The other day, technician # 70 ( I cannot remember his name) did a fabulous job in replacing my…read more Samsung Refridgerator filter. It felt like it was jammed in there and in two seconds he removed the old one and replaced it with a new one. He was pleasant, reliable, knowledgeable and friendly! I will never go anywhere else but Bill Smith Appliance, especially on Marco Island!

I couldn't say it anymore strongly... go somewhere else for appliances. I didn't pull up in a…read morePorsche but have plenty of money. I was completely ignored by everyone working there and believe me there were more than a few people around that weren't already busy with customers. I was finalizing plans for a full home remodel and needed appliances for my kitchen and utility room. They had an amazing selection of high end to ultra high end equipment. But nobody wanted to help me so I left. I ordered everything from Best Buy and Home Depot. Between them they sell the most appliances in the country. Best of all, they stock most of it too so delivery is really quick. You'll also get the best deals that way too. Just order at home. If your looking for a showroom of high end appliances that is willing to actually help everyone walking in the door try Ferguson.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

I recently purchased five major kitchen appliances through GoodDeals Appliances in Naples. The…read moresales associate I worked with was Jason Toprani. Both the company and Jason were absolutely wonderful to deal with. The installation team was very professional and courteous as well. I encourage you to stop by and see Jason if you're in the need for appliances at very competitive prices and demand outstanding service. Lee Hughey

Good Deals was bought out in 2024 by Royal Green huge appliance conglomerate out of NY. They are…read moreno longer the mom and pop shop they tout. It is a front for Royal Green now. We purchased an oven range from them that has not worked at all. They sent three technicians out from a third party appliance servicing company as they do not have their own technicians. Neither could fix the problem. Spoke to managers Eric and Brandon and they now refuse to refund or even warranty. They want to keep sending repair men out at the expense of "Whirlpool" they state. Hours of repairmen in the house taking stove apart and now it really is stripped of any newness and not working at all. They refuse to refund so we will have to litigate this in court.

Do not do business with Naples Used Appliances! The owner, Jose is abusive and a liar. He's very…read morefriendly until he has your money. Once he has your money you're out of luck. He will tell you he gives a 30 day warranty but he will try everything to get out of honoring it and will charge you for delivery. I made the mistake of dealing with him more than once and it was bad each time. Forewarned is forearmed!

We received excellent service from Jose and were very happy with the fridge we bought. We would…read moredefinitely shop here again and really appreciate the great service. Thank you Jose! John and Gina

I'm still amazed at the variety and customer service offered at Best Buy. Worth the time to shop…read morethere instead of buying online

If I could give a negative score I would. They have no staff to help in store. Ordered a fridge,…read moretold them it was in the 2nd floor. Not once, but twice they came to deliver a new fridge & TWICE they were unable To complete the task. Lazy delivery men who showed no ingenuity whatsoever. Trying to tell us it's impossible, which is hysterical considering there's a fridge there already. Same size in every fashion. They failed us twice & that's enough for me. Will be purchasing from another store.

We purchased a Miele built in dishwasher from Mullets a year ago. All went well as we were…read moreexperienced buyers. Earlier this year we sent a family member there who needed a built in microwave replacement. While the visit went well they never heard back from Mullets. Not a peep. Disappointing.

Bought a new GEProfile dryer that was defective upon delivery. Asked for it to be returned…read moreimmediately and driver wouldn't. After 3 different service diagnosis they will not return it. Sales person, manager or owner won't call back. We returned to store and got no satisfaction. If appliance is defective upon delivery don't expect any customer service. They literally want to rebuild a dryer in my home, replacing parts until they think it will work. Totally don't trust that we will have a good outcome. GE customer service told us that it was up to the store to make good on this dryer. it was completely out of their responsibility and can't make them pick the dryer up. Who would want to pay over $900.00 for a defective item and let the store try fixes till it is right?

I called to get an estimate on a washing machine repair. Tito was very friendly and said he isn't…read moreknowledgeable on Speed Queen washers, but referred me to someone he trusts. They were professional and fair and I am thankful to Tito for passing along his info! If I have any other repair needs in the future, I will be calling Tito!

Service was great!!! Wonderful company, will use again!!! I have recommended Tito to my friends for…read morewhen they have any appliance issues. It's hard to find honest reputable companies that actually care about their customers, Tito Appliance does.

We moved into a new home in Naples in January. We purchased every appliance in the home from…read moreFerguson. We have had issues with literally every unit. Many issues were simple fixes. , but it took their service department multiple trips to resolve. The follow up from their sales rep to their service team is literally nonexistent. The only way we have obtained resolutions is to consistent call with our builder until they finally address the issue. Under no circumstances would we recommend Ferguson!

Not impressed with delivery and customer service at the Naples Ferguson Showroom…read more I ordered plumbing items for a master bath remodel totaling $11k from the Ferguson Showroom in Naples, FL (Goodlette location). Order took over 4 weeks to fulfill and deliver. Yet ordered 2 large medicine cabinets from Ferguson Inc. direct and received them via FedEx within 2 days. Toto toilet was on backorder 2 months so I finally cancelled that item as construction had begun and my plumber needed a toilet to install. Ferguson Naples set up delivery of 1 item and the pickup of 2 of 3 items attached to the toilet. Ferguson delivery never showed and my calls to inquire "why" were Not returned. ..meanwhile I'm chasing after a $900+ refund from Ferguson Naples Showroom. Be forwarned. Order directly from Ferguson online and ship to your home. You'll get your items much, much quicker and easily tracked!