Love this place!! The lady is so accommodating!! Not pushy, so it makes for a pleasant experience…read more We found exactly what we were looking for!!! Come a check it out. You will be glad you came.

My husband and I initially went in just to get our rings resized and we fell in love with a ring…read more Gigi gave us an amazing deal on a ring and it was back for resizing quickly! I am so happy with my ring and the service; I would highly recommend going here for your rings!

I was searching for a tungsten ring for my newlywed nephew to wear on his wedding day and found…read morethis jewelry shop inside the Moreno Valley Mall. Karla assisted us and was incredibly kind and attentive. Although they didn't have the ring size we needed for the next day, she did everything she could to help us. Ultimately, we had to purchase the ring elsewhere, but her outstanding customer service left a lasting impression. If I ever need to buy jewelry and I'm in the area, I would absolutely return, excellent service like that is hard to find!

This location of Zales and working with Charlotte was truly a Godsend! I have been to other jewelry…read morestores in my area, but I was in California taking my son to College. I just happened to be browsing for that special engagement ring. As a man looking for that special ring for your love can be a little overwhelming to say the least. Charlotte totally put me at ease while giving me total attention. I didn't feel pushed or pressured. She even found another willing shopper to try on the ring so that I could see what it would look like on my Honey's finger, since she was not with me . Kudos to Charlotte for her amazing service and time in helping to make my engagement awesome!

I needed some assistance today with a bracelet and earrings.. and it is needless to say but I was…read morevery taken care of here! Scott and two female employees treated me with such kindness, care, and expertise! I will 100 percent be returning when more jewelry needs arise. Lovely shop with lovely staff. May I add, the store was extremely clean and pleasant to be in. Thanks everyone!

Staff was great! They explained their services well when I asked for my wedding ring set resized…read more They promised my ring will be ready in a week and a half but got it done in less than a week.

Workers there are filled with attitude for no reason. I called asking a simple "do you guys change…read morebatteries for watches?", the guy that answered "yes" with an attitude. I asked for how much and he said "$10" then hung up. I've never been to the store itself but that's all I needed to know how they talk to people. I just took my watch elsewhere at that point.

I went in just to see how much it would cost to repair a small wire in my necklace that was poking…read moreme from time to time. He gets a phone call, takes it, walks away, and uses pliers to crush it without saying a word. Then he files down the cap. Then he says that it couldn't be fixed but I can leave it there and he'll cut the chain to put a new cap on for money. I'm pissed since this is a sentimental piece and had I known that would happen, I wouldn't have gone in at a

Great deals great customer service Family owned…read more Always the newest jewelry with the cheapest prices

If I were you I would go to any of the 4-5 spots in rio rancho EXCEPT this one. This man is…read moreincredibly unwelcoming and rude overall. I went In to see if he can fix a ring for me and he continued to pack away his things as if I wasn't even standing there. He was inconsiderate and I was willing to pay the price he had settled for. The experience ended with him saying 'go somewhere else and fix it then' I just didn't understand why he didn't want to do the service when I was willing to pay full price. All in all DO NOT come here.

I called today and they refused to take my original engagement ring as trade in for a new one which…read moreis their policy. Then I told her the Ontario store would take my ring as trade in if I could please get the model # of the ring I liked so I can get it at the other Helzberg location and she said no! So unprofessional.

I bought an engagement ring back in 2021. The price was close to $10k so one would expect a quality…read moreproduct and hope for above average service in exchange. Neither is the case. The ring has a large stone in the center and many smaller stones that surround it as well as many stones throughout the ring. Over the years many of the stones have fallen off. Some we've found, others we've not been so lucky. Every time a stone falls off we take the ring to the store to repair and ask they check the entire ring so this doesn't continue to happen. Every time we drop the ring off they say they will and when picked up they say they did a thorough check. Despite their thorough inspections, the stones continue to fall off and the cycle continues. In addition, every time we drop the ring off they set a pickup date. We go a few days after their set pickup date, the ring has never been read on their set date. We ask every time why we were not notified the ring would not be ready for pickup? Sometimes they apologize but numerous other times they make lame excuses like "we sent you a text message." This has been an outright lie and they attempt this deception time after time. I would not recommend anyone to buy anything here. Their products are overpriced and customer service substandard.

staff was very helpful. and friendly. If Amber Moreno Valley please stop by this location you will…read morenot be disappointed

Amazing service! The ladies are super sweet and friendly! Super fast and kind service. They cleaned…read moremy ring for me and were very kind about it

Kim was amazing! She helped me clean a ring for my daughter and was very kind, helpful, and…read moreprofessional. The ring came out looking beautiful. I really appreciate the great service and would definitely recommend her!

Absolutely amazing experience! The staff was friendly,especially Tony super helpful, and made…read moreeverything so easy. I highly recommend this jewelry and pawn shop to anyone looking for great service and a trustworthy place. I'll definitely be coming back!