I created a plumbing repair request through the project option on Yelp, and they were one of the…read morefirst to respond. They got back to me immediately--literally within minutes, definitely under 30--and even followed up the next day with (multiple) phone calls since I kept missing their calls. I was able to get a plumber out the following day, and he quickly and professionally assessed the problem and wrote up a quote. He stayed responsive the whole time--text, Yelp, and phone--so I never had any issues with communication. Payment options were flexible too: you can pay upfront, or choose a zero-APR option if paid within 24 months. There are also lower monthly payment options, but those do come with interest. They may be expensive, but the job will be done right....at least according to the plumber I met.

Great service from beginning to end…read more We had Lester as our service technician. He arrived on time was friendly, cordial and patient. He explain everything that he was doing on detailed and the reason for each step. They did a super comprehensive check inside, outside and underneath the house trying to find a low flowing leak. He used visual inspection as well as a sound machine. Spend over 3 hours testing everything. While the price is high compared to a regular plumber. I fully trust their results and hope that our problem can be resolved on the spot. In addition we will get a written report that can be used to try to advocate the water company if necessary.

I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

James from Prime Solutions came out as promised and was able to fix some electrical issues I was…read morehaving just before some out of town guest arrived. He explained everything in detail and worked with me to make the best decision on my problem. I'll be using them again for some plumbing updates that are desperately needed in my home!

James and his team were great. They have installed my tankless water heater even after having…read moreobstacles from not having all of the parts. He was very I formative with scheduling and with all of the service provided. He also came back after a few months to check on all of the equipment and to flip a pipe for maintenance that was installed backwards. But everything was clean, to include the gas line cutting for the tankless gas water heater and installing the circulating pump. The value was great and will hope to continue support of prime solutions in the future at great cost.

Very kind & good service. Persevering too, for my neighbor which I helped with handling. The…read moreplumber answered question, and shared tacit knowledge with me, which was very useful a week later. Went out of their way to return when another issue & leak popped up in the area. Aldo, reassured what to do in the shirt wait time, to prevent water leaking- now outside. The office promptly contacted us back. Plus, actually had a relative that can reasonably repair the damage (Sheetrock, sink in & out, etc) caused by the plumbing problem.

We've had great service from Motalbano's over the past 10 years. Big and small jobs - they've…read morereplaced broken underground pipes and fixed toilets when we couldn't be there. We really appreciate Montalbano's.

Totally complete. They even did the Sheetrock repair. New valve and piping connections. Came in…read morethrough linen closet. What superior workmanship

UPDATE: the owner of Pete's Plumbing indicated that I must somehow be at fault for them not getting…read moreback to me after three weeks and for losing track of the report I had sent them. Well, I finally got hold of two other plumbers who answered my call, did not lose the inspector's report, gave me an estimate, and fixed the issues. No problems there! ‍

An honest plumber when so many are trying to sock it to you fast and good work. Great pricesread more

They have helped us out several times with various plumbing issues, they are very knowledgeable and…read moreprompt and prices are reasonable.

tldr; Same bathroom, different leak, same ultimate result: fixed right at reasonable cost…read more A slow drip was coming out of the ceiling on the first floor. Upstairs suspects included an old water heater closet that had been turned into a vanity room with a sink in the 60s, and the original bathroom from initial build in 1909. I was thinking it was a supply pipe issue. Richie's plumber disagreed, he thought we should change the wax on the toilet, even though the toilet did not appear to be running, was only used occasionally, and after all I'm a mechanical engineer by training and I thought it was a pressurized supply issue. But I'm also not an AH and bit my tongue. The short: Me wrong; he right. He changed the wax, and now months later, no sign of leak. The toilet flapper was indeed leaking, only very occasionally triggering a refill, but creating enough of a trickle to surface-tension its way along the pipe and sneak out through a compromised wax ring. Score: Plumber experience, 1; modeling fluid flow with a diffy-Q, 0. As impressive as the initial correct diagnosis was the caveat left with me when they had gone. Plumber told me "probably is the wax ring, be we can't really be sure. You'll know in a few days. We might be wrong and would have to tear into the wall to look at supply and sewage lines" What refreshing and honest advice after years of bad experiences with HVAC and auto mechanics where an initial diagnosis was made confidently, repaired but also accompanied by "oh we *also* found that...we need another day." Cue another work ticket and a second bill, usually bigger than the first. Bad tank of gas? "Oops, sorry; timing belt. Our bad. JHere's the bill" or "yeah, that fan motor is all that's bad but we can't fix a $150 motor, you need an $18000 new system." It's a real and growing problem in the repair industries. Not at Richies Plumbing: they were honest about my issue, up front about the small chance something other than the wax ring was leaking, and turned out to be right. I highly recommend Richies.

What has Richie's crew done for me recently... * Installed a…read moredishwasher. * Changed what must have been the original sink drain pipe in the kitchen (HORRIFYING). * Installed a new kitchen sink. Just a week or so ago, they fixed terracotta pipes under my coworker's house because they were cracked. Gotta love an old house. I've used Richie's Plumbing for over 20 years and always highly recommend.