Of course our 42 year old heat pump died on a Saturday afternoon during our local cold…read morespell/blizzard. Temp dropped to 56F by midmorning today so I had to find a heat pump repair that could be done before the temperature dropped even further. Todd at Honest Air wrote back immediately regarding the job. (though I didn't see the email for two hours since we were digging out.) I called Todd and he said he could be there within the hour. And he was. Loved his business style because I like so see the why and how, what was wrong and how it was affecting our "vintage" unit. Todd was great about answering all my questions. He didn't mind my dog snoopervising. He explained what the next steps should be. Todd does not charge a weekend premium which was very much appreciated. He sent my paid invoice before he even left the house. Our house is getting nice and toasty! Thanks Todd!

I found out my old dryer had not been keeping the lint in the trap so my entire duct ended up…read morestuffed with lint. I was told it was the worst clog he'd ever seen, but service was fast and at an extremely reasonable cost. I really appreciate the quickness in scheduling and service I received with Honest Air and would recommend them to anyone else in a heart beat!

My experience with Total Energy Management was 5 stars. Rowdy Yates, the Home Comfort Specialist…read morewas highly professional and walked me thru the process of getting a new HVAC system. He even made sure I had a temporary window unit to use. The entire installation team was top notch!!

After 100+ degree day, we woke up to no cool air. Called the office when they opened at 7:30 AM…read more Scheduled us in and Gonzalo was at our house by 10:30. He was very pleasant and apologized as he had gone to the wrong house. Fixed our problem as it was a dual capacitor and not too expensive. Within one hour it was up and running and we are cool again I would recommend this company to anyone. Thank you Gonzalo and TEM!

I had my HVaC went out and they put my on the schedule for the next day. They sent an electrician…read moreand the technician to find the problem. They were very thorough and found that the issue was a blown fuse caused my wires running almost through my refrigerant line. $260 for the bandaid till we decide when to fix the refrigerant line and $1700 to fix the line. Hurts but it will save the unit

Bait and switch!…read more Hottest week of summer and AC goes out. It was pushing out some cool air, but not keeping up. A service tech showed up promptly the next morning and confirmed we need a total system replacement. Yikes! Salesman shows up later in the day and presents pamphlets on Lennox and Daikin equipment, even showed prices, between $14,000-$16,000. Later he emailed the actual estimate, same prices, but now the equipment is Goodman, much lower quality of equipment. I got a much better deal from another local company $9,000. Be careful when dealing with salespeople in a moment of need. The worst part was, the salesman pulled the breaker from the outside unit so no cool air was being pushed out. After he left I put it back in for at least a little relief on these hot days!

Had a problem with my outdoor unit that I just couldn't figure out. Made a quick call and faster…read morethan ordering a pizza, they were rolling up to my driveway for the repair. After a few minutes of assessment, they explained the problem and made sure I understood. grabbed the part and moments later sweet, sweet cooling! They also looked over the system and gave a few pointers to maintain our system. price was fantastic for how quick and efficient they were! highly recommended!

Thank you, De La Cruz for your professionalism. I highly recommend them. Prompt to the request and…read moreto resolve the air conditioning problem. Nice! Thank you.

I love this company! Diana is always there for me when I have a question or setting up an…read moreappointment. She has always been very helpful. One of their guys named Isaiah just finished figuring out how to reprogram my control unit on the wall. I could not figure it out and he came over within minutes notice to help me out. Thank you Huminskys!

Professional and friendly service. I've used their HVAC service for years now and pleased with…read moretheir customer service.

All Climate is highly recommended from my family to yours! Taylor came into my home, was very…read morerespectful and after turning my unit on, he found the problem first thing he looked at. Quick efficient and even cleaned up after himself! He even tested the level of the temp to make sure he didn't have to make it cooler and that was just a bonus and didn't even ask him to! Thanks All Climate for your amazing and thorough service and for having awesome employees!

Great personal service....punctual, very professional and thorough. Would not want anyone else…read moredoing our service. Great value also!! Fully recommend All Climate!

When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

We recently had a new HVAC system installed by Welch, and the entire process from start to finish…read morewas seamless and professionally handled. The team arrived on time, was well-prepared, and maintained a clean and organized work area throughout the installation. They took the time to explain the system, answered all of our questions, and ensured everything was working efficiently before wrapping up. The quality of workmanship was excellent, and we can already feel the difference in comfort and air quality throughout our home. The Ecobee Thermostat is easy to use once you get the hang of it. Highly recommend this company for their reliability, expertise, customer-focused service and PRICE. Nick's quote for the new HVAC system outshined all the others! Thank you!

The service technicians came out on 2/19 and did a service call to our home. Our Goodman heat pump…read moreneeded to be replaced because the coils were defective. The technicians were open and honest about our options, and we were able to get a fantastic price on a new Bosch heat pump. They installed the new system that Friday and it was up and running within four hours. Amazing customer service and I would highly recommend them to anyone.