and set up. You have to put the furniture together yourself. One of the first things that crossed my mind when they told me this was what happens if its damaged or broke, then how do I get it replaced? They said to bring it back to them and they would replace it. The same Dinette set was at another store that is a bit more well known and it cost about $75 more. I probably should have just bought it there and it would have been delivered and set up for me. First, I will say the Dinette set I purchased is actually very nice. It's solid wood and I do like it. My issue isn't the furniture itself but rather the major lack of customer service. I wanted to save $75 so I did buy it here and asked my dad if he could take me in his truck to pick it up (I don't have a truck) and if he would also put it together. Keep in mind, I'm a single mom on a single income! We picked up the furniture and brought it to my house. My dad put the entire table together after about an hour and a half. It has a base at the bottom that has a shelf and part of it opens for storage etc. We took out the very last piece which was the leaf and noticed it had a long scratch down the center of over half the length of it. I called the store right away because I knew I had to report any damage or broken pieces within 48 hrs of picking up the merchandise. I was so angry to find out that I had to take pictures of the damage, email them to the main corporate office who would review it. If they decided to replace the piece they would then send it down to the location I bought it from. Here's the KICKER ..... they told me I had to take apart the ENTIRE table AND put ALL of the pieces back into the packaging and boxes!!!!!!! That is the absurd!! You can literally NEVER get things back into the plastic packaging and back in to fit perfectly back into the box they came in! They suggested I try using a furniture marker to see if that would fix it. I ended up using the furniture marker. It worked okay. You can still sort of see it. But here's the thing, they made it so difficult to exchange/replace the item. Plus there are no refunds either. The guy I talked to completely missed the point. I shouldn't have to use a furniture marker. I bought something brand new and expect it to look like that too. I didn't realize I had to go through all of that to exchange the damaged piece. I was VERY disappointed with the customer service. Frankly, there was NO customer service at all. If I had bought this from Jerome's or Mor Furniture, it would have been delivered and set up, they would have noticed it right then and there and would have taken the table back and ordered a new one. I wouldn't have to take it completely apart after just putting it together and manage to put all of the many many pieces back in the original packaging. Buyer beware and be informed. If anything I certainly learned a lesson and will stick with reliable and customer friendly furniture stores the next time! read more

FEMALES SHOULD NOT SHOP HERE ALONE. I was looking for a counter height table, and I saw one on Furniture Outlet's website that might have been what I was looking for. My first clue to the nature of the store should have been when I walked in, 5 other customers were walking out, one shaking her head. On walking in, I was greeted by a man dressed in baggy shorts and an old t-shirt. His two male counterparts were dressed in similar fashion sitting at a desk. None had name tags or other identification to indicate they were employees there. (Later, I wondered if they hadn't robbed the store and the manager was bound and gagged somewhere in the back.) I found the table I was looking for and wanted to operate the folding leaf, which would also allow me to check the quality of the table. On reaching underneath, I discovered rusty, cheap hardware, which matched the level of "wood" used to manufacture the set. The three men got up from the desk they were sitting at and informed me that leaves were not to be operated on the showroom floor. (If I had wanted to buy a couch, would I have been allowed to sit on it?) I believe they don't want shoppers to be aware of what kind of quality of furniture they sell. My friend and I began to walk out and the three men hurled verbal insults at us. I believe if we hadn't left when we did, we may have been assaulted based on the aggressive behavior of the three men "working" there. There are plenty of other stores where you can buy cheap furniture. Let's allow Furniture Outlet go out of business just like the majority of other stores that once occupied the strip mall where it is located. read more

Pretty much just agree with everything said on here. the employees were lazy, unknowledgeable, and not helpful. It should have been a clear sign that this place was bad due to the empty parking lot on a saturday afternoon. I didn't end up spending any money there that day as they were incredibly useless, despite having what looked like some nice stuff at my price point. I ended up shopping at Jerome's with a million times more success. I eventually ordered a bed frame online at furniture outlet as they didn't carry it in the store. The worthless sales people said just look online and order whatever you want and it will come in a few days and returns are easy if you don't like it. Well it never came. After a little while, I got a simple email with two words that said refund completed, in addition to my order information. Nothing was explained about why I wouldn't get the piece or any alternatives. I called after 3 days of not receiving the refund and the guy wouldn't even look up my order, he just said it takes a few days, the item is probably no longer available from manufacturer, and hung up. Luckily I finally got my money back, but I plan to not shop at this place ever again, and thought it was my duty to yelp community to share my opinion. read more

What a terrible place. It seems like it is a business write off for some mega wealthy person, or a front for something else. Received a futon, not like the picture, the salesman says that was a futon cover on the Internet, and they don't have one. Never received a receipt, futon went to a wrong address. It's been 3 weeks, no receipt. They told me three times, look at the computer email, NEVER received it. TIP: if you are dissatisfied, call your credit card company and discuss whether you can dispute the charge. They may do it, but they can be strict too. Just use damage control and don't patronize them.It seems like this has happened to this company before. Why didn't I look up YELP or the BBB before I ordered? Dumb of me. Customer survice just a laugh. No access to a computer, they say, from their store for a receipt. The emails to them are worthless. Can go on and on. STAY AWAY!!!!!! Can't understand how they exist. read more