We love our new appliances from Fuse Speciality Appliances & Plumbing. We have always loved purchasing there. Now, we have another reason to love it - their installers. Our new stove and dishwasher were installed by PJ and his team. He was professional, personable, and punctual. He carefully installed our appliances, tested them, and gave us a good orientation on their function and features. read more

Fuse sold me a faulty appliance and only sent repairman. I think it was a refurbished machine that someone else had already returned. It has been 5 attempts at having it fixed without success. My salesman John Torres didn't care. even after spending money on 6 other appliance before that. They love the sales , hate to service their clients. Don't use them. read more

Bought a beautiful under-cabinet high end GE Monogram mini fridge. They did a terrific job from the word go and didn't miss a beat. Top drawer communication and delivery/install team also. I worked with John at Sarasota Location and he is a total pro. Gorgeous showroom and very professional team.A++ read more

Wendy and team at FUSE go the extra mile to make sure our clients are more than satisfied. That they are happy. Have used them for years and will continue to use them! Amazing selection of products and the showroom is exquisite. And like us, they give back and support the community and local charities. A hometown HIT! (ask for Wendy) President Kitchen Strand Wineroooms, wardrobes, baths and kitchens read more

Fuse Speciality Appliances & Plumbing - Appliances Near Me - Ft. Lauderdale, Florida

Hello, Could you please have the owner contact me directly? I'm unable to move forward with a large purchase under the current circumstances. The process -- from ordering to payment, delivery, and installation -- has been extremely difficult and disorganized. I'd appreciate the opportunity to speak with someone who can address these issues properly. Thank you. read more

Store, sales team, and packages are great. follow-up with warranty repair is done well, but never in a timely manner.

Josh is the man! Very responsive and knowledgeable. The selection is very impressive. They had fresh baked cookies and it was a smooth installation. read more

November 19, 2024 The Fuse salesman was knowledgeable and responsive. All was actually fine until the installation. Really how hard is it to charge full list price and another couple grand for a couple hour installation. The scheduler emailed me the wrong pre-install checklist yet insisted he didn't. Arrogant, and we had to review it over the phone. It was easy as there wasn't much not done. The install team told me they had 5 installs that day. How can there be attention to detail with that workload? The installers simply wanted to place everything in the openings regardless of the reveal. I halted them on the built I. Coffee maker and said I'd finish myself. They didn't even put in the 4 screws to hold in the microwave ($179 install just to unbox and slide into the opening). The $6,000 Wolf wall oven is recessed in 1/4" on the left side, but sticks out 1/8" on the right. Refrigerator door panel not installed properly. They placed the cooktop into the opening but didn't install the front panel. They had plenty of automated texts including a follow up on how the install went. I gave a 2 out of 5. Auto response apology and text stating someone would contact me soon. That was a week ago. Detailed email with pictures sent. No reply or call. What a money grab. Plenty of other options to blow $40k on appliances. Update December 19, 2024 Well it has been a month since I left my initial review. I left one here on Yelp and one on Google. Amazing that the Google review has had over 500 views (wonder how many lost sales that equals). What is really amazing is that after the company being non-responsive for a week, I received a phone call from Scott Bennett, Director of Logistics within 20 minutes of the negative review. Super apologetic and could magically be at my house within an hour to fix all my problems. I had flown to FL for a few days just to be there for the install and had left in frustration. I was able to let him in remotely, the MYQ app is awesome! He called me once he was done and let me know he took care of everything. He said he fixed the coffee maker, microwave, and cooktop. I called him out on that as I personally installed them and they were fine. He admitted that he merely looked at them and they were fine. He sent a follow up text asking me to edit my review. I asked him for his email to provide some context of prior miscommunications which I sent him and received no reply. I had told him that I would consider editing my review when I came back to FL to inspect in a few weeks, so this is the edit. Scott did fix the wall oven. He did nothing to refrigerator panel, and it still sits damaged from the prior install team. Upon further review of the dishwasher, the screws used to install it were 1/4" too long and poked through the side of the cabinet. I discovered that when hooking up the reverse osmosis filter where I scratched my arm. I sent him several follow up texts and a phone call to discuss all of which went unanswered. I needed a copy of my invoice to file my warranty information and called the office to get it on 12/12. The office person was very nice and sent it quickly. I asked to speak with the manager, and she told me that she would have the manager call me. A few hours later, a salesperson called to ask what else I needed to buy. Not sure how that was miscommunicated, but I expressed my frustration and the next day, 12/13 I did receive a call from Glenna or Glenda the manager. Again, very nice and very apologetic and she assured me she would get back to me to make it right. I got off the phone expecting nothing and unfortunately, I was right. It has been almost a week and no follow-up. I would not purchase a toaster from this company. My suggestion to anyone having issues with them and no responses is to leave a negative review as it is all they seem to care about. read more

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everything is great until you pay and you are ready for the delivery. The appliances get to your home 3 months later and in my case some of them were missing parts. I got my delivery 2 months ago and I'm still waiting for one of the handles of my fridge. The installation was a mess too, they left equipments without checking if they were functioning or not. You call the company and they never have a clear answer. read more

The Fuse salesman was knowledgeable and responsive. All was actually fine until the installation. Really how hard is it to charge full list price and another couple grand for a couple hour installation. The scheduler emailed me the wrong pre-install checklist yet insisted he didn't. Arrogant, and we had to review it over the phone. It was easy as there wasn't much not done. The install team told me they had 5 installs that day. How can there be attention to detail with that workload? The installers simply wanted to place everything in the openings regardless of the reveal. I halted them on the built I. Coffee maker and said I'd finish myself. They didn't even put in the 4 screws to hold in the microwave ($179 install just to unbox and slide into the opening). The $6,000 Wolf wall oven is recessed in 1/4" on the left side, but sticks out 1/8" on the right. Refrigerator door panel not installed properly. They placed the cooktop into the opening but didn't install the front panel. They had plenty of automated texts including a follow up on how the install went. I gave a 2 out of 5. Auto response apology and text stating someone would contact me soon. That was a week ago. Detailed email with pictures sent. No reply or call. What a money grab. Plenty of other options to blow $40k on appliances. read more

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i watched my washer/dryer disappear into the Fuse truck and then was informed that Fuse had loaded the wrong replacement and I was just out of luck. Store manager called to let me know it was an "honest mistake". Nothing more than that he said. My one day off work and another one I faced was not acknowledged. This is the second delivery error as Fuse earlier delivered a malfitted grill and again acknowledged an "honest mistake". My repeated experience is that Fuse orders are the beginning of a clumsy execution with repeated errors. My expectation is that I am not alone but I am opting out of the repeat Fuse customer experience. read more

We had a great experience with Eddie at Fuse at the Oakland Park location. Ordered 6 appliances and all came in a few weeks. We did decide on Fulgar, a new product from Italy. Also LG tower and Sharp draw microwave, our 3rd one. We did ask a lot of questions about the brands and always finding when they were to be available Since we had about 5 weeks needing them. So that made the decision easier to decide which appliance to choose. They were delivered today and team Kevin and Jose installed them and did a great job. I would suggest checking Fuse/ Ft. Lauderdale out. They have a beautiful show room and the staff are very welcoming and great to work with. Now for finishing construction and cleaning theses beauties up and enjoying them! read more

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If you are looking for any kind of support on the appliances you purchased from Fuse look elsewhere. Bought a whirlpool washer and dryer (matching set), about 2 months ago, from Fuse in boca raton. The washer worked for a month. It's now been sitting broken for more than 2 weeks. Every time I call my repair rep (Kevin) I get vauge excuses and claims that I canceled my appointment to have it repaired. Now they are claiming they had my phone number recorded incorrectly, which is strange seeing as I have received calls from Fuse during this time. Im still sitting with a broken washer and broken promises. I gave 2 stars because the drop off/install crew did a fantastic job. They showed up on time, installed everything properly, including leveling both machines, installing new supply and drain hoses, and offered to install a mylar exaust duct for the dryer. I declined that option and installed a proper metal flex duct (I'm sure the mylar duct is fine in most applications, this is just a preference of my own). They also ran a factory reset on both of the machines computers this is supposed to reset the the balance sensors and various components that need a "handshake" w the computer to function properly. They took away the old machines and were professional and worked quickly. They also took the time to run full function testing on both machines. It takes about 20 minutes for both machines to run the tests. If it wasnt for the professionalism of the sales and installation team this would be a 1 star review. Both machines came w a 1 year FULL parts and labor warranty, but good luck on getting anything fixed thru Fuse. I have a feeling I'm going to be hitting up amazon for parts and doing the repair myself. read more

My experiences with Fuse Appliances have been nothing short of EXCEPTIONAL.Their product selection is vast, and their team exudes professionalism in every aspect, from the initial interaction to the delivery & installation.(they give you a link to follow your delivery truck to your home) I must give a special mention to Robert & Novie, who went above & beyond during my most recent delivery & installation. Fuse Appliances commitment to punctuality & customer satisfaction is truly commendable.If i could give them 10 stars I would... Sandra Dezelan read more

Luis Rivera Went Above & Beyond, Very Patient and knowledgeable! DEFINITELY the best for the Latin Community!! Luis is your guy for all your Luxury Needs read more

Singlehandedly some of THE worst customer service I've encountered in a long time. We purchased 2 homes worth of appliances for our new home build based on a recommendation from our builder. From the sales process to placing the order to installation and beyond, the service has been abysmal. The amount of follow up required to try and seek resolution has been disruptive to my household and our work and is completely unacceptable for a company that prides itself on high end appliances and service. Sales Process: Our salesperson Bruce initially was attentive and knowledgable, we placed our orders a year in advance (to make sure that appliances were in for new home) and were assured that this would not be a problem if appliances came in before we were ready for installation. As appliances came in, I received a combination of text messages and phone calls telling me the appliances were in and that we had to schedule installation. After having to explain the situation several times, calls started to come in threatening to cancel the order since we refused delivery/installation. Eventually with help from our builder, that resolved. We were finally ready to accept delivery and wanted to reconcile invoices. I noticed that the invoice did not have washers/dryers included and asked why that was. Our salesperson flatly told us that they were discontinued and therefore deleted from the invoice but made no effort to inform us until we inquired about it. We selected the replacement appliances and were assured all was well and then asked for an updated invoice. We went through about 3-4 rounds of invoice audits, each time something would be added, another would be dropped off and another round of conversations to clarify. Some of the dollar amounts did not make sense against our deposit and we were told by our salesperson "this is the best I can surmise, this should be correct". At this point, we just wanted the appliances installed so that we could move on from this experience. I wish our issues ended there. We scheduled delivery and the Fuse crew came. All seemed to be going well until we noticed damage on half the appliances. We reported the damage and were told we would have someone follow up with us for next steps. When we moved into our house, we noticed one of our dryers was not working correctly and one of our dishwashers was not working at all. Our salesperson came out and took pictures and arranged for resolution. Almost at the end of this ordeal, we looked forward to getting things repaired and moving on. The appliance serviceman who came to look at our dryer and dishwasher noticed that 1) the dryer had been dropped at some point during the process and that 2) someone appeared to have used their knee or object to jam the dryer into the space. The dryer was beyond repair based on the condition of the inside tub and needed replacement. The dishwasher was also treated in the same way -- a water line was broken during installation and instead of informing us as homeowners and looking to resolve the issue, the installers appeared to have just turned the water off to the dishwasher and left. Ultimately we are now left with a dishwasher that won't work, mold in our cabinets from water that had remained stagnant for too long. When the repairman turned on the water, the area flooded. So we contacted Fuse again - no replies to our emails to our inquiries. I contacted Mike@fuseappliances.com as I noticed here that he seemed responsive to negative reviews and eager to resolve. I did this in advance of posting this review because I wanted to give him a chance to fix the situation. Sadly no response from anyone at Fuse and we're left with several appliances still needing repair, 2 of which are completely broken after a terrible installation job. I would NEVER recommend them to anyone for any purchase large or small. We have had multiple homes over the years and tons of rental properties and haven't encountered an all around experience that can come close to how bad this has been. read more

BEWARE! We ordered and paid for appliances over a year and a half ago! We finally close on our new home and they "can't find" the door panels for our freezer or dishwashers. NO ETA when anything will be here. NO communication! Surely the sales person made a nice commission on it ... you'd think she might follow through with her sale, right? Good luck getting her on the phone! Do yourself a favor and spend your money elsewhere! I've had better service from salespeople at Best Buy on a $500 purchase (this was $50k+ and you can't get ahold of anyone!)! SO DISAPPOINTING!! read more

Fuse Speciality Appliances & Plumbing - Missing freezer door panel. Paid for over a year and a half ago - Appliances Near Me - Ft. Lauderdale, Florida

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"Don't Be Fooled" !!! No doubt this company carries so great high end brand names but that is the extent of it. I have never had such terrible customer service in any dealings in the past. Understandably there are challenges associated with COVID, however the issues I experienced had nothing to do with wait time but everything to do with: misinformation, no response, lack of follow up / preparation. After confirming on 3 occasions a delivery date and then no-one showing up or calling the GM/Owners response was "lets just cancel your order, I don't think we can make your happy". Because we ordered several appliances with multiple due dates this problem happened every time and somehow I was the one who was difficult. Again, great brands but honestly there's are several options in the area and I would definitely check them out before ever doing business with this company. read more

STAY AWAY!!! Everything concerning the delivery has been a disaster. The day I walked into the showroom the first thing I did was verify they could deliver to my new address in North Florida. They assured me they could. Not only would they deliver they would also install. After having the appliances on order for over a year, when it came to delivery Fuse stated they do not deliver to the address. They had to arrange an outside party to deliver but they could not install. This caused a 3 week delay in getting the appliances and we are down to just two weeks to get our CO. When the new installer went to the exhaust hood, he realized the wrong blower was ordered and delivered. After 3 days of trying to get it exchanged Fuse finally found one and assured it would be delivered. Well, they delivered it the old address and refuse to deliver to the new house. Meanwhile, I have been passed around to at least 6 different representative, none of which seems like have the authority to do anything. When I asked for their corporate office, they refuse to give me that information. SAVE YOURSELF A BIG HASSEL AND DO NO EVEN CONSIDER USING THEM!!!!!! read more

Fantastic company. Great customer service, answered all of my questions and were lovely to deal with. Delivery was right on time and I was kept up to date on the time when they would arrive. Delivery was perfect and the guys that installed the unit were personable and quick. highly recommend. read more

I had multiple issues with this company. They delivered my appliances to the wrong address and wanted me to wait another 5 days for delivery. The installed microwave has not worked since it was installed 3 weeks ago. They said they would replace but instead submitted repair and gave them the wrong phone number so i was never contacted. Asked for replacement and did not return my calls/emails till threatened with CC dispute. Darrawn is totally unprofessional. Stay away. read more

We bought an oven here. This is only high end appliances. The service was excellent and delivery happened in just 1 week. Service and Quality. I will be back if I need any appliances. read more

dealing with fuse was a fiasco! don't buy from this company. the detail is too long. especially do not have them install. stay as far away as you can. luckily subzero stepped in and replaced my fridge. they were excellent and so professional! go to houzz and yelp and bbb. ***still waiting for this "mike" to respond. not surprised. it's odd that there are 3 "new" reviews after mine that are 5 star! ***update: still waiting for this "mike" to call or respond! 08/04/2023 these reviews "recently posted" are fake news!! these people doesn't give a crap about you!!! they treated me like a worm. $25,000 i lined their pockets. oh but that's pennies to these people. read the details on houzz read more

Fuse has been professional. Shannon has been a wonderful communicator, not only at the start of the sales process but throughout. She helped us navigate supply chain issues and delivery delays in a caring and professional manner and has been a tremendous help during the installation process and beyond. Henry is a caring and expert installer. Very satisfied. read more

Wish I could agree with the other reviews. I had a very different experience. Waited close to 8 months for my refrigerator and Barbara, the manager thinks I should be grateful that they didn't charge me the price increase on my refrigerator. I have a written purchase order with the price so any increase is not my problem. They had no loaner for me to use in the interim so I also had to buy a temporary one. At the time I was told that since I already paid for an install and removal, the next one was no charge. Now apparently, she is doing me a favor by not charging me a second time. Get everything in writing and go elsewhere if you can. read more

Chris- the service personfor Fuse- was here today to install - the new refrigerator I got from Fuse. He and his team were great. Installed my refrigerator, professional, cleaned everything up. The Best. As is Fuse appliances. read more

Fuse was the only place in Broward County I could find Blue Star appliances in the showroom. I wanted to see and touch the product(by the way Blue Star is AWESOME stuff) before I committed to the purchase. The staff was very friendly and were not put-off by my small purchase of a simple 36" platinum range top. Another company in Broward could not be bothered by such a small purchase... when the Range arrived at their warehouse I was promptly notified for the delivery. The delivery window was not convenient for me so the staff arranged to have the Range delivered the the showroom so I could pick it up at a more convenient time-worked out great for me. I will say that no matter which delivery method I had chosen, Fuse would have made it work. They get 5 Stars, and I will definitely visit again for my future needs. read more