My particular experience here was great - although, I was shopping for mattresses, not furniture…read more (I do have furniture from Bob's, but I don't think that it's the best quality. You're buying DISCOUNT furniture so of course it will be different from a luxury brand...) Anyway, that's not what I'm talking about today. I'm talking about the mattresses. I bought a mattress for my apartment over 10 years ago with Bob's. It was a great mattress at first, but I noticed it began sinking in the middle over the last year. I have scoliosis, so a good quality mattress is really important to me. I decided to go back to Bob's for a mattress because they have a pretty good selection of mattresses at fair prices. When arriving, I was greeted by Fatima, who encouraged me to try all the mattresses until I made a decision. In conversing with her, I happened to mention my last mattress was from Bob's, and that it was sinking in the middle. Well, Fatima looked up my account and realized it was under warranty! She called her supervisor to confirm, and they gave me over 800 dollars back towards a new mattress. I was floored, and did not expect to come in and get such a discount! Keep in mind, however, in order for this warranty to be honored, you have to buy the mattress and the protector - which I did. I did the same thing this time around, too. And Fatima encouraged me to speak up if I didn't like this new mattress. They have a 90 day sleep guarantee, and she said "If you don't like it, come back and get the firm." I really appreciated that Fatima took the time to advocate for me, and I hope I love this new mattress. It was literally delivered an hour ago! (And the delivery service was great. The gave me a window the day before, I was able to track where the truck was, and the men were in and out in less than a half hour. They took the old mattress, no problem.) Really, I could not be happier!

Pleas don't purchase here, you don't know how any problems have I had with there delivery, no…read morematter how many times I have talk to costumer service. Pleas safe you some stress, don't buy at Bob's. Oh and also, they give my products to other costumers.

Jerome was super helpful and was really kind and informative. We love our new bed. Thanks Jerome!read more

I found this place online when I was looking to upgrade from a full to a queen. Jason was lovely…read moreand extremely helpful with selecting our favorite. He gave us plenty of time to cycle between the mattresses and offered helpful insights. I originally came in thinking I wanted the helix but found that the Leesa Legend was actually my favorite. Highly recommend this place to stop by before committing to a lifelong mattress. I really felt catered to.

Really disappointing that customers pay so much money for insurances that aren't honored or are…read moremediocre at best! Their THIRD PARTY repair company Dan Mark Appliance set up a repair call between the hours of 2pm-5pm. It's now 5:02pm, I took time out of work, loss money and time, and they are still NOT HERE! When called, all they could say was, "he's on his way." This is unacceptable customer service. No wonder people stay away from you guys and your stores are closing all over the place. Will Never shop PC Richard's again.

Always a good deal here. And you can haggle em down. I tried the home improvements and the chains…read more This by far the best price

Abdel was amazing!!! I came to Sleepare to try different online mattresses because I was…read moreoverwhelmed with so many reviews online. They have quite a selection of beds and entire store is clean, organized and very cozy. Our sales rep Abdel took his time and explained every bed and helped us choose the best one for us! They also match and give bigger discount on their beds and pillows. I highly recommend Sleepare! Literally the best mattress store in NYC!

Love sleepare! The sales associates were so great and had such good energy! I will be recommending…read moresleepare to everyone

DO NOT ORDER FROM THE WEBSITE. It has been a little less than two months from the time we ordered…read moreand we have not received our couch and the only time I received an email response to my constant requests for even an eta was when I called the store and the store said the website was not a part of the store and they would contact the website person for me. At that time, the website person gave me an eta of 7/17. It is now 8/9 and no follow up. I'm emailing, but I saw how effective that was before so I'm going to need to call the store again to get some response. I know we're in COVID and delivery is slow, but not keeping your customer updated on a big purchase is irresponsible.

Well, I had heard this place had a better service than the other competitors in the area. So, I…read morewent to this place and here is my experience. + The prices were reasonable in total - But I didn't like the lady's behaviour when she realized I have the intention to purchase something for sure. She was rude and disrespectful. She would not negotiate the prices, either. - Hint: Please make the calculation yourself to make sure you are paying the right amount. + I had a mattress, bed frame, sofa and loveseat and I paid 70 in total for delivery (local) and assembly which I think was worth it. - The delivery schedule was 12 to 2 and they arrive at 2:20 after I called a few times. + The door was in their way and they could not fit the couch. They had the required equipment to remove the door and put it back when they finished. In general customer service was not perfect but I think I got what I ordered.

Little difficulty with the warranty, but ultimately was taken care of. The city frame is very nice…read moreand sturdy.

Customer service phone number tells you they are in a meeting and sends you off to the website…read more They've got the sales funnel process all wrong. Their website reads 1 - 3 business days for mattress delivery but it took 2 weeks and a mattress with a big lump in it showed up. I'm waiting to hear back from customer service.