I got a good deal on a nice acoustic guitar that was different from all the rest I like the store…read moreit was really cool

I recently joined a ukelele club and am a total beginner. I have been using a loaner owned by the…read moreclub but I've decided to commit to learning this instrument and went in looking to make a purchase. No one approached me as I sorted through their pretty good selection looking for one with a tone I liked. But when I was ready to talk business, they were ready to help. Helped me put together a package with a gig bag, tuner, capo, etc. Wasn't cheap, but I am happy with my purchase. A fun shop with people jamming together at the front of the store. Will go back if I ever need anything else even though I live in Ham Lake.

Such a cool place. I happened to be in Minneapolis picking someone up at the airport and decided to…read moreswing in. My better half has been asking for a uke, and these guys more than delivered. Even when I went to look elsewhere, they were gracious enough to put one on hold. Of course I came back because you can't beat the store and the people. I would 100% recommend these guys!

I from Seattle, but always stop at the Pickin' Parlor when in town. They always have a good…read moreselection of new and used Nannie's at good prices. If I lived in Minneapolis, I would definitely take lessons there.

Confused, and slightly pissed off: A week before my wedding…read moreI called to ask about rentals, the person I spoke with on the phone was confident in everything I was interested in, and quoted $550 for the rental. He also mentioned that this specific store was well stocked and I didn't need to make a reservation, so I didn't. A week later (two days before my wedding), I go in person to make the actual rental. Here is where things get interesting. They told me they don't usually rent out wireless mics, I needed two of them, they also didn't have the mixing board I wanted (Model-12 with SD Card recording capabilities). Fortunately they were able to pivot and rented me some new gear that worked well, but they charged $700 for the rental, so whoever I spoke with on the phone either wasn't well informed, or didn't calculate the rental properly, either way, the additional $150 ($300 with the deposits) didn't result in customer happiness. They assured me that all of the gear was checked ahead of time, and everything was ready to be used. They also said they would throw in a couple extra XLRs Incase anything wasn't correct. This was not the case. I should have counted the XLRs because I thought I was renting 10, and there were only 9 in the package, and to top it off, 3 of them didn't work. The band had to literally drive into town and buy 4 additional XLRs. This is unacceptable, and one of the main reasons why I'm writing this review. Not to get petty, but the batteries were also dead in the wireless lav mic, and one of the four mic stands (see photo) was broken. Again, Unacceptable. Other than that, the sound was great, and the wedding was incredible. Okay, after the wedding, I go back and drop off the rental. I explain all of these issues and they say "oh sorry about that", then I ask "what can be done to protect the customer from this happening? You have rental insurance to protect the gear, but is there not any security or compensation to the customer if the gear doesn't work?" ... then they took off an additional $50, which is fine and all, but doesn't even cover the additional expenses of the 4 new XLRs or batteries I had to buy. Kind of a long story, but all in all, seems like there are some systemic things that need to be worked on, specifically in the gear checking, and customer guarantee areas.

it's always a sh1tshow going in there. the last three times, I get tired of waiting over an hour…read moreand leave. the staff pretend they don't see you and the other people waiting to check out. if you do talk to them, they're rude AF. Everyone working there lacks leadership and they are set up for failure. it is more cheaper and much quicker to order off Amazon.

Ordered STAGG 14" Cymbals they showed as available OnLine, took them 3 days or more to contact me…read moreand say they don't have the inventory and they also don't know how long it'll take for money to be refunded. This was my first and last time I'll order from this shoppe. "Unfortunately, they have inventory issues sometimes" Seems to me like they were slow pulling my order and probably just sold it before pulling the order. Avoid this place.

Friendly, helpful and easy to navigate - only "problem" so any great choices. Highly recommendread more

This business seems to be badly managed. Messaged twice about lessons but have never heard anything…read moreback. Tried to order an attachment for my violin. They placed the order, never heard anything. Really wanted to like this business as it is local to me and I love music. Won't go to a business that clearly doesn't want mine.

Last year we were "thrilled" to find out our 10 year old wanted to play the saxaphone in the school…read moreband. We stopped into Cadenza and had the best experience. We rented an alto sax and the nicest guy ever explained what my son would need. When you rent an instrument for the school year, you pay in full up front. The guy made it clear that you won't pay a penalty if it's past the May deadline because schools have end of the year concerts etc. Near the end of the year we got a card in the mail telling us if we paid for next years rental we could keep the instrument over the summer for free. We did that. Also, a rental includes a yearly "tune up". While the sax was in the shop, our son announced he needed it TODAY for school. Of course. I called the store and talked to the woman who was repairing it. "Oh I'm working on it now, I could have it for you in 20 mins." Perfect

I'm helping a mentor try and sell his bass. I have no idea what it is worth. If he sells it, I…read morewanted it to be to Music Go around because I firmly believe we have to support our local stores. When I sell or purchase something I frequently do it there because I know that they'll give a fair price. Whenever anyone asks me to help sell an instrument. Every time. So my friend is an older fellow and he can't get around to St. Paul easily. So I said I'd find out what Music Go Round would recommend. I made the joke that I want to buy it. 0 chance I could afford what this thing is worth. I'd like to buy a Lamborghini as well, but nobody takes me seriously when I say that either. So explain all of that. The owner's little feelings got hurt because I mentioned that I want the guitar. So he fly out refused to help me. "I don't do market appraisals." So he wouldn't hear me when I tried to explain. It was extremely disrespectful & could have been handled with a little communication. I didn't get that. So this guy is taking the ONLY positive thing about B&H stores and throwing it out the window. Why wouldn't I reach out to Sweetwater to discover something like this? That's the next move. I love the guy you have working there. I think he's in a vest. He has always been kind, cool and professional to me every conversation. It is unfortunate for him that he has to work with this owner. This will sadden me when store inevitably closes, he only has himself to blame. C'mon dude. Build a relationship with your clients. Talk to people. Care a little. You had my full allegiance to your store. But all of that is washed away. Keep people close. I love sending people to Music Go Round but now I'd be embarrassed if you decide you don't like one or my friends.

I can't say enough about how good the service at Music Go Round in Roseville was for me buying a…read moreused bass guitar. They had a good selection, at a wide range of prices. They put new strings on and adjusted the neck for no extra cost. This is the store to go to for guitars in the Twin Cities