Great walk in service. Didn't even have to call in to get an adjustment made, plus they did it for…read morefree even though it was only my second time in the office! The actual building is very nice and clean and gives of a very professional look right when you walk in the door. Very convenient and great people working there. I will definitely go back if I ever need more help with my glasses!

From the owner: Cowichan Eyecare has four location in the Cowichan Valley: Cobble Hill, Chemainus, Duncan, and Lake…read moreCowichan. We believe that our communities deserve the best vision and eye care available. Using state of the art technology, our five optometrists provide thorough eye examinations to patients of all ages, and are committed to the preservation of eye health and enhanced quality of life. Our staff is fully educated and trained to inform you of all the options that are best suited to your vision and lifestyle.

I had my first visit with Dr Joanne Chan today. She has great chair side manner. She explained…read moreall the steps she was going through, the technology. Etc. She carefully went over all the results and changes to my eyes, and laid out a forward facing plan. Excellent

Still going to Dr. Lin for my annual check-ups. He's still solid, as are Lisa and the rest of the…read morefront desk staff. Wouldn't imagine going anywhere else.

We really appreciate Iris in Duncan for all our optical needs. We especailly love being assisted by…read moreTiami. She is very helpful and courteous and is extremely good at helping us chose the right frame for our eyes and the best lenses at a good price. Thanks Tiami.

From the owner: The IRIS network includes over 300 Optometrists and Ophthalmologists across Canada. Our…read moreprofessionals maintain the highest standards of technical skills and are equipped with the latest advances in eyecare technology. Book your eye exam and our professionals will build a plan to improve your vision and to protect your eye health based on your health history, daily activities and budget. IRIS offers a large selection of prescription eyeglasses, sunglasses and contact lenses and we look forward to helping you select the perfect products so you will look and see your best!

My eye test went smoothly the doctor and staff very friendly and professional…read more My local FYI location in Ladysmith was booked months in advance so I had to drive to Nanaimo for this test. I'm 82. After ordering my new lenses at the Waddington location on Nov. 20th I asked that they please be sent to Ladysmith for pick up. They aggreed. As the Post Office was on strike I had to wait until Dec 17th when it was over. When I didn't get them before Christmas I called FYI. It is now Jan 4th, I have called Nanaimo once and Ladysmith twice and after being told each time they will be shipped right away, they have still not been mailed.

My sister had broken an arm off her classes. FYI on Waddington in Nanaimo installed two new…read morematching arms and wouldn't charge us for them. Great friendly and efficient service - Shayne

as physically assaulted in the Duncan location today. Went in to return glasses that I said from…read morethe first day that everything was blurry. Told them it is either the wrong prescription or the makers put the wrong one in, because there was no way that I could read anything with them. They tried to accuse me of it being "ME" the reason I could not see out of them and that was not looking out of them properly. From day one I said I could not see out of them. They wanted to charge me OVER $100 for a handling fee, even when i said from day one while I was still in the store, that I could not read out of them. On that first day picking them up, the manager Erin, urged me multiple times to give them a chance for 2 weeks then i could return them if needed. She kept saying that all people have trouble at first. I had an instant headache. I gave her the benefit of the doubt, BUT at NO TIME did she say there would be a charge if they didn't work.. I was reluctant to take them because I was worried I would be out $897.00 if they didn't work, and they wee already soooooo bad. So when she said I could bring them back, I decided to try them. Then today I came to bring them back and while talking and explaining WHY I didn't think I deserved to have to pay this fee, and she was arguing with me and talking to me like a 5 year old, I pointed at the chair I sat in two weeks prior, to remind her that "I sat right in that chair and said I could not read or see right, and that it was blurrier with the glasses on than off". the office manager grabbed my hand, dug her fingernails in and pushed my hand down quite forcibly and said don't point at me. She was obviously NOT listening to me because WHY WOULD I POINT AT HER AND SAY, "I SAT RIGHT IN THAT CHAIR....." I was pointing past her, to the right of her, at the chair, WHICH I repeated 3 times!! When asked to speak with the owner, Dr. Trevor Miranda, he smirked at me with a half grin, and said " and what would you like me to do about it?" He never once asked if I was ok, or understand my frustration or offer an apology. He never saw it happen but two others and a customer did, and yet he couldn't even say "i'm sorry that you were treated this way"....he made ME feel like I WAS BEING REPRIMANDED!!! , and he said there is a video, which was unwilling to share. Anyways, NO apology, nothing!!!!! HE did not care that his office manager just assaulted a customer!! SO BEWARE people, you could be assaulted and there are no warnings about this fee!! There was no telling me BEFORE she kept PUSHING the WRONG glasses on me, she just didn't care. There was nothing on my receipt either. ALSO, when I first got the glasses, I was sat down, a piece of paper put in front of me and explained which ones I needed, and told that some were better than others. This WAS MY ONLY OPTION GIVEN TO ME. Then when I went to pick the glasses up, I asked this office manager to why I could not get a different kind of reader or contacts or something and she said that I could have but these glasses are what I chose. WRONG! I was NOT given ANY other option....NONE!!!!!! I was shown that piece of paper for 3 different quality type lenses, that is ALL!!

From the owner: Cowichan Eyecare has four location in the Cowichan Valley: Cobble Hill, Chemainus, Duncan, and Lake…read moreCowichan. We believe that our communities deserve the best vision and eye care available. Using state of the art technology, our five optometrists provide thorough eye examinations to patients of all ages, and are committed to the preservation of eye health and enhanced quality of life. Our staff is fully educated and trained to inform you of all the options that are best suited to your vision and lifestyle. Call or email us to schedule an appointment with our office today.

I split my review in 2. Doctor care component at 5 stars…read more And I'll add staff are nice. However DO NOT buy your glasses at the Langford location. Ordered a set of glasses with clip on shades to match Nov 4th 2022. Two weeks they said. At 3 weeks I called, they will call the lab and call me back. They did not. Two weeks further, I repeat request for update. Again they call the lab. Glasses made but broke. They are making them again. Shortly before Christmas, they are ready for pick up. At this point they discover my shades missing. They then ask me grey or brown shades which indicates to me they never got ordered Nov 4th as I was not asked at that time. Now I wait for shades fully paid for. Shades will be mailed directly to me from the lab. We will see if my order will take 8 or 9 weeks. No compensation offered. At over $1400 I am not happy.

I have been a patient of Dr. Trevor Miranda's for many years. Due to extremely dry eyes, I require…read morean eyecare procedure every 6 months. I am always reassured that the diagnosis Dr. T. delivers is a team effort between the state-of-the-art equipment he has and the exceptional skill and expertise he has gained through the 20+ years he has practiced optometry. Any procedures required are completed professionally and timely by Dr. T. and his well-trained, very competent technicians. Due to the exceptional service he and his staff give me (and I'm sure all their patients) I continue to drive from Victoria to have all my eyecare needs met at this clinic. May I also add, the selection of eyewear is excellent as well! Thank you for your incredible patient service Dr. T.!

I was visiting the San Juan Islands for vacation and I tore a contact and forget both extra…read morecontacts as well as glasses at home. With horrible vision, I was devastated. San Juan Vision Source was able to squeeze me in just a few minutes. They did a quick exam to get my prescription for new contacts. All of their staff were incredibly friendly and helpful. I'll be forever grateful!

It took a while to get in for an appointment and I can see why! The whole team is AMAZING! I'm 26…read moreand have never had a real eye exam before. I had a few concerns and all of the staff cared. The whole process was smooth and easy and I can't rave enough about it. The machines and technology they have blew me away. Quite literally.. Dr. White is the best doctor I've ever met, period! He genuinely cares and wants to help. He was fun to talk to and interact with and he even helped me pick out my first ever pair of glasses!! He took the time to make sure they were the perfect fit for my face. Most doctors rush you in and out and don't seem to actually care. Not him! Seriously, everyone was fantastic! I actually had a great time! Thank you!!!

The cost is the highest in BC, way over priced. Yes lovely decor and nice staff but is it worth it?…read moreI just wanted a vision test. Go here if you don't mind pay $100+ more than other places. I have insurance and still ended up paying on top of that and with the seniors' rate after MSP.

Might be the best but also the most expensive that I found. If you have insurance no problem. Found…read moreanother reputable place for 1/3 the cost.