Came by for some glasses parts. Parking is available along Esmond, as well as Hastings outside of rush hour. The interior is pretty nice and modern. Staff were friendly and helpful. Looks like they carry a decent selection, including safety glasses. I've also had an eye exam done here before and they definitely have some state of the art equipment. As others have mentioned though, their exams are a wee bit pricey. Oh well. read more

See all

I've taken my daughter for her eye exams and check ups at Burnaby Vision Care for a year now and they've always been great. The staff are professional and friendly. I usually have a coffee while waiting. The eye exams are thorough and Optometrist is wonderful with kids. My daughter loves leaving with a sticker of her favorite cartoon. The only very minor thing I would ask is to update some of the toys in the kid play area. Some items are broken. Other than that, I'll be coming back for a long time. read more

I keep going back because I love everything about it! I have been going here since it used to be named Burnaby Vision Care. This was my 4th eye exam, I go see Dr. Wong every year or so for a comprehensive one. I didn't need glasses until my early 40's so I am new to the whole experience & probably needed them sooner. Let me break it down: ~Service - professional, they put you at ease & communicate well, letting you know what is coming up next or what is happening. Dr. Wong + his team are so efficient, yet calm, cool & friendly. I can't imagine going anywhere else now ~Front desk staff - always friendly & ready to help. Francisco is amazing & helped navigate the maze of my benefit options & helped me to maximize, I got two sets of glasses! ~Building - nice, modern, clean, and free parking on the surrounding streets, also on transit lines on E Hastings. I live in East Van & find it easy & convenient to get to. Also, super clean washroom! ~Shop - serious selection here, choose from budget to high end options including packages You can also book appointments online. I will continue to go here. I am looking forward to my two new sets of glasses - one for work, one for at home. read more

See all

It was my first time visiting this place for my eye examination. I had a great experience from the staff including the receptionists, the optician and the optometrist, Dr. Kevin So. The receptionists were friendly and did my pre-screen tests using lots of new advanced equipment. Impressive! After the pre-screen tests, I asked if they can fix my glasses with a missing screw. The receptionist immediately brought me to the optician to get my glasses fixed. Dr. Kevin So was very knowledgeable & gave me advice to cure my dry eyes. I got my len prescription immediately after the examination. The receptionist followed up and sent my receipt to my email on the following week. Overall, superior customer service experience for me! Highly recommended this place. read more

returned and asked for my full exam results I paid over $100 some time ago. Unfriendly front desk lady said no only fax them to Dr. But I said they are mine I paid for them. Then she said you would 't understand them. I said I would like to try. Then she said for $50 she would do it. So many lies and wanting money. I would avoid this place as you wont get your exam results even if you paid. read more

The office staff, as well as Dr. Wong, were professional, helpful, and pleasant. They seemed extremely diligent. I'm very satisfied with my new prescription for glasses. read more

Last minute appointment to check my eyes and am I ever glad I booked here! The website was super user friendly, easy to book. Received a follow up call almost immediately and once I arrived the customer service was some of the best I've ever experienced. Susan was right on getting me in to start my exam and there was tea to be had while I waited. Dr. Tony Wong was knowledgeable, friendly, and willing to take time to fully explain all that he was doing and checking for. There was no pressure or sales pitch just a focus on health and offering the best and most comprehensive service. Will definitely be recommending Burnaby Vision Care to anyone who is looking for eye care. Thank you so much Susan and Dr. Wong!! read more

It was the most detailed eyes exam I have ever done. scanner and high end technology combined with personal exam. Dr. Wong is very professional, he new what to look at. He checked not only the vision but healthiness of each eye and did an "x ray" 360 degrees to make sure the eyes are healthy. The staff are very friendly and nice as well. Highly recommended. read more

Just had my eyes checked, very professional and friendly knowledgeable and helpful, I would definitely recommend.

Nothing but good experiences year (though I've never been here for a check up, just to update lenses and such). Very friendly staff. There's one man that I usually deal with who works front-of-shop - I think he has an Italian name - nice guy. Always answers questions that I have and I never feel rushed. read more

I've been going here since I first got glasses back when I was in grade 5 and when they were still located in Brentwood Mall. The front desk staff is always very kind, polite, and helpful. For the past few years, I've been seeing Dr. Kelvin So. My last appointment was still with him. But I ended up having to go back for another reason not soon after he left, and so Dr. Yin Li saw me. I felt like Dr. Yin Li didn't take me very seriously because I wasn't really her client, and she kept pushing for me to try contacts for the entire appointment. She also had somewhat of a negative attitude when I told her I had purchased my glasses from Costco, rather than from them. I'd like to get my glasses from Burnaby Vision Care, but they quoted me $400 for a pair of glasses ($100 approximately for frames, depending on what I choose, and then $300 for my lenses because I have a high prescription). I got mine at Costco for slightly over $200, of which $130 was for lenses. When the price is twice what I can get somewhere else, it doesn't make the choice too difficult. Anyhow, I felt like my experience with Dr. Yin Li was quite negative, and when I was leaving, I almost felt like finding a new optometrist office immediately. However, many of my friends also come here and after sharing my experiences with them, they recommended asking for Dr. Cindy Shum next time. My next appointment won't be for a while still, but next time, I will definitely ask for her. In conclusion, I still would recommend here, but make sure to ask for someone other than Dr. Yin Li (unless you're looking for contact prescriptions I guess). UPDATE (August 2016) Went back recently to have my eyes checked again, and I was told Dr. Li was no longer at Burnaby Vision Care and so I saw Dr. Dennis. I can say that with Dr. Dennis, I'm completely satisfied with Burnaby Vision Care again! She took the time to address all my concerns and never rushed me through my appointment at all. Would absolutely recommend Dr. Dennis to any new patients. read more

Dr Dennis is an awesome Doctor. So thorough and patient snd aswers all questions. I have seen many optimetrists and ahe is the best in 25 years of visits. Rudy. read more

Looking for a decent pair of glasses and was willing to drop up to $1500 on a pair of quality glasses and thought they could help. It's been awhile since getting glasses and thought they could educate me a bit on what features are out there since I'm not entirely familiar with new technology. This wasn't the case. They didn't appear interested, didn't feel like they wanted to engage in a meaningful conversation to help me nor seemed interested in my business. I walked into another optical store that same day and wow! He asked me questions on what I do and what I'm looking at / reading throughout the day, what to look for in eye glasses, the frames themselves and how they should fit and why and when he suggests to wear glasses, contacts etc. I learned so much in our 15 mins conversation that I thought he earned my $1500 business.... and he was genuine, not pushy at all. He made the effort, took the time and showed real interest in finding something that will work for me. Perhaps, FYI optometry can take a few tips here when helping a customer. read more

I've been going here for years. Before they moved even and will continue to return. Always excellent service, very professional, very friendly. They have a great new retinal scanner, which though tricky to use, is good for monitoring the health of the eye and many clinics do not have these. It is a bit more expensive than other places but you get what you pay for! Quality work, excellent service - plus coffee! PS - I do not buy contacts or glasses from them - any in-store place charges ridiculous amounts in order to make a profit margin. Get your prescription done here and go buy them online. read more

I had a very bad experience on the day when I went for an eye exam. I booked and appointment online on Monday 11/27 at 2:10 PM. I pushed my work a little further to 3:30 pm as there was not any other suitable appointments. After booking an appointment, the FYIdoctor Burnaby staff called and emailed me for confirmation. I asked them about the parking as I never been in that area a lot. The staff emailed me that I can park on the streets as all the streets allow to park for two hours. I arrived the clinic and tried to park on the Esmond street, unfortunately all of the spots were taken. It was a super rainy day, I found a spot on the Hasting street as the traffic board was marked as 2 hr parking. I didn't check the parking timings as I have already told by the FYIdoctor staff that all of the parking is free and lasts for two hours. I parked the car and arrived in FYIdoctor, I waited for the Dr. Wong and I must say that he is very professional. He explained the things in a very clear way. He handed over to me to a sales consultant upon completion of the checkup to shop for the glasses. The consultant, tried to sale me the unbranded frames first as they were on the clearance sale. I asked him can we check the branded one, he replied yes sure we can they are a bit pricey but don't worry we will give a 40% discount. I look around and it took me some time as they don't have the frames size 50 which was suitable on my face. At this point I was already 5 minutes late form the work. When I came on the cash register, the consultant told me that they can only give me 20% discount on this frame, He asked the manager and she rudely replied that's the only option we can offer. On top they charged me $15 for the eye exam as the insurance company only covered $125 standard rates for the eye exams. FYIdoctor are known to be very expensive as compare to other optometrists. I was still fine as most of the cost was covered by the insurance company. I was rushing to reach to the work, so I told the consultant that just finalize the order and I left the clinic by 3:40 pm. When I reached on the spot where I parked my car, I could not find my car. I went back to FYIdoctor and asked the staff, they told me ohh you parked on Hasting street, and after 3 pm you can not park there as the city will tow the car. I was like WTF why you guys didn't tell me this when I inquired about the parking. They say oh you can park on the side streets. I showed them the email I received from them about the parking rules, they simply apologies that it's a misunderstanding. I was standing outside without any clue where to find my car and how to reach to the work. The sales associate at FYIdoctor helped me to google the tow company address and number. It sounds like they knew which company to reach, I think there must have been many towing incidents in the past. I called me co-worker asked him for a ride to the two company or office. Luckily, he helped me to pick up my car. The tow company charged me $130 including city violation ticket of $120 for no reason just because FYIdoctor staff misguided me on the parking situations. I reached totally soaked at work around 6 pm. I had to cancel my glasses order as the sales associate wants to take the balance off from my card today. Though he told me that he will talk to the manager for extra discount to accommodate my towing charges. He even did not mention this today when I called him back. I canceled my order as I don't want to go back to them ever as they are being very rude and not honest with me. read more

Would not recommend this place to anyone. Bad service, from front desk to Dr. Dennis. Ended up having to get another Dr. to fix her mistake. Still ended up not getting the glasses I ordered but, (blue frames not gun metal black) at least I can see out of the ones. I'll take my losses and find a better place next time I need new glasses. This place is a joke. read more

I wouldn't come again. I came here as a new patient and ended up being here over 3 hours for my exam. The staff seemed polite and were trying really hard to give a good experience but it felt rushed and in genuine. One might expect that if they are at/waiting for an appointment for so long the doctor would take time to answer your questions but it seemed they just wanted me out of the room for the next patient. I have since been back to see a specialist and waited over an hour before even seeing a doctor. If they had told me they were so far behind I would have happily rescheduled There also seems to be a lack of communication. Because so many staff handle all of the patients in the office things get forgotten and I had to repeat the answers to the same questions a multitude of times. Even with the same person I had to repeatedly remind them of the decisions the doctor had just made for me. At both appointments my eyes were dilated with no warning to bring sunglasses or an explanation why. After, I was left in a brightly lit room to let the headache sink in. This beautiful and high tech office could be amazing if they cared more about the patients and less about their profit. Polite staff, great environment and seemingly all the right tools are gone to waste read more

The doctor I saw was Yin Li, and she was pleasant enough. The eye examination though is far more extensive than is necessary for a prescription of eyeglasses. This, it's easy to suspect, is so they can overcharge for the exam. I was told at the store where I bought my glasses that a completely adequate examination should cost 70-75 dollars. Mine cost $136 with $46 of that billed to MSP. It was also unpleasant with eyes subjected to blasts of air, painfully bright lights, and forced dilation that leaves your vision blurry for the next few hours. Dr Yin Li said all this was necessary and they'd be able to see if I had glaucoma. My understanding is that glaucoma is detectable with a regular eye exam. And then they wanted me to come back to do more tests! Like what? Like seeing if my peripheral vision is getting narrower. Huh? Wouldn't I be able to tell that without a test, I asked. Oh no, I wouldn't, I was told. My advice: don't go here. Find a regular eye examination at a proper price. Ask at the place they make your prescription lenses to recommend somewhere if you need to. read more

Awesome place. Staff are super helpful, friendly, and obviously care about customers. Will be returning here for an eye exam as soon as I need one! read more