After 6 years of service, my electric hotwater heater sprung a leak. Called Columbia Basin…read morePlumbing. Katie ( 509 392 5365) is very helpful and answered my questions and concerns regarding remove and replacing my heater. She even called me back to let me know the approximate arrival of their plumber. Ulices, plumber, was very efficient and thorough in performing the job. He removed and replaced the heater in only 2 hours; to include plumbing the unit to code which it previously wasn't. Was glad for his knowledge...definitely will be a plus for pre-inspection when selling the home. I would definitely recommend Columbia Basin Plumbing team for any plumbing project.....especially Ulices! He installed unit as if it was at his home. Thank you TEAM!

Horrible work. Overcharged. Refused to give an itemized bill afterwards. I will never use these…read morepeople again.

We recently had a new HVAC system installed by Welch, and the entire process from start to finish…read morewas seamless and professionally handled. The team arrived on time, was well-prepared, and maintained a clean and organized work area throughout the installation. They took the time to explain the system, answered all of our questions, and ensured everything was working efficiently before wrapping up. The quality of workmanship was excellent, and we can already feel the difference in comfort and air quality throughout our home. The Ecobee Thermostat is easy to use once you get the hang of it. Highly recommend this company for their reliability, expertise, customer-focused service and PRICE. Nick's quote for the new HVAC system outshined all the others! Thank you!

The service technicians came out on 2/19 and did a service call to our home. Our Goodman heat pump…read moreneeded to be replaced because the coils were defective. The technicians were open and honest about our options, and we were able to get a fantastic price on a new Bosch heat pump. They installed the new system that Friday and it was up and running within four hours. Amazing customer service and I would highly recommend them to anyone.

When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

My experience with Total Energy Management was 5 stars. Rowdy Yates, the Home Comfort Specialist…read morewas highly professional and walked me thru the process of getting a new HVAC system. He even made sure I had a temporary window unit to use. The entire installation team was top notch!!

After 100+ degree day, we woke up to no cool air. Called the office when they opened at 7:30 AM…read more Scheduled us in and Gonzalo was at our house by 10:30. He was very pleasant and apologized as he had gone to the wrong house. Fixed our problem as it was a dual capacitor and not too expensive. Within one hour it was up and running and we are cool again I would recommend this company to anyone. Thank you Gonzalo and TEM!

Paying one of the other large local contractors a fee just to come take a look at some repairs and…read moregive me an estimate was a waste of time and money - the amount of upselling on things that didn't need to be done was borderline unethical. I asked around and had several people recommend Drain Surgeon, and I'm so glad they did! Not only were Eric, Clint and the team great to work with (honest, timely, quality work, etc.), but I literally saved thousands of dollars by working with them and avoiding unnecessary upgrades on the home. I definitely recommend Drain Surgeon if you have any plumbing needs.

Very professional and the staff did an outstanding job . Price was also very reasonableread more

Professional, courteous, explained everything well, prompt, knowledgeable. Fit me in last minute…read morefor a leaky kitchen water line, great service! Thank you!!

We use Tri-City Plumbing for everything having to do with water in our house. (I have a very…read morerational hatred of plumbing). Most recently Jason replaced our septic tank. He worked with the Benton County inspector to come up with a plan and alternatives and executed the plan in one day. (Jason saved us over $3K compared to another bidder who would have had us out of our house for three days but in town so we could give him a check immediately upon completion). Tri-City Plumbing has replace our hot water tank, replaced a toilet, and supplied a new water conditioner at our house. Jason has always done outstanding work and has backed up his work when we needed help. I will continue to call on Jason for everything plumbing.

Our AC went south during the numerous triple digit days, got…read morean appt. the same day (started calling early) The techs Nick and Seth were fantastic, polite and helpful. Diagnosed issue within 5 minutes, and steared us away from another potental problem by replacing a part that was going to go out. We went from 81 inside to 73 in a matter of 3.5 hours. Phenomenal service and attention to detail. Would not hesitate to recommend them. The cost was very, very competitive and they did not try to sell something I didnt need. I hope they stay in business while we live here as we are fans to be sure. Gratefully cooler, Mark

We were very satisfied with Dayco when the put our system in and for about 9 years after. I don't…read moreknow what has happened to them recently, but I would not recommend them. We pay for a Premium maintenance service and are supposed to have 24 hour emergency service. We couldn't get ahold of anyone for days. They are using an AI answering system that doesn't work. Left several messages and got no response. When I finally got ahold of a human I was told I had to make an appointment because we already used our visit limit,which was only 2 visits a year and that was for maintenance. So not sure what premium service I'm getting! I canceled it and will get someone else to do maintenance. Im sure I cando better than t h e $520 I was paying yearly. Never did get a call back. They don't care!

Victor gave a timely bid when we were considering a conventional water heater to replace our…read morestill-okay older one. But he wouldn't bid on our ultimate choice (& Home Depot purchase) of a Rheem hybrid heat-pump tank. Victor was nice, but apparently not interested in installing a tank (and brand) that Riggle had not supplied. ALL Plumbers' Markup Price is considerable.

We just used Riggle plumbing to do a full inspection of our crawl space and look for any leaks or…read morepipes that may be exposed that would require to be insulated during our cold winters to prevent any pipes from freezing. We have not been in the crawl space in 8 years, so it was time. Joel was very professional and very easy to talk to. Found out he lives in the same neighborhood. Love using my prof neighbors. He took the time to look at and answer a few questions I always had about our plumbing and never made me feel rushed or my questions were unfounded. Thanks, Riggle for helping out us seniors and giving us peace of mind knowing all is good with our home. We passed with flying colors. No issues at all.