Jose was great. It started with a AC unit I tried to have fixed. He came out to check it out and doesn't charge me at all. I had to get a new AC unit and he was swift with the install and was hands down the best price in town $2000 less than every company that I called and $5000 less than some quoted me for same work he did. A+work and clean and respectable. They put plastic down on the carpet and left it in better condition than when they started. A great company I'm not sure what all these other reviews are about b that was not at all my experience with Jose. He was in professional attire but nothing that he couldn't get dirty and didn't get dirty if he needs to. read more

Fuse - Heating & Air Conditioning/HVAC Near Me

I would highly recommend you use anyone BUT Fuse for your heating & cooling systems. They installed a heat pump at our home, but didn't give us the manual (we found it soaking wet outside in the cardboard & garbage that they left sitting in our backyard) and didn't even put a new filter in the system for us. Then, when we started having problems because the thermostat went bad, they would show when an appointment was made, they didn't call to reschedule our anything. I ended up putting in a new thermostat & fixing the issues myself. Not a good business model at all, Fuse. read more

Helping a friend at her home in tri-cities she wanted to address a couple of issues with plumbing Jose with Fuse was quick professional and courteous he wrote the quote on the spot returned the following Monday with supplies needed to complete her request under budget even Well done Fuse read more

Jose came out to diagnose an air conditioner problem through American Home Shield warranty. Diagnosed that the compressor is bad. That was the extent of what I could get out of him. I could never get him to follow through with providing that information back to AHS so that I could move forward with a repair. A week has now passed. TERRIBLE service!! read more

I have used FUSE for years. They are reliable and show up when they say they will. They are polite and do good work at a reasonable price.

If I could give ZERO stars I would because Jose flat out lied about coming out to my property after I waited 2 hours for him and did not return my call or the rep with American home warranty, who also left a message for him as well to call me back..I finally got a hold of him 2 hours later only to lie to me and told me a tech came out and I was not there when I was there the entire time. He said he could not come back today and wouldnt be able to come out until Monday..2 days later when I have not been able to use anything involving water in my house since last Wednesday..I will also share that he did come out last Wednesday ( 3 days ago) only to tell me it was not a plumbing problem,but a HVAC issue with the condensation line,BUT did not put his hands on any line to verify it wasn't a sewer line issue, so service was transferred to a HVAC company and that condensation line was rerouted ONLY to still have the problem with a leak,now out of the sewer line that in fact was a plumbing issue the entire time and had he investigated to begin with and not been lazy about it..or maybe he didn't want to get his clothes dirty because he certainly was NOT dressed to do any work with the nice jeans,shirt and I'm thinking new tennis shoes he was wearing I would not still be having a problem and be able to live in my condo at this time..Do yourself a favor and avoid this company at all costs because you will be wasting time waiting for him and who knows if you will even get the job done or done right..That I never had a chance to find out and I'm sure it was ablessing in disguise for me..Happy my service was able to transferred from them after getting the rep from American home warranty to see my side and understand my frustration over Jose's dishonesty and poor customer service,as it says 24/7 customer service it certainly is NOT!!! read more

Scheduled chimney cleaning and inspection for 2:30 pm. Received call about 1:55 pm, but was at work. When able to check it, they had not left a message so called them and left message. Waited until 3:30 pm, when no one showed up and had not received a return call, I called again. Left another message, now 5 hours after scheduled appointment, I still have not received a call back. Had suggested them to a friend who asked who I was using, now won't recommend to anyone. Scheduled service with a different company. read more

I was very disappointed with Fuse. They installed a new compressor on my heat pump and didn't complete the welding and didn't even bolt it down. Another A/C company came out to look at it and pointed out the installation wasn't considered complete - which is why my A/C wasn't working. When I alerted them to the mistake and asked for immediate completion of the job, they initially indicated it would be 3 days. I had to argue to have attention on that day. I would never recommend Fuse. read more

DON'T USE FUSE! If I could give a zero stars, I would. I used this company on recommendation from a cabinet maker, whom I have called and suggested he take them off his list. I'm also reporting this company to BBB. This company came out in January 16, and replaced fixtures in 3 bathrooms and a very old drain in a tub in a rarely used GUEST bathroom. The first time the tub was used in May, I happened to be under the house at the time and noticed water dripping from the drain. I called to have them come back out to repair. The technician didn't put his name on the invoice so I could not tell the operator who the tech was, this seemed to be a problem, although I gave them the invoice number, the amount paid, and the check number. The operator informed me that since it had been 5 months since I had the work done, they doubted this was their error and if it wasn't their error upon examination that I would have to pay for the repairs. First of all, the work hadn't been done 5 months earlier, and I didn't like the accusation that I might be making up a story, I explained again that this was a "guest" bathroom that had not been used since the repair and I was not lying to them. I scheduled the repair anyway for the next possible time they could come out, knowing they might charge me for the work anyway, and guess what...NO CALL, NO SHOW. Completely rude and irresponsible. DON'T USE FUSE! read more