For whatever reason, our entire house SMELLS OF URINE. It's been just over a month since they came to our home cleaned all our carpeted rooms. I can't stand this urine smell. It slowly creeper up and is now unbearable. No idea what to do? I just spoke to them they are coming out to redo for free. Good customer service! read more

THIEVES!!!!! hired these people to clean my 78 year old friends apt. Told them little dog soiled. Two rooms. Spoke with Adrian. Told him I was buying the Groupon special for $49.79 for 3 rooms. Then he tells me that it will have to be pretreated and it costs just $15.00 extra. An hour later, I get a call from someone by the name of Candace who tells me the time. When I ask her who she is, she tells me her guy is doing the work. Get guy arrived and tells my friend it's going to be $200 for two rooms. My friend is devastated! She doesn't have the money. I showed this guy the Groupon price and he says well I'm just gonna pink up. My friend is beyond upset! I will be going to the atty General's office tomorrow and the better business bureau. STAY AS FDT AEAY FROM THESE CROOKS YOU CAN GET. THEY ARE SCAMMERS. This is how they scam senior citizens! I guarantee, when I get done with these assholes, they're going to be lucky if they're joy in JAIL!!! read more

The price for 3 bedrooms was pretty good which is why we chose this company. (We only needed 2 rooms cleaned.) Once here they did not spend much time here actually cleaning the carpet. Our carpets are pretty clean and just needed a touch up. They also did not disclose that rugs not attached are an additional charge. The price for the one rug was almost as much as the 3 rooms. After finishing the job and charging us an additional for the rug, they left. There was a large oil spot left on the pavement in front of our home from their van. We weren't very impressed with this company. However the man cleaning the carpets was kind. read more

Bought on a Groupon. Three rooms for $51. They wanted to use the Groupon but then also charged me $75. TOTAL RIPOFF!

Jonathan was very professional and answered any questions I had. Would recommend this company!

We need zero stars here... Home is unoccupied. People were given code to get in the front door, and instead of following directions, they WENT THROUGH THE SIDE WINDOW AND BROKE INTO THE HOUSE LIKE ANIMALS. When I complained, they tried to gaslight me and say that he opened the door after I gave him the instructions again, which is a lie because he said he went through the side window himself, and that it was ok since they were already in. When I asked how they got in without the code, thinking maybe I left it unlocked, he said again that he went through the side window. There is no side window. He went through the gate, into the yard, and broke in through my dining room window. I said they could enter through the DOOR, NOT the window. After I said that my neighbor has security cameras so I would have proof that he was lying, he then says he did go through the window, but that the back window was open. I was JUST THERE 30ish minutes ago, to grab a trash can and the window was NOT open. Attached is a screenshot of my daughter saying that he told her the same thing. HE WENT THROUGH THE WINDOW. Do NOT use these people... ESPECIALLY if it's unoccupied. Psychos couldn't even wait ONE MINUTE to be given the instructions again! read more

Fusion Carpet Cleaning - Carpet Cleaning Near Me

I hired fusion carpet cleaners with a coupon from Groupon on sept 8th. They told me it was outside of their service area, but would charge me an additional $40 for the 20 extra miles it took. I agreed and made the appointment for Sept 11th between 8 and 10 I waited and called. At 11 I reached them by phone and they said they were an hour away and finishing a job. They told me they would be there in 2 hours. I tried contacting them until 5 that afternoon. They never showed or responded to me. The whole house was in shambles and I had company coming the next day. I had just gotten out of the hospital. When I called them recently they were not willing to make it right. I also was told to report them to the better business because they had friends there. Do not use them. They are not responsible or professional read more

Found this place through Groupon. When making appointment, response was quick and very helpful for our needs. O'Neil came to do the carpet in my daughter's apartment and did a terrific job. He took his time and didn't rush through it. I was impressed with his attention to his work!! Thanks!!! read more

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Poor customer service! I scheduled an appointment and they never came. I understand unforeseen circumstances, but they offered no accommodations or alternatives on the day of service. They left me waiting nearly 5 hours past the scheduled time. I even tried to reschedule, but proper confirmation wasn't given. Overall this was a horrible experience and I'll just pay the price, quit looking for a deal, and go elsewhere! read more

Bought a Groupon for this company, was pleased with the efficient clean carpets. However, I had scheduled the cleaning to be done on February 27, and they showed up an entire week early on the 20th. This left me unable to move the furniture, so they just cleaned around big items in house. Additionally, the following day, I received a text message from the cleaner who was in my living space the prior day saying "Is it rude to say you have a nice body and you're very beautiful?" I am appalled - so unprofessional, considering I am a young female, home alone, and they have access to my apartment codes now. In the future, I would advise this worker to keep his comments to himself. After this experience, not sure I would recommend this company.... Even though the Groupon price was worth it, my uncomfortably was not. read more

Fusion Carpet Cleaning - Carpet Cleaning Near Me

They never showed up. Haven't answered the phone and "voicemail is full". This was for a move-out - so I hope I het my full deposit back...

I've asked for 3 days straight for a receipt for service with my address on it still have not received I've called everyday and they will not give me it,, I need it for landlord so I'm not charged for not getting carpet cleaned, customer service there is none here, go elsewhere read more

The carpet turned out great! Dried fast as well. We had them stretch and clean the carpet. Everything was perfect.

I found Fusion Carpet Cleaning on Groupon. The owner Adrian was very responsive and we talked on the phone. After talking to him I decided to add cleaning the tile as well which was not a problem. O'Neil called to let me know he was on the way which was nice because I usually ask for that to be done and I had forgotten. He and Mauricio were courteous and efficient, and the carpets and tile look great! The price was very reasonable. Will definitely use them again. read more

Excellent job cleaning my carpets! My rooms smell fresh again. The employees were quick, friendly, and professional. Thank you so much for squeezing me in today! I'll continue to use your services. See you in a few months! read more

They came to my house and clean my carpet, they did a GREAT good job, they took care of the smell and everything in my carpet. 100% RECOMMENDED THANKS! read more

We had two service appointments, one for carpet cleaning and one for tile/grout cleaning and sealing. They were on time both times, and did a great job. No lingering wetness in the carpet, and a great explanation of what they were doing and recommending. Prices were great. read more

Best in the valley! I had 5 rooms, small loft, and a stairway cleaned. It looks brand new! I would give them more stars than just the 5 if I could. They are very professional and the quality of work to back it up. Thank you again Adrian and Team. Loyal customer moving forth. read more

I have had the best experiences with this company! Easy to schedule and very prompt to appointments. Every employee I've encountered has been very polite and friendly! My carpets always come out looking great! read more

Very unprofessional behavior and arguments. Still it is value for money with cost of hidden charges.

They charged me more for a "deep cleaning" than what their ad stated and I didn't notice until they left. The deep cleaning wasn't good because it still had stains that I removed the next day with Folex carpet spot remover. They also showed up late to the appointment and didn't notify until I contacted them. If you're going to be late, at least let the customers know ahead of time. read more

I don't understand why this company has the rating that it has. I really wish someone would had warned me because I feel like I have been scamed out of my money. Wanted to gift my mom a nice clean floor and I got a moped floor.... something that I could have done myself. I try to tell the owner that I was very upset and the job was not worth the over $200 and he tried to say that I didn't specified exactly the service that I wanted? I should had waited for my mother in laws referral, she paid $250 for a house bigger then mine and her floor AND GROUT looks so clean! Lesson learned. To the owner of this company hope you read this message. Small businesses fight extra hard to stay relevant and do the right thing you need to make sure you aren't ruin it for others! Please do yourself a favor and look for a difference company to do business with. read more

Fusion Carpet Cleaning - Carpet Cleaning Near Me

The techs were kind and professional. We would hire them again. Our tile looked great when they were done

A good priced groupon not worth the chaos and scheduling mishaps due to worker error and lack of care I experienced. Even with scheduling a month in advance it was a nightmare. After showing up and thinking a portable cleaner was needed and calling me even though I said not to and gave my dad's number in advance, they left my home claiming to be back right away with the portable cleaner. Two hours later they never showed back up and after MY DAD reached out, not them, they confirmed I did indeed give them the information about my home, rescheduled the for following day after telling us they did not have time today and STILL tried to get out of the next day too due to being busy they claimed. They did show up LATE, the next day only to find they never needed the portable anyway that caused the rescheduling and still charged me extra for pet deodorizer with no offer for a discount, seeming apology for THEIR mistake, that my dad took of two days off of work now, or that my carpets would still be wet when family would be in town the next day. The carpets look fine and the cleaning was not what was wrong with it all, it was the awful communication and care. I would rather pay more for a company that respects my time and pays attention to the clear detailed instructions I gave for success on day one. read more

Cameron Was Amazing Very Professional Great Customer Service Friendly Prompt Amazing Prices Explaining Everything He Was Gonna Do read more

I got a Groupon and it was a steal. Their service is fantastic. The guy who cleaned my carpets really did a fantastic job. I HIGHLY RECOMMEND their service. I sent this to all of my friends and one already booked. Thank you guys for your great work. read more

Paul and Austin did a great job. My carpet is clean and soft. The walkways were very stained and they got the stains completely out. They were on time and confirmed on the way. read more

They came to my house on time, wearing PPE. They were professional , friendly and reasonable. No crunchy carpet . I highly recommend them above the other companies . They are the best . I have having them do all my carpet and grout needs in the future read more

I had a wonderful experience with this company. I had my carpet and furniture cleaned on Wednesday 2/12/20. They cleaned 7 rooms with carpet, 2 area rugs, a sofa, loveseat and 2 living room chairs. The price was very reasonable and the job done was perfect. Everything looked like new. My white living room furniture was beautiful. My next project will be to clean and seal the tile and grout. I will definitely recommend the company for cleaning services and I will be returning in the future. read more

They are the worst carpet cleaner didn't clean but thrown lots of water carpet all dirty never use them and it takes three days to dry carpet they use pre treat laundry detergent powder with tons of water but carpet dirty just like prior to clean no different. My advice don't use them. Think twice before you pay I pay asking price plus good tip to the service guy but result zero. I give them grade F fail.they are total rip off read more

We had our carpets cleaned with Fusion and were very happy with their work. I had originally only asked for our game room to be done but when he got here asked if he had time to do another room. He was happy to do it for us and was reasonably priced. The stains all seemed to come out and carpet looks really good. Would use them again and recommend them. read more

They cleaned my carpets and did a great job. They were able to come on very short notice and arrived at the exact time they said they would.

Booked this company 2 Different times(Because lack of being on time to their scheduled appts) we were referred to this company and looked at reviews and said Great let's book with them. Scheduled a day and time and we had someone at our home to open up for them and they didn't show up for their scheduled time. I got a call from the employee 1.5 hours after the Appt saying he will be late saying something about a flat tire ect ect..Unacceptable as he should of called before the scheduled time and relayed the info. So we kept led getting texts messages after we cancelled from the owner or manager saying he would come personally if we wanted to reschedule. So we rescheduled and guess what? Same thing happened... Very unprofessional and would not recommend this company. I called a different company that same day and Guess what? That company came out that same day (On Time) and got our business... read more

Adrian & Jonathan were both very professional. Arrived on time and did a amazing job! Carpet looks great. I also had an area rug done that sat outside on my porch for month and it looks like new again. I couldn't be happier with the results of the steam cleaning services they provide. I will definitely refer my family and friends to use Fusion Carpet Cleaning. read more

Great workers . Adriano & Jonathan are awesome and work very hard . They came out and did all my bedrooms including my couch . Awesome results with a very great price . I 100% recommend to anyone !! Thanks again guys read more

I wouldn't bother. I called for information on their services. The male who answered the phone was very nonchalant, casual, arrogant, and spoke in general terms about the services they provide. I prefer a standard of professionalism. I'll give my money to someone who actually sounds like they want to work and values their customers and the longevity of their business. No thanks. read more

I unfortunately did not have a great experience as the other reviews on here. From my experience this company is unprofessional, they do not stick to their scheduled times (which forced me to reschedule), the tech had to "find" water to clean my carpet, left a huge water mess in my condo's garage, dirtied my door with handprints, the carpet tech was not in a uniform and the carpet looked worse after it dried. There was also a lot of miscommunication between the owner and the carpet tech and they seemed to have played the "blame game" with each other. With everything that happened I did not feel comfortable for Fusion to come back to fix everything so I asked for a refund. After the owner was giving me excuses, was being unprofessional, arguing with me and stating I was unreasonable for requesting a refund he finally agreed to a full refund. I was told I would receive the refund through Venmo but as of today I still have not received it. I also received text messages and calls from the owner Adrian and his carpet tech stating not place any bad reviews on Yelp or Google. This made me feel very uncomfortable. I ended up hiring another carpet cleaning company, Ace Building Maintenance and the company made the carpet look amazing, fully removed the stain I had on the carpet, and the techs that came had on uniforms, acted professional, they used corner guards, didn't leave a mess and were 15 minutes early to their scheduled time. I would not recommended Fusion Carpet Cleaning. read more

We called Fusion Carpet Cleaning initially to clean two expensive reclining chairs. We then had them back to clean carpets and tile flooring. I honestly thought we would have to replace the carpets because they were so dirty from the dogs. They did an AMAZING job in cleaning the carpets as well as the floor and grout. The rugs and tile flooring look brand new. They are very professional. I would highly recommend Fusion Carpet Cleaning. read more

I contacted Fusion Carpet Cleaning for tile cleaning and I couldn't have chosen a better cleaning service, they did a fantastic job my title looks almost new and they made my entire house smell so fresh.... Adrian, thank you for your honesty, professionalism and friendliness you did an amazing job. read more

Found them through Groupon, but called them first to see when they would have appointments available. They were able to come out the next day, what was great! I didn't purchase the Groupon, even though there was a 30% additional discount that day. What was $59 minus the 30% I believe. The guy came, worked super fast, and the carpet appeared to be clean and stains are gone. Since he worked so fast, I ask him what happened when the carpet driest and is not clean enough. Without hesitation he says that he would of course come back. I gave him $80 in cash, because I believing in tipping someone for they service. That same night after it was dry, and the light was turned on, I could see stains all over. I took pictures and send them to the guy, and ask him what are we going to do about them. He said he will be back Monday morning at 8 am. After waiting to hear from him, even though I have been texting him all morning. He calls me at noon and said if he can come now. I just put the baby down, I told him he could come in an hour. He said it's probably better if he could comeTuesday at 8:30am, and I agreed.! Tuesday's morning comes, and of course I do not year from him all day. He calls me in the afternoon and said he was very sorry, he has been very busy and he promised to be at my house on Wednesday now at 8 am. It is almost 4pm and I have not heard from him. I been texting him, and phone calls are directed to his non existing voice mail box. This is my first written review lol. I know it long. However, I wanted to give context to the one Star rating I left. Make sure your carpet is really clean before they leave, because they won't come back. Very disappointing! read more