witnessed my friend have a terrible experience at this furniture store. After paying, they never got the broken piece fixed or shipped. The manager told me off when I called, and then the owner promised they'd fix it but never followed through. We were completely ghosted, and now we're out of both the money and the product. read more

Ordered a couch, got the warranty and unfortunately had to use the factory warranty less than 6 months later. Furniture World did all the right things and got me a replacement. 3 months later and the exact same issue. Again, Furniture World went out of the way in contracting the manufacturer and getting me a complete refund in the form of credit at their store. More than I had hoped for. 4 stars is rated on the furniture, or else it would have been 5 read more

Do not buy from here- they have had a piece of my furniture since Feb(purchased in Nov) and it is now late June. When I called they kept saying it was my fault and not theirs that I did not call to get updates. Claimed they tried once in Feb(no one called my personal cell that day or left a vm) and that I was emailed(no surprise that I also never got an email). When I asked when it could be delivered since I paid the delivery charge, they told me to pick it up my self and hung up on me. Its an XL ottoman that's the size of a bed.. haha. What??? Is it too much to ask to be notified of when my "delayed items" finally arrive and to get them delivered? read more

They were very helpful and had amazing customer service. We ordered several things from here and we're happy with all the furniture . This is just the living room furniture! They were on time & very patient when we had trouble fitting the chaise. read more

Furniture World NW - Chaise lounge - Furniture Stores Near Me - Bremerton, Washington

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While we did not end up getting a couch here, the service was ok and the selection was ok. Unfortunately the prices were quite steep which tends to happen with smaller furniture stores. Nevertheless their quality appears to be decent. Darren was awesome for sure. I would probably refer someone here if they had a bigger budget than I do. read more

Reasonable prices and great service from Nicole. Just be patient. Everything is taking a bit longer to come in right now due to COVID. read more

Buyer beware don't buy anything from them before you check out other stores in town they are overpriced and the quality of their stuff is garbage trust me I made that mistake and bought stuff from them then I had an issue with what I bought and they didn't care and said they wouldn't do anything and they will tell you so I have also complained to the BBB about them! Buyer's Beware read more

We have bought quite a few items and never had any trouble with the sales person, indeed they were friendly and helpful ,we will keep buying from them read more

Nicole was knowledgeable and fun to work with in picking out our couch. We purchased a Stanton couch that arrived today. Couch is beautiful. The drivers were great about protecting our house and couch during the delivery. Very professional! We would definitely buy from Furniture World again! read more

I would give this place and all furniture worlds a zero start. I bought a couch in December 2020 and it's March 25th and cancelling my order today because they kept telling me the shipping date and I still don't have a couch. The managers were just lying to me and expanding my shipping date. Very frustrating when you can't talk to anyone who actually knows where the couch is at. All they do is look at there system rather than talking with a manufacture about if the couch is on a crate or not. Poor service and wasted my time with crap when I could have gotten my couch from Mor furniture. read more

I walked about in this warehouse packed with furniture, and though cheaply priced it all also seemed cheaply made. I suppose for newlyweds who got married WAYYYY too young and will be divorced in a year or two, it's best to have a bedroom set like these which no one will regret abandoning. The whole place has the feeling of a seedy car lot. And yet the business has been in this location a very, very long time, so is not just one of those fly-by-night furniture places that sell a lot of stuff that will soon be worn to sticks and threads, then have a blow-out sale for the dregs, and turn up with new name somewhere else or occasionally in the same location. Furniture World's staying power suggests to me they MIGHT be trusted. If you have need for such unsightly styles cheaply made, I'm gonna say these guys will still be here to crab at when it falls apart. read more

We bought our couch in January knew that it was going to be a little delayed due to Covid and special custom order. We just received our couch today. The manager that was working was horrible no empathy what's so ever. We were told that we would be getting our couches delivered as soon as they came in and there was a spot waiting for us. We need these couches to be this weekend. But our delivery for couch was almost 2-3 weeks out ended up just picking the couches up ourselves because it felt like we were an inconvenience to them. Asked to be somewhat compensated for our uhaul that we had to rent that was 50 dollars too pick up the couches because they were so backlogged for delivery's. Manager didn't even ask just looked at us and said nope, not even a we can't do that because of this or that nothing. Just nope. Horrible customer service and because of that manager that we dealt with today will not be buying anything from them again. read more

Forgot to update! Received our couches within the timeframe. I was so nervous. We went and picked the couches up and brought them home. Ripped off the plastic and started to enjoy these wonderful pieces of furniture immediately It's been over a month since we've had them and I haven't had one bad thought. They are built so sturdy and are beautiful. If we ever need other items, I would most definitely go back to this business. read more

My husband and I browsed local furniture stores for several months before deciding to buy from Furniture World NW. We found the selection, quality, and cost of furniture to be the best around! We also loved the helpful (not hovering) staff at Furniture World NW and how they created a relaxed shopping environment. Norma was very knowledgeable about their products and up front about delivery times taking longer than usual due to COVID. She showed us sets at different price points in our preferred style. We love our new living room set! We owned our original set for 19 years and purchased it from this same store! Thank you!! read more

Good prices, good selection of good quality furniture. We purchased a reclining sofa and matching chair. After delivery, at a cost of $95, we realized that the chair didn't have the adjustable headrest. We called the store and spoke with Sandra. She confirmed that she put the wrong part number on the order. She said she'd order us the correct chair, but that we'd have to return the incorrect chair back to the store. We didn't want to pay the $95 pickup fee so we took it back ourselves. The price difference of the chair we got and the one we ordered was $100. Since we had to wait 8 weeks for the chair, I felt that the store should have absorbed the cost difference since it was their fault and we were inconvenienced...we have to wait another 8 weeks for the new chair. They would only go as far as splitting the difference. We didn't have a way of picking up,the new chair, so we had to pay another $95 for delivery. I am happy with the furniture and feel we paid a fair price, I just feel like their customer service was lacking. Not sure I'd buy from this store again. read more

What a great place! Doesn't look like much on the outside but great furniture and service inside! Norma was our salesperson and was very friendly and professional. Bought a beautiful bedroom set for a great price. Delivery people were great as well. Highly recommend! read more

Great prices, beautiful selections too bad you will NEVER see them in your house. I bought items almost a month ago and there was "miss communications" so I never received my items. Finally went to the store and had to demand a full refund. I felt awful but I felt even worst getting played by this company. They were extremely rude when I attempted to get my money back read more

We bought a dresser and mirror for our master bedroom. The floor model looked nice and was fairly priced, plus we liked the store personnel each time we visited the store. BUT . . . . it took months for the dresser to arrive and when it did, one of the drawers wouldn't open. It took additional months for the replacement drawer and parts to arrive before they sent a technician to fix it. On the day the technician (Alex) was scheduled to arrive, he didn't arrive. He didn't call, either. When I called Customer Service, they called several stores to locate him, then told me he'd had a family emergency so his not showing up at our house could be understood. I disagree. We ALL have family emergencies - but the first call you make is to your employer so they know you're leaving work so they can call customers and reschedule. This entire experience with Furniture World was a pain in the *** and I DO NOT recommend them to you. read more

After a huge battle with our local Ashley Furniture not delivering the pieces we ordered, and a long search in the Bremerton/ Tacoma/Seattle area not finding what we wanted, we finally stopped at Furniture World. This was our last choice as this building has housed several "furniture discount stores" that has "gone out of business every 2 or 3 years. I went into this store with no expectations other than more disappointment. and crappy selections. Well, I was WRONG! The selection may be limited compared to big box stores, but we were able to get what we wanted. The sales guy ( I am so sorry I have forgotten his name) walked us through the store showing us what we wanted and making suggestions to like items we may be interested , then he left so we could discuss and look at our own pace, but always close enough to ask questions. We made our selection, and went to pay... Having had problems with people having our money and having excuse after excuse for not delivery in the time stated , I have a huge problem paying in full for something we have to wait to be delivered. We were offered 1/2 down and 1/2 at time of satisfied delivery.... They now have our money.... The wait now begins for delivery.We were told the items were out of stock in the local store and they had to come from California. We were advised it would take 2 weeks for delivery and was given a 3 week delivery target to allow for transportation problems The wait begins...... We received our pieces in 11 days. This store is not the fanciest, it is not in the nicest part of town, and the selection is not huge with any one brand, HOWEVER, that said, they delivered as promised, and the prices were more than reasonable for solid wood furniture, and the sales staff was willing to answer all questions and doubts. The delivery guys were very pleasant and accommodating. Thank you Furniture World for making what was a horrible experience, into a positive experience. We will definitely shop you first the next time we are looking to make replacements. read more

Do not!!! Just run, you would be better off going to Aaron's or Rent a Center, their products arrived damaged and they never sent replacement sofa they promised and they lied about the pricing and financing and Jeff the owner was rude and condescending, not a place I would ever go again or recommend read more

Veteran owned, veteran operated. A great selection and great prices. We got a fabulous dining room table at a great price and the sales guy was friendly and helpful without being overly in your face. I hate when they don't leave you alone. They delivered timely and were all around a great experience. read more

My wife and I just moved back to Washington after 4 years of traveling the United States in an RV, we shopped one other store b4 we stopped at Furniture World. We not only got twice the furniture for almost half the price of the competition but I was totally impressed with the delivery guys, they were very professional, courteous and set up my whole house! I would recommend them to my family. read more

Not impressed with the service or the establishment we won't be back again. A family member was tested poorly at this establishment so we thought we would check the place out ourselves and we walked out and bought nothing too. Overpriced floor items and lame customer service at this place. I don't get why anyone would buy furniture at this place or what keeps their doors open. I read more

DO NOT SHOP HERE!! My furniture arrived fine but the crew that put it together put the nails through the top of the wood!! The couches were falling apart after one day because they didn't know how to put them together either! I had to return all of the furniture because they would not replace it. A month later and lots of phone calls I finally got my refund. Most of their furniture is Ashley and you can get it for 1/2 of what the store charges at ASHLEYFURNITUREHOMESTORE.COM read more

I just got a call from Jeff the owner of this business, he called because I had an issue with a purchase, he sounds like a stand up man and that's so hard to come by these days, Thank you Jeff for contacting me!! read more

I would give 0 star if I could, I bought Bedroom set 4 months ago and I still haven't received my bedroom set. They keep promising me that they will update me but guess what, NO! I'm the one who calls them when they say, they will call us for an update. LIARS! They keep telling me that my Bedroom set will delivered by November 23, So I've waited... NO DELIVERY! i called them they said, they said December 18 is the latest will deliver to my place. I called them before December 18 to ask what time they will deliver my set. OF COURSE, Again they changed the date again on December 30th. And I said, is that for sure because I'm tired of waiting and wasting my time with them. I called before December 30th guess what they said, unfortunately you're bedroom set still in California and will be here on January 18!!!! Fucking liars! They also won't give me the tracking number. I honestly losing my patience to them. So I've waited again, I called them again they said latest and for sure will be February 1. I told the lady if I haven't received it by that date I'm just gonna cancel it and I WANT MONEY BACK!!! Yesterday, I got a call from Norma and she left a VM, very UNCLEAR VM all I understand from her is my set will get delivered by February 8. So I called back!! Now they're telling me that NORMA CANCELED MY SET WITHOUT EVEN TELLING ME AND YES! I DO WANT TO CANCEL MY SET BUT I HAVENT SPOKE TO HER AND GIVE HER MY YES CANCEL! DO NOT EVER FUCKING DO BUSINESS WITH THEM! FYI, THEY HAVENT GIVE ME MONEY BACK!!! THIS STORE IS FULL OF BS!! read more

Hi George and a big shout out to the entire staff at Furniture World.Thank you to the entire staff for everything you did to make our shopping experience a huge success! The process from consultation to design to delivery was smooth and the end results are FABULOUS!! We will definitely make this our #1 go to furniture place next time we are looking for something. Thanks again to all of you. Sincerely, Sunny Jensen read more

Mike is great!! Awesome prices and amazing customer service. I tell people all the time to check here before the big retailers.

So far this is less than what we expected for service. Found furniture that we finally liked for a room that still sits empty in our house. We have to keep calling them for a delivery date, and when we finally find out when the last piece is going to be in so they can bring it out, we try to schedule for a Friday. We SPECIFICALLY asked if they deliver on a Friday before we purchased our furniture, almost 3 weeks ago, we were told yes. Now we are going to have to pick up the furniture ourselves because apparently they don't deliver on Friday's "unless all hell breaks lose" per the store. We got good service at the store, so this is kind of a surprise that the continuing lack of service is so bad. I will update this review once we get our furniture and see what the quality actually is. read more