After two different pool companies screwed up my pool system and/or dropped the ball on installing…read morea new pool pump, it was refreshing to talk to Nick who offered an appointment and pool installation the same week! Nick is an early bird and arrived on time, is professional, friendly, and very knowledgeable about pool pumps and pool systems. Nick quickly assessed the issues and provided recommendations and solutions to repair/update my pool system. Nick was able to reconfigure my pool system pipes, which the other companies did not correct even when instructed to do so, so now my new pool system works amazingly and allows for easy and quick access to all of the pipes and filters. I feel fortunate to have found Nick and I am very happy with my new pool pump and pool system. I now have a happy pool! Thanks, Nick!

We needed to teplace the pool system and they were amazingly reasonable, quick, and eficiente! The…read morework was completed same day! Our pool is looking great! Certainly recommend Happy Pools ANYTIME

Nick began our journey with us to have our Oasis in our backyard. When he first came over and spent…read morenearly two hours with us, the 1st was him listening and asking us questions. Then finishing through giving us a few things to think about. Such as, leaving the out door kitchen area and saving nearly $20,000 with this one suggestion alone. When we met him in the show room to review his design; it was as if he brought forth our dream into reality. Chad, and Makayla have walked through everything from the 1st day of digging the whole to getting us in the pool. Exceptional communication and follow through. We highly recommend this team to bring your dream into reality as well.

Seems like we've had nothing but issues and it's been 5 years since we had our pool put in. If…read moreI'm having the same issue, I shouldn't have to pay $185 to get you guys back out here again to fix the exact same issue I've been having. Even if it's out of warranty. It's the exact same issues. Either find a new tech or wave fees if it's the same ongoing problem and just fix it. Word to mouth will hurt you more then you know. The mark up on is insane for you guys only to ignore the facts. . Taking money out of your customers and cutting corner for bandaid fixes is just wrong . It's not good business. Only for us to have to call you guys again and pay for an additional 185. I would recommend people to do their research and look else where. 2 things I regret. .. is getting a pool and even more.... getting a pool through premier.

Bought a spa from My Spa Fix and had it craned onto my back deck in Pine Mountain Lake. Both the…read morespa and crane promptly arrived within a minute of each other. I live on a one way road and they promptly backed into my driveway to avoid disrupting traffic. They craned the hot tub and efficiently hooked up the electrical and got the tub running in no time. We received a detailed walk through of the features and what to consider (excellent points made). They quickly and courteously cleaned up the deck and were off. I highly recommend them.

Knowledgeable, affordable, efficient. Gave options and pricing for repairs. No pressure. We ended…read moreup selling our spa "as is".

COMPLETE DISASTER We…read morewere referred to Empire Pools, aka Oscar Zamudio Sanchez, by another contractor who could not take the job for health reasons. It was the worst referral we've ever received. Oscar's crew drained our pool into our neighbor's yard, which likely would have flooded their house had we not intervened. They demolished a rock wall we specifically told Oscar to preserve. And much of the work Oscar did was completely inadequate. He also vanished from the job for weeks at a time. Even worse, Oscar requested a $20,000+ deposit for work he had not completed, which is prohibited by California law. When we eventually told him we needed to find a new contractor given his poor work and lack of diligence, he had spent all the money we paid him up front. We eventually filed a small claims case against him and received a judgment, which he has made no effort to pay after 6 months. We also filed a complaint with the state licensing board. In that process, we learned that Oscar's contractor's license is already suspended due to his failure to pay an arbitration award in another matter. The information is public on the CA Contractors State Licensing Board web site. Who knows if we will ever recover the money he took from us, but anyone thinking of hiring Empire Pools should understand his history.

From the owner: Our mission is to provide our customers with an enjoyable experience. We understand the importance…read moreof a job well done. Our team is dedicated to deliver a first class customer service and promising to uphold the highest quality in the industry. Our purpose is to help you achieve your goals. Give us a call and the opportunity to deliver an unmatched experience.

This review is just for their customer service since ultimately I got a better estimate and used…read moreanother company. However, I feel it's only fair that I leave reviews for all the contenders even when they weren't selected. Unique pools came over and after hearing me out, they provided me with tips on what would look better with the space provided. After a day or two they submitted their bid and although it was very competitive, I didn't get any 3d designs. So even when it looked good on paper, I just couldn't picture the final design. I did get an email from Lupe inquiring about my decision, but by then I had already decided on another company who did provide 3d designs and came in within my budget. I would recommend Unique Pools and what I would do different next time around is shoot them an email and ask for 3d renderings. Who knows maybe it was a quick request but I never asked for it. All in all, thank you!

Unique pool designs are horrible when it relates to customer service. We as homeowners asked for a…read morequote, we had a pool designer to come out and were told to be patient. We were patient enough that our phone calls and text messages were not responsive to unique pool designs. We had the vision to complete our backyard and unique pool designs vision was to ignore their possible clients. If the company did not want to proceed with the job and had no interest in our vision. At that moment in time as we were discussing quotes. They could have said, sorry we can not complete your project, but yet we get strung along, with I'll forward the message and before you know it, there is no message, no follow, no nothing! They must not want our business, this is a bad reputation in bad customer service skills.

This was the best pool service I ever had, my pool was so dirty and green and now it is clean and…read moreclear

From the owner: We clean pools and spa, clean filters, repair equipment or replace if necessary, repair tile or…read moreplaster and keep your pool water clear and always clean

He was the second one to come out to do a leak test on my pool, not only was he professional, but…read moreallowed me to watch as he worked. He showed me where leaks normally come from, did a sonar leak test on the pool. Found a small leak in the skimmer and for the price of coming out fixed it. We shortly had the Pool replastering done with a new skimmer but the fact he was so honest(previous guy said skimmer was cracked and was going to be $3,500.00 to fix). And he even recommended our plaster contractor who did a great job also! I would recommend Bob Water Wiz to anyone who asked.

Bob did an awesome job, found my leak in less than an hour under concrete. Found crack in pvc for…read morereturn pipes. Would recommend Bob

VERY INCONSIDERATE !! Adam said he'd be at my place at 7:30…read moream. Never showed up & never text!! At 8:10am, I had to call him & then he said he couldn't service my pool. I told him I had a meeting at 8 yet he never called!! Bad customer service!!

They helped me get my pool ready for the season. I think I'm going to have them keep the chemicals…read morein this year...thanks fellas

From start to finish "Eclipse Customized Pool & Spa" only took 41 days! They're by far the best in…read morethe Valley in my opinion!!! Customer service & work has been A++++!!!! Anyone wanting a pool built or even repairs done to their pool or spa, this is the company to use! Honest, knowledgeable & competitive pricing!!!!

Would give 0 stars if I could. Contractor abandoned our job site. One spa jet is still broken. The…read moresiding on the spa cracked one week after being installed. The Contractor JOHN agreed to fix the spa, but never came back and refused to answer our calls/ texts. We still have not completed our final inspection, because he abandoned the job site.

Great, knowledgeable service. Jorge was very responsive to my messages on Yelp and my request to…read morerepair a leak in my hot tub. He found that my gaskets had worn and promptly replaced them during his visit. I found him to be pleasant and very professional. I highly recommend his services.

I can highly recommend Jorge for any work you may need on your spa. He is knowledgeable, reliable,…read moreprofessional, and gets the job done. We have had several issues with our spa and he has accurately diagnosed and repaired each one. He has always followed through with the promised work on time and true to estimate. If you have a spa, he is a great resource to have in your corner!