Doc Amy is the best! What an excellent doctor she is. She's extremely knowledgeable, informative,…read morefriendly and personable. Of course she gets more kudos for being a Staten Island girl!

I have looked for Dr Solomon and so has my insurance company. I went to the new practice and was…read moretold that letters were sent in May but I did not receive one. I wish I could find her.

I see Dr. Niel Dave he's great he explains everything and really takes the time to hear his…read morepatients. Getting an appointment does take a while which is why I have four stars rather than five. I have been getting treatment here for almost 4 months and will continue to return

My husband sees Dr. Dave and he's AMAZING!! Very patient and doesn't make you feel like you're just…read moreanother patient to him. Explains everything till you understand and always a happy guy. If I'm just rating on the doctor alone, it'll be 5 stars but the front desk would be 0 stars! They are rude and impatient! They NEVER call you back and there's one lady there, I wish I got her name, that speaks to you as if you're stupid and always has an attitude Thankfully my husband doesn't have to go back for a long time but I would sooooo go somewhere else because of this staff!

Nurse practitioner that I was seeing changed practice/locations while I had an appointment and when…read moreI called them to verify if they are still taking my insurance or if it was going to be an issue they lied and said they were still in network, there were not. I had to pay out of pocket. My mistake was not double checking the day off with my insurance.

First visit was 5 years ago and had no issues. Came back for my 5 year check up and Dr…read more Rodriguez-Luna was great as always, but the support/administrative staff have completely dropped the ball repeatedly. I have been waiting for over a month for my pathology results. I have called multiple times, left multiple messages, sent emails, had confirmation that the results were in 3 weeks ago and they have still not shared them with me. Not only is this unprofessional, but insanely unsafe and unethical to withhold medical results that can determine the rest of my life. Do better! Anyone being referred here should look for another organization that actually values their patients lives.

Concerning Dr. Liz Cruz who owns Partners in Digestive Health…read more Nadezhda Ivanovna Lind who was a nurse practitioner at GB FAMILY CARE. And Banner Estrella Hospital in Phoenix. While Dr. Cruz is very personable, she almost killed my husband.  The nurse practitioner at GB FAMILY CARE, Nadezhda Ivanovna Lind, sent him to see Dr. Cruz for his first colonoscopy.   Dr. Cruz did not get his lab results from GB Family Care. (If she had she would have seen he had low platelets and would have had to infuse him while doing the colonoscopy. Or, like she told me later, she would have sent him to a specialist for the colonoscopy.) Also she would have seen he had fatty liver (non alcohol related) which makes clotting a problem and cauterized all 8 of the polyps instead of just cauterizing the largest one.  Nor did she send him to get blood drawn to get her own lab reports. We found out that GB Family Care did/does not read the labs until they are in the room reading them to the patient. Which was shocking.  Lind said they are too busy and have too many patients to read all the lab reports that come in. Every Dr. we have ever been to if there is something concerning they would get a hold of us immediately.  When we did not get a call we were unconcerned.   None of the info my husband received from Cruz's office said black tarry stool is bad and her office should be called asap if that should happen.  I was aware but my husband did not know.  He had been bleeding heavily since the colonoscopy. 2 days later he was in the hospital fighting for his life.  He ended up having 15 blood transfusions along with, I believe it was 12 bags of platelets. (There are many risks in having so many transfusions!)   Along with many other medical procedures. The inept hospital we took him to "Banner Estrella" could not find where my husband was bleeding from even though he was there for a month.  Finally having enough when one of the employees (I can't remember if she was a nurse or a lab tech) asked me and my adult children what we wanted them to do.  We stood there shocked for a moment until I replied  "Find where he is bleeding from and repair it!"   Another mistake was when we decided to have him transferred to Mayo the Dr. cancelled all his blood draws.  (Even though I asked if his care would remain the same.  They assured me it would.)  One that told us how low his hemoglobin was to see if he needed another transfusion.  Had I not awakened in the middle of the night to check what the results were online he would have had a dire emergency.  Possibly died.  I had to call the hospital where they proceeded to argue with me if my husband even needed his blood drawn.  He ended up being transfused with-in the hour as his hemoglobin was critically low. Another, my husband's blood count was low. (IE the many transfusions) One of the nurses left him alone in the bathroom after helping him in with a wheelchair having just had a test where he had to lay completely still flat on his back.  She left him there alone.  He passed out hitting his head on the wall.  My children were in the room and heard the awful sound.  When the nurse rushed in, my children saw their dad laying there, color ashen.  Looking dead.  They were terrified! We had him transferred to the Mayo Clinic.  It took them all of 24 hours to find where he was bleeding from and repair it.

So to start off according to them I was late. according what we were told and when I got there I…read morewas on time: me 920 appt them 900am got there 910 they refused service. Last 2 times waited in small room over 30 mins for doctor to come in room. Found new D. and now much happier. This Dr office staff is rude. Dr is short commented with you and does not take the time explaining in lay persons terms. Office is more interested in selling other over the counter pills. You can do much better with other Drs., and you will end up much better off. we are much happier else where.....

I was referred to Dr. Verma from my PCP for a colonoscopy which was easy to schedule my appointment…read moresince they are in the same building. I was able to schedule my procedure without any problems as he does some of his procedures on the weekends. I can't say enough about this place from the minute you walked in the front door you knew the care was going to be exceptional, (you'd be amazed how the front desk can make or break your attitude. The nurses were exceptional Rachel who was my Preop/post op great bedside manner and amazing at IV placement as I've had problems in the past with IV placement. Nicolette, who was my CRNA, was fabulous and again bedside/procedure manner was top notch. Dr. Verma was amazing very calming it's comforting to find a Dr. that has great bedside manner. Dr Verma does most his procedures on the weekends which makes it great not to be in the Hussle and Bussel of weekday busy practice. I can't recommend this place enough. Thank you IMS Gastro for the outstanding service in an industry that prides themselves on a business tactic you go above and beyond for the patient care tactic.

This place wiil not take phone calls, you have to leave messages every time. Very long wait times…read more I've been here 90 minutes fo a 9:30 appointment. Still waiting.... Very poorly run. Met with doctor and he apologized for the long wait. He was very nice, however the wait for testing is 9 weeks. Thank God I'm not in a hurry.

Absolutely the worst customer service, they mix up appointment times. They don't even know what…read morethey are testing you for or what you need. They are rude when you call over and over to get the test results which they should be calling you for. Save your time save your money go somewhere where you matter. I will tell everyone I know this place is trash!

I've had 3 appointments here now, I think. It's hard to keep track of my appointments now a days…read moreLoL The staff was friendly and courteous. Which I can truly appreciate. So many of these medical offices are staffed by annoyed barely 20 something year olds who have club night on their mind not helping or greeting with a Smile. You know who you are!!! Not here though. Providers and Nurse Practitioners were all very helpful as well as concerned for my very much aggravated shellfish allergies. SIGH! They didn't rush me. They really took the time to listen to my concerns about my new allergic reactions, which seem to BE OUT TO GET ME...ALL OF THEM!! At least that's what the new results showed. Anyway, enough with my crabby attitude about my allergies. See what I did there? Cause of my shellfish death trap hahaha. I crack my self up!!

Dr. Lam, his nurse Danielle, and the staff at this office couldn't have been more helpful with my…read morewhole visit and procedure. So if you are looking for an excellent Doctor that will explain everything so you understand, L highly recommend these medical professionals to you.

I've been seeing Dr Randolph for a few months. He is very thorough and takes time to listen. The…read morefront staff are nice as well. They are doing in house appointments with mask and tele-health as well. I had an endoscopy and colonoscopy and the staff were amazing. April was the one who did my vitals and check in and she was super nice, Barbara did my IV and she was wonderful as well. I felt completely at ease with the whole thing. I would recommend coming here.

This place is unprofessional, and it seemed like they did not want to help me. I am a prior patient…read morewith clear symptoms. I had a telehealth appointment scheduled. They called me the afternoon before to apparently confirm (it was the first time I had heard from them since scheduling my appointment). I was not able to answer my phone because I was in meetings all afternoon, so they cancelled my appointment, which I had to wait a month for, without notice. I called back 15 minutes after I got their message, but nobody answered, and nobody ever called me back. I have never dealt with a doctor's office in which no one was tasked with answering the phone.

IMS has been treating my gastro issues for about 6 months now, and I am very pleased with their…read morecare and professionalism.