Had termite and borate treatment by Kenny and Steven April 28, 2026 and they did very professional work. They were on time and understood what areas were needed to treat. They went in the crawl space and did sunroom treatment. Everything was looking good when they finished. Very happy it was done ! read more

Back Bay Pest & Mosquito - Sunroom treatment - Pest Control Near Me - Virginia Beach, Virginia

The service so far has been great, their technicians are respectful, friendly, and knowledgeable. The problem I am facing right now is that their billing/quoting software incorrectly provided me a service agreement starting in June without a payment charge expectation for the month of July and due to the error in the system, they have made the decision not to honor the service agreement and charge me anyways. When I signed the agreement, I was under the assumption the month of July was part of the $250 initial treatment to get an infestation under control, now I understand that all I was being provided was two initial treatments. I will continue to use them for the time being as I prefer supporting local and their technicians are high-quality to my knowledge, but am highly disappointed in the fact they refuse to honor the service agreement they provided me. If they make this right, I will adjust this review, but not until then. read more

New to the company but my technician is professional attentive and thorough! So far so good

Back Bay has always been my go-to for any pest control needs. They always provide superior quality service and in the event that you do see any unexpected pest activity, they will immediately come out and treat the exterior/interior of your home. Overall, they have a great value for their treatments. I've been using them for years and have not once thought about changing to another pest control treatment company. read more

Robert Dale, Ty, and Joe came to seal and replace the lining of plastic. They also installed my dehumidifier to the existing electric outlet. They fixed a section of subfloor and installed a new access door. These men were so nice , hospitable, and profiecent. Highly skilled Team! They went out of their way to explain what they were doing and identified rodent prevention. I cannot say enough and recommend them to you. Kudos to this team! PS Your should consider them for any crawlspace improvements and repairs. read more

I cannot express how much I appreciate Back Bay Pest & Mosquito! John Church came out, took a look around and came up with an affordable, targeted plan. He answered every question and was very insightful. Everyone involved (TJ, Tai, and I didn't get the name of the other two men) were friendly, considerate, and professional. They went above and beyond and completed everything in a timely fashion. Thank you, Back Bay! read more

Ken & Billy, total professionals I know they're the best of the best, this company is first class second to none, if you look in the dictionary for the meaning of perfection, you'll see Back Bay pest & mosquito five star every way ! read more

Tim is amazing and I trust him 100%! He does a wonderful job and is very flexible with scheduling.

I am delighted to write this update to my experience with Back Bay Pest & Mosquito. After my unfavorable review of the company, I was surprised to receive an email from Jacob, the owner. He was extremely apologetic for my bad experience and expressed his intention to do whatever necessary to win back my trust. Often when people say this, they don't really stand behind it, but Jacob was absolutely awesome and completely made good on his promise. He helped me get my termite coverage reinstated and helped me to get the letter I needed for closing on the sale of my house. But what impressed me most was his professionalism and integrity. He wasn't willing to simply sign off on the condition of my crawl space until he verified that the letter was accurate and the house was safe. He even insisted on speaking with my structural engineer. I have tremendous respect for that! I can now give this company my wholehearted endorsement based on both my long-term experience with them and their response to my complaint. read more

Back Bay Pest & Mosquito is great! John Church and Zack were amazing and very professional. They completed some work on my home. They arrive on time and always keep you inform. I would definitely recommend them, and I will definitely be using them again. I'm giving them 5 stars. read more

They are incredibly professional and they live up to their promises! They have very competitive pricing and they showed up EARLY for their scheduled appointment!! Highly recommended! read more

Winter came and we were finding signs of mice activities inside the house. Asked locals for a good pest control and almost everyone I spoke to mentioned Back Bay Pest. We needed help keeping mice out so I put a request for quotes. Graham responded quickly & came by a day after to do a thorough inspection. After discussing what was needed to get rid of them, they came by a few days after to set traps, plug in the holes (inside & out of the house) and set traps, including the attic. They come by every few weeks to check and refill traps if needed! It's been about over a month since we've started working with them and we haven't seen any trace of mice! If the problem escalates, we know we are in good hands! Thank you! read more

Back Bay was highly recommended through neighbors on Next-Door. We are now into three weeks after our initial call and found them to be very responsive, efficient and punctual. An attic rodent problem was mitigated by sealing the builders gap in the roofline,sealing some vents and other access problems found in the vinyl siding . They also laid some standard traps and glue traps and then re-checked them over the last few weeks. If the problem reappears, we know we are in good hands. We will follow up here later. read more

Closed off my attic and no more roof rats Sprayed for aunts an they are gone. They arrive on time and are always polite.Call them, you'll be happy you did read more

This is a fantastic company. Thorough, transparent, effective. From Jonathan the Sales Rep to Connor the Technician to James the hardworking Exclusion guy, everyone was courteous and caring. Always available to answer questions or return to add to the service. Highly recommend this team! read more

Terrible and incompetent service! Owner is never wrong and makes excuses for his incompetent employees!

I received a call from my tenant that he saw a squirrel climb up on the roof, pull back a shingle, and disappear underneath. I live out of state, so I took to Yelp to find an exterminator. I messaged several, but Back Bay replied almost immediately, and we were able to set up an inspection and consultation within 48 hours. Graham came out, did a thorough walkthrough, and made some excellent recommendations on how to handle our situation. I'm super impressed with the communication and professionalism of Back Bay. Hopefully, we don't need their services again anytime soon, but if we do, they will be my first call. read more

Found a few roaches in the house and called for their services. They were professional and friendly and they didn't push for any contract. He checked the whole house-up to the attic and all around, their guys came out a few days after and sprayed. We initially requested a one time service but will be contacting them for continued services. read more

Living in an area that's woody with lakes and ponds all around, it's expected to have unwanted guests. They are so rude, they come into your house as if they pay rent or something! So I needed a company who can stop them in their tracks and based on Back Bay's customer reviews on Yelp, I took my chance and reached out to them. They contacted me within hours and had someone come out the next day to do my initial service. He was very thorough and inspected any point of entrance that any pest can come through. It's been about 4 months and no unwanted guest has came back or if they did, they were dead !YAY! They are family owned who cares about their customers unlike the big names. Good communication and I like the fact if they need to get in touch with me, not only do they call and leave a message but they will text me too! Hector who is my tech is very nice and accommodating. Another plus is you will have the same tech servicing your home so for me it's a big deal as I don't want different strangers in my home! read more

Great company. Competitive pricing and really thorough with information! just truly no B.S. Thanks John!

We been using Back Bay for a few years since buying our home and having some roach problems. Their amazing treatment fixed our roach issue the first time. We have a quarterly visit to prevent any future issues and we haven't had any. Thanks guys. Keep up the amazing work. Also forgot to mention that these gentlemen wear booties on their shoes before coming into your home. They tell you before they come in from the outside. I had a tech (Cox Cable) one time stepped inside from the backyard and tracked mud with his boots unto a $500 area rug and my wife made him grab all his sh#% and leave immediately. Anyway, it's a big plus when someone takes great into not bringing anything from the outside into the inside. read more

Absolutely amazing service from this company! Technician was very informed and explained the process in detail. I fully recommend these guys if you issues with ants, bugs and any other creature impeding on your residence! read more

Very friendly and helpful staff. They worked out a plan to keep mice out of the garage. Came out very quickly and got things started so no mice try to move into the garage this winter!! read more

I'm thankful for the responsiveness from Jacob. We heard a critter having a party above our bedroom the night before and as soon as I woke up I put out a request for quotes. Jacob responded and came the same afternoon to do an inspection. Thankfully there were no signs the critters made it into the attic, so I can get some rest tonight. I will be calling again if I hear anything or need pest control in the future based on my positive and professional experience. Thanks again for your help today! read more

Very professional! I can finally enjoy my yard without being eaten alive by mosquitos. We had terrible ants and water bugs throughout our home, haven't spotted any (alive) since back bay came in and treated!! 10/10 would recommend read more

Excellent service, qualified personnel. Eric was here for 2 days, was on time, did not take any breaks. Superb workmanship, extremely knowledgeable. Effectively sealed roof and foundation from rodent entry points. Replaced and sealed all foundation vents. Back Bay mosquito and pest are the best! read more

Jacob and his team, Hector did a great job at our new home. Amazing company. Great reasonable rates. I would recommend Back Bay to everyone because I don't want anyone else... read more

Great service from Jon and Back Bay Pest Control. He was very informative, personable, and knowledgeable. Additionally, they got back to my request for a quote immediately and were able to fit a quote on short notice and in a tight time slot. I highly recommend using them to anyone in the Hampton Roads area. read more

We use absolutely love the service we get from Back Bay Pest & Mosquito! We are signed up for the quarterly pest control and the termite treatment and maintenance plan and couldn't be happier with the results. The technicians are so thorough, friendly and knowledgeable. We would highly recommend Back Bay Pest & Mosquito! read more

Just had Greg our exclusive BBP&M technician out today to do our quarterly. Outstanding customer service to include stellar communication skills. Highly recommend BBP&M! read more

I love this team. They are pleasant and courteous. I have a monthly service makes things easy. I love how Sean double checks w/ me before he sprays to see that I'm happy w the service and all the bugs are dead!!! read more

Very responsive and punctual. Technicians were very professional and knowledgeable. I signed up for a treatment plan and feel like I'm in great hands! read more

If you're anything like me and can't do bugs, Jacob is your guy!!! I saw two roaches in my home and totally freaked out!! With the warm months approaching I knew I had to solve this issue and fast! I reached out to Jacob and had a response in minutes! He came out to spray and reassured me that he will come back if needed in between the quarterly visits. He is extremely professional and friendly. You won't be disappointed! read more

During the consultation they were very informative, we consulted for wasps, mice, mosquitoes. They found no nests which was important because someone in our household is allergic to wasps. After reading reviews I wanted to go with them versus somewhere else but then they tried to lock me into a contract, which after reading reviews seemed like no one else was which is why we went with them in the first place . We're military and sometimes that's not feasible so the best we comprised on was 6 months. When they came out the first time the man put down traps I could have got a retail store, I explained to them that I wanted something more humane so then they replaced it. I was super optimist at first about the services but after finding several wasp nests myself, being talked into a contract, and seeing that I could have done pretty much what they do I am just waiting for our "contract" to expire and finish up pest services myself or elsewhere. read more

This company will do everything correctly from the start, they are absolute professionals to the core. Don't waste your time or money on anyone else, I promise that you won't regret calling Back Bay Pest first! Even when the schedule is completely booked they always care enough to juggle things around to make sure you are taken care of. I will never use or recommend anyone else in this business to take care of my personal residence or any of my clients. read more

Very honest when assessing whether or not their services are required. Definitely not trying to rip anybody off.

I followed Greg from a different company because he is an awesome and I highly recommend him to do any extermination you need.

Greg just left after doing our initial treatment! Great guy! Super knowledgeable! Even let me know my windows were a bit wonky and not closing properly which is obviously an easy entrance for pests. Now that we know we'll be getting them fixed :) He didn't take much time to spray inside and out and made sure I understood that they would come back as needed! Made sure all my questions were answered as well! He even wore shoe covers throughout the house which was nice :) Great first impression! I love small businesses! They really do have the best quality of work :) thanks Greg!! See ya in 3 months! read more

Awesome job! Got critters crawling in my attic. Had an assessment done. Very thorough investigation and description of what needed to be done. They did a two prong approach: catch them if we can and prevent them from coming back. Different sets of people for each jobs. All super friendly all professional. Even the scheduling lady was super responsive and friendly. I would use them again but Since they did such a great job may not need them anymore for those squirrels! Thank you! Highly recommended. read more

I absolutely recommend this business. They are always friendly, reliable, and effective. They stand behind their work and I have been completely and consistently satisfied with them. read more