Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

Do not come here!…read more Their customer service is horrible! I had some surprise bills from this clinic after they lied to me that my plan would cover my bills. And they refuse to help you with it and take responsibility for their errors. Avoid this place at all costs!

Instead of making you fill out an inquiry to see a doctor -…read moreMaybe they should update their website to tell you what locations are NOT accepting new patients. Don't waste people's time filling out online inquiries if you aren't accepting new patients. I wasted 2 days with my symptoms. Lesson learned - I should have just called. I was just doing what was convenient. Probably a blessing in disguise. On to the next place for my healthcare.

This was my first Appt with Dr Catherine Asuncion, & quite frankly it was horrible. Time to switch…read moredoctors, she rushed the Appt. & didn't answer all my medical questions, also I needed to reschedule a Appt with her, but she just told me to have a nice day, and nothing as far as go to the front desk and they will have you rescheduled, this is by far the worst experience I ever had with a family MD. This was at the location in Avondale. AZ, Westview Family Medicine.

I have been a patient at this office since 2019. The red flags started to appear 5-6 months ago…read more One of the PA's left and were not replaced as the red flags popped up. My PA left in September or October and has not been replaced neither. The front office staff also left and were replaced internally with back office staff who may be doing both sides of the office? I should have found a new office at that time. I procrastinated and allow my maintenance meds to get low. So I have been coming into the office weekly for an injection. When checking in for my scheduled exam today. I was informed I had a balance of close to $600. Turns out my weekly injections where not covered by my insurance. Never received a statement, never was I informed of this in each of my weekly visits, nor was I ever called by the office to say hey... This was the last straw and would not recommend coming to this doctors office. Obviously their Accounting is not kept up to be dropped with such a high balance in one shot. My last exam I was not informed of any balance and the injections predates the last exam. They have a niche clientele and would not expect them to lose out on their patients. They showed me today that they only value their core base of patients. This was a great place to come when I was seeing PA Brian Jansen. It saddens me to leave such a low review, but I seem to be one of many others who have not had a good experience here. I hope they backfill the open slots that others within the office have had to cover.

I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

Re: 10815 W McDowell Rd #304 Avondale AZ 85392…read more The front desk never answers there phone or they quickly pick up to put you on hold. Most of the time you have to go in person to make an appointment.

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!

I recently switched my healthcare to My Dr Now after my primary care provider Patrice Augustyniak…read moremoved to this office. Patrice is a highly experienced nurse practitioner and I trust her implicitly. The My Dr Now office is modern and was very clean the day I visited. Evelyn the receptionist was friendly, welcoming and professional. The oiffice is in a convenient location. The waiting area is comfortable and inviting. The online portal is fabulous and shows all the providers and available appointments. It took me seconds to schedule an appointment. The portal is user friendly and has a lot of functionality for patients. The care I received was excellent. I highly recommend My Dr Now.

"Warning: Verify insurance before scheduling! My mom called to schedule an appointment with Dr. Now…read moreand provided her insurance info. Staff confirmed, then turned her away at check-in saying they're out-of-network. Once there they said they can see her for $99. When my mom spoke to Hugo, he said to give him a chance to get her in... still waiting. Disappointing experience."

If I could give this place 0 stars I would. They do not care about helping you at all. Their…read morecustomer service is appalling. Extremely sad that I need to find a new doctor due to lack of compassion and understanding. It's a shame that nothing is being done to fix the issue either.

Sat on hold for an hour just to be hung up on, all I want is a dentist appointment why is that so…read morehard just to make an appointment

I went to dr Bessette for years thank god they rejected me as a patient. they said I missed too…read moremany appts . which was not the case. I found out in October I have endometrial cancer stage 3 C1. my thought is if Dr Bessette could have caught it earlier due to his lack of care. my opinion . never recommended a Pap smear due to my age. I asked. develop your own opinion . I have an oncologist who caught it or I wouldn't even be here. I'm battling for my life.

I went here for my annual wellness visit. They ended up charging me over $95 for blood tests that…read moreare supposed to be routine. They also charge me $149 for the visit. My insurance provides me to have a once a year wellness visit in this was it, why are they charging me and then saying they can't do anything about the cost? I'm not going back to this place again.

Dr. Sturdivant is wonderful and caring. I highly recommend her and her staff.... Kudos to her and…read moreher staff. She cares about my wellbeing.

Dr. Sturdevant has been my primary care doctor for the past several years. I never have a long…read morewait, she is pleasant and listens to me carefully and has been very helpful with suggestions and her care. I get prompt referrals when necessary. Since I never give a five out of five review, I'm giving four stars.