Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

I was very impressed by, and grateful for, the knowledge and expertise Trevor brought to bear on…read moreevaluating my "Check engine light." Highly recommend.

Trevor and his employees are always honest and upfront about what needs to get fixed and what's…read morerecommended. Fair market prices.

Rubem is very knowledgeable and thorough but has reasonable prices. His new address is 343 Caldwell…read moreRd, WallaWalla.

We were just passing through Walla Walla for the night. Pulled into the RV park and registered…read more Went back out to the truck and it wouldn't start. Long story short, the office gal called Job's after telling us that they are the only place she will take her vehicle. She described what was happening with our truck. The guy from Job's came to the RV Park, assessed the problem, went and got parts and came back and fixed it right there in the parking lot. He stopped what he was doing to spend about an hour getting us running again. What a blessing that good people like this still exist.

While in Walla Walla recently I had an issue with my cooling system and although I felt I had…read moresolved the problem asked friends for a recommended shop that could check the cooling system while I was in town for meetings. Both recommended Job's shop without hesitation. I was very pleased with their response & service and would go back to them any day !

BEWARE. My daughter took her car in because she thought she needed the brakes done. This place told…read moreher she would need pads and rotors plus they charged for the inspection. I had her get a second quote and the second place told her the brakes were fine. In fact they were only at 50%. Lutrells tried to take advangtage of a college student.

CONSUMER BEWARE: I will never go back to Luttrell's. I took my 2006 Lexus in to repair my faltering…read moreair conditioner. At the outset I told the person at the desk that I had a check engine light for a code indicating that the evaporative fuel system had a leak. I told him that if the code (P1420) was still the same to do nothing further. After a few hours, I received a call from the same person indicating that I needed a new air conditioner compressor and that there was a small leak from the condenser. When I picked up my car, I was billed a total of $166.62 even though no repairs were performed. $75+ was for looking at the check engine light. The code, which was the one I told them about, was not even erased. I am no mechanic and, in fact, I have very limited mechanical ability. However, it is very easy to check these codes and erase them. I took my cheap code checking device from AutoZone and timed how long it took me to plug it in, read the instructions, and erase the code. It took me 3 minutes. At the rate Luttrell's charged me that is the equivalent of $1500 per hour. What a joke. If I had been told I would be charged $75 plus tax to look at the engine light code, I would have declined. If the cause of the check engine light had been diagnosed, I wouldn't have a complaint. However, in my experience a reputable company would not have charged anything for such a minor task as checking an engine light code and doing nothing more. I had no problem paying the cost of diagnosing the problem with my air conditioner. However, the estimated cost of repairing my air conditioner was $4500+. I decided not to authorize the repair. I then went online to get an estimate of the cost to replace the compressor. According to one site, the estimated cost for our area was around $2200 for the compressor. Assuming the condenser was included in this estimate, that would cost another $800 for a total of $3000. https://repairpal.com/estimator/estimate-results. Another website estimated the cost at $2400 for the compressor and $725 for the condenser for a total of $3125. https://www.yourmechanic.com/estimates/lexus/rx400h/ac-compressor-replacement. Draw your own conclusion whether you should trust Lutrell's estimate, which was roughly $1400 higher that the second estimate. So end the end, I was charged a total of $166.62 for "diagnostic" work, which included $3 for undifferentiated "shop supplies". While repair shops vary, I would note that I recently had my Toyota pickup serviced at Master Auto Service down the road from Luttrell's and the total cost was $200 below the RepairPal website estimated cost for the work that was performed. If that shop worked on hybrids, I would go back there in an instant. I will never step foot in Lutrell's again.

Very honest and up front with prices!! When they give a day and time that they say they will look…read moreat your car they do!

Always friendly fast service, completed work faster then expected to make sure I had time to get to…read moremy doctors appointment, very professional, worth the drive from Pendleton Oregon

Had a problem with my car's battery. I was worried it was something much worse as my car was having…read moretrouble starting. I brought it by here thinking I was going to be in for a lot of money. Guy spent a few minutes looking at the car and said he though I just needed to replace something on the battery connection. He did it for free in maybe 5 mins and I was on my way. Probably the best experience I have ever had taking my car to the shop lol

Good service, responsive to what I had asked for, good price and good communication. I would…read morerecommend this shop to anyone in the Walla Walla area.

Very disappointed in diagnostic ability. Very slow. Seemed to have low interest in solving my…read moreproblem.

Adam was very helpful. He researched the parts that I needed and contacted me with the results…read more Every time I have gone here I am part of the decision making process for what will happen to my car. I wouldn't take my car anywhere else.

Great service, great customer service, honest, reasonably priced. Many years of automotie…read moretechnician experience. ASE Certified Technicians. Wouldn't go anywhere else for my automotive service needs.

I TOO HAD A BAD EXPERENCE WITH THE OWNER STEVE, AS GOOGLE AND YELP REVEWS SHOW. Just so you know,…read moreI'm a 60 year old, gray hair woman, with a nice silver Honda CRV. Someone (Don) I had met at the senior center when my car's serpentine belt came off, was a friend of Steve's mechanic Craig (he must be a saint) said, that he could fix it for me. I was told it could be done the following Sunday. Don and I arrive around 10:40 am, and there was a huge semi parked in front of the office, where I thought we were going into...Don, who was a very poor communicator the whole week as well, (because he had to control everything, all the time) went to the right towards the mechanics building (I didn't see the sign) and I went to the left, and parked in front of the office. I saw 2 guys on forklifts, so I waved and smiled at them. And before I could get out of my car, Steve (didn't know he was the owner) yells at me..."WHAT ARE YOU DOING HERE?" I said out my window, "I'm with him", pointing at Don across the way. Steve then says, "You need to leave, you're not supposed to be here". I said, "How do you know what I'm supposed to be doing, I'm obviously here for a reason". Well, that pissed him off and he said, something else, again condescending me, to which I said, "Do I look like a criminal? Do not condescend me". He got off the lift and went running to Craig to tell him, not to help me. So Satan's tool, wins again.... ALL BECAUSE OF HIS INSECURE, SEXIST EGO!!!

The rear view mirror on the passenger side of my car broke off. Casey not only had the replacement…read morepart but was also able to fix it and use the colored shell from the broken mirror so we didn't have to get it painted. It took less than an hour and the price was very reasonable. We are very happy with the service.