2 different salesman and 1 finance guy told me they would get back to me, call me on a specific…read moredate and yet that never happened. One salesman did respond after I emailed to ask why the lack of response. He said he called, although my phone showed no missed calls or messages from the dealership. I've purchased several vehicles and suggested friends and family to check Shields out. I've been a good service customer with them for this last vehicle with them all the service has been thru the dealership. No more, if this is how they support their customers, I want no part of this place either location Paxton or Rantoul!!

These people were my life savers today, my tire popped in the highway and I was riding on rim and…read moredid not have equipment to change a tire. Even though they were going to close the store in five minutes, they stayed open just to help me out. I am really grateful for that. Thanks

We appreciate all their help when we arrived with a truck towing a trailer. They accommodated all…read moreour needs. Family friendly home town you would appreciate also

Just had the front bearing and hub assembly replaced. I thought he did an outstanding job. I know…read morewhere to go whenever I don't feel like doing the job myself. The cost was reasonable and the car was in and out in one day. I already have another to take in.

Very bad service , lady at the front desk is rude . Took my car there to get it fixed, took about 2…read moremonths to get it and paid 2800 for my car not to even be fixed . Added lies on my receipt claiming they did a job but when I had it diagnosed it still had the same problem. Don't go here unless you want to get scammed. Terrible business. I can see this business shutting in the future ‍

Go someplace else. After a late night car accident my car…read morewas towed to this lot. The next day, I was told I could pay $200 for the towing and $55 a day storage or give them the title and they would call it even. Then when my daughter went to deliver the title she was told that we owed for the tow. Now it is 4 days of storage $220 and $200 for the tow. So even if I wanted to salvage the car to someone else I would have to pay them $420. GO somewhere else.

Very unprofessional owner. He is vulgar, rude and loud mouthed. He thinks since he owns a small…read morebusiness that certain rules and ordinances don't apply to him and when you try to talk to him about it he gets mean and very rude, and tries to intimidate people. The guys that work for him try very hard to compensate for him being an A$$ but you can only do so much for a boss that acts like his sh$t doesn't stink.

What a disrespectful idiotic man who is half ass running this business into the ground! You kept…read more"forgetting" to mow my Mothers yard and I had to constantly follow up with you. You then decided to charge me $40 instead of the agreed upon $35 We originally talked about. Had you been honest and upfront with me you may have had better luck. You also sent the bill to my Mothers house instead of my house which I gave your wife the address to from the very beggining. You are a horrible businessman and absolutely disrespectful and hot headed. Get your shit together and learn how to be a respectful human being. However I fear it is far too late for you. I called you tonight to clear things up and as usual you called me back after 9pm when I'm getting my 4 year old to bed and got extremely defensive and had the nerve to hang up on me because you didn't like what you heard and were "tired" so I called you back and was hung up on again and then (because I was PISSED) was hung up on for a THIRD TIME OVER 5 DOLLARS and some sense of pride you felt you were clinging onto. I wouldn't recommend a soul I know to this place.

I highly recommend Bartley Garage for all towing needs! Prompt and courteous!read more

locked myself out of my car, called Bartley Garage and quickly they came to my location and helped…read moreme unlock my car!