Highly recommend I had an issue with my dishwasher. And I…read morewas not able to address the situation on my own, especially when we have a toddler dishes definitely pile up. I was able to communicate with this company and John reached out to me. Ordered part right away kept me updated throughout the whole process. Came in the same-day and resolved the issue with great professionalism. The value was well worth it did not cost a ton. Five Star service!!!

I was able to get an appointment quickly and Alex even got here early. My refrigerator ice maker…read morewas no longer making ice. Alex and his assistant determined what the problem was, gave me a written estimate and fixed the problem. They did a great job and for a very reasonable price.

I couldn't say it anymore strongly... go somewhere else for appliances. I didn't pull up in a…read morePorsche but have plenty of money. I was completely ignored by everyone working there and believe me there were more than a few people around that weren't already busy with customers. I was finalizing plans for a full home remodel and needed appliances for my kitchen and utility room. They had an amazing selection of high end to ultra high end equipment. But nobody wanted to help me so I left. I ordered everything from Best Buy and Home Depot. Between them they sell the most appliances in the country. Best of all, they stock most of it too so delivery is really quick. You'll also get the best deals that way too. Just order at home. If your looking for a showroom of high end appliances that is willing to actually help everyone walking in the door try Ferguson.

Unfortunately, my experience with Bill Smith has not been great. I did a kitchen remodel 4 years…read moreago and purchased a refrigerator, microwave drawer, wine refrigerator, dishwasher, and oven. Within the 4 years, my Bosch refrigerator ice maker has had to be replace twice, my Bosch oven had an electrical fire and almost burned my house down, and my microwave drawer has broken twice and cannot be repaired. I have had technicians out at least 6 times and they don't know how to fix it. I feel appliances should work for more than a couple of years. I spoke with the manager, and he said he couldn't do anything and to call the manufacturer, Sharp. I would have been happy if he offered me a discount to replace the microwave after all the business I have given them over the years. If you buy from Bill Smith, take out a 5-year warranty on all appliances and be prepared to get many visits from their technicians that will cost a fortune.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

We have been a customer for approximately 6 years. We have purchased refrigerators and microwaves…read more We have always shopped there because of price and customer service. Our most recent purchase was neither. Their show room price for both a new dishwasher and stove was $400 to $500 over advertised prices at Home Depot and Lowe's for each product. They of course when challenged matched their price. Good deals ??? Concerning service they informed us that delivery of our new Maytag appliances would be 2-3 weeks. I called after 20 days and they informed me that the products where in. Why didn't they call me? Why did I have to call them? How many days did I wait when product was in their warehouse?? Not a happy camper. They are Not the Good Deals of yesterday! Buyer beware!

Good Deals was bought out in 2024 by Royal Green huge appliance conglomerate out of NY. They are…read moreno longer the mom and pop shop they tout. It is a front for Royal Green now. We purchased an oven range from them that has not worked at all. They sent three technicians out from a third party appliance servicing company as they do not have their own technicians. Neither could fix the problem. Spoke to managers Eric and Brandon and they now refuse to refund or even warranty. They want to keep sending repair men out at the expense of "Whirlpool" they state. Hours of repairmen in the house taking stove apart and now it really is stripped of any newness and not working at all. They refuse to refund so we will have to litigate this in court.

Do not do business with Naples Used Appliances! The owner, Jose is abusive and a liar. He's very…read morefriendly until he has your money. Once he has your money you're out of luck. He will tell you he gives a 30 day warranty but he will try everything to get out of honoring it and will charge you for delivery. I made the mistake of dealing with him more than once and it was bad each time. Forewarned is forearmed!

We received excellent service from Jose and were very happy with the fridge we bought. We would…read moredefinitely shop here again and really appreciate the great service. Thank you Jose! John and Gina

Due to mistreatment at the naples store in terms of an SSD issue that died out of the blue, no…read morewarning a cancelled appointment phone lies Claimed a drive was beaten and run over, yes the rubber was flaking they all flake on x9 pros, the drive RANDOMLY DIED WITHOUT WARNING no s.m.a.r.t no disonnections and geek squad mistreatment, find me online and I will undercut their networking and spyware removal Provided You Tell the naples geek squad counter they have been out-geeked Normally I do not deal with end users but will make an exception,

I'm still amazed at the variety and customer service offered at Best Buy. Worth the time to shop…read morethere instead of buying online

We purchased a Miele built in dishwasher from Mullets a year ago. All went well as we were…read moreexperienced buyers. Earlier this year we sent a family member there who needed a built in microwave replacement. While the visit went well they never heard back from Mullets. Not a peep. Disappointing.

Bought a new GEProfile dryer that was defective upon delivery. Asked for it to be returned…read moreimmediately and driver wouldn't. After 3 different service diagnosis they will not return it. Sales person, manager or owner won't call back. We returned to store and got no satisfaction. If appliance is defective upon delivery don't expect any customer service. They literally want to rebuild a dryer in my home, replacing parts until they think it will work. Totally don't trust that we will have a good outcome. GE customer service told us that it was up to the store to make good on this dryer. it was completely out of their responsibility and can't make them pick the dryer up. Who would want to pay over $900.00 for a defective item and let the store try fixes till it is right?

I called to get an estimate on a washing machine repair. Tito was very friendly and said he isn't…read moreknowledgeable on Speed Queen washers, but referred me to someone he trusts. They were professional and fair and I am thankful to Tito for passing along his info! If I have any other repair needs in the future, I will be calling Tito!

Titos appliances has been such a great experience for me. The kindness and understanding are…read moreamazing. Such a great family and business blessed

We moved into a new home in Naples in January. We purchased every appliance in the home from…read moreFerguson. We have had issues with literally every unit. Many issues were simple fixes. , but it took their service department multiple trips to resolve. The follow up from their sales rep to their service team is literally nonexistent. The only way we have obtained resolutions is to consistent call with our builder until they finally address the issue. Under no circumstances would we recommend Ferguson!

Not impressed with delivery and customer service at the Naples Ferguson Showroom…read more I ordered plumbing items for a master bath remodel totaling $11k from the Ferguson Showroom in Naples, FL (Goodlette location). Order took over 4 weeks to fulfill and deliver. Yet ordered 2 large medicine cabinets from Ferguson Inc. direct and received them via FedEx within 2 days. Toto toilet was on backorder 2 months so I finally cancelled that item as construction had begun and my plumber needed a toilet to install. Ferguson Naples set up delivery of 1 item and the pickup of 2 of 3 items attached to the toilet. Ferguson delivery never showed and my calls to inquire "why" were Not returned. ..meanwhile I'm chasing after a $900+ refund from Ferguson Naples Showroom. Be forwarned. Order directly from Ferguson online and ship to your home. You'll get your items much, much quicker and easily tracked!

Outstanding Service at Paradise Grills on 5th Ave!…read more We can't say enough great things about Paradise Grills on 5th Ave. in Naples! We were in need of a part for our barbecue, and from the moment we walked in, Bob and Jose went above and beyond to help us. Not only did they have the part we needed, but they also made sure we had it immediately and that everything was perfect before we left. Their commitment to customer satisfaction is truly unmatched. They were knowledgeable, friendly, and genuinely cared about making sure we had the best experience possible. It's rare to find this level of service these days, and we are beyond grateful! If you're looking for top-tier service and quality products, look no further than Paradise Grills on 5th Ave. We will highly recommend this location to everyone we know! Thank you, Bob and Jose, for your phenomenal assistance--we'll definitely be back!

From the owner: Paradise Grills is the world's largest manufacturer of luxury outdoor kitchen grill islands and…read moreisland bars, customized to meet any style, function, and space. With award-winning tiki huts and pergolas, professional grills with the exclusive Hybrid X: 10-in-1 Conversions, professional cooling systems including bar fridges, wine fridges, ice makers, cocktail stations, entertainment options, patio furniture, fire features, and more, Paradise Grills creates customizable outdoor living spaces that turn ordinary backyards into extraordinary staycation destinations. With over 15 years of production capabilities, the company's award-winning product line, unique innovations, and quality of construction, coupled with the industry's best warranties, have propelled Paradise Grills to America's leader in outdoor grilling and barbecue entertainment.