It was time for my cooling maintenance and Morgan came to make sure everything was working properly. I had to work, so he called me on FaceTime to make sure he had the right key for the gate to the back yard and he took care of everything, including giving my very happy dogs a treat! (They love him!). He called me when he was done to let me know everything was good and he locked up. Great value for the maintenance plan, and we love Morgan! read more

This was the 3rd time I have used Fusion, all for different reasons. I will never use another company! Always fast, pleasant, honest and as a single female, I'm thankful they have never attempted to upsell with service not needed. Thank you Jose for getting us cooled off in record time! C Delaney, Chesapeake read more

I have a geothermal closed loop system. After trying two other service companies that both failed to properly fix my problems I finally found Morgan! I can't recommend him enough! Fusion has been a great company to work with but Morgan is the smartest, fairest and kindest technician! Thank you Morgan read more

Great company to work with! We have used them for a couple different personal properties and our office, from total system replacement to regular maintenance to emergency help. They are always responsive and take great care of us. Pleasant, professional, and polite every single time. Highly recommended!! read more

Love the company! Great Management and great service techs. Morgan, our service tech was terrific. Personable, quick, efficient, and thorough. Thank you! read more

I got my HVAC replaced by them about 18 months ago. All the service personal they have sent out are professional and polite. Today the technician, Jose found the breaker box to the unit had a short in it. I was upset at first because it was like $300 to fix. He was very patient and explained to me and showed me how the plastic was melting due to the short. Once we turned the heat on it could have led to a fire . He replaced it quickly, and was just very nice. read more

Awesome company, surprisingly honest and are literally coming back for more work and quotes for heating and air issues.

We purchased a couple air conditioning systems and a mini split from Fusion years ago. We been super happy with our purchases!! Fusion stands behind their equipment, and it's nice working with a local family business. read more

SUMMARY OF BELOW: Company is not reliable, has crooked practices, overpriced, and we're unable to find a simple leak for 2 years that was found by a competitor in 10 minutes. AVOID THIS COMPANY AT ALL COSTS This company is something else. We moved into our home with problems from the company that flipped it, so we needed AC work to correct issues present (unit not attached to ducting/refrigeration leaks/etc.) We looked online to see who had the highest reviews in our area, and Fusion heating and air fit the billet online. We called them to help us and the secretary/receptionist (who is the owner's wife=red flag already) booked us for work. The tech shows up late the first day, says s***'s messed up and needs work, se we pay an astronomical amount of money for simple work. The guy manages to trick us into a maintenance plan (not worth the money FYI) and he leaves. Three months or so later, AC is still giving us problems. We call them, they come out late again, refill the refrigerant, and charge us an arm and a leg, and leave with no found leak. Now repeat this process over the course of the year with 3 more calls for help and the same late, lackluster employees, and you see a pattern: these guys were taking us for a ride, taking advantage of new, young homeowners who didn't know the ins and outs of this stuff. The straw that broke the back was when our unit was flooding the drip pan and we called at midnight to use our 'service plan' which at that time included after hours emergency calls. The wife, who is very rude when she wants to be, said we were wasting their time and it could wait till morning...my 7months pregnant wife was in a hot house with no working AC at midnight and the indoor temperature was over 80....wasting your time? They came out in the morning and the wife (still receptionist for this clown car company) calls me at my work to badmouth the emergency call we made last night. How is a company going to offer emergency service at an additional cost, and then not only skimp out on the service call, but s*** talk the customer the next day? If you have read up to this point, you can see that these people are bad business and another company looking to sell you 'plans' for that money grab, all while having unprofessional, sub par techs. The kicker to all this is we fired these clowns after years of fails and hired a guy who had been in the business for years. He came out, looked at the system, and found the refrigerant leak that had been plaguing us for so long IN 10 MINUTES!!! So glad I made the switch. AVOID THIS COMPANY AT ALL COSTS! read more

Vincent was excellent. Very helpful and courteous. Got the job done quickly. No gimmicks.

Called for my mom who's ac went out on friday night they were great in the respect thst they had someone out in 2 hours. Said blower motor was problem..ok cost over 900 to fix.. 4 days later her house was 80 degrees. Called fusion back and they came out the next day. Said ac unit was dirty outside. So he sprayed it with a hose cost over 300 for 15 minutes. Guess what. Her house is still hot and problem not fixed. Not calling them again. My mom is 85 and on a fixed budget. 2 times and her house is still 80 degrees.so after their first visit before the second my sister's ac went out. Was freezing up..so she called fusion..they were good about being fast on getting there. Charged her 2200 to fix something in her attic..guess what. Her ac is freezing up again. So she called and was told she would have to pay another service charge. Really!!! Shouldn't your work be warrantied? Same problem 5 days later?? So I would not recommend on the fact nothing gets fixed. Will call someone else. Gave 3 stars because they are prompt and polite..otherwise I would give a one or 2 read more

They haven't even done the work we are hiring them for yet, and we've already had a phenomenal experience. You see, we live in a townhome that both heats and cools is an extremely uneven fashion. We have a baby coming in just 12 weeks, and we wanted to solve this problem before the hot summer weather hits and we have to move baby around according to which room is coolest. To boot, our AC unit is 16 years old... We don't want to risk it biting the dust in the middle of the hottest weather this summer. When I first contacted Fusion, I did so based on reviews here on Yelp and other venues... I spoke with John at Fusion on the phone, We set up a time for his partner, Ben, to come out to our house and take a look at our heating and cooling systems, but he also did some troubleshooting with me on the phone to give me some hope. :) right off the bat, he recommended what is called a "mini split" for our master bedroom, which was causing a large portion of our issues. Our garage is directly below the master bedroom, and our attic space is directly above... Lack of insulation has made our room a "hotspot." A couple of days later, Ben showed up as scheduled. Right on time. He was professional and courteous, and I did not feel awkward having him in my home at all. We talked about what we were looking for, what we wanted to accomplish, what we were hoping our price range would be, and a couple of possible options. Ben checked out our electrical, our heating and cooling, as well as our existing AC drainage system to make sure all of our bases were covered. He was extremely knowledgeable and professional. That day, then made a recommendation and gave us a "ballpark figure" on what the changes would cost, but let me know he would write up a formal estimate and email it to me as soon as possible. I receive that email within 48 hours, which was awesome. The estimate he sent was pretty darn close to the verbal estimate he had given me. The estimate included everything... Equipment, taxes, labor, and everything else. No surprises. And also recommended considering insulation in our attic space... This would help reduce our "hotspot" problem and also create a temperature controlled, dry storage space in our attic above our bedroom. Such a great idea! Just yesterday, John from fusion came out and did an estimate for the insulation in the attic... I was extremely surprised at how high the price was, to be honest... But I did some research, and considering they do a 3 inch barrier, close off all unnecessary vents in my attic, and apply a coat of fire resistant layering, the price is very reasonable. He had a written estimate to us within 24 hours. Fusion gave us several options to choose from, and to potentially combine to meet our needs... We definitely plan on using them, it's just a matter of which route we want to take. I will definitely take pictures and update once the work is completed. Thanks fusion! read more

I called this company early on a Tuesday morning and was able to set something up for them to come to our house about 5pm. I had initially spoken with Ben on the phone and two other guys came out to our house, Jay and another man (can't remember his name). They were very knowledgable. They were able to determine that we needed a new coil drain pan, however, with some materials they were able to get it working. They also tried to sell us a warranty package, but we declined. Hubby is very satisfied with their service and work, however, we were shocked at how much we were charged. The trip charge was $199 and we then were charged $288 for labor and materials. They were here for about 1 hour. We had the case of sticker shock I guess. Anyway, everything was good so far. Our unit is still shut down until some of the elements used are dried. We will turn it on in the morning. Updates to come..... read more

Wow, Fusion is the company to call for your heating and cooling needs!!! Employees' knowledge is really impressive and very professional. Our tech man was Seth, and he the amazing ability to explain and discuss the electrical part of our unit and how the Bosch board works in terms that we understood. He was so patient. Fusion did all the calling to secure the warranty for the needed part and Seth said he would wait with us until he had something to tell us. And he did! We had good news and thanks to Seth, we are sooo happy to know he will be back for the repair work tomorrow! Thank you, Seth, you are amazing! Thank you Fusion for saving us the tedious task of verifying the warranty and making sure our needs were met with speed, professionalism, and sending Seth to help us!!! read more

The ac unit in my condo stopped working and I called Fusion for emergency maintenance. The tech showed up the next day and told me my unit was irreparable. They immediately tried to sell me a new unit for a ridiculous price. Luckily I called another Company to assess the unit and they were able to repair it in 30 minutes. Beware of this Company as they try to take advantage of unsuspecting customers. read more

My husband and I recently used this service on the house we have in Norfolk. We needed a new AC compressor but decided we wanted to just replace the whole AC system as it was a better investment. We both had called around to numerous other companies who were roughly all around the same price point and frankly were rather curt when asking questions about pricing. When I called, I spoke to Ben who was incredibly professional and courteous as well as informative and was really working with us to get to the price point we were looking at. He was extremely flexible and came over within the next hour to take a look at the house and what needed to be repaired and after about a half hour to forty minutes we were making our deposit and signing off on the work order. This was the week before Memorial Day weekend and we were really hoping to have the AC system installed for the hot weather that was coming. Ben had mentioned he did think he was already booked but to our great surprise he worked to move things around so that the job was done by Friday. Not to mention he brought extra guys to get the work done even faster so the whole job was done in about five hours! I would definitely recommend Fusion to any friends or strangers who need repair or replacement with their HVAC systems. Ben was so polite and really did a fantastic job. read more

Great experience! We decided to purchase their maintenance plan, it's a steal for someone to come out twice a year! Our tech Shawn was amazing! He explained everything going on with our heating system and how to ensure it would last as long as possible. Shawn was also super passionate about his work and his company. That always makes me feel confident I'm in good hands. read more

Had one of two units break last summer. After getting a couple of estimates we went with Fusion and was very happy. This year we just had them do the second unit and again it was a great experience. I would recommend Fusion without hesitation! read more

We got price quotes from the top 5 HVAC companies around Chesapeake VA and went with Fusion. Best choice we could have made. We got great quality and great professional service with the best value. We highly recommend this company. A Top rate company! We will hire them again in the future without hesitation. read more

I hired Fusion Heating and Air based on a recommendation from a neighbor, and a few small dealings I have had with them in the past. I hired them to replace my Heating and Air System in my condo. The technicians (Dom and Antwan), did an outstanding job, and took the time to place tarps on the floor to keep the hardwoods from being scratched, and cut my existing system into pieces to remove it from a small space in the ceiling without cutting or removing my ceiling. They did a great job installing the new system and cleaning up the room after installation. The owner of the company came by to check on their workmanship, and to ensure I was happy with their work. I highly recommend this company and the professionalism of their employees. read more

This Company is TERRIFIC! After Hurricane Matthew, our insurance company referred 2 other companies who gave us outrageous quotes for minimal work, so we decided to look around on our own. We saw Fusion offered free estimates, so we gave them a call. They were able to come out the next day, gave us 2 quotes (one for the necessary repairs and one for the suggested additional work) and both were extremely reasonable. They started work right away, and were always on time. Everyone is really top notch, from the customer service on the phones to the extremely hard workers doing the repairs, all the way to the owners of the company. I will ONLY use this company for any repairs we may ever need again, and they come with my highest recommendation! read more

Top notch service! Prompt, on time, quick to solve and repair my unit!! Thank you Fusion! Your Friendly and very, very reasonably priced service is so much appreciated! I will be calling you in the future and recommend that others do as well! You will not be disappointed!! read more

Unfortunately, I cannot recommend this company. At first they seem to know what they're doing and would appear to be customer oriented. It turns out they're not qualified to work on existing systems, trouble shoot effectively, or do anything more than a simple air filter change. I tried to discuss the work (issues) with the owner (Ben), but he came back with several lies, trying to make their company appear spotless. It's sad, truly. It's very important that I let other folks know how this company will take advantage of you--all while claiming no wrong doing. HVAC Issue: 5 year old system won't cycle into defrost. Fusion's Response: Completed recommended services to attempt a fix; some weren't needed, and others weren't completed in a workmanlike manner. Fusion failed to provide accurate or honest servicing (after many opportunities). Turns out, it was something so small: the defrost sensor--something that Fusion never even looked at--but instead they chose to replace thousands of dollars' worth of HVAC equipment because I think they simply didn't know any better and/or wanted to try and make a quick (expensive) sale for major services. Ultimate Solution: A simple, and cheap, defrost sensor replacement--which was ultimately diagnosed and solved by another company (not Fusion) within minutes of getting to my property. Background: I paid Fusion a total of $2,888 to fix my 5 year old HVAC system that wouldn't cycle into defrost. They spent hours at my house, throughout 5 visits, and completed many costly (unneeded) diagnostic services and other "repairs" to rectify the issue. In fact, Fusion went as far as trying to sell me a NEW system throughout this entire nightmare with them, which I was ready to purchase. In the end, they continued to recommend services for parts that my system didn't actually have. To Ben and Company: Ben, although I am not a "master tech" like you, as you stated to me, I listened carefully, took detailed notes, spent hours on the phone with the HVAC manufacturer, and researched the items in question with other HVAC companies after you failed to help. I took your tech's word throughout the process, trusted y'all because you seemed be building a business, with many of you being prior military service members (which is important here in Hampton Roads)--but in the end, my family and I were left for over a month cold, cold, cold--trusting you and shoveling out massive amounts of money. Shame on you guys. Really. You need to do a whole lot better. Why not admit that you cannot finish a job because you're unqualified, and possibly outsource a difficult job? The work at my property wasn't actually needed or wasn't done in a workmanlike manner, and trying to support your tech, without ever actually being at my property is also a horrible way to do business--if a customer had told me, what I told you, it wouldn't have taken me 5 visits, 1 month of no heat, and $2,888 to agree to go out to the property. I truly hope you have a change of heart with how you do business; you have caused my family and me great hurt--emotionally & financially over the past year--trying to get this heating issue rectified with you. Service Issues (Detailed): Visit #1- Shawn recommended replacement of the "bad" defrost control board. He stated that the board was "recalled". He also said that my unit wasn't registered with Goodman. Disputed/question: Goodman states that the board wasn't recalled. Additionally, only the colored boards were recalled, not my specific unit's board. Lastly, my unit is registered with Goodman under the address serviced. Why was I given invalid information by Fusion regarding the recall and the registration? Also, I have color photos of Shawn holding the boards, during install, to confirm the boards in question (above). Visit #2- Defrost control board replaced. Receipt states that "no faults/codes@final".Disputed/question: the defrost control board you replaced doesn't give off any codes or faults. This would be typical in a gas furnace or higher SEER unit. My unit is 13 SEER (electric heat pump) and there is no way for it give off any "codes" at the board as stated. Why did you provide a service receipt that listed items that weren't checked? I have color photos to confirm this. Visit #3- Leak search performed with sniffer only. Additionally, unit hadn't been running for 2+ weeks, and sniffer wasn't properly used at outdoor unit. Dye was never introduced into the system as cause of "leak" was suggested to be upstairs only in the coil. Disputed/question: leak search that would cost money (per Amanda) was to be done with dye. How come I was charged the full price for a leak search that wasn't done correctly? To potential customers: Please contact me for the additional service concerns; it's too long to post here. Thank you. read more

Fusion and Ben are a great honorable company. We had purchased a new HVAC Unit in the past 5 years so a relatively new unit but we have had all kinds of problems with it. I believe the administrator that answered the phone's name is Tiffiney. She was very polite and attentive and seemed concerned about our families need for heat before the big blizzard of 2018 which began the same day. Ben and another young man came out the same day and fixed one of our units and began a quote for our other unit. They spent quite a long time and explained all the problems that happened when an inexperienced HVAC technician had installed our unit. That unit had not been working since we got it. Luckily Fusion fixed it and we look forward to them installing our next unit. I highly recommend Fusion. read more

I can not say enough good things about this company and would recommend them all day long. From start to finish our experience has been amazing, and still if I have a question they get right back to me. Being a military spouse, a mom, and working full time they have worked with on scheduling and have been so helpful! I am so glad that we found them and had them do a full new system in our home :) read more

This company and its staff are absolutely amazing! The customer service and friendliness is unlike any other. The guys that installed the ductless mini-split and re-worked all the ductwork were efficient and so kind. I researched many companies in my area and none of them even came close to how awesome FUSION is! Their prices are fantastic and their quality of work is the best I have seen. Rather than try to "make a sale," they wanted to help my current A/C unit just run more efficiently; this saved me so much money. These guys ROCK! read more