Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Very honest and up front with prices!! When they give a day and time that they say they will look…read moreat your car they do!

Always friendly fast service, completed work faster then expected to make sure I had time to get to…read moremy doctors appointment, very professional, worth the drive from Pendleton Oregon

BEWARE. My daughter took her car in because she thought she needed the brakes done. This place told…read moreher she would need pads and rotors plus they charged for the inspection. I had her get a second quote and the second place told her the brakes were fine. In fact they were only at 50%. Lutrells tried to take advangtage of a college student.

CONSUMER BEWARE: I will never go back to Luttrell's. I took my 2006 Lexus in to repair my faltering…read moreair conditioner. At the outset I told the person at the desk that I had a check engine light for a code indicating that the evaporative fuel system had a leak. I told him that if the code (P1420) was still the same to do nothing further. After a few hours, I received a call from the same person indicating that I needed a new air conditioner compressor and that there was a small leak from the condenser. When I picked up my car, I was billed a total of $166.62 even though no repairs were performed. $75+ was for looking at the check engine light. The code, which was the one I told them about, was not even erased. I am no mechanic and, in fact, I have very limited mechanical ability. However, it is very easy to check these codes and erase them. I took my cheap code checking device from AutoZone and timed how long it took me to plug it in, read the instructions, and erase the code. It took me 3 minutes. At the rate Luttrell's charged me that is the equivalent of $1500 per hour. What a joke. If I had been told I would be charged $75 plus tax to look at the engine light code, I would have declined. If the cause of the check engine light had been diagnosed, I wouldn't have a complaint. However, in my experience a reputable company would not have charged anything for such a minor task as checking an engine light code and doing nothing more. I had no problem paying the cost of diagnosing the problem with my air conditioner. However, the estimated cost of repairing my air conditioner was $4500+. I decided not to authorize the repair. I then went online to get an estimate of the cost to replace the compressor. According to one site, the estimated cost for our area was around $2200 for the compressor. Assuming the condenser was included in this estimate, that would cost another $800 for a total of $3000. https://repairpal.com/estimator/estimate-results. Another website estimated the cost at $2400 for the compressor and $725 for the condenser for a total of $3125. https://www.yourmechanic.com/estimates/lexus/rx400h/ac-compressor-replacement. Draw your own conclusion whether you should trust Lutrell's estimate, which was roughly $1400 higher that the second estimate. So end the end, I was charged a total of $166.62 for "diagnostic" work, which included $3 for undifferentiated "shop supplies". While repair shops vary, I would note that I recently had my Toyota pickup serviced at Master Auto Service down the road from Luttrell's and the total cost was $200 below the RepairPal website estimated cost for the work that was performed. If that shop worked on hybrids, I would go back there in an instant. I will never step foot in Lutrell's again.

I was very impressed by, and grateful for, the knowledge and expertise Trevor brought to bear on…read moreevaluating my "Check engine light." Highly recommend.

Trevor and his employees are always honest and upfront about what needs to get fixed and what's…read morerecommended. Fair market prices.

I was in from out of town and had an urgent issue with my car. I was having a horrible time finding…read moreany place that could get me in the same day. They were able to see me within 45 minutes and took care of the issue quickly and the cost was more than reasonable. Staff was friendly and really helpful. Highly recommended.

Made an appointment to get a quote to get some work done on my car. Dropped it off before open of…read morebusiness Monday because I had an appointment for Monday morning. Called Monday afternoon, they said it would be ready the next day, an then said that Tue, then We'd, finally got my car back on Thursday. Horrible communication, would not recommend going there.

Thanks to a recommendation from a good friend Walla Walla Transmission came to my rescue. They…read morewere very helpful and got me back in the road much quicker than I anticipated. Highly recommend their services!

On 2/4/2019, I took our Subaru Outback to Walla Walla Transmission Specialists to have the tires…read morerotated and a fluid leak in the rear end checked. They did not inform me that there would be a charge to inspect for the leak and I did NOT authorize this charge. After inspecting my car, they gave me a written estimate to remove and replace the rear differential cover for $595. I consulted with my friend, who is a master mechanic, and he stated it was highly unlikely that this repair would be needed. I decided to get a second opinion and drove over to the Harley Swain Subaru dealership in Hermiston (over an hour drive each way). After their inspection, they found absolutely nothing wrong with my car and performed the inspection FOR FREE!!! They also stated that this type of repair was almost unheard of. I returned to speak to the owner of Walla Walla Transmission and expressed my dissatisfaction with their analysis of the problem. I also requested a refund of the inspection fee, as I did NOT authorize the charge. The owner was unapologetic and stated that the suggested repair was just 'their opinion' and did not seem to care that their analysis of the problem was wrong. We try to stay local and support businesses here in Walla Walla, but always recommend getting a second opinion. My experience with dealers has been negative, but to my surprise, this Subaru dealer is the exception. They have been honest, knowledgeable and very helpful. We have been extremely happy with Harley Swain and highly recommend them to other Subaru owners -- it is definitely worth the drive.

Rubem is very knowledgeable and thorough but has reasonable prices. His new address is 343 Caldwell…read moreRd, WallaWalla.

We were just passing through Walla Walla for the night. Pulled into the RV park and registered…read more Went back out to the truck and it wouldn't start. Long story short, the office gal called Job's after telling us that they are the only place she will take her vehicle. She described what was happening with our truck. The guy from Job's came to the RV Park, assessed the problem, went and got parts and came back and fixed it right there in the parking lot. He stopped what he was doing to spend about an hour getting us running again. What a blessing that good people like this still exist.

While in Walla Walla recently I had an issue with my cooling system and although I felt I had…read moresolved the problem asked friends for a recommended shop that could check the cooling system while I was in town for meetings. Both recommended Job's shop without hesitation. I was very pleased with their response & service and would go back to them any day !

Underriner Honda provided me one of the best car buying experiences out of many. I let them know I…read morehad done my homework prior to coming. Elias in sales was very helpful and straight forward. The offer they brought me for my trade-in was spot on. The price they were asking for the car I wanted was also spot on. No wasted back and forth time. Steve, from finance, found me a good loan and had everything ready . No time wasted there. I took the car back for some touch up work, the service manager remembered my name, having only met me once, briefly. All staff were friendly and willing to answer questions. The only quibble I have with the whole process is their web site uses TradePending to value your trade-in. When at the dealer, they use KBB. TradePending's value is not near that of KBB. In my case it was way higher. If you are doing research prior to going in for a new vehicle, keep this in mind.

when you drop your vehicle off for a scheduled appointment, told they would call you when it is…read moreready, and still have to call them 5 hours later for the update, only to find out they didn't know they had it, ask if you left the keys, not good! Very disappointing and there is no excuse for it. where is the checks and balances and how do you forget a vehicle that was parked right in front of their nose under the canopy. A one may be too high.