Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

Do not come here!…read more Their customer service is horrible! I had some surprise bills from this clinic after they lied to me that my plan would cover my bills. And they refuse to help you with it and take responsibility for their errors. Avoid this place at all costs!

Instead of making you fill out an inquiry to see a doctor -…read moreMaybe they should update their website to tell you what locations are NOT accepting new patients. Don't waste people's time filling out online inquiries if you aren't accepting new patients. I wasted 2 days with my symptoms. Lesson learned - I should have just called. I was just doing what was convenient. Probably a blessing in disguise. On to the next place for my healthcare.

I have never experienced anything but awesome service at the Avondale location. I have a very rare…read moredisorder. They got me to specialists who were able to diagnose me. Because of this disease, I get to see doctors a lot. Minnie has been kind and has always made an effort to understand my complex condition. I take a limited number of medicines by my choice, and my medical care seems more like a conversation, which I prefer. A lot of other doctors wouldn't have taken the time to get to know me and my symptoms. Or would have told me, it's all in my head. I'm grateful I've never felt like that here.

This was my first Appt with Dr Catherine Asuncion, & quite frankly it was horrible. Time to switch…read moredoctors, she rushed the Appt. & didn't answer all my medical questions, also I needed to reschedule a Appt with her, but she just told me to have a nice day, and nothing as far as go to the front desk and they will have you rescheduled, this is by far the worst experience I ever had with a family MD. This was at the location in Avondale. AZ, Westview Family Medicine.

I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

Re: 10815 W McDowell Rd #304 Avondale AZ 85392…read more The front desk never answers there phone or they quickly pick up to put you on hold. Most of the time you have to go in person to make an appointment.

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!

I live 2min away from another mydocnow facility on 83rd and lower Buckeye…read more I drive the extra minutes to come to the Avondale location... the ladies I've met there in the front are the sweetest most nicest ladies!! Misty Hull is the BEST by far!!!!! Her assistant is the sweetest most thoughtful young lady. I can't even tell you how many times I've been there and each time I still get the same treatment. The lady is the front is always all smiles always eager to help. Misty Hull assistant saw I was hurting the other day and was like don't sit down just stand I'll hurry up I don't want u down and up and down again. Misty treats u like your family. I started bringing my daughters there and they're already like mom I made an appt with Misty! We r going this time with her they created a bond with her. With out a doubt pick this location!!!

I rarely leave negative reviews, but I feel other patients should be aware of our experience…read more My father is 82 years old, diabetic, and on dialysis three times a week. On June 24, his pharmacy notified us that his medication required a prior authorization from this office. Because the authorization was not completed and the medication was medically necessary, we had to pay out of pocket to ensure he did not go without treatment. Since then, we have called the office numerous times, spoken with multiple staff members, and repeatedly explained the urgency of the situation. Despite multiple follow-ups and escalations, the prior authorization was still not completed in a timely manner. We were even hung up on during some of our calls, making an already stressful situation even more frustrating. At no point did we feel that the seriousness of my father's medical condition was being taken seriously. What is most disappointing is that my father, an elderly patient with significant medical needs, has had to endure the stress and uncertainty of this situation. He is fortunate to have family members who can advocate for him, make repeated phone calls, and navigate the healthcare system on his behalf. I cannot help but think about patients who do not have that support. No elderly or medically vulnerable person should have to fight this hard to receive a medication they have already been prescribed. It is deeply concerning that clinical issues like medication prior authorizations appear to be handled through a call center that is unable or unwilling to appropriately address urgent patient needs. Patients deserve timely communication, compassion, and a process that prioritizes their health--not repeated transfers, unanswered requests, or disconnected calls. The way this office has handled this situation has been unacceptable. I am sharing our experience because I genuinely do not want another patient or family to go through what we have experienced. I sincerely hope this practice improves its prior authorization process, communication, and overall care for medically vulnerable patients.

If I could give this place 0 stars I would. They do not care about helping you at all. Their…read morecustomer service is appalling. Extremely sad that I need to find a new doctor due to lack of compassion and understanding. It's a shame that nothing is being done to fix the issue either.

Sat on hold for an hour just to be hung up on, all I want is a dentist appointment why is that so…read morehard just to make an appointment

I went to dr Bessette for years thank god they rejected me as a patient. they said I missed too…read moremany appts . which was not the case. I found out in October I have endometrial cancer stage 3 C1. my thought is if Dr Bessette could have caught it earlier due to his lack of care. my opinion . never recommended a Pap smear due to my age. I asked. develop your own opinion . I have an oncologist who caught it or I wouldn't even be here. I'm battling for my life.

I went here for my annual wellness visit. They ended up charging me over $95 for blood tests that…read moreare supposed to be routine. They also charge me $149 for the visit. My insurance provides me to have a once a year wellness visit in this was it, why are they charging me and then saying they can't do anything about the cost? I'm not going back to this place again.

Dr. Sturdivant is wonderful and caring. I highly recommend her and her staff.... Kudos to her and…read moreher staff. She cares about my wellbeing.

Dr. Sturdevant has been my primary care doctor for the past several years. I never have a long…read morewait, she is pleasant and listens to me carefully and has been very helpful with suggestions and her care. I get prompt referrals when necessary. Since I never give a five out of five review, I'm giving four stars.