I love the folks at G2 Computers! I've bought equipment from them, had them set up a new wi-fi system, replace iPhone batteries, check a MacBook for malware, you name it. I had to send an Apple Watch in for repair and had a hard time pairing it with my phone when I got it back. They got it straightened out (it wasn't a quick fix), and they've helped me answer innumerable questions as the pace of technology exceeds my ability to keep up with it. They are knowledgeable, patient, fair on their pricing, and they provide excellent customer service. read more

I've been there twice; first time was great, second time a little rocky but they worked it out. Prompt, reliable service. Much easier than having to drive all the way to an Apple Store. read more

I did not realize that there was an Apple authorized repair shop in Washington Crossing until Apple customer support told me about G2. I went there with my damaged Apple Watch and the very helpful staff took care of it while I waited. I will definitely go back there for any Apple purchase or repairs. Great service close to home. read more

The staff at G2 computers are friendly, knowledgeable and extremely helpful. What's more, where all Apple stores in PA and NJ were out of stock of a particular MacBook Pro needed for my small business, G2 had them in stock. One of the workers, Jason, was a real help over the phone and put the laptop aside for me until I could pick it up a few hours later. I immediately felt welcomed upon entering without feeling like I was dealing with a typical sales person. Jason greeted me like a human being, and we chatted briefly about the laptop. He answered my questions easily and authentically. I'll be getting all my future Mac products from G2. You should as well. read more

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I accidentally spilled a full cup of coffee on my MacBook Air, and Payden (the tech) did a great job diagnosing the damage. He provided an accurate assessment as well as clearly outlining my options. I've friends who recommended G2 and they were spot on. I want to buy my next Mac from them...and you should too. read more

Why go here when Apple Quakerbridge is 15 min farther down the road Went for an apple care battery swap G2 Rep tells me that batteries are not covered after the first year and tried to charge me 69.00 + 45.00 labor for an service that is covered by my AppleCare+ I went to Apple and had my phone fixed fully covered and my dads Out of Warranty for just 49.00 with no labor fee read more

Had a problem with my MacBook Pro and even AppleCare couldn't help me. I've had a bad experience with the Apple store so I really didn't want to take it there, so we went to G2 Computers and he had the problem fixed in 5 minutes!!! I thought I was going to have to leave my computer but I was able to bring it right home. The gentleman was very nice and helpful!! A complete 180% from the Apple store!!! read more

Competent, professional and reasonable prices. I've had repairs done on my computer equipment and purchased from this business. I had a computer and printer issue. Their technician came to my home office and resolved the problem. read more

Recently was in the market for a new iMac and I won't go back to the Apple Store in Quakerbridge Mall (two really bad experiences). The staff at G2 in Washington Crossing was amazing. I told them I didn't want an iMac with the Fusion hard drive and they didn't have the Solid State Drive (SSD) drive computer in stock. They encouraged me to get what I wanted and either go to an Apple Store or order one through him if I could wait (which I couldn't). As a demonstration of a question I asked him, he showed me how something worked on their demo iMac and the speed was amazing. When I found out it was on a Fusion drive and not an SSD drive, I asked him to show me more and tell me more about how good or bad the fusion drive was. He was knowledgeable and helpful and I ended up buying the Fusion drive iMac. I've been using it for over a week now and it's amazing (much faster than my SSD MacBook Pro that it replaced). I felt as if the staff at G2 were very knowledgeable and also made sure I got what I needed and wanted rather than what they had in stock. I will be a lifelong customer there. read more

I got ripped off. I brought in a water damaged & broken phone to retrieve the data off of it. In the process of retrieving my data, they fixed my phone, and they DIDN'T TELL ME it was working (perfectly, might I add) again. I didn't need to buy a new phone, nor transfer the data off of my old phone. But they didn't tell me that. I was in a desperate situation (I had to leave the country after my graduation) and they told me I needed a new phone to transfer my data onto. I didn't have time to buy one from the apple store and bring it to them (as I was in the middle of my graduation week), so they sold me one of their refurbished iPhone X's for 700$, which is RIDICULOUSLY OVERPRICED... all while I DIDN'T NEED TO BUY A NEW PHONE BECAUSE MY OLD ONE WAS WORKING AGAIN. I got totally screwed. read more

G2 Computers is a privately owned Apple Computer reseller. I have been purchasing from G2 since the mid 80s when he worked from his home. The retail store has been opened since August 2008. The products are priced right, the service is fast and great. Got a question? Looking for a solution? The staff there is knowledgeable and friendly. Stop in and pick their brains. They've provided countless solutions for me over the years. If you're looking for a Mac and don't feel like driving 40 miles to an Apple store, this is the place. read more

G2 Computers - Sales & service on all Apple computers - Computers Near Me - Washington Crossing, Pennsylvania

Absolutely useless company. Take your money to Macsultants in Mount Holly, NJ or Micro Technology Group in Bensalem, PA or Advanced Micro Distirbution Channels in Edison, NJ which are all Apple authorized service providers. They exist to upcharge you and inconvenience you. The customer service of those other companies and Apple itself far outweighs this one. Go somewhere else for your Apple needs, you'll be much happier with your purchase. My 1 day diagnostic test is taking over 4 days which is completely ridiculous. I never asked for this machine to be fixed yet it's taking the same amount of time as if it were. read more

I have used G2 Computers for years with any of my phone/computer issues and I've always known them to be reliable responsible and to the point to get the job done. More knowledgeable than Apple support or anyone else I have ever dealt with. The recent situation my phone was stolen during an assault and Apple needed to replace it and the only place that could except it for me in order for me to get it as a first responder. Nowhere in Philly, DC or Even California (Where Apple HQ is) because of COVID. Not only did you they except the delivery they were open to provide essential service and provided guidance even though they weren't making a cent off of this transaction they were generous with their time and their staff when it really mattered. I can't stress enough how much this was appreciated and I want to highly recommend G2 Computers for all of your consulting, repair or purchase of Apple products and other computer needs. Thank you G2! Btw, they are complying 100% with CDC guidelines for everyone's safety and well-being. read more

G2 Computers - iPhone 11 Pro Max 512 GB - Computers Near Me - Washington Crossing, Pennsylvania

Before I begin, the moral of this complaint is that customer service/communication is key with any business, and G2 Computers is as communicative as Helen Keller using Morse code to recite the Gettysburg Address (sorry Helen). My phone was scheduled for a screen repair on a Thursday morning and I was told the repair would be done the same day. When I got to the store, I was told the technician had "just" called out sick, they couldn't fix the phone that day, and I would need to come back the next day. I completely understand that the technician called out sick, however I was slightly annoyed that I didn't receive a call from them before my appointment to reschedule. I brought the phone in the next morning, which was Friday and I was told that the phone would be ready by the afternoon. It was around 4:30 pm and I didn't receive a call; I was getting concerned since the store closes at 6:00pm, so I gave them a call. I was told they were backed up all day and my phone wouldn't be ready until Monday! As you can imagine, at this point I was extremely annoyed; what if my phone was imperative to my job!? I went back to the store to pick up my phone and expressed to the lady who was waiting on me, how annoyed I was and how I intend to contact Apple and share my frustration with this "Apple Authorized Service Provider." She asked me what had happened and I explained to her the whole situation and all I got was a "sorry, we were very busy today since the technician was out yesterday." She told me that she didn't know how I was even able to make the initial appointment because the technician was scheduled to be off that day. On the day of the initial appointment, the gentleman told me the technician had called out sick! I told the lady that nobody even tried to make things right and that if I didn't call when I did, I wouldn't have a phone all weekend. I told her all of this could have been avoided with a few phone calls; a call to let me know the technician wasn't going to be in before I arrived at the initial appointment and a call to let me know there is a chance that the phone might not be ready until after the weekend before the second appointment. read more

Made a Genius bar appointment through Apple, which lead me to this store. I had a simple problem with the start up of my computer. When I took it in the store the guy had no idea what the problem was with the computer but then proceeded to tell me he could fix the problem for 150$. I thought that was assured for a simple problem, so I ended up taking it to a REAL APPLE STORE, at the Apple store they were more than happy to explain the problem and they fixed it for 0$ which is way better than 150$ . So to conclude you are better off going to an actual Apple store or to Best Buy , it seems like these guys don't know what they are doing and just want to charge you an arm and a leg ! read more

Rude customer service. Dropped of Mac for repair and wants $85 before he does any work or diagnosis on the computer. Brought back another Mac Book that needed operating system put back on as per Apple tech support. This was said to be a $20 fix yet still this repair shop wanted $85 to check the problem and they said it would be $120 to have Mojave put on my MacBook Air. They are not happy to have customers in the store and can be far more hospitable. I'd drive some where farther before I ever went back here. read more

Loved my recent trip to G2. They took care of the battery problem with my MacBook Air promptly. Everyone there very friendly and knowledgeable. And I really liked being able to drive right up to a small local business rather than going to a mall. read more

Scheduled an appointment same day through Apple's website, phone was fixed in an hour and a half.

In an effort to support local businesses, and because I remember having an OK experience at this store years ago I brought my macbook in to see if they could diagnose it and let me know how much it would cost to fix. After an $85 up front fee to diagnose and another $100 initial fee for data recovery I was called and told that it was not going to be cost effective to repair my macbook. Ok, its old, I was fine with that, and picked it up the next day. Then was told that the data transfer of my harddrive wasn't finished and wouldn't be done for another day. This was when things began to get more frustrating. I finally picked up the external harddrive that they had transferred my data onto on Saturday and I thought I was done........later that afternoon I received two phone calls from the business and a voicemail saying that they "mistakenly" put someone else's harddrive into my macbook and they didn't notice until they were going through their recycling pile. Good thing my macbook wasn't functioning as WHO KNOWS what could have been on the other person's harddrive....to make things even more infuriating...the owner of the business REFUSED to make this mistake right and would not offer a refund at all....Don't take your macbook here, they may forget to put your harddrive back into it and wait a day to figure it out! After $400 I am still left with a broken computer, and more aggravation than when I started. I should have just gone to an Apple store. read more

I couldn't agree more with the folks saying to shop elsewhere. Picked up my old MacBook Pro a week ago and feeling mighty ripped off. Brought it in for a simple diagnostic (knew the battery was bad and wanted them to tell me if the iOS could be updated to make Safafi usable). $85 diagnostic fee--fine, no problem with that. They the guy offered backup for $100. We discussed doing the backup before the iOS was updated (at the time he made it sound like that was a possibility). They called me maybe 3 days later...sooner than i expected...and the tech tells me the battery needs to be replaced (knew that already) but no mention of the iOS or Safari. And he already did the backup. Wait, what? He hemmed and hawed and said due to age of the laptop it probably wasn't possible to get a recent enough iOS to get safari to work Fair enough. Told him not to do anything and i'd pick it up and expresses my displeasure over the backup charge. Had to email to schedule a pickup (due to them being closed due to Covid) and when i got a call it came up on my phone as "Anonymous" ....didn't answer for obvious reasons and they guy left no callback number...it's back to email again to schedule a time to pick it up. He did say that the tech passed on my complaint about the backup charge. Picked it up a week ago and expressed my feeling ripped off to the guy working, but he wasn't on of the normal crew. Said he's had the manager call me but here we are a week later with no call. So dear friends and neighbors, give these guys a pass. Go to DTown Tech in Doylestown or good lord anywhere else. It's not worth the frustration and hassle of mediocre customer service. read more

The staff here just gets better and better. I had to bring my iPhone in to have the cracked glass replaced. The two young staff were exceptionally helpful and knowledgeable...even about the stores web site through Google Business listings. I will never shop anywhere else for my Apple products and service for them either. I would be interested to hear if any of the folks who had service issues and rated this store low had any better results elsewhere...including at the so-called Genius Bar at Apple Stores. read more

I've had good experience there in the past. My iMac developed an awful buzzing noise that was diagnosed as a faulty power supply. Please note that the fee they charge for diagnosis will get applied to the repair so I understand the practice. Not every business can offer what apple does in their stores because their business models are different. My problem came later when my iMac started freezing. After they found nothing wrong, I decided to swap the internal drive (not wanting to blow the $80 diagnostic fee and knowing the drive was 3 years old). I'm a technical user - and am accustomed to replacing drives myself but the complexity of working with the internals of the iMac is more than I would want to take on. The problem was that when I picked up the computer, the old drive was not offered back to me. That would seem to be a normal practice. While old, it still worked and I could have used it. Subsequent calls to locate the drive were unsuccessful. The person I spoke with just casually told me it was too hard to find and it was going to be shredded. UPDATE: I'm bumping up the star rating. Was called 2 days later and they had found the drive. I'd suggest if you are having your internal drive replaced - to explicitly ask for it back. read more

LOVE the staff as they go out of their way to try to work with us within our budget and our family's needs. The staff has really gone above and beyond at keeping everyone safe during Covid. Although initially apprehensive, the staff has proven time and time again to go above and beyond for all of our needs with our various family members. They have been creative with both repairs and additions to get our kids working on great computer systems. Thankful they are so close and available. Thank you G2 Computers. read more

They quoted me 500 dollars to transfer my pictures to a hard drive. Once I got home they said it would be 800 dollars. I told them my wife was a photographer so they know the pictures were important to us. I went back up and picked up the computer. I watched some you tube videos once i finished watching the videos I learned you can start you max up in target mode by holding down the t burton and your iMac acts like an external hard drive. I brought a new iMac and transferred all of my Pics just by putting in the thunder bolt cable and using target mode this was so simple and they wanted to charge me 800' dollars. I feel like was taken advantage off. I will no go back again. I was taking to wife about losing her pictures and we almost just said erase the pic what a joke. read more

Drive as far as you must to avoid doing business with G2. They see their customers as wallets with legs. They are rude and, in their minds, can do no wrong. The last straw was, I had been struggling to bring data from a Time Machine backup into a new $2200 computer I just purchased from them. There was something wrong with the backup. So I wanted to pull the hard drive from the old machine (a Mac Mini) before I scrapped it. I couldn't find my T6 and T8 screwdrivers -- nothing was going right -- so I drove over and asked to borrow theirs to finish the job. Jito said they don't loan tools but that they could do it if I paid for the job. I said it ought to take about 5 minutes and, since I had just bought a brand new machine at full price, that sounded ridiculous. He finally said I could borrow the screwdrivers, but he would keep track of the time and, if it took more than 5 minutes, I would have to give it back even if I wasn't done. Seriously. I routinely pay more to support local businesses, and am tolerant of unique personalities. As a general rule, I am very reluctant to post negative reviews. In this case though, it would be irresponsible not to warn people about this merchant. read more

My husband had an issue with his computer and signed into iCloud to redo his password. Afterward, it looked like all of his documents had completely disappeared. As he had recently had his email address used by someone other than himself, he was concerned that he had been hacked. He went to G2 right when they opened the following morning. The technician there quickly figured out what had happened when the password was reset and retrieved all of the documents and did not charge my husband at all. We have used G2's services many times through the years, and have always appreciated their fine service. I figured it was about time I went to yelp! to highly recommend them. It was so kind of them to help my greatly-relieved husband for no charge this time. read more

fixed my iphone screen for a fair price and no warranty. no appointment and had it done under an hour. 10/10 customer service as well!

Do not give this place your business. We took my son's iPad to see if they could remove the tip of the charging cable that had broken off in the port. The guy proceeds to tell us that's not the problem- there's nothing in there, the port is bent, and it will cost more to fix it than to replace it, then starts to show me the new models he conveniently has in stock for $340...luckily, we had reserved an appointment with Apple Store in QB mall the next day, so we told him we'd think about it and left. Any guesses as to what the Apple tech at Quaker Bridge store was able to do? Took him 2 minutes to pry out the broken piece and send us on our way, iPad working fine, no charge, and a very relieved 10 year old that had heard this other guy tell us his iPad (with all his data) was a loss. Beware, folks, they're all out to put their hands in your pockets. read more

Similar to the other reviews, they couldn't find anything wrong with my iMac. There is clearly something wrong. Waste of $70! The problem persists, and now they won't look at it again unless I give them another $70. I have purchased a 15" Mac book air and two iPads there in the past year and they still treat me poorly. They also have a ridiculous return policy. Seven days or store credit. I'm sure the apple store or even best buy would return your money if it is unopened. When I upgrade to a new iMac, I will go elsewhere. Rest assured. I'll probably check out the store in doylestown. The guys who work there are very nice. It's the owners that I have problems with. They don't understand what it means to build a customer base. read more

My experience with the owners of G2 was shockingly disappointing. My iMac was crashing while using my newly purchased Wacom tablet with Photoshop CS5. (Solution turned out to be, UPDATE Photoshop) I was not the only dummy not knowing about an update...neither Apple nor Adobe pointed me toward this first step in diagnosis. An astute Adobe tech eventually recommend the update..., lesson learned! G2 was unable to diagnose or solve my vexing problem. I was charged $300., purchased a new backup drive while my computer was held at G2 for four days of testing. That was not my real issue with the service. What was upsetting was that the owner resented and commented that one of the young employees was spending too much time with me. She, the owner, insisted three times that I sign up for (she used Apple's term) a One-On-One tutoring. I did not need tutoring, I needed my computer from freezing and the young employee was trying to help. When I didn't take her hint to leave, she whispered to her husband to call the young employee away from me. Mind you, the store was empty except for me, my computer was still freezing and I was being dismissed. She was trying to suggest that I was using the Wacom tablet with a heavy hand. I overstayed my welcome and I got the message. The owners' brisk, dismissal was direct.. The owners are foolish and nearsighted in their business approach. Had I walked away feeling that they were doing their best to help me, they would have gained praise and endorsements instead of this review. At an Apple store, I would have had the whole team problem solving with me. G2 managed to decorate their new location similar to Apple, but Apple's customer friendly philosophy is totally lost on them. read more

Very disappointing. Took my mac in for a hardware problem, and was told that I would also be charged $65.00 for a software diagnosis. i wasn't given the option of deciding that for myself. The owner argued with me about it so I left. This is a principal matter. I don't pay for diagnostics I don't authorize. I also called apple to ask about the practice. Unfortunately, it is ok for them to do that. If they are an authorized service center then do things as apple does. Won't get my business, and will encourage others to go elsewhere as well. UPDATE Well, I'm glad I didn't use G2 computers. Went to MacOutfitters, and my problem was fixed. It was hardware as I knew. Applecare covered it, and I was not charged a fee for unnecessary diagnostics as G2 Computers was going to do. Again...this place is a ripoff. MacOutfitters will not rip you off. I also took an expensive Imac to MacOutfitters for repair and they did a great job. See the correlation G2? Rip off people and you lose business. Treat people fairly, and you get business. read more

TOTAL RIP OFF- BEWARE!! If you purchase anything from G2 Computers (near Kohls), read your receipt carefully and be mindful of their ridiculous return (or lack of) policy. First you will be subject to a 20% restocking fee but, if you purchased it more than 7 days ago, you can't return it at all! No store credit. No nothing! Last time I will ever set foot in their establishment again. Owner's name is Hansa Shah- RUDE! read more

I brought my 15" MacBook Pro in to get some new "life" into it and G2 did an amazing (and fast) job at updating my computer by upgrading to a SSD drive and fixing my keyboard (that had a broken key). They were friendly and helpful in advising on what I should do. Totally worth it. Thank you! read more

Very disappointed with the service. I took my GF's iMac their and the first thing they did was to charge me the 85 dollars for the consultation although I told them from the get go what the problem was, i.e. the power supply. They kept the computer for 3 weeks and then finally told me that it was the power supply but they couldn't find a replacement. Worst experience ever, told them to keep the computer and recycle it. Guy on the phone didn't even know if they would wipe out the hard drive. read more

Came here a few years ago for an issue on my iPhone and my issue was resolved immediately - the employee that helped me was very accommodating. I went in today because I had a storage issue with my Macbook Pro related to backing up my iPhone. I was unable to back up my iPhone on my laptop due to insufficient space, and couldn't figure out why after deleting files on my laptop I somehow had even less space (Macbook went from having a little space on it to being completely full, despite deleting files). My 'Other' storage was gigantic, and I didn't know how to access the files included in 'Other' so that I could delete them - but I knew that the 'Other' storage had grown as a result of my failed attempts to back up my iPhone. I told the employee of this information and he checked my storage and said that the issue was related to the backing up of my iPhone being saved somewhere on my laptop (correct). He said the only way to fix this would be to save everything to a hard drive and then wipe the computer clean. I did not want to buy an $80 - $100 hard drive, so I specifically asked "Is there no possible way to find where the iPhone back up information is stored on my computer so that I can delete it?" - He said that there was no way to find this without saving everything to a hard drive and then searching for it. I did not want to spend 100 dollars on a storage unit and had a feeling I was being scammed so I went home to see if there was a way online that I can figure it out -- after putting a few google searches together I found that by manually searching for the folder in finder '~/Library/Application Support/MobileSync/Backup' I could find the back ups of my iPhone that I could then delete to erase much of the "other storage" in my laptop. I'm not a tech person, but was able to figure this out pretty quickly. It is one thing if the employee simply did not know the answer to my question, however I specifically asked him if there was a way to find where the iPhone back up information would be saved and he literally said that there is no way to find this information (very dishonest). Bottom line, I had a feeling I was being scammed and I was proven right - I would be wary and search for a second opinion if this place is saying you need to buy something in order to get your issue fixed. read more

After reading the reviews here I was skeptical, but had little other options to chose from for a battery replacement and trackpad repair of older model mac. To my pleasant surprise, g2 staff provided helpful advice on my mac issue and made the repairs within 24 hours. A lot of complaints here are for the diagnostic fee, but it is important to note that if you move forward with repairs at g2, they will subtract the fee from total repair costs. read more

I went to G2 to get my iPhone battery replaced because it was one of the recalled phones. I was told that I needed to make an appointment. I went home to check my availability and called the place back to schedule an appointment for 3:00 the following week. The day of the appointment, I called around 12:00 just to confirm that the place had the battery in stock. I was told that they don't take appointments and that I should just come in. The person I spoke to had no answer for me when I asked why someone told me to make an appointment. It seemed as if the people working there don't know what they should be telling their customers so they are very inconsistent with information. The person on the phone then told me that they won't have the battery in stock for a couple of weeks. I am going to schedule an appointment with one of the the Apple Stores nearby because I will know for sure that they have a time for me and that there will be a battery for me when I go. I don't know why the people working here don't have their information straight. read more

I've used G2 to purchase my iMac, MacBook Air, and to have service done at both of their locations (Yardley and Washington's Crossing) for over 3 years. I am switching from another Mac service-contract provider to G2 precisely because of the quality of service (rated both on speed and thoroughness) I've received. They salvaged an old duo-core MacBook Pro, replaced iPhone batteries within 30 minutes, and immediately jumped in twice for service on software-related issues when my contracted service provider could not respond in the timeframe that i required. They do clinics, provide a high-level of personal service, and do it from a local perspective (as opposed to a huge regional apple store requiring an appointment). I am very happy with G2. read more

RIP OFF - I AGREE While traveling on the east coast, my trusty macbook pro purchased in 2009 developed problems with it's trackpad. How do I know this was a trackpad problem? Because I took the machine to the Apple store in Willow Grove and they provided the diagnosis. Apple, at least in the store I went to, does not work on machines over five years old so they suggested alternative sources for repairs. I selected one, G2 in Washington Crossing and took my machine there. I told the G2 rep the Apple tech support diagnosis. Not good enough for us, said the G2 rep, it will cost you a non-refundable $80 for us to re-diagnose the problem. I like this machine, so I ponied up the money. Four days later, I returned to the store to find out the diagnosis was still track pad problem! Though the $80 diagnosis fee would have applied to the repair cost, G2's estimate for the repair was twice the amount of a quote I was given by my repair shop in Northern California. I reclaimed my machine and will have it repaired when I get back to Nor-Cal. Outcome: one, a wasted $80 for a pre-ordained diagnosis, two, a wasted four days waiting for this bogus evaluation, and three, the unpleasant experience of someone trying to wildly overcharge for a minor repair. No kindness to travelers at G2. read more

Run Run Away!! Refused to give approximate price and required a non-refundable $85.00 deposit to simply determine what the problem is. I already know what the problem is and explained as much. I clearly wanted an estimate so as not to 1) waste the $85.00 "diagnostic" fee and 2) determine if the computer was worth repairing. Waste of time and waste of money!!!! After dealing with these guys, I called Micro Technology Group in Bensalem PA and had great service. They provided a solution and did not charge me $85.00 read more