Outstanding Customer Service Friendly Knowledge Reasonable prices great location.I will definitely be a repeat customer.

Furry Fiends is fantastic! The owner and staff there are AMAZING; so friendly, helpful, caring, and knowledgeable about their products. They are great to go to with questions and concerns, and often their solutions are just as helpful as what you might get from your vet, but way cheaper. Not to mention they do free delivery! 100% recommend! read more

This place used to be my go to for both my pets as it is located right next to my building. I had a good rapport with the owner until one day when I wanted to return some clothing that did not fit my dog. He and I had already had a conversation in regards to me returning these items however they were schedule conflicts. Apparently the owner is the only one who can process returns, and the times that he would be there I'd be at work so it's kind of hard to get to the store if I'm at work but he didn't seem to logically think about that the day that he cursed me out.. I was extremely offended and actually hurt behind this because I actually really like this place and thought that the guy that run it were very nice guys; essentially he was upset because I had bought the clothes about a month prior from the day that I actually came in to return them; As I stated, my job comes before anything; however, it wasn't a matter of me, not coming at all, because I actually did come by the store several times within the month time span however, every time I would come, he wouldn't be there and one of his brothers was- each one of them always quick to tell me he can only process returns. The things that he said to me and called me were disgusting and rude and I would never step foot in the store again I've spent so much money at the store. It's ridiculous, and the fact that he had the audacity to talk to me that way all because we had schedule conflicts? Unprofessional, disgusting, rude, and disrespectful. I am going to make it my business to review this company every way possible and let everyone know about my experience because it really disappointed me. I was honestly a favorite customer for a very long time so if he could do that to me , someone who has spent thousands upon thousands of dollars at this store, be careful what he may do to you or anyone else for that matter. I was honestly nervous he was going to put his hands on me that's how angry he was all because he had to give me money from his register. read more

great little store! I love the people and the range of products. Over the years, they've been responsive to requests, special ordered for me, allowed me to take clothing or harnesses home to try on and exchange. and I love a neighborhood business where they know my name! Highly recommend read more

I love this place. Not only can I run over if I'm needing dog food or whatever last minute, but they also deliver free to my house - usually within an hour. The people who work here are so friendly and helpful read more

Love this neighborhood pet store. The guys behind the counter are always friendly and knowledgeable about the products. There's also always a cool cat hanging by the register. read more

The owner's kindness, knowledge, and genuine care for each customer and their pet makes coming to this store a pleasure every single time. Exemplary customer service every single time. read more

The friendly and knowledgeable staff are the highlights of this place. Ameen is great and always has great recommendations. They also carry great products and offer delivery in a pinch! I won't take my business anywhere else! read more

TRULY THE BEST PET STORE. Supporting your local pet store is easy when it's furry fiends. local delivery during covid-19 pandemic, and they carry NutriSource, which is an excellent but hard to find brand of puppy food that our frenchie loves! So so happy to have them close by. You can also visit in person, and they carry some of the best training treats and toys for a lot of different price ranges. read more

The owners, Walid and Amin, are very caring and knowledgeable about pets, are a joy to chat with, offer great customer service, and make caring for my cats a lot easier. The selection is terrific and the prices are reasonable. I'm glad they're in the neighborhood. read more

I always get good vibes here from the kind owners and the awesome shop cats. Decided to write a review today because this shop is a literal lifesaver right now. My 16 year old kitty has been very sick and we have been struggling to get her to eat. They have such a great selection of brands here, which has been useful for trying lots of different foods. Lots of different flavors of Natural Balance, which seems to be her favorite thing to eat right now, but also other great choices - Hound & Gatos, Merrick, Instinct, Rawz, Stella & Chewy, Blue Buffalo, Weruva, Tikicat, Koha, Ziwi Peak, plus Royal Canin, Hills, and Fancy Feast, and probably lots more that I can't remember. Happy to have this store in the neighborhood. read more

great selection of products. friends with spoiled brats in hudson heights. very accommodating and the owner is very friendly. the store is very tight and packed in, making it difficult to walk. they gave my puppy treats for being well behaved so he loves it here. would return if in the neighborhood as we should all strive to support our local businesses!! read more

Great selection and friendly staff. If you need something and they don't have it, they'll order it for you. They support the local cat rescue groups with adoption events and donating food (if your cats don't like something, bring it back to give to a shelter). There are always great flyers and info up on the bulletin board by the entryway, too. read more

Excellent service, selection and staff. My dog drags me through the door every time we walk by. Really competitive prices, and they'll special order and deliver. Love these guys. read more

Really nice young man took a phone charge and brought merch out to my car. Thanks for helping out in a difficult pet move!

We are absolutely devastated by the loss of Furry Fiends due to the fire on 1/3/12. They have been by far the best pet store in the neighborhood. Accommodating, friendly, fantastic customer service. We are overjoyed that the cats were rescued from the fire. Our hearts and thoughts go out to everyone at Furry Fiends. We already miss you! read more

I've been buying food and supplies for my dog, from this store for a few months. For a small shop, they have a great selection. The prices are good (better than other nearby shops). The most endearing quality is the friendly staff. After only one visit, the fellow behind the counter remembered me, my fiance, and every detail about our dog. I've talked to some of my dog owning neighbors, and they've all reported the same experience. Furry Friends is the kind of business that makes you want to tell the world about them. I highly recommend purchasing pet supplies there. read more

I used to get my dog's food on Amazon Prime, but the service and selection at Furry Fiends is completely worth paying a few extra cents for. Amin the owner is kind and generous, always going out of his way to help customers. My dog eats Taste of the Wild, and not only does FF have it, but they have 5 different flavors plus the corresponding cans of wet food! Most stores only carry one or two flavors, and I've rarely seen the wet food available. My dog loves the variety! Absolutely wonderful place. Highly recommended. read more

Their bodega cat is awesome and so are the folks that run the store!!! Be sure to say shukran / thank you when you leave. It impresses the heck out of them. I too make it a point to to a little extra knowing that it goes toward very hard working folks at the store. BYO Bag read more

I was just in here as I saw online that they had Bravo Balance raw food there and it's just a nice-day walk distance from my house. They didn't have much selection of Bravo, but they did have a lot of other raw pet food for cats and dogs, organics, grain frees, plus the usual stuff like Friskies. The shop is small and a little cramped feeling for me but not unusual for shops around here. Lots of food, snacks, some toys and leashes and such as one would expect. I was kind of lost while looking through the raw cat food freezer options since they only had one flavor of Bravo and it was beef... I'm just about to start transitioning my cat over and read that poultry flavors are best to do so with, in general so that was out... I was reading bags and pamphlets and such as some of the names I recognized as good options from online reading and some I didn't. I finally settled on a chicken one and took it up to the front. The man was very friendly and gave me some input on raw diets for cats and that I should try the other size of food than I had... I'd grabbed the "medallion" size which is little hunks of food and he suggested for a cat to try the "bites" size which is smaller and closer to dry kibble foods tend to be. The price was comparable to what I'd expected from online, no huge markup there. I'll definitely go back there for supplies, whether if it's for this food or another or other items. They were very nice, helpful, and good stock available. read more

The store clerks/owners (2 guys in their early 20s) refused to wear a mask. When I asked them they said they are not sick, and they are not going to inconvenience themselves by wearing one. They added that I (the customer), already had one so they really don't need it. They are not only defying state and local orders by their actions but they are incredibly disrespectful towards customers. The store is very small and cramped, you can't keep a distance from them during checkout or if you have to pass them in the isles. read more

The shop owner has a friendly disposition, he's professional, and makes his patrons feel welcomed. He is extremely knowledgeable and always has a willingness to assist or offer advice to his customers. The product selection is quite extensive on par with the product assortment found in stores located in Chelsea or Greenwich Village. I am glad to give Furry Friends my business. His employees however, are not of the same caliber. The staff are not polite nor rude but unapproachable. On the few occasions when the staff is managing Furry Friends and I request their help (mostly pertaining to where a certain product is kept on the shelves). I get the impression that I'm interrupting the completion of a task or I'm distracting them from their phone screens. Fortunately the owner makes up for the staff's shortcomings and permits me to look past the negative. If you have the pleasure of shopping while the owner is managing the store and need help or advice ...GREAT!!! If not, please do your homework on products or find answers to pet concerns prior to shopping because I am not confident you'll get very far with the store clerks. read more

Furry Fiends (no, that is not a typo) is, by far, the best pet store in Northern Manhattan. My two dogs and I have been living in Inwood for 4 years and they were a blessing since day one. Their customer services is always top notch and they have the best selection of dog food, treats (the freeze dried liver treats for dogs are AMAZING!), toys, and other pet "maintenance" items. Their delivery service is also great. I've always gotten my orders within a couple hours of calling in. They are also incredibly welcoming to all pets. However, there are a couple cats that live in the store, so if you have a pet that isn't great with cats, I would advise against bringing your pets in there. The only other thing I would mention is that Furry FIends is a little pricey. But since it's a locally owned business, I'm more than happy to pay the extra few bucks to support the community and avoid having to go all the way down to 96th street to go to PetCo. read more

I've always loved this store since we moved into the neighborhood 2 years ago. We pop in, infrequently to say hello, buy some food or cat supplies or just to pet Ezekiel the cat. Today - they just completely blew me away and made me feel so proud to live in Inwood. I left my husband in our 4th floor walk up with our cat, screaming for food as I went to work. He thought he'd hobble downstairs at some point to get her food. I gave Furry Friends a call and while I felt horrible asking them to deliver just 12 cans of cat food, they were SO GREAT! They said they'd deliver food to him within the hour and did not charge us a fee or any minimum. Thank you guys, from the absolute bottom of my heart. We'll be back! read more

My husband and I recently switched our 10 year old dog's food from a grocery store brand recommended by our former (ex) vet's assistant to natural premium holistic select at the recommendation of the staff at this lovely shop. Since then our dog is brighter-eyed, has lost weight, has a glossy coat and is more energetic. //Every single time we've stepped into or called this shop, we've had only the very best experience. The owners and staff love and know animals (and people), are always friendly and create a great neighborhood vibe that seems to make shoppers chat together at checkout. The owners seem to know a lot of the shoppers' pets by name. When we cannot carry home the 15lb. dog food bag, the staff eagerly accomodates with home delivery and Furry Fiends offers us the option to pay with a card or cash for free delivery. (But we tip.) Also, I have to validate the previous reviewer's remark that the shop is well stocked with affordable but healthier options. They also order items that you want. read more

I've lived here in the northern Manhattan area for a number of years now, and have done business with Furry Fiends ("Fiends"? Really?) on a number of occasions throughout that time. I can tell you from firsthand experience that FF absolutely deserves every star it gets on Yelp. Amin is without fail one of the most helpful business owners I have ever encountered. He consistently goes out of his way to serve his customers, with a fantastic proactive attitude, often anticipating your needs even before you do. If he doesn't already have the product your pet needs, he will get it for you - then follow up with a phone call as soon as it's in stock. The fast, free delivery comes in darned handy as well. The product selection is very good, the prices reasonable, and the service is outstanding. What more could you want? read more

Best pet store in the neighborhood. Great customer service and a large selection of products. It's also awesome that they're open until 9pm.

I love this place great service happy staff and it's always nice to come into the store and get to pet their cat. My dog loves the treats she gets every time we go into the store. read more

Me and my girlfriend are new to the area and we were losing hope that good people existed around us....then we found Furry Fiends. We got our little cat neutered with the ASPCA's mobile veterinary clinic that pulls up outside this store front earlier that day. He was not happy with his cone. I called these guys up later that day begging for advice, I've seen some of the other reviews and they are VERY true. They offered me a more comfortable collar for my cat and BOOM my cat calmed down ate a little and fell asleep. They even had that special litter 'Yesterday's News' I'm not sure if the actual product is great but.... If YOU are a pet owner that just had their pet go through a surgery of any kind THESE ARE THE GUYS TO HELP YOU AND PUT YOUR MIND AT EASE!!!!! The place is clean, organized, inviting. AND OPEN SATURDAYS! I will go to them from now on for all my pet needs! read more

The staff is very friendly and accommodating, there's a great selection of products - walls filled with different items at assorted brands to choose from, and the staff can help you choose if you're feeling a bit indecisive. Great store! read more

The new store is great, with much more space than the old one. Service is just as good, of course, if not better. If there's something you want that you don't see in the store, just ask and Amine will either find it or order it for you. read more

I was thrilled to find that this store opened a new location on Broadway between 163rd and 162nd. It is a real time saver from the trek to pet smart or petco further downtown and it has a small but reliable collection of cat food. I love that they also have free delivery if you need it. The store also provides traction for the Joey Project which is a good option for spay and neuter in Washington Heights, a neighborhood with serious issues around animal abandonment. As a cat rescuer and friend of same, I gladly welcome any support for the cause. read more

You can find just about everything you could possibly want for your four legged friend in this shop and the owner may even have a cupcake for you too. read more

Everything you need and they match prices. Always willing to help and answer questions. Delivery is a plus!

This is one local business that I support not out of political commitment but because it's good. Great selection - and knowledgeable, pleasant and animal-loving folks behind the counter (and in the store, lugging things around for their customers). read more

Awesome store and people. Highest quality of pet products. Highest quality of service as well. I shop here every week for my cat Boss Moe (Momo) and have done so for 5+ years. They keep offering to deliver whatever I want for free but have never taken them up on their offers. I know that I can call ahead and they will compile my order so it's ready when I arrive. But I never do. Instead, I usually double park when I take my car. (It's an Inwood neighborhood tradition.) But I'm back in my car in no time. Sometimes I walk the 20 minutes to the store for exercise. Anyway, everyone is always friendly and helpful. The store owner, Amine (sic?), is extremely personable, laidback, and knowledgeable about pet health and nutrition. The store itself is attractive, well-lit, clean, and well organized. I feel fortunate that a place like Furry Friends exists near me. read more

The best place in the neighborhood for all your pet needs. They have a great selection of everything. Prices are average and the service is awesome! read more

I am so devistated that this AMAZING store was lost to our neighborhood due to the fire last Tuesday night. I'm so happy to read (see Rachel's review below) that the cats were rescued. But I'm now at a loss at where to buy my dogs supplies. The staff here were so personable. They remembered me and my dog not just by face, but by phone number when I called! I sincerely hope that they get insurance money to reopen in the neighborhood. It'd be a real loss if they went somewhere else or didn't open again. They also had a great selection of healthy things for my older dog. If anyone hears that people are taking donations to help the owner and his wife out, please leave a review with that info here. Thanks! -Alexis and Keziah read more

I love giving business to my local places. Furry Fiends always have the products I like and the owner is super friendly and knows me by name! It doesn't get any better than this. read more

Good selection, albeit a tad pricey for the 'hood.